Tour/Cruise
12 days
$AUD 530 per day
Departure: Hanoi, Vietnam
Arrival: Ho Chi Minh City, Vietnam
River/Small ship/Barge
The true spirit of Vietnam
Welcome to vibrant Vietnam, a world of colour, culture and food. Enjoy the day at leisure and settle into a two night Special Stay at your iconic hotel. This colonial ‘grand old lady’ of Hanoi boasts luxury rooms and amenities with an exceptional staff to cater your needs and comforts.
Rise and shine to a day of exploration in this nostalgic city with your first Scenic Freechoice.
Freechoice: Choose to visit the History Museum and Hoa Lo Prison. The National Museum of Vietnamese History displays monumental components stretching across every period. Housed in a colonial French building completed in 1932, the design incorporated French colonial and traditional Vietnamese architecture. Continue to Hoa Lo Prison, which was used by the French for political prisoners, and later by North Vietnam for prisoners during the Vietnam War.
Alternatively, visit Ho Chi Minh Quarter and his Mausoleum, the resting place of Ho Chi Minh himself before visiting the Temple of Literature, originally built in 1070 as a university dedicated to Confucius, scholars and sages.
Thirdly, visit the ancient village of Bat Trang, a traditional porcelain and pottery community. Interactively learn the intricate steps involved in making these ceramic works of art. Afterwards at a house where locals worship their ancestors, a local elder explains the unique aspects of Vietnamese culture and its spiritual beliefs. Conclude the trip by learning all about Bánh Cu?n or rice pancakes, a dish of northern Vietnam that you’ll enjoy as part of a tasty self-made lunch of local specialties.
Enjoy a “green” electric car tour through Hanoi’s old quarter to tonight’s Enrich activity.
Enrich
For your Enrich Activity, attend a customary performance of Hanoi’s famous water puppets. As a VIP ticket holder, you will have premium seating as well as the opportunity to learn the secrets behind this illusionary show thanks to your special backstage pass.
After breakfast, checkout of your luxury accommodation and begin your four-hour journey to Halong Bay. Along the way you will drive through the prosperous farmlands of the Red River Delta before joining a two-night cruise onboard the Au Co for an awe-inspiring trip through the picturesque waters of this spectacular World Heritage-listed icon.
This stunning vessel provides a first-class experience from beginning to end. The luxurious features and suites allow a comfortable and exquisite way to explore Halong Bay reaching areas of the bay far beyond the day trippers and overnight cruises.
After breakfast, enjoy a Tai Chi lesson on the Sun Deck as the ship sails deeper into the National Park. Take control and jump into a kayak to paddle your way through a limestone cave system, and later take a bike ride on Cat Ba Island. Cat Ba Island has to be one of the hidden beauties of the region. Twined with jungle and wildlife, the island remains mainly untouched from large development.
After your adventure ashore head back to the ship to enjoy an exclusive to Scenic guests Sundowners activity whilst at anchor. Soak up the aromas in a wine tasting set against the backdrop of the karst Islands at sunset. Later, after enjoying the fine local cuisine in the onboard restaurant, try your hand at some squid fishing from the boat.
Relax during your morning cruise back to the harbour. After stopping for lunch and shopping en-route back to Hanoi, arrive back for another night at your hotel. Later join a historical bunker tour at the hotel to learn about its place in the history of this capital city, a history that spans over 1000 years.
Freechoice Dining: Tonight, you have a choice of venues for your dinner through Scenic’s Freechoice. Dine in house at the La Terrace at your hotel, or situated in the splendid surroundings of Hanoi’s French quarter, near Hoan Kiem Lake and the Opera House, dine at the historic La Table Hanoia Restaurant located in the old Press Club, giving you the chance to experience traditional French dishes in a stylish and upbeat setting. For the more adventurous, ride tandem on the back on a Vespa with a guide for a foodie tour of Hanoi’s Old Quarter, stopping at local food haunts for authentic Hanoi Street food with free flow drinks enabling you get a feel of the nightlife and vibe of the local Hanoi culture.
After breakfast, check-out and transfer to Hanoi Airport for your flight to Danang. Upon arrival continue south past Marble mountains to the ancient trading port town of Hoi An. Here enjoy a three night stay at your resort, which includes a daily spa journey as part of your stay.
Freechoice Dining: After you have settled into your little slice of heaven, take the opportunity to enjoy a range of carefully selected dining venues for your Scenic Freechoice dining. Dine in the old town at either the Morning Glory Signature Restaurant or Quang’s Kitchen Restaurant, styled on a nostalgic ancient Hoi An House. Alternatively at Lim Dining Restaurant try modern Italian cuisine nestled in the heart of Hoi An’s Ancient Town.
Step back in time as you take a walking tour of Hoi An’s World Heritage-listed Old Quarter, visiting the Japanese Bridge and central market where you can experience its incredible sights and aromas. Afterwards stop at the home of a former merchant to learn all about what life is like in the old town of Hoi An, before trying some local street food specialists of Hoi An such as Com Gà, Cao Lu and Bánh Mì at a local restaurant.
Enjoy the afternoon at your leisure, perhaps to get a massage using your included spa treatment, swim in the hotel’s large resort style pool or continuing shopping in the old town, visiting the many tailors the town is known for.
Sunset Drinks
Before dinner attend your Sunset Drinks, a time to relax at a reception in the Blue Bar with included beer and wine.
Start the day refreshed and ready to join your Scenic Freechoice activity.
Freechoice: The option of a half day drip to My Son provides a glimpse into the area’s ancient history and a truly cultural highlight of Central Vietnam. The remaining structures of the Tower Temples provide an atmospheric image of the majesty of the Champa Kingdom. Stroll through the ruins and visit the small museum at the entrance to My Son before a local lunch.
The second option is to ride a bicycle to a local village to learn about the local lives of Hoi An’s fishermen. Climb into a small, round bamboo fishing basket and learn to cast a fishing net in the traditional way. Then continue to an area filled with water palms and coconut trees and learn about the history of this part of Hoi An. Round off the adventure with a scenic boat trip back to Hoi An, savouring lunch on board.
Thirdly meet with the representative of Reaching Out, an NGO established in 2000 and gain an insight into their efforts in providing opportunities for people with disability to learn skills and gain meaningful employment. Undertake a Lantern Making Class at their workshop located at an old merchant house and get a glimpse into how this NGO helps the disabled to integrate fully with their communities and lead independent and fulfilling lives.
Alternatively, you have the choice of participating in a bicycle ride to a local farm in Tra Que Village. Soak in the beauties of the vegetable gardens and participate in the preparation of the land and fertilizing it with seaweed with the local farmers. You will learn how to prepare ‘Tam Hu’u’, a local delicacy before sitting down for a home cooked meal including ‘Banh Xeo’ a specialty savory pancake wrapped in rice paper.
After your morning of adventures, arrive back at your resort where you are then free to head back into town to explore on your own.
This morning travel via the breath-taking Hai Van Pass to Hue, the former imperial capital. In the afternoon, enjoy a cyclo ride to Hue’s Imperial Citadel before wandering though the grandeur of it’s ruins. Afterwards check into your hotel, your home for the night.
Enrich
Traditional Vietnamese cuisine is served family style at the private Garden House accompanied by Royal Hue court music and a glass of wine.
Enrich
During an inspiring visit to Duc Son Pagoda, talk with the nuns and learn how they are supporting their orphanage through different initiatives.
Your final day in Central Vietnam starts with breakfast before checking out and setting off on a morning excursion to the Mausoleum of Emperor Tu Duc, the last independent emperor of Imperial Vietnam before French colonisation. After exploring the grounds, head to the airport for your flight to Ho Chi Minh City.
After your flight to Ho Chi Minh City, transfer to your hotel for the next two nights. Before dinner take a leisurely walk around Notre Dame Cathedral, the Opera House, and the Central Post Office.
After breakfast, travel to the Cu Chi Tunnels and spend the morning learning about the development and establishment of this hidden covered tunnel network that the Viet Cong soldiers hid in for months on end. Return to the city for lunch and the remainder of the afternoon at leisure.
Freechoice Dining: Tonight, choose your Scenic Free Choice dining option from an exhilarating Vespa ride at night as your experienced driver winds in and out the hectic traffic of the streets, stopping at all the best local spots for the most scrumptious Vietnamese cuisines. Sample the best authentic street food and an unlimited supply of drinks and eating however much your stomach desires. Alternatively, dine at Home Saigon restaurant, a themed Vietnamese restaurant that is a quintessentially Vietnamese house or for something totally different dine at Noir Dining in the Dark, a restaurant dedicated to helping the blind and visually impaired community. Alternatively, see and taste the street food of Vietnam’s commercial centre by vintage Jeep or diner at Buffet NINETEEN location at Caravelle Saigon.
It is time to bid farewell to your fellow travellers and Scenic team as you get ready to depart Vietnam for your homeland or extended travels. Transfer to the airport and leave with a full camera and stunning memories to treasure.
This itinerary is a guide only and may be amended for operational reasons such as high and low water. Disruptions to cruising and alteration to itinerary arrangements may occur. Hotels are indicative and are subject to change.
These Booking & Advisory Services Terms and Conditions are designed to protect your rights under Australian Consumer law by ensuring that you are fully aware of all Travel Providers' terms and conditions, including payment schedules, before you commit to purchasing travel. These Booking & Advisory Services Terms and Conditions (below) are owned by our "Travel Affiliate" Darebin Travel. If there is any doubt as to your rights or obligations, our Travel Affiliate will answer your questions.
When you accept these terms and conditions, you agree that DeluxeLife Pty Ltd (ACN: 647 484 115) and its associates and suppliers (except our Travel Affiliate, as prescribed in the Booking & Advisory Services Terms and Conditions, below) shall not be liable for any loss and/or damage (including without limitation incidental or consequential damages and/or lost profits) resulting from your access to and/or inability to use the travel services provided by our Travel Affiliate Darebin Travel.
Summary
1. References to "us", "we" and/or "our" in these Booking & Advisory Services Terms and Conditions means Darebin Travel Pty Ltd (ABN: 70 005 763 208) trading as Darebin Travel.
2. We are a travel agent. We arrange travel services and sell a Travel Product on behalf of Third Party Travel Providers (Providers) including airlines, tour and cruise operators, car hirers and accommodation providers. We may charge a service fee for providing this service (outlined in the Schedule of Professional Service Fees).
3. Once we have booked a Travel Product on your behalf, your contract is then with the Provider of those services.
4. Your rights to amend or cancel your Travel Booking and the cost of doing so will be governed by the Provider's terms and conditions. The Provider’s terms and conditions may be non-refundable or may have amendment and cancellation fees. It is important that you understand this when entering into a contract with us. These fees are in addition to amendment and cancellation fees charged by us, outlined in the Schedule of Professional Service Fees.
Agency
5. We provide you with Booking & Advisory Services that allow you to acquire Travel Products from a Provider. We act as an agent for the Provider.
6. By acquiring Booking & Advisory Services from us, you agree that you have read and understood our terms and conditions and the terms and conditions of the Providers.
Fees and Commissions
7. We charge a fee for providing the Booking & Advisory Services to you. The fee is non-refundable, even if the Travel Product is not used.
8. All fees are outlined in the Schedule of Professional Service Fees.
9. We may receive a commission, fee, rebate, gift or financial incentives from Providers, in respect of your booking. Any commission, gift, fee, rebate and/or financial incentive received by us from Providers in relation to your booking is non-refundable in the event of cancellation.
Liability of Agency and Limitations of Liability
10. We are liable to you for providing Booking & Advisory Services in accordance with these terms and conditions.
11. Our travel Booking & Advisory Services come with guarantees under the Australian Consumer Law which cannot be excluded. These guarantees include that the services:
a. will be provided with due care and skill;
b. will be reasonably fit for the specified purpose;
c. can reasonably be expected to achieve the desired result; and
d. will be provided within a reasonable time.
12. If we do not meet any of the expectations set out in paragraph 11, you have rights under the Australian Consumer Law.
13. Subject to the Australian Consumer Law, we are not liable for any technical errors, corruption of any data, unauthorised access to your personal data, inaccuracies in information supplied by you or third parties, or failure to complete bookings when that failure is due to circumstances beyond our control.
