Land Tour
8 days
$AUD 356 per day
Departure: Syria
Arrival: Syria
Adventure
Private / Tailor made
Join us for our very special journey through Syria. After years of being ravaged by civil war, Syria is starting to return to a level of normality not seen in years.
Join us for our very special journey through Syria - described as a summary of the of the world history. After years of being ravaged by civil war, Syria is starting to return to a level of normality not seen in years. Embrace the privilege of being one of the first travellers to explore this ancient land. Bursting with ancient and modern history, Syria is a hidden gem waiting to be explored. Travel through a multitude of empires from the Hittites, Assyrians, Akkadians, Greeks, Romans, Umayyads, Ayyubids, Mameluks and Ottomans as you discover Damascus, Homs, Aleppo and the magnificent Krak des Chevalliers before venturing off beat to some of the countries more traditional and lesser known communities. Covering a huge amount of ground with our expert local guide explaining all as you go, you will gain an incredible insight into one of the most fascinating and beautiful countries on our planet.]]>
* Pricing is subject to change at anytime until full payment has been received.
* A minimum of 2 adults is required to guarantee this departure.
A non-refundable deposit of $1000 AUD per person is required to secure your place. Final payment is due no later than 60 days prior to departure. Travel insurance is mandatory for travelling with Crooked Compass. For full terms and conditions, please click here.]]>
Welcome to Damascus! Upon arrival at Damascus Airport, meet your Syrian driver who will transfer you to the heart of Damascus City.
Damascus City Tour
After a brief rest, embark on a tour of Old Damascus. Begin with a visit to the National Museum to gain insights into Syrian history. Continue your exploration of the Old City, including a stroll through the historic Al Hamediyah Souk, where you can browse diverse goods. Enjoy a break at Bakddash, the oldest ice cream market, known for its rich Arabian ice cream. Next, visit the Umayyad Mosque, a testament to the shared religious heritage of Christians and Muslims.
Historic and Cultural Sites
Proceed to Azem Palace to discover traditional Damascene house layouts. Explore the vibrant Al Bzourieh Souk, renowned for its spices and herbs. A short walk will bring you to the ancient Street Called Straight, mentioned in the Holy Bible, flanked by churches.
Lunch and Holy Sites
Enjoy a lunch break before continuing to Saint Ananias House, one of Christianity’s oldest sites. Conclude your day with a visit to Saint Paul’s Window (Bab Kisan) before returning to your hotel for an overnight stay.
Meals
None
Accommodation
Overnight Emar Hotel or similar
Services
Airport transfer
Travel time and distance (Approximate)
Damascus Airport to Damascus City Centre: 30 km | 30 minutes
]]>
Sednaya
An early start today, commencing with a visit to the town of Sednayah. This town has grown up around an important and old convent which dates back to 547 AD. Dedicated to the Blessed Virgin, the convent holds one of the four paintings of the Virgin attributed to St Luke the Evangelist. The sacred icon is preserved in a small, low-ceiling chapel, lit by candles. The walls are covered with offerings, old icons, gold and silver crosses or motifs.
Maalula
Maaloula (Aramaic for “entrance”), the language spoken by Christ, can still be heard here. The houses in the village are built on sharp rocks. Here, you can see the first altar from Christianity and hear the prayer “Our Father” in Aramaic. Also located here, is the monastery of St. Tekla – the first Christian saint. According to local legend, Tekla’s father was an
influential pagan and his soldiers hunted her down to punish her. When she reached the rock, chased by the soldiers, God cut the mountain in two and made a path for the martyr through which she managed to escape. Later, Saint Tekla returned to the location where the miracle happened and settled in a cave. Today, you will pass through the narrow path between the rocks, in the footsteps of the saint.
Al Marah City (“Rosa Damascena City”)
Continuing on to Al Marah City, or Rosa Damascena City, you will see locals in their fields collecting damascene roses to make rose water or rose syrup which is used in traditional drinks and many Syrian sweets. In 2019, practices and craftsmanship associated with the Damascene roses in the village were included in UNESCO’s intangible cultural heritage list.
Nebek
Continue to Nebek for a unique experience at Mar Moussa Monastery. The ancient Syrian monastery of St. Moses the Abyssinian (Deir Mar Musa el-Habashi) overlooks a harsh valley in the mountains east of the small town of Nebek. Here you will see a double monastic community (men and women together, which is quite rare). Here you will experience the monks daily life in addition to the presence of Muslim symbols inside the monastery as well as Muslim people alongside the Christians.
