Tour/Cruise
11 days
$AUD 301 per day
Departure: Hanoi, Vietnam
Arrival: Ho Chi Minh City, Vietnam
River/Small ship/Barge
Xin Chao and welcome to Hanoi! On arrival, you will be met by your Emerald Cruises representative and transferred to your hotel, situated in downtown Hanoi, for a one-night stay. Relax at the hotel, explore the city, or wander Hanoi’s romantic West Lake. This evening, meet your tour director for your welcome briefing.
This morning after breakfast, leave Hanoi and travel to Halong Bay where you will board your traditional-style junk boat. Cruise through the bays and islets enjoying the stunning scenery of this magnificent region. Enjoy the tours offered on board, learn more about the main livelihood of the locals in the area or simply choose to relax. Towards the end of the day, the boat anchors for the night in the Trinh Nu area among the karst formations where dinner will be served on board.
Included Excursion
A two night Halong Bay cruise
Today, continue sailing further into the region’s more untouched areas towards Lan Ha Bay. From a smaller boat, enjoy swimming on quiet beaches and kayaking in Ho Ba Ham Lake. Then visit Cua Van fishing village by rowing boat. Return to your traditional junk boat after a full day of exploration. Tonight, try squid fishing after dinner.
Enjoy the sunrise and breakfast before beginning your cruise back through the magnificent rock formations, visiting Sung Sot Cave before arriving back at port. Bid farewell as you transfer to Hanoi. As part of EmeraldPLUS back in Hanoi, you will enjoy lunch at KOTO (Know One Teach One), a unique restaurant set up to train and educate disadvantaged children.
After lunch, you’ll visit Hanoi’s Old Quarter also known as the ‘36 streets’. This bustling area of narrow streets and alleys is home to literally thousands of small businesses and shopkeepers. It is a great place to explore with plenty of photo opportunities. Visit Hang Be Market, also located in the Old Quarter, before enjoying a walk around Hoàn Kiem Lake located in central Hanoi. Here walk across the red bridge to Ngoc Son Temple located on the Jade Islet within the lake. Later, enjoy a traditional water puppet show, a unique North Vietnamese art form depicting scenes from rural life and episodes of historical significance.
EmeraldPLUS
Lunch at KOTO Restaurant
Included Excursion
Visit Hanoi’s Old Quarter
Included Excursion
A traditional water puppet show
Begin your morning tour of Hanoi and learn about ‘Uncle Ho’, considered the father of modern Vietnam, by seeing his mausoleum from outside. Continue to Ho Chi Minh Quarter to see his humble stilt house and the small but iconic One Pillar Pagoda before moving to the nearby Temple of Literature. The Temple of Literature was Vietnam’s first university and it was established to educate Vietnam's royalty, mandarins and members of the elite. The university functioned for an incredible 700 years and its gardens and well-preserved architecture offer a fascinating glimpse into the country’s past. Bid farewell to Hanoi and transfer to Hanoi airport to board your flight to Danang (Hoi An). Upon arrival, you will be transferred to your hotel for your included three-night stay, where you can relax for the rest of the evening.
Included Excursion
Hanoi’s City Tour, including the Temple of Literature
Today, start with our EmeraldPLUS visit to the Reaching Out Project. Reaching Out is an NGO (non-governmental organisation) established in 2000, which provides opportunities for people with disabilities to learn skills and gain meaningful employment. Visit the workshop and get a glimpse of how this NGO helps them to integrate fully with their communities and lead independent and fulfilling lives. After enjoying a local Hoi An street food themed lunch, enjoy a walking tour of Hoi An and see the old merchant’s houses, the Japanese Covered Bridge (currently undergoing renovations, views may be restricted) and the Assembly Hall of the Chinese Congregation. Tonight is yours free to wander the historical lantern lit streets and their many shops or bars.
EmeraldPLUS
Reaching Out Project
Included Excursion
A walking tour of Hoi An
Enjoy a day of leisure to explore Hoi An and its surroundings. Perhaps take the time to explore the Old Town and visit one of the many tailors Hoi An is known for, or take a cyclo (bicycle style rickshaw) to An Bang Beach. Alternatively venture out on one of our DiscoverMORE excursions. The choice is yours.
DiscoverMORE
Red Bridge Vietnamese cooking class (extra expense)
DiscoverMORE
A visit to My Son Ruins (extra expense)
DiscoverMORE
Hoi An Rural Life (extra expensee)
Leave Hoi An for Hue, the former imperial capital of Vietnam. You will drive through Danang before crossing the Hai Vân Pass, known as the Ocean Clouds Pass before dropping down to the wonderfully photogenic fishing village of Lang Co. In Hue, you will visit the Imperial Citadel where the Nguyen Dynasty ruled between 1802 and 1945. Enjoy a relaxing cyclo (bicycle-style rickshaw) ride from Dai Noi ‘Old City’ to Tinh Tam Lake where the emperors used to go to relax. Then later, join a boat trip to visit Thien Mu Pagoda before checking into your hotel for the night. This evening, as part of your EmeraldPLUS programme, experience a royal dinner with traditional costumes.