14. Subject to the application of consumer guarantees which may be implied into the supply of Booking & Advisory Services to you, we are not otherwise liable to you or anyone else for any loss or damage which is suffered directly or indirectly in connection with the:
a. the delivery or non-delivery of the Travel Product; or
b. any act or omission of Providers or other third parties.
15. Apart from the rights you have under the Trade Practices Act that cannot be lawfully excluded, we shall not be liable for any inconvenience, delay, loss, death, injury or damage to you or your belongings or otherwise caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party suppliers, force majeure or any other event which is beyond our control.
16. Nothing in these terms and conditions is intended to exclude or restrict the application of consumer guarantees under consumer protection law.
Liability of the Provider
17. Once you have acquired Booking & Advisory Services from us, the Provider will provide you with the Travel Product on the terms and conditions agreed between you and the Provider. You should obtain and read the Provider's terms and conditions before acquiring Booking & Advisory Services from us.
18. The Provider is liable to you for a breach of obligations in providing you with the Travel Product.
19. As an agent of the Provider, we have no control over or liability for, the services provided by Providers. We cannot guarantee the performance of the Provider and we have no liability in respect of the supply of any Travel Products including any liability in contract, tort or otherwise, for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by any provider of travel services or products by Providers. All bookings with us are subject to the terms and conditions and limitations of liability imposed by the Provider.
Booking Terms
20. The Travel Products offered are subject to availability and can be withdrawn without notice by the Provider. Travel Products may also change at any time in accordance with any Provider's terms and conditions.
21. When making a booking, you must provide details of each traveller correctly. We have no responsibility for any loss or damage arising from the incorrect entry of a traveller's details.
22. Travel Products obtained through the Booking & Advisory Services are not guaranteed until payment has been made in full and documents have been processed.
23. It is your responsibility to contact the Provider prior to departure to ensure there is no change to the scheduled departure time.
24. Most airlines offer only electronic confirmation of your reservation, or 'e-ticketing'. We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number after making a booking. It is your responsibility to advise us if you have not received your e-ticket confirmation.
25. When making a booking you must advise your consultant of any medical, dietary or mobility conditions you may have.
26. When making a booking you must advise us if you are pregnant.
Payment Terms
27. All pricing is reflected in Australian Dollars unless otherwise specified.
28. All pricing is inclusive of goods and services tax (GST), or other such value added taxes where applicable.
29. Payments processed in foreign currency (currency other than the original card holders country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.
30. We sell Travel Products in two different ways:
a. as merchant, where we take payment directly from you at the time of booking confirmation; or
b. as retail, where your Travel Product will either be paid to the Provider directly at the time of booking or payable to the Provider on the date of travel.
31. Travel Products purchased in accordance with the 'retail' method, will not be bound by these terms and conditions and you are responsible for pursuing any claims of cancellation, re-scheduling, refunds or chargebacks directly with the merchant.
32. As the merchant we are governed by the terms and conditions of the Provider of the merchant facility.
33. A credit card or debit card fee may also be charged by certain Providers and low cost carriers. You will be notified of such charges prior to your purchase.
34. All charges, including the credit card fees, may be in another currency (e.g. EUR), which we will provide an estimate for in Australian dollars.
Refunds and Credits
35. If you cancel your Travel Product, your right to a refund or credit is subject to the terms and conditions of the Provider.
36. If the Provider is required to provide you with a refund or credit for the Travel Product, we will liaise with the Provider to arrange that refund. Where you are entitled to a refund, we are unable to provide you with this refund until we receive it from the Provider. Please note that most Providers take 60 – 90 days to process any refund.
37. Any refund or credit will be subject to these terms and conditions and will not include the Booking & Service Advisory fee, credit card fees or any commissions received. You may also be charged a cancellation fee by the Provider.
38. Where refunds for unused services are allowed, a service fee may be charged by the Provider against the value of the refund.
No Show
39. If you have a booking for a Travel Product (including flights and accommodation) but you do not show up to check-in or otherwise do not avail yourself of such Travel Product, you will not be entitled to any refund from us.
Cancellation and Amendments
40. If you amend or cancel your Travel Product, we reserve the right to charge the cancellation and amendment fees as per the Schedule of Professional Service Fees.
41. The Provider may charge cancellation and amendment fees in accordance with the terms and conditions agreed between you and the Provider. These will be in addition to the fees charged by us. We are not liable for any cancellation fees or refusals to refund made by the Provider.
42. Many Providers treat name changes and route and/or itinerary alterations as a full cancellation and these can incur full cancellation charges.
43. We will not charge a cancellation or amendment fee if you cancel or amend your booking due to a breach by us of our obligations to you or due to our fault.
Cancellations and Amendments for Online Low Cost Carrier Bookings Only
44. If your flight booking is with a low cost carrier, you can only cancel or change your booking by contacting the Provider directly.
Cancellations and amendments for hotel bookings only
Cancellations and Amendments for Hotel Bookings Only
45. Please review the cancellation policy for your hotel booking for any penalties that may apply.
Force Majeure
46. We will not be liable for any failure or delay in performing our obligations in booking the Travel Product that is due to events beyond our control.
47. If a force majeure event occurs that affects your booking, your entitlement to a refund, a credit or re-scheduled travel booking will depend on the Provider's terms and conditions.
48. If your booking is impacted by a force majeure event and you are entitled to a refund or credit from the Provider, we will facilitate this refund or credit.
49. The Booking & Service Advisory fee, credit card fees or any commissions received are non-refundable in the circumstance that a force majeure event occurs.
Low Cost Flights
50. If you book a low cost flight with us, we will make the booking on your behalf and your contract for your low cost flight will also be subject to the airline's booking terms and conditions.
51. It is your responsibility to ensure that all details of the booking are correct before proceeding. For any changes or cancellations, please contact the airline directly, quoting your reference.
Additional Airline Charges
52. Some Providers may also charge additional fees. Please check with the Provider for their full terms and conditions.
Hotel/Accommodation Bookings
53. Some Providers will require an additional charge to be paid locally (e.g. a resort fee) at the time of check in or check out. This amount is in addition to the amount shown during the booking process under the 'total booking cost' amount.
54. There may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking (e.g. local taxes, sales tax etc.). Any local taxes will be payable by you directly to the Provider at the time of check in/check out.
Changes in Price and Itineraries
55. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent.
56. If a Provider changes any part of your booking for reasons beyond its control, we will use our reasonable endeavours to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Any refund would be subject to the Travel Provider terms and conditions.
57. These terms and conditions are subject to variation at any time. Any variation will be displayed here, and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.
Your Obligations and Warranties
58. You warrant to us that:
a. you are at least 18 years old and have the power, capacity and authority to enter into a binding contract with us and with the Providers of the Travel Products that you acquire;
b. you have read and understood these terms and conditions and if booking on behalf of third parties, you have conveyed these terms and conditions to them;
c. the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process;
d. you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire adequate insurance cover; and
e. you will use the Booking & Advisory Services in accordance with these terms and conditions and you will not use the Booking & Advisory Services in any way to breach any laws or defame anyone.
Jurisdiction and Law
59. All matters arising out of or in connection with the Booking & Advisory Services and these terms and conditions are governed by the laws of Victoria, Australia. By acquiring the Booking & Advisory Services, you consent and submit to the exclusive jurisdiction of the laws of Victoria, Australia.
Definitions
" We" and "us" means Darebin Travel.
" You" or "your" means any user of our Website or any person who acquires the Booking & Advisory Services, including any person who acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person).
" Booking & Advisory Services" means services provided by us to you in assisting you to acquire a Travel Product from a Provider and includes advisory and consulting services.
"Force Majeure” means, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, adverse weather conditions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion and generalised lack of availability of raw materials or energy.
“ Travel Provider” or "Provider" or "Providers" means the company or person who provides you with the Travel Product on terms and conditions agreed with you.
" Travel Product" means the service or product provided by a Provider, for example, an airline or a hotel.
" Website" means our website https://deluxelife.com.au/
Schedule of Professional Service Fees
Planning Fee |
$125 per itinerary. Creating unique travel itineraries is our specialty. For detailed quotations providing tailored recommendations for custom designed tours, a non-refundable planning fee applies. Should you proceed with booking, this fee is credited towards your trip.
|
Service Fees |
$40 Domestic/Trans-Tasman airfare per person or as discounted
|
$150.00 International airfare per person or as discounted
|
|
$50.00 Domestic/Trans-Tasman business class airfare per person or as discounted
|
|
$200.00 International business class airfare per person or as discounted |
|
NIL Domestic/Trans-Tasman package, tour, or cruise per booking
|
|
NIL International package, tour, or cruise per booking |
|
$ Other Services dependent on service explained to you |
|
$200 to $500 Itinerary planning per booking (credited towards reservation once booked) |
|
Deposit & Balance |
For all bookings, the initial deposit is 20% and the balance of payment is due 60 days before departure. If Travel Provider terms and conditions vary, we may request an additional deposit from you, after the initial deposit is paid, plus the balance payment date may also vary. After you have paid your initial deposit, you will have five days cooling off period to accept these Booking & Advisory Terms and Conditions, during which time your deposit is refundable. After 5 days has passed, or you have accepted the Terms and Conditions, the deposit will automatically become non-refundable. Note, some Travel Products must be paid in full at time of booking. Service Fees must also be paid at time of booking and are non-refundable. After you pay the balance of payment this will become fully non-refundable 60 days before travel, or earlier, if specified by the supplier. |
Amendment Fees |
Changes to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
|
Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
|
|
Cancellation Fees |
Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $75 per passenger per booking in addition to Provider and credit card fees.
|
Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $150 per passenger per booking in addition to Provider and credit card fees.
|
|
Credit Card Fees |
Visa - an additional 2.0% applies
|
Mastercard - an additional 2.0% applies
|
|
American Express - an additional 2.0% applies
|
(All fees exclude GST, where applicable).
Privacy Notice
Darebin Travel collects your personal information to enable us to respond to your queries and provide you with the Booking & Advisory Services, including assisting in arrangements with Providers (such as hotels and flights).
We will also use your personal information to personalise the service we provide you, including your experience on our, and other, websites, and to provide you with information about our, and our partners’, business, products and services. Your personal information may be shared between entities within Darebin Travel and with DeluxeLife Pty Ltd (ACN: 647 484 115), disclosed to suppliers, Providers, our cloud infrastructure, our contractors and to others where authorised or required by law. Some of these entities may be located overseas.
ANNEXURE – TRAVEL TIPS FOR TRAVEL PRODUCTS
These tips set out below are NOT legally binding terms and conditions.
Passports, Visas and Health Requirements
It is your responsibility to ensure that you have the required documents, including visas and passports, before travelling to a destination. For more information please log on to www.dfat.gov.au and www.smarttraveller.gov.au. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australians and non-Australian passport holders. For more information, log on to www.visalink.com.au. You need to ensure that you have at least 6 months validity on your passport from the date of your departure return.
For International travellers booked on flights to the USA, including Hawaii, it is now mandatory, under the Visa Waiver Program to receive an electronic authorisation known as ESTA (Electronic System for Travel Authorisation) no less than 72 hours before travel to the USA. This can be obtained from the following website: https://esta.cbp.dhs.gov/esta/ .
For international travellers booked on flights to Canada, you either need a visitor visa or an Electronic Travel Authorization (eTA) to fly to, or transit through, a Canadian airport. An eTA can be obtained from the following website: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. You need to contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended before your travel departure date.
Travel Advice
We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website at www.dfat.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit.
Ticketing
For international and domestic departure, e-tickets will be issued upon payment and completion of the booking process. All other travel documentation, such as hotel booking confirmations, will be emailed to the email address you provided as an e-document. Should the Provider issue paper vouchers, these will be posted to the address you provided.
Baggage Allowance
Baggage allowance varies from airline to airline and in many cases the airfare you have paid may not include the cost to cover checked baggage. Please check with your Travel Advisor and/or the airline providing your flights for the allowances.
Frequent Flyers & Special Requests
For more information on whether your airfare is eligible for Frequent Flyer rewards, please contact the airline directly. When booking online, please ensure that you have entered your correct number. For bookings made by telephone via our Customer Service Team, please advise of your Frequent Flyer details and these will be added to your reservation. We do not take any responsibility should an airline not register your trip. You should retain copies of your air ticket and boarding pass.
Special requests will be passed on to the Providers but cannot be guaranteed.