Meals
Breakfast, Dinner
Accommodation
Overnight Mar Moussa Monastery or similar
Services
Private vehicle with English-speaking guide
Travel time and distance (Approximate)
Sednaya to Maalula: 25 km | 40 minutes
Maalula to Al Marah City: 55 km | 1 hour
Al Marah City to Nebek: 35 km | 50 minutes
]]>
This morning it is an early start as you continue to Palmyra, an oasis in the Syrian desert, which contains the monumental ruins of a great city that was one of the most important cultural centres of the ancient world. From the 1st to the 2nd century, the art and architecture of Palmyra, standing at the crossroads of several civilizations, married Graeco-Roman techniques with local traditions and Persian influences. Enjoy a full day here to visit the ruined city.
Palmyra
Palmyra, known as Tadmor in Aramaic meaning “palm tree,” was a thriving centre of caravan trade and crafts from the 1st to the 3rd centuries AD. Often referred to as “the bride of the desert,” it was a key point on the caravan route across the Syrian desert. Located in an oasis 215 km northeast of Damascus and 120 km southwest of the Euphrates River, Palmyra’s ancient ruins include the theatre, the agora, the baths, the Tetrapylon, and the remains of the main gate of the temple of Baal-Shamin. Although the site was destroyed by the Romans in 273, its historical significance remains evident in its well-preserved structures. Drive to Mishtaya near Hama for overnight.
Meals
Breakfast
Accommodation
Overnight in Hotel Mishtaya or similar
Services
Private vehicle with English-speaking guide
Travel time and distance (Approximate)
Palmyra to Mishtaya (near Hama): 150 km | 2.5 hours
]]>
Krack des Chevaliers
Krack des Chevaliers is a fortress of the Hospitallers (Order of Malta), located in Syria’s Homs Governorate, near the Lebanese border. Perched on a 650-metre-high hill, it is situated not far from the road connecting Antioch to Beirut and the Mediterranean Sea. The name means “Fortress of the Knights,” derived from the Assyrian “karak” (fortress) and the French “chevalier” (knight). Considered one of the greatest fortresses in the world, its strategic location in the valley between Homs and Tripoli and its impressive medieval fortifications have kept it safe from siege or attack. The castle was listed as a UNESCO World Cultural and Natural Heritage site in 2006.
Safita
The region was first controlled by the Crusaders around 1110 and was mentioned in an Arab chronicle in 1112. The Knights Templar constructed a dungeon and later a tower by 1152. Known as Chastel Blanc, Burj Safita, or Safita Tower, the base of the structure dates back to the Phnician era. The current tower, which remains of the original castle, was restored in 1170 and 1202 following earthquake damage. The large bell on the western wall of the castle can be heard up to 5 kilometres (3.1 miles) away from Safita.
Marqab
Margat, also known as Marqab, is a castle near Baniyas, Syria. It was a Crusader fortress and one of the major strongholds of the Knights Hospitaller. Drive to Kassab in the Latakia Governorate for the night.
Meals
Breakfast
Accommodation
Overnight in Hotel Kassab or similar
ServicesPriv
ate vehicle with English-speaking guide
Travel time and distance (Approximate)Hotel Kassab to Mishtaya: 50 km | 1 hour
Crack des Chevaliers to Safita: 50 km | 1.5 hours
Safita to Marqab: 30 km | 1 hour
Marqab to Hotel Kassab: 60 km | 1.5 hours
]]>
Deir Mama
This morning you will depart for Deir Mama which has two main springs. The southern and northern regions and the central village spreads between them with one main road. Deir Mama’s history gs back to the Roman era; it was the only village in the Misyaf region that was not under feudal rule, unlike the neighbouring villages. Deir Mama’s residents, the Alawites and Christians, share a shrine that each group worships. Alawites refer to it as Sheikh Sobeh whilst the Christians call it Saint Mama. Deir Mama is famous for making the traditional Arak liquor and natural silk handicrafts. Spend time with the locals as they spin silk from the silkworms’ cocoons.
Hama
Your next stop is the beautiful town of Hama. Located on the Orontes River, the city is dotted with huge water wheels and associated aqueducts from the city’s ancient water supply system. The creak of the wheels with the sound of rushing water is simply relaxing. Continue to Aleppo for the night.
Meals
Breakfast
Accommodation
2 nights at Aleppo Palace or similar
Services
Private vehicle with English-speaking guide
Travel time and distance (Approximate)
Deir Mama to Hama: 70 km | 1 hour 30 minutes
Hama to Aleppo: 130 km | 2 hours
]]>
Aleppo was arguably one of the worst affected cities during the Syrian war. Here you’ll get the chance to see some of the terrible destruction, as well as the opportunity to witness the early stages of the massive rebuilding projects that Syrians are now undertaking.
Aleppo is among the oldest continuously inhabited settlements in the world. Archaeological findings show that it was inhabited as early as the 6th millennium BC. Ruled successively by the Hittites, Assyrians, Akkadians, Greeks, Romans, Umayyads, Ayyubids, Mameluks and Ottomans who left their stamp on the city. The Citadel, the 12th-century Great Mosque and various 16th and 17th-centuries madrasas, residences, khans and public baths, all form part of the city’s cohesive, unique urban fabric.
The biggest landmark of the city is the ancient castle, known by its European name Citadel, which rises on a hill in its historic centre. Not far from the Citadel is the famous Halebski Souk (the covered central market of the city), considered the largest in the world with a length of its galleries of approx 13 kilometres. This market was completely destroyed during the war. It is currently in the process of restoration and nearly 1 km of it is already functional. You will also explore the Old Town and the Armenian Quarter.
Meals
Breakfast
Accommodation
Aleppo Palace or similar
Services
Private vehicle with English-speaking guide
]]>
Aphamea
After breakfast, you will depart for Aphamea which was an ancient Greek and Roman city. It was the capital of Apamene under the Macedonians, before it became the capital and Metropolitan Archbishopric of the late Roman province Syria Secunda, again in the Crusader period. In 2006, the castle was included in the UNESCO World Cultural and Natural Heritage List.
Homs
Continue to Homs where you will visit the Khaled Ibn Al Walid mosque and the Um Al Zinnar church. For approximately 2,000 years, Homs has served as a key agricultural market, production site and trade centre for the villages of northern Syria. It has also provided security services to the hinterland of Syria, protecting it from invading forces. Excavations at Homs indicate that the earliest settlement at the site dates back to around 2300 BCE. Continue to Damascus.
Meals
Breakfast
Accommodation
Overnight in Damascus hotel or similar
Services
Private vehicle with English-speaking guide
Travel time and distance (Approximate)
Aleppo to Aphamea: 105 km | 1 hour 30 minutes
Aphamea to Homs: 65 km | 1 hour
Homs to Damascus: 160 km | 2 hours
]]>
This morning is yours at leisure until it is time to transfer to the airport for your onward departure.
Meals
Breakfast
Services
Airport transfer
]]>
These Booking & Advisory Services Terms and Conditions are designed to protect your rights under Australian Consumer law by ensuring that you are fully aware of all Travel Providers' terms and conditions, including payment schedules, before you commit to purchasing travel. These Booking & Advisory Services Terms and Conditions (below) are owned by our "Travel Affiliate" Darebin Travel. If there is any doubt as to your rights or obligations, our Travel Affiliate will answer your questions.
When you accept these terms and conditions, you agree that DeluxeLife Pty Ltd (ACN: 647 484 115) and its associates and suppliers (except our Travel Affiliate, as prescribed in the Booking & Advisory Services Terms and Conditions, below) shall not be liable for any loss and/or damage (including without limitation incidental or consequential damages and/or lost profits) resulting from your access to and/or inability to use the travel services provided by our Travel Affiliate Darebin Travel.
Summary
1. References to "us", "we" and/or "our" in these Booking & Advisory Services Terms and Conditions means Darebin Travel Pty Ltd (ABN: 70 005 763 208) trading as Darebin Travel.
2. We are a travel agent. We arrange travel services and sell a Travel Product on behalf of Third Party Travel Providers (Providers) including airlines, tour and cruise operators, car hirers and accommodation providers. We may charge a service fee for providing this service (outlined in the Schedule of Professional Service Fees).
3. Once we have booked a Travel Product on your behalf, your contract is then with the Provider of those services.
4. Your rights to amend or cancel your Travel Booking and the cost of doing so will be governed by the Provider's terms and conditions. The Provider’s terms and conditions may be non-refundable or may have amendment and cancellation fees. It is important that you understand this when entering into a contract with us. These fees are in addition to amendment and cancellation fees charged by us, outlined in the Schedule of Professional Service Fees.
Agency
5. We provide you with Booking & Advisory Services that allow you to acquire Travel Products from a Provider. We act as an agent for the Provider.
6. By acquiring Booking & Advisory Services from us, you agree that you have read and understood our terms and conditions and the terms and conditions of the Providers.
Fees and Commissions
7. We charge a fee for providing the Booking & Advisory Services to you. The fee is non-refundable, even if the Travel Product is not used.
8. All fees are outlined in the Schedule of Professional Service Fees.
9. We may receive a commission, fee, rebate, gift or financial incentives from Providers, in respect of your booking. Any commission, gift, fee, rebate and/or financial incentive received by us from Providers in relation to your booking is non-refundable in the event of cancellation.
Liability of Agency and Limitations of Liability
10. We are liable to you for providing Booking & Advisory Services in accordance with these terms and conditions.
11. Our travel Booking & Advisory Services come with guarantees under the Australian Consumer Law which cannot be excluded. These guarantees include that the services:
a. will be provided with due care and skill;
b. will be reasonably fit for the specified purpose;
c. can reasonably be expected to achieve the desired result; and
d. will be provided within a reasonable time.
12. If we do not meet any of the expectations set out in paragraph 11, you have rights under the Australian Consumer Law.
13. Subject to the Australian Consumer Law, we are not liable for any technical errors, corruption of any data, unauthorised access to your personal data, inaccuracies in information supplied by you or third parties, or failure to complete bookings when that failure is due to circumstances beyond our control.
14. Subject to the application of consumer guarantees which may be implied into the supply of Booking & Advisory Services to you, we are not otherwise liable to you or anyone else for any loss or damage which is suffered directly or indirectly in connection with the:
a. the delivery or non-delivery of the Travel Product; or
b. any act or omission of Providers or other third parties.
15. Apart from the rights you have under the Trade Practices Act that cannot be lawfully excluded, we shall not be liable for any inconvenience, delay, loss, death, injury or damage to you or your belongings or otherwise caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party suppliers, force majeure or any other event which is beyond our control.
16. Nothing in these terms and conditions is intended to exclude or restrict the application of consumer guarantees under consumer protection law.
Liability of the Provider
17. Once you have acquired Booking & Advisory Services from us, the Provider will provide you with the Travel Product on the terms and conditions agreed between you and the Provider. You should obtain and read the Provider's terms and conditions before acquiring Booking & Advisory Services from us.
18. The Provider is liable to you for a breach of obligations in providing you with the Travel Product.
19. As an agent of the Provider, we have no control over or liability for, the services provided by Providers. We cannot guarantee the performance of the Provider and we have no liability in respect of the supply of any Travel Products including any liability in contract, tort or otherwise, for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by any provider of travel services or products by Providers. All bookings with us are subject to the terms and conditions and limitations of liability imposed by the Provider.
Booking Terms
20. The Travel Products offered are subject to availability and can be withdrawn without notice by the Provider. Travel Products may also change at any time in accordance with any Provider's terms and conditions.
21. When making a booking, you must provide details of each traveller correctly. We have no responsibility for any loss or damage arising from the incorrect entry of a traveller's details.
22. Travel Products obtained through the Booking & Advisory Services are not guaranteed until payment has been made in full and documents have been processed.
23. It is your responsibility to contact the Provider prior to departure to ensure there is no change to the scheduled departure time.
24. Most airlines offer only electronic confirmation of your reservation, or 'e-ticketing'. We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number after making a booking. It is your responsibility to advise us if you have not received your e-ticket confirmation.
25. When making a booking you must advise your consultant of any medical, dietary or mobility conditions you may have.
26. When making a booking you must advise us if you are pregnant.
Payment Terms
27. All pricing is reflected in Australian Dollars unless otherwise specified.
28. All pricing is inclusive of goods and services tax (GST), or other such value added taxes where applicable.
29. Payments processed in foreign currency (currency other than the original card holders country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.
30. We sell Travel Products in two different ways:
a. as merchant, where we take payment directly from you at the time of booking confirmation; or
b. as retail, where your Travel Product will either be paid to the Provider directly at the time of booking or payable to the Provider on the date of travel.
31. Travel Products purchased in accordance with the 'retail' method, will not be bound by these terms and conditions and you are responsible for pursuing any claims of cancellation, re-scheduling, refunds or chargebacks directly with the merchant.
32. As the merchant we are governed by the terms and conditions of the Provider of the merchant facility.
33. A credit card or debit card fee may also be charged by certain Providers and low cost carriers. You will be notified of such charges prior to your purchase.
34. All charges, including the credit card fees, may be in another currency (e.g. EUR), which we will provide an estimate for in Australian dollars.
Refunds and Credits
35. If you cancel your Travel Product, your right to a refund or credit is subject to the terms and conditions of the Provider.
36. If the Provider is required to provide you with a refund or credit for the Travel Product, we will liaise with the Provider to arrange that refund. Where you are entitled to a refund, we are unable to provide you with this refund until we receive it from the Provider. Please note that most Providers take 60 – 90 days to process any refund.
37. Any refund or credit will be subject to these terms and conditions and will not include the Booking & Service Advisory fee, credit card fees or any commissions received. You may also be charged a cancellation fee by the Provider.
38. Where refunds for unused services are allowed, a service fee may be charged by the Provider against the value of the refund.
No Show
39. If you have a booking for a Travel Product (including flights and accommodation) but you do not show up to check-in or otherwise do not avail yourself of such Travel Product, you will not be entitled to any refund from us.
Cancellation and Amendments
40. If you amend or cancel your Travel Product, we reserve the right to charge the cancellation and amendment fees as per the Schedule of Professional Service Fees.
41. The Provider may charