Vic Falls to Gorillas

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Itinerary
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$AUD 298 per day

Departure: Victoria Falls, Zimbabwe

Arrival: Nairobi, Kenya

Adventure

Experience the best East Africa offers on a 43-day in-depth adventure from Zimbabwe to Kenya. From the cascading beauty of Victoria Falls to the fragrant delights of Zanzibar's spice plantations, the peaceful shores of Lake Malawi to the bustling activity of Nairobi, this trip features vibrant landscapes, local village communities and the renowned African wildlife. Spot elephants in Zimbabwe, see lions in the Serengeti and track gorillas in Uganda – your animal expeditions alongside the natural wonders and colourful cultures of this unique region will surely make for some unforgettable moments.

IMPORTANT INFORMATION

1. A single supplement is available if you’d prefer not to share a room on this trip. The single supplement applies to all nights of your trip and is subject to availability. Please speak to your booking agent for further information.
2.This trip requires a higher non-refundable deposit (AUD 1000, USD 1000, EUR 800, NZD 1250, GBP 650, CAD 1000, ZAR 8000, CHF 900) in order to secure the included gorilla permit. Please note that we need to confirm availability of a gorilla permit if you are booking within 45 days of departure. The additional deposit paid at time of booking will be credited to the final balance of your booking.
3. Optional sunrise balloon rides in the Serengeti National Park and Masai Mara National Reserve are possible on this itinerary. Please see the itinerary above for full details of this activity. As the balloon only holds 16 people, places are limited and we recommend you book in advance. Please inquire when booking your trip to book this optional activity.
4. This trip is a combination of YXOS, YXON, YXOQ and YXOG our most popular itineraries. As such the make up of your group and your leader may change on days 17, 20 and 28.
5. The Zanzibar portion of your itinerary may have a few more passengers than the maximum group size of 22 as we have a crossover of trips starting and finishing in Zanzibar.
6. This trip finishes upon arrival in Nairobi on Day 43. Please do not book any flights until after 10 pm this evening.
7. Some governments currently have increased foreign travel advice around security in place for Queen Elizabeth National Park in Uganda. Please check your government’s foreign travel advice before departure and ensure your travel insurance covers all destinations and activities on your itinerary.

About

What's included

Meals: 41 breakfasts, 27 lunches, 36 dinners.
Transport: Overland vehicle, 4x4 Safari Vehicle, Ferry, Minibus.
Accommodation: Camping (with facilities) (13 nights), Hotel (2 night), Bunglow (2 nights), Camping (with basic facilities) (4 nights), Hotel with shared facilities (1 night).
Victoria Falls - Victoria Falls Wildlife Trust Visit.
Matobo National Park - Rhino Tracking, Park Visit & San Rock Paintings.
Masvingo - Great Zimbabwe Ruins guided visit.
South Luangwa - Jewellery workshop Project.
South Luangwa National Park - 4x4 Afternoon Game Drive.
South Luangwa National Park - 4x4 Dawn Game Drive.
Mikumi National Park - 4x4 Game Drive.
Irente - Lushoto hike.
Irente - Local lunch.
Ngorongoro Forest - Elephant Cave Trek.
Karatu - Home-Cooked Dinner.
Karatu - Coffee Farm Tour.
Ngorongoro Crater - 4x4 Game Drive.
Serengeti National Park - 4x4 Game Drive.
Serengeti National Park - 4x4 Game Drive.
Serengeti National Park - 4x4 Game Drive.
Mto Wa Mbu - Village walk & local dinner.
Lake Nakuru - Overland Vehicle Game Drive.
Lake Nakuru - Morning Overland Vehicle Game Drive.
Queen Elizabeth National Park - Overland Vehicle Game Drive.
Bwindi National Park - Mountain Gorilla Permit & Trek.
Kericho - Tea plantation visit.
Masai Mara National Reserve - 4x4 Game Drive.
Loita Hills - Maasai Village Visit.
Masai Mara National Reserve - Full Day 4x4 Game Drive.

Gallery

Itinerary

Day 1: Victoria Falls

Mhoro! Welcome to Zimbabwe. Your adventure begins with a welcome meeting at 4 pm where you'll meet your tour leader and travel group. You can arrive at any time as there are no activities planned until this important meeting. Your campground is centrally located in the town of Victoria Falls. After this important meeting, your leader will take you to a local activity centre where a range of activities will be on offer, and you can consider booking experiences for tomorrow.

Day 2: Victoria Falls

Use your free time to visit the magnificent Victoria Falls. This thundering curtain of water is one-and-a-half kilometres wide, falling 108 metres into a narrow gorge below. In the wet season, the spray created can rise up an incredible 400 metres and the falls become a raging torrent. In the dry season, the view of the falls is unobstructed by spray and you can see little islets in the river below. Be sure to ask your local leader for their tips and advice on what to do in Victoria Falls.

Day 3: Bulawayo

Depart Victoria Falls and travel toward Bulawayo (approximately 7 hours) via the Victoria Falls Wildlife Trust – one of The Intrepid Foundation’s projects. Here you can learn about the rescue and rehabilitation of wildlife, human-wildlife conflict and the trusts role in anti-poaching. There may also be a chance to meet any rescued or orphaned wildlife currently in their care. Onwards to Bulawayo – known locally as the 'City of Kings', Zimbabwe's second-largest city has an interesting history and some impeccable colonial architecture.

Day 4: Bulawayo

Wake up early and get ready to track rhinos in Matobo National Park. Home to a significant population of black and white rhinoceros that can be tracked on foot. As your expert guide takes you through the park, look out for other game like leopards, warthogs, and springhares. You'll also learn about the local plants and trees, including wild pear and paperbark, and discover San paintings and the fascinating rock formations. The Matopos area has great spiritual and cultural significance to the local people and there are many sites within the park where important ceremonies still take place.

Day 5: Masvingo

Drive the short stretch to Masvingo (approximately 5–6 hours). This colonial settlement – the oldest in Zimbabwe – makes for the perfect base from which to explore the Great Zimbabwe Ruins. The ruined city, now a World Heritage-listed site, was first constructed in the 11th century. It's thought to be the former royal palace of the Zimbabwean monarch. Spend a few hours exploring this intriguing site before heading off to camp for the evening.

Day 6: Harare

Travel to Harare today (approximately 5–6 hours). You will arrive at your destination in time for lunch. You only have an hour or two to explore Zimbabwe's capital city, so if you're feeling active and up for a stroll, get out and make the most of it. Perhaps head to the National Gallery, the museum, the botanical gardens or simply wander the city centre and visit the colourful markets.

Day 7: Lusaka

Today you will cross into Zambia and drive to your campsite just outside Lusaka, Zambia's capital (approximately 8 hours). Your journey begins with a nice scenic drive to the border. At some point during the day there will be an opportunity to stop at an ATM and stock up on any supplies you might need at a shop or market.

Day 8: Petauke

Spend some time checking out Lusaka before a long day of travel. You'll see that it's a modern city but still retains a traditional African feel. Afterwards, travel on to Petauke (approximately 8 hours).

Day 9: South Luangwa National Park

After breakfast, travel (approximately 4 hours) to a workshop in South Luangwa where local craftswomen take snare wire recovered from poaching traps and transform it into jewellery inspired by the African bush. The women will show you around their purpose-built workshop and give you a chance to try coiling or hammering the wire yourself. For each sale made, a donation is given to anti snare patrols dedicated to the conservation of the region. Afterwards, make your way through the heartland to South Luangwa National Park (approximately 2 hours). The concentration of animals around the Luangwa River and its lagoons is among the highest in Africa. Many elephants, buffals, leopards, Thornicroft’s giraffes and lions are known to roam here. There are also some 400 species of birds inhabiting the area. A great way to experience South Luangwa and its beautiful scenery is to take an optional river trip – ask your group leader for more details.

Day 10: South Luangwa National Park

Rise early for an exhilarating morning game drive in a 4WD vehicle. Enjoy classic savanna scenery while keeping your eyes peeled the parks abundance of wildlife. There’s every chance you may spot a herd of zebra grazing on parched grass or a pride of lions passing by. Midday is the hottest part of the day here, so seek refuge from the sun and return to the camp for lunch.
Return to the park for another Game Drive late this afternoon. Alternatively, perhaps head out on a village walk for a snapshot of daily life in the local community.