EmeraldPLUS
A traditional Vietnamese royal dinner at a local restaurant
Included Excursion
Cyclo ride from Dai Noi ‘Old City’ to Tinh Tam Lake
Included Excursion
A visit to the Imperial Citadel
Included Excursion
A boat tour on the Perfume River to Thien Mu Pagoda
Today, transfer to Hue airport for your flight to Ho Chi Minh City, formerly known as Saigon. After checking into your hotel, you will be free to explore the city.
Drive away from Ho Chi Minh City to Cu Chi Tunnels, watching the city skyline fade into the distance as the road winds through rice paddies, villages and scenes typical to southern Vietnam. Spend a couple of hours walking around Cu Chi’s rugged grounds with a local guide. Upon your return to Ho Chi Minh City, enjoy a Pho lunch with remainder of the afternoon and evening yours to enjoy at leisure or venture out on one of our DiscoverMORE excursions.
Included Excursion
Cu Chi Tunnels
DiscoverMORE
An evening Saigon Street Food walking tour (extra expense)
DiscoverMORE
One Night in Saigon (extra expense)
After breakfast this morning, you will be transferred to the airport to catch your onward or homebound flight.
This itinerary is a guide only and may be amended for operational reasons. As such, the tour may operate altered from that stated above. Please refer to our terms and conditions.
These Booking & Advisory Services Terms and Conditions are designed to protect your rights under Australian Consumer law by ensuring that you are fully aware of all Travel Providers' terms and conditions, including payment schedules, before you commit to purchasing travel. These Booking & Advisory Services Terms and Conditions (below) are owned by our "Travel Affiliate" Darebin Travel. If there is any doubt as to your rights or obligations, our Travel Affiliate will answer your questions.
When you accept these terms and conditions, you agree that DeluxeLife Pty Ltd (ACN: 647 484 115) and its associates and suppliers (except our Travel Affiliate, as prescribed in the Booking & Advisory Services Terms and Conditions, below) shall not be liable for any loss and/or damage (including without limitation incidental or consequential damages and/or lost profits) resulting from your access to and/or inability to use the travel services provided by our Travel Affiliate Darebin Travel.
Summary
1. References to "us", "we" and/or "our" in these Booking & Advisory Services Terms and Conditions means Darebin Travel Pty Ltd (ABN: 70 005 763 208) trading as Darebin Travel.
2. We are a travel agent. We arrange travel services and sell a Travel Product on behalf of Third Party Travel Providers (Providers) including airlines, tour and cruise operators, car hirers and accommodation providers. We may charge a service fee for providing this service (outlined in the Schedule of Professional Service Fees).
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Agency
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Liability of Agency and Limitations of Liability
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b. will be reasonably fit for the specified purpose;
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14. Subject to the application of consumer guarantees which may be implied into the supply of Booking & Advisory Services to you, we are not otherwise liable to you or anyone else for any loss or damage which is suffered directly or indirectly in connection with the:
a. the delivery or non-delivery of the Travel Product; or
b. any act or omission of Providers or other third parties.
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Liability of the Provider
17. Once you have acquired Booking & Advisory Services from us, the Provider will provide you with the Travel Product on the terms and conditions agreed between you and the Provider. You should obtain and read the Provider's terms and conditions before acquiring Booking & Advisory Services from us.
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Booking Terms
20. The Travel Products offered are subject to availability and can be withdrawn without notice by the Provider. Travel Products may also change at any time in accordance with any Provider's terms and conditions.
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22. Travel Products obtained through the Booking & Advisory Services are not guaranteed until payment has been made in full and documents have been processed.
23. It is your responsibility to contact the Provider prior to departure to ensure there is no change to the scheduled departure time.
24. Most airlines offer only electronic confirmation of your reservation, or 'e-ticketing'. We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number after making a booking. It is your responsibility to advise us if you have not received your e-ticket confirmation.
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26. When making a booking you must advise us if you are pregnant.
Payment Terms
27. All pricing is reflected in Australian Dollars unless otherwise specified.
28. All pricing is inclusive of goods and services tax (GST), or other such value added taxes where applicable.
29. Payments processed in foreign currency (currency other than the original card holders country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.
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a. as merchant, where we take payment directly from you at the time of booking confirmation; or
b. as retail, where your Travel Product will either be paid to the Provider directly at the time of booking or payable to the Provider on the date of travel.
31. Travel Products purchased in accordance with the 'retail' method, will not be bound by these terms and conditions and you are responsible for pursuing any claims of cancellation, re-scheduling, refunds or chargebacks directly with the merchant.
32. As the merchant we are governed by the terms and conditions of the Provider of the merchant facility.
33. A credit card or debit card fee may also be charged by certain Providers and low cost carriers. You will be notified of such charges prior to your purchase.
34. All charges, including the credit card fees, may be in another currency (e.g. EUR), which we will provide an estimate for in Australian dollars.
Refunds and Credits
35. If you cancel your Travel Product, your right to a refund or credit is subject to the terms and conditions of the Provider.
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38. Where refunds for unused services are allowed, a service fee may be charged by the Provider against the value of the refund.
No Show
39. If you have a booking for a Travel Product (including flights and accommodation) but you do not show up to check-in or otherwise do not avail yourself of such Travel Product, you will not be entitled to any refund from us.
Cancellation and Amendments
40. If you amend or cancel your Travel Product, we reserve the right to charge the cancellation and amendment fees as per the Schedule of Professional Service Fees.
41. The Provider may charge cancellation and amendment fees in accordance with the terms and conditions agreed between you and the Provider. These will be in addition to the fees charged by us. We are not liable for any cancellation fees or refusals to refund made by the Provider.
42. Many Providers treat name changes and route and/or itinerary alterations as a full cancellation and these can incur full cancellation charges.
43. We will not charge a cancellation or amendment fee if you cancel or amend your booking due to a breach by us of our obligations to you or due to our fault.
Cancellations and Amendments for Online Low Cost Carrier Bookings Only
44. If your flight booking is with a low cost carrier, you can only cancel or change your booking by contacting the Provider directly.
Cancellations and amendments for hotel bookings only
Cancellations and Amendments for Hotel Bookings Only
45. Please review the cancellation policy for your hotel booking for any penalties that may apply.
Force Majeure
46. We will not be liable for any failure or delay in performing our obligations in booking the Travel Product that is due to events beyond our control.
47. If a force majeure event occurs that affects your booking, your entitlement to a refund, a credit or re-scheduled travel booking will depend on the Provider's terms and conditions.
48. If your booking is impacted by a force majeure event and you are entitled to a refund or credit from the Provider, we will facilitate this refund or credit.
49. The Booking & Service Advisory fee, credit card fees or any commissions received are non-refundable in the circumstance that a force majeure event occurs.
Low Cost Flights
50. If you book a low cost flight with us, we will make the booking on your behalf and your contract for your low cost flight will also be subject to the airline's booking terms and conditions.
51. It is your responsibility to ensure that all details of the booking are correct before proceeding. For any changes or cancellations, please contact the airline directly, quoting your reference.
Additional Airline Charges
52. Some Providers may also charge additional fees. Please check with the Provider for their full terms and conditions.
Hotel/Accommodation Bookings
53. Some Providers will require an additional charge to be paid locally (e.g. a resort fee) at the time of check in or check out. This amount is in addition to the amount shown during the booking process under the 'total booking cost' amount.
54. There may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking (e.g. local taxes, sales tax etc.). Any local taxes will be payable by you directly to the Provider at the time of check in/check out.
Changes in Price and Itineraries
55. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent.
56. If a Provider changes any part of your booking for reasons beyond its control, we will use our reasonable endeavours to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Any refund would be subject to the Travel Provider terms and conditions.
57. These terms and conditions are subject to variation at any time. Any variation will be displayed here, and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.
Your Obligations and Warranties
58. You warrant to us that:
a. you are at least 18 years old and have the power, capacity and authority to enter into a binding contract with us and with the Providers of the Travel Products that you acquire;
b. you have read and understood these terms and conditions and if booking on behalf of third parties, you have conveyed these terms and conditions to them;
c. the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process;
d. you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire adequate insurance cover; and
e. you will use the Booking & Advisory Services in accordance with these terms and conditions and you will not use the Booking & Advisory Services in any way to breach any laws or defame anyone.
Jurisdiction and Law
59. All matters arising out of or in connection with the Booking & Advisory Services and these terms and conditions are governed by the laws of Victoria, Australia. By acquiring the Booking & Advisory Services, you consent and submit to the exclusive jurisdiction of the laws of Victoria, Australia.
Definitions
" We" and "us" means Darebin Travel.
" You" or "your" means any user of our Website or any person who acquires the Booking & Advisory Services, including any person who acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person).
" Booking & Advisory Services" means services provided by us to you in assisting you to acquire a Travel Product from a Provider and includes advisory and consulting services.
"Force Majeure” means, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, adverse weather conditions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion and generalised lack of availability of raw materials or energy.
“ Travel Provider” or "Provider" or "Providers" means the company or person who provides you with the Travel Product on terms and conditions agreed with you.
" Travel Product" means the service or product provided by a Provider, for example, an airline or a hotel.
" Website" means our website https://deluxelife.com.au/
Schedule of Professional Service Fees
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Planning Fee |
$125 per itinerary. Creating unique travel itineraries is our specialty. For detailed quotations providing tailored recommendations for custom designed tours, a non-refundable planning fee applies. Should you proceed with booking, this fee is credited towards your trip.
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Service Fees |
$40 Domestic/Trans-Tasman airfare per person or as discounted
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$150.00 International airfare per person or as discounted
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$50.00 Domestic/Trans-Tasman business class airfare per person or as discounted
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$200.00 International business class airfare per person or as discounted |
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NIL Domestic/Trans-Tasman package, tour, or cruise per booking
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NIL International package, tour, or cruise per booking |
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$ Other Services dependent on service explained to you |
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$200 to $500 Itinerary planning per booking (credited towards reservation once booked) |
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Deposit & Balance |
For all bookings, the initial deposit is 20% and the balance of payment is due 60 days before departure. If Travel Provider terms and conditions vary, we may request an additional deposit from you, after the initial deposit is paid, plus the balance payment date may also vary. After you have paid your initial deposit, you will have five days cooling off period to accept these Booking & Advisory Terms and Conditions, during which time your deposit is refundable. After 5 days has passed, or you have accepted the Terms and Conditions, the deposit will automatically become non-refundable. Note, some Travel Products must be paid in full at time of booking. Service Fees must also be paid at time of booking and are non-refundable. After you pay the balance of payment this will become fully non-refundable 60 days before travel, or earlier, if specified by the supplier. |
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Amendment Fees |
Changes to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
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Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
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Cancellation Fees |
Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $75 per passenger per booking in addition to Provider and credit card fees.
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Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $150 per passenger per booking in addition to Provider and credit card fees.
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Credit Card Fees |
Visa - an additional 2.0% applies
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Mastercard - an additional 2.0% applies
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American Express - an additional 2.0% applies
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(All fees exclude GST, where applicable).
Privacy Notice
Darebin Travel collects your personal information to enable us to respond to your queries and provide you with the Booking & Advisory Services, including assisting in arrangements with Providers (such as hotels and flights).
We will also use your personal information to personalise the service we provide you, including your experience on our, and other, websites, and to provide you with information about our, and our partners’, business, products and services. Your personal information may be shared between entities within Darebin Travel and with DeluxeLife Pty Ltd (ACN: 647 484 115), disclosed to suppliers, Providers, our cloud infrastructure, our contractors and to others where authorised or required by law. Some of these entities may be located overseas.
ANNEXURE – TRAVEL TIPS FOR TRAVEL PRODUCTS
These tips set out below are NOT legally binding terms and conditions.
Passports, Visas and Health Requirements
It is your responsibility to ensure that you have the required documents, including visas and passports, before travelling to a destination. For more information please log on to www.dfat.gov.au and www.smarttraveller.gov.au. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australians and non-Australian passport holders. For more information, log on to www.visalink.com.au. You need to ensure that you have at least 6 months validity on your passport from the date of your departure return.
For International travellers booked on flights to the USA, including Hawaii, it is now mandatory, under the Visa Waiver Program to receive an electronic authorisation known as ESTA (Electronic System for Travel Authorisation) no less than 72 hours before travel to the USA. This can be obtained from the following website: https://esta.cbp.dhs.gov/esta/ .
For international travellers booked on flights to Canada, you either need a visitor visa or an Electronic Travel Authorization (eTA) to fly to, or transit through, a Canadian airport. An eTA can be obtained from the following website: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. You need to contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended before your travel departure date.
Travel Advice
We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website at www.dfat.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit.
Ticketing
For international and domestic departure, e-tickets will be issued upon payment and completion of the booking process. All other travel documentation, such as hotel booking confirmations, will be emailed to the email address you provided as an e-document. Should the Provider issue paper vouchers, these will be posted to the address you provided.
Baggage Allowance
Baggage allowance varies from airline to airline and in many cases the airfare you have paid may not include the cost to cover checked baggage. Please check with your Travel Advisor and/or the airline providing your flights for the allowances.
Frequent Flyers & Special Requests
For more information on whether your airfare is eligible for Frequent Flyer rewards, please contact the airline directly. When booking online, please ensure that you have entered your correct number. For bookings made by telephone via our Customer Service Team, please advise of your Frequent Flyer details and these will be added to your reservation. We do not take any responsibility should an airline not register your trip. You should retain copies of your air ticket and boarding pass.
Special requests will be passed on to the Providers but cannot be guaranteed.