Day 38: Jinja

Today you'll continue your journey inland, travelling towards Jinja. The Jinja region is one of the highlights of any visit to Uganda, a riverside retreat at the source of the Nile but also the adventure capital of Uganda. Tonight, camp at a scenic riverside site and enjoy a good night’s rest ready for tomorrow's adventures.

Day 37: Mbarara

Farewell the lands of the gorilla and turn back towards the capital, Kampala. You’ll break up the journey at the pit-stop town of Mbarara for the night. You’ll be honest – there’s not a great deal to do here, however it’s a great opportunity to spend the afternoon and evening relaxing at the camp, or even to have a leisurely look around the town.

Day 36: Gorilla Trek

When you are waiting for, or have completed, your gorilla visit, your leader will provide you with options and ideas on how you can spend your free day in the area around Kisoro. You can head out on more rainforest hikes to see monkeys, take some nature walks, or if your legs are up for it, join a challenging hike up Mt Sabinyo – one of five volcans located in the Parc National des Volcans – or perhaps take a day excursion over the border to Rwanda to visit the genocide memorial, art museum and Nyamirambo women’s center. However, please ensure you have a Rwanda or East Africa visa.

Day 35: Gorilla Trek

Joined by a local ranger and gorilla trackers, climb through the rugged mountain terrain of Bwindi National Park to encounter rare gorillas. No more than eight people per day can visit any one habituated family and visits are strictly controlled to minimise disturbance or the chances of transmission of disease to the animals. Tracking gorillas in the dense forest can sometimes be wet, muddy and uncomfortable. The terrain is by no means easy either, so it can be quite strenuous and often humid, but the sheer thrill in coming across a habituated group of gorillas, dominated by a great male silverback, more than outweighs any difficulty. You need to be prepared and fit enough to walk up to four hours – up and down hills. You can usually get very close to the mountain gorillas, who are placid and gentle, and watching their movements is like seeing a mirror image of yourself. Be mesmerised as you watch them eat, sleep, groom and play – the giant silverback surveying the scene as the smaller ones laze in the trees or play like children. Your visit with the gorillas will last one unforgettable hour.

Day 34: Kisoro

Today, drive out of the Queen Elizabeth National Park on your way to the southwest tip of Uganda. On this short game drive, cross your fingers and look out for elephants, buffalo, Ugandan kobs and waterbucks. When you arrive at the corner of Uganda, where the border touches Rwanda and the Democratic Republic of Congo, you’ll be based in Kisoro, which provides access to seven different gorilla groups located in Mgahinga, Nkuringo, Rushaga and Nshongi.

Day 11: Lake Malawi

Cross the border into Malawi and continue straight to your camp on the shores of Lake Malawi (approximately 9–10 hours). Malawi is dominated by its lake, which covers almost a fifth of the country and provides a livelihood for many local people. Fishermen, fish traders and can and net makers all ply their trade on the lake. A common sight is that of a fisherman in a bwato (a dugout can made from a hollowed tree trunk) fishing on the still lake at the break of day. Your campsite at Kande Beach is right on the shore, so take some time to rest and relax.

Day 14: Iringa

Today is a long travel day into Tanzania and its southern highlands (approximately 11 hours). Sit back, relax and watch as the countryside passes by. On arrival you will set up camp on the grounds of a farmhouse situated on the outskirts of this pleasant settlement. The area is filled with natural bush land which can make it a bird watchers paradise. Make the most of this rural setting by doing some stargazing before you retire for the night.

Day 13: Chitimba

Drive to your camp in Chitimba (approximately 8 hours). Chitimba lies along the coast of Lake Malawi and has lovely beaches, friendly locals and a laidback atmosphere. When you arrive, perhaps take a stroll and acquaint yourself with this different part of the lake. Enjoy the scenery of banana palms, papaya trees and the Livingstonia and Nyika mountains looming nearby.

Day 12: Lake Malawi

Enjoy free time today to soak up your idyllic surrounds and take a refreshing dip in beautiful Lake Malawi. As well as chilling out on the lake’s sandy shores, make sure you take the opportunity to meet some local Malawians – easily some of the friendliest people in Africa.

Day 39: Jinja

Located at the source of the Nile as it leaves Lake Victoria, Jinja is a place for the adventurer, the adrenaline junkie and the eco-traveller. You’ll enjoy two days here at your own pace, with a bunch of optional activities to choose from (at extra cost) if you want. Maybe get active with some whitewater rafting or kayaking. Alternatively take a boat cruise to the source of the Nile or to enjoy the river and quench a thirst.

Day 15: Mikumi National Park

Today we drive to the edge of Mikumi National Park. Situated at the foot of the thickly wooded Uluguru Mountains, Mikumi is Tanzania's fourth largest national park. In the afternoon we head off on 4WD Game Drive with a local expert guide.

This less touristed park is home to impressive numbers of elephants, hippos, giraffes, zebras, buffalo, warthogs, wildebeest and impalas – and maybe even a predator or two if you're lucky!

Day 40: Kericho

Farewell Uganda and begin the journey back to Kenya and Nairobi, stopping overnight at the town of Kericho. Kericho sits at the edge of South-Western Mau National Reserve and is known for its vast tea estates. When you arrive, visit a tea plantation and sample a delicious brew or two.

Day 16: Dar es Salaam

Settle in for a 7-hour drive to Kipepeo Beach, just south of Dar es Salaam. Be sure to make the most of it – perhaps take a stroll along the shore after you arrive and settle in. Your camp today is on the grounds of a hotel situated next to the beach.

Day 21: Usambara Mountains

If you wake early, you can make an optional excursion to the historical slave trade markets that once operated in Bagamoyo. After, it’s time to travel into the remote Usambara Mountains.This unspoilt area of Tanzania attracts very few tourists, making it the perfect place to soak in your surroundings. The forests stretch across the mountains and are ideal for easy hikes and guided walks. You base is the old German colony of Lushoto, where you’ll stay on the grounds of one of the earliest hotels in Africa.

Day 20: Stone Town / Bagamoyo

This morning, travel back to Stone Town, Zanzibar’s Old Town and meet your new trip leader and travel group at an 11 am welcome meeting at the hotel. After this important meeting, catch the ferry to Dar es Salaam, then board your overland vehicle (and meet your driver and cook) and take the short drive to your camp at Bagamoyo, a lovely spot by the beach.

Day 19: Zanzibar Northern Beaches

Enjoy free time in this beautiful archipelago today. There are many ways you can spend your day – perhaps talk to your leader for any recommendations they might have. Snorkelling in search of exotic fish is an excellent option, or you could take a traditional dhow boat on the water. You might also like to feast on a sumptuous lunch of grilled local seafood, or just relax in a hammock underneath a coconut tree with a good book. It's totally up to you!

Day 18: Zanzibar Northern Beaches

Once checked out of your Stone Town accommodation, consider booking in to an optional guided tour of the island's spice plantations, learning all about the history of this town's spice trade. You will have the opportunity to smell and taste various spices, such as cinnamon, vanilla and ginger, plus sample some teas made with these spices too. After lunch, head to the Northern Beaches, where white sands and sparkling blue seas await. This is the Indian Ocean at its best.

Day 17: Stone Town

Rise and shine to catch a ferry to Zanzibar. Filled with pristine white-sand beaches, winding cobblestone alleyways and fragrant bazaars, Zanzibar has had a colourful history – everything from slave traders to Arabian sultans and fruit exporters. The sight of traditional dhows sailing along the coast evokes what the island must have been like in centuries ago. Explore the many charms of Stone Town, the historic part of Zanzibar's main city, with a local guide. Taste the local delicacies and gain insight into daily local life living on Zanzibar.

Day 33: Queen Elizabeth National Park

Take the optional excursion of visiting the chimpanzees of Kalinzu Forest this morning or enjoy the sounds of the forest from the comfort of your tent. More closely related to humans than any other living creature, the chimpanzees are a delight to watch as they squabble and play in fruiting trees. Later, take the short drive to Queen Elizabeth National Park. Once camp is set up there's an option to take a boat cruise along the Kazinga Channel, well-known for pelicans, eagles and other wonderful birdlife, as well as a healthy population of hippos.

Day 41: Masai Mara National Reserve

This morning, drive to the famous Masai Mara National Park. Stop in Loita Hills on the way, home of the traditional Maasai people, and visit Tepesua Village. You’ll be welcomed by Maasai Warriors through traditional song and dance. Meet your Maasai hosts and enjoy a fascinating talk, full of insights into this remarkable and ancient culture. Take a walk to the community village which was founded for widows who had lost their cows due to drought and can never remarry. The village offers support, safety and economic growth through the Tepesua Widows Income Project. Here the women are engaged in making handicrafts and sewing eco-friendly handbags and backpacks to sell to visiting travellers and locals.

Travel on to the Masai Mara, a quintessential African experience, with sparse open plains, dramatic skies and the world's most iconic animals living within its boundaries. Explore this diverse environment and view a multitude of wildlife on an early evening 4WD game drive with expert local driver guides.

Day 32: Kalinzu Forest

Travel to Kalinzu Forest National Park today. Some of its inhabitants include chimpanzees, black and white colobuses, baboons, red-tailed monkeys, both blue and red duikers, bushbucks, waterbucks, giant forest hogs, buffalo and elephants. On arrival, settle into your camp and perhaps stretch your legs and explore your surrounds with the rest of the group.

Day 22: Usambara Mountains

Today, explore the beautiful Usambara Mountains and experience this area’s gentle hospitality on a visit to some of its small communities. From your base, hike to the gorgeous Irente viewpoint. It's best to pack some water and snacks in a day pack for this trip. On your way back, visit a local cultural project based at Irente farm and enjoy a cooking demonstration and a picnic lunch.

Day 30: Eldoret

Rise early this morning for tea or coffee before going back into the park for a morning game drive. Return to camp for brunch before driving north-west to Eldoret, one of Kenya's fastest growing towns. Due to its high altitude, the town is an ideal training ground for middle- and long-distance athletes and is home to some of Kenya's most famous runners. Tonight, enjoy a traditional dinner at your campsite located just outside of Eldoret town.

Day 29: Lake Nakuru National Park

Take in spectacular views of the Rift Valley, Lake Naivasha and Elementaita on the drive north-west to Lake Nakuru National Park, situated in the heart of the Great Rift Valley. You’ll arrive in time for a short evening game drive along the shore of the lake. Lake Nakuru National Park is a small and compact area based around a lake that makes a great location for spotting wildlife. Along with the other members of the Big Five, Lake Nakuru harbours many rhinos and will be the best chance to get a great picture of these magnificent beasts.

Day 28: Nairobi

This morning you'll return to Nairobi for another welcome meeting at 6 pm tonight. When you arrive, maybe head out and explore the National Museum of Kenya, the Karen Blixen Museum or the highly recommended Bomas of Kenya, where traditional homesteads of several Kenyan tribes are displayed in an outdoor village.

Day 27: Mto wa Mbu

Rise with the sun and enjoy another game drive as you exit the Serengeti and head for Mto wa Mbu. When you arrive, you'll learn how to prepare a Swahili dish and enjoy a crafting session with local women. Learn about the farmer and artisan co-op that operates at the local market. Enjoy your food creations for lunch. Tonight, you're free to rest and recharge.

Day 26: Serengeti National Park

Wake at dawn and embark on a game drive. You will head out while the animals are at their most active, then go back to camp for brunch at around 11 am. After spending the middle of the day relaxing, just like the animals do, head out again as the day begins to cool. You'll return from this second game drive in time for dinner. There's also the option today of a balloon ride over the park (in place of a portion of the morning game drive). If you have pre-booked this activity you will be picked up before dawn and driven to the launch site. After a safety briefing, you will glide through the dawn, sometimes at tree height, which provides amazing photo opportunities. After landing, you'll be treated to a five-star bush breakfast, then be returned to your camp.

Day 25: Ngorongoro Crater / Serengeti National Park

Get up early, put your camping and personal gear into a six-person jeep and head out for an excursion into the Serengeti via the Ngorongoro Crater. Enjoy a safari in the crater, spending between 3 and 4 hours exploring this perfectly intact volcanic crater. Watch for black rhinos, lions, leopards, elephants, impalas, zebras and hippos. Next, move on to the open plains of the Serengeti. Green after the rains, brown and burnt in the dry season, this is perhaps the quintessential image of Africa – the home of thousands of hoofed animals and fierce predators. Your campsite is within the Serengeti itself, so listen out for the sounds of nocturnal animals as you drift off to sleep.

Day 24: Karatu

After breakfast this morning, head to Karatu, the gateway to the Ngorongoro Crater. Here, you'll hike through the Ngorongoro Reserve Forest to Elephant Caves and the Endoro waterfalls along the way. Rich with calcium, the Elephant Caves got their name as elephants would come here and break off pieces of rock, eating the dust to receive important minerals. Today's trek, accompanied by an expert local guide and armed ranger, is the perfect way to stretch your legs after a few days of overland travel. You'll hike through Ngorongoro rainforest as your local guide explains the ins and outs of the area here and points out interesting animal tracks and footprints. Marvel at the wild landscape and spot beautiful birdlife as you walk. After, head to Karatu village for a tour of the local coffee farm. Here, you'll see the innovative farming practices from the locals and learn about the farming activities that sustain the coffee, bean, maize, banana, soya and pea crops. Tonight, enjoy a traditional dinner with a local Tanzanian family in their home, who will cook you a few different dishes to try. Learn about the local culture with educational stories from a locally trained guide. What a night!

Day 23: Arusha

Get ready for is a full day of travel as you board your truck once again and venture towards Tanzania’s national parks. Your destination is the sprawling gateway town of Arusha. Arrive at your campsite on the outskirts of the town and settle in for the evening.

Day 42: Masai Mara National Reserve

Venture into the Masai Mara National Reserve with expert local driver guides for a day-long 4WD game drive. You'll explore this diverse environment and most likely see a multitude of wildlife. Plus, an optional balloon ride over the Mara at sunrise is an unforgettable experience. If you have pre-booked this activity you will be picked up before dawn and driven to the launch site for a safety briefing from your pilot. You’ll then glide through the dawn skies, sometimes at tree height, which provides amazing photo opportunities. Sometimes you will ascend, getting an overview of the enormity of the plains and of the early morning movements of the teeming herds. After landing, you'll be treated to a bush breakfast before returning to your campsite.

Day 31: Kampala

Today you will leave Kenya behind and cross the border into landlocked Uganda, travelling on to its capital city, Kampala. With a population of over 30 million, Uganda is a country of great cultural diversity and is one of the five countries that make up the East African Community. As today is a long travel day, take a break from setting up camp with a stay at a hotel. After your long drive enjoy a dinner prepared by the hotel before settling in for a good night rest.

Day 43: Nairobi

Return to the bustling metropolis of Nairobi. When you arrive, you'll be dropped at your finishing point hotel, where your trip ends. If you'd like to extend your stay, just speak to your booking agent.

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Refunds and Credits

35. If you cancel your Travel Product, your right to a refund or credit is subject to the terms and conditions of the Provider.
36. If the Provider is required to provide you with a refund or credit for the Travel Product, we will liaise with the Provider to arrange that refund. Where you are entitled to a refund, we are unable to provide you with this refund until we receive it from the Provider. Please note that most Providers take 60 – 90 days to process any refund.
37. Any refund or credit will be subject to these terms and conditions and will not include the Booking & Service Advisory fee, credit card fees or any commissions received. You may also be charged a cancellation fee by the Provider.
38. Where refunds for unused services are allowed, a service fee may be charged by the Provider against the value of the refund.

No Show

39. If you have a booking for a Travel Product (including flights and accommodation) but you do not show up to check-in or otherwise do not avail yourself of such Travel Product, you will not be entitled to any refund from us.

Cancellation and Amendments

40. If you amend or cancel your Travel Product, we reserve the right to charge the cancellation and amendment fees as per the Schedule of Professional Service Fees.
41. The Provider may charge cancellation and amendment fees in accordance with the terms and conditions agreed between you and the Provider. These will be in addition to the fees charged by us. We are not liable for any cancellation fees or refusals to refund made by the Provider.
42. Many Providers treat name changes and route and/or itinerary alterations as a full cancellation and these can incur full cancellation charges.
43. We will not charge a cancellation or amendment fee if you cancel or amend your booking due to a breach by us of our obligations to you or due to our fault.

Cancellations and Amendments for Online Low Cost Carrier Bookings Only

44. If your flight booking is with a low cost carrier, you can only cancel or change your booking by contacting the Provider directly.
Cancellations and amendments for hotel bookings only

Cancellations and Amendments for Hotel Bookings Only

45. Please review the cancellation policy for your hotel booking for any penalties that may apply.

Force Majeure

46. We will not be liable for any failure or delay in performing our obligations in booking the Travel Product that is due to events beyond our control.
47. If a force majeure event occurs that affects your booking, your entitlement to a refund, a credit or re-scheduled travel booking will depend on the Provider's terms and conditions.
48. If your booking is impacted by a force majeure event and you are entitled to a refund or credit from the Provider, we will facilitate this refund or credit.
49. The Booking & Service Advisory fee, credit card fees or any commissions received are non-refundable in the circumstance that a force majeure event occurs.

Low Cost Flights

50. If you book a low cost flight with us, we will make the booking on your behalf and your contract for your low cost flight will also be subject to the airline's booking terms and conditions.
51. It is your responsibility to ensure that all details of the booking are correct before proceeding. For any changes or cancellations, please contact the airline directly, quoting your reference.

Additional Airline Charges

52. Some Providers may also charge additional fees. Please check with the Provider for their full terms and conditions.

Hotel/Accommodation Bookings

53. Some Providers will require an additional charge to be paid locally (e.g. a resort fee) at the time of check in or check out. This amount is in addition to the amount shown during the booking process under the 'total booking cost' amount.
54. There may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking (e.g. local taxes, sales tax etc.). Any local taxes will be payable by you directly to the Provider at the time of check in/check out.

Changes in Price and Itineraries

55. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent.
56. If a Provider changes any part of your booking for reasons beyond its control, we will use our reasonable endeavours to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Any refund would be subject to the Travel Provider terms and conditions.
57. These terms and conditions are subject to variation at any time. Any variation will be displayed here, and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.

Your Obligations and Warranties

58. You warrant to us that:
a. you are at least 18 years old and have the power, capacity and authority to enter into a binding contract with us and with the Providers of the Travel Products that you acquire;
b. you have read and understood these terms and conditions and if booking on behalf of third parties, you have conveyed these terms and conditions to them;
c. the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process;
d. you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire adequate insurance cover; and
e. you will use the Booking & Advisory Services in accordance with these terms and conditions and you will not use the Booking & Advisory Services in any way to breach any laws or defame anyone.

Jurisdiction and Law

59. All matters arising out of or in connection with the Booking & Advisory Services and these terms and conditions are governed by the laws of Victoria, Australia. By acquiring the Booking & Advisory Services, you consent and submit to the exclusive jurisdiction of the laws of Victoria, Australia.

Definitions

" We" and "us" means Darebin Travel.

" You" or "your" means any user of our Website or any person who acquires the Booking & Advisory Services, including any person who acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person).

" Booking & Advisory Services" means services provided by us to you in assisting you to acquire a Travel Product from a Provider and includes advisory and consulting services.

"Force Majeure” means, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, adverse weather conditions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion and generalised lack of availability of raw materials or energy.

“ Travel Provider” or "Provider" or "Providers" means the company or person who provides you with the Travel Product on terms and conditions agreed with you.

" Travel Product" means the service or product provided by a Provider, for example, an airline or a hotel.

" Website" means our website https://deluxelife.com.au/

Schedule of Professional Service Fees

Planning Fee	$125 per itinerary. Creating unique travel itineraries is our specialty. For detailed quotations providing tailored recommendations for custom designed tours, a non-refundable planning fee applies. Should you proceed with booking, this fee is credited towards your trip.
Service Fees	$40 Domestic/Trans-Tasman airfare per person or as discounted
	$150.00 International airfare per person or as discounted
	$50.00 Domestic/Trans-Tasman business class airfare per person or as discounted
	$200.00 International business class airfare per person or as discounted
	NIL Domestic/Trans-Tasman package, tour, or cruise per booking
	NIL International package, tour, or cruise per booking
	$ Other Services dependent on service explained to you
	$200 to $500 Itinerary planning per booking (credited towards reservation once booked)
Deposit & Balance	For all bookings, the initial deposit is 20% and the balance of payment is due 60 days before departure. If Travel Provider terms and conditions vary, we may request an additional deposit from you, after the initial deposit is paid, plus the balance payment date may also vary. After you have paid your initial deposit, you will have five days cooling off period to accept these Booking & Advisory Terms and Conditions, during which time your deposit is refundable. After 5 days has passed, or you have accepted the Terms and Conditions, the deposit will automatically become non-refundable. Note, some Travel Products must be paid in full at time of booking. Service Fees must also be paid at time of booking and are non-refundable.
Amendment Fees	Changes to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
Amendment Fees	Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
Cancellation Fees	Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $75 per passenger per booking in addition to Provider and credit card fees.
Cancellation Fees	Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $150 per passenger per booking in addition to Provider and credit card fees.
Credit Card Fees	Visa - an additional 2.0% applies
	Mastercard - an additional 2.0% applies
	American Express - an additional 2.0% applies

(All fees exclude GST, where applicable).

Privacy Notice

Darebin Travel collects your personal information to enable us to respond to your queries and provide you with the Booking & Advisory Services, including assisting in arrangements with Providers (such as hotels and flights).

We will also use your personal information to personalise the service we provide you, including your experience on our, and other, websites, and to provide you with information about our, and our partners’, business, products and services. Your personal information may be shared between entities within Darebin Travel and with DeluxeLife Pty Ltd (ACN: 647 484 115), disclosed to suppliers, Providers, our cloud infrastructure, our contractors and to others where authorised or required by law. Some of these entities may be located overseas.

ANNEXURE – TRAVEL TIPS FOR TRAVEL PRODUCTS

These tips set out below are NOT legally binding terms and conditions.

Passports, Visas and Health Requirements

It is your responsibility to ensure that you have the required documents, including visas and passports, before travelling to a destination. For more information please log on to www.dfat.gov.au and www.smarttraveller.gov.au. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australians and non-Australian passport holders. For more information, log on to www.visalink.com.au. You need to ensure that you have at least 6 months validity on your passport from the date of your departure return.

For International travellers booked on flights to the USA, including Hawaii, it is now mandatory, under the Visa Waiver Program to receive an electronic authorisation known as ESTA (Electronic System for Travel Authorisation) no less than 72 hours before travel to the USA. This can be obtained from the following website: https://esta.cbp.dhs.gov/esta/ .

For international travellers booked on flights to Canada, you either need a visitor visa or an Electronic Travel Authorization (eTA) to fly to, or transit through, a Canadian airport. An eTA can be obtained from the following website: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html

It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. You need to contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended before your travel departure date.

Travel Advice

We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website at www.dfat.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit.

Ticketing

For international and domestic departure, e-tickets will be issued upon payment and completion of the booking process. All other travel documentation, such as hotel booking confirmations, will be emailed to the email address you provided as an e-document. Should the Provider issue paper vouchers, these will be posted to the address you provided.

Baggage Allowance

Baggage allowance varies from airline to airline and in many cases the airfare you have paid may not include the cost to cover checked baggage. Please check with your Travel Advisor and/or the airline providing your flights for the allowances.

Frequent Flyers & Special Requests

For more information on whether your airfare is eligible for Frequent Flyer rewards, please contact the airline directly. When booking online, please ensure that you have entered your correct number. For bookings made by telephone via our Customer Service Team, please advise of your Frequent Flyer details and these will be added to your reservation. We do not take any responsibility should an airline not register your trip. You should retain copies of your air ticket and boarding pass.

Special requests will be passed on to the Providers but cannot be guaranteed.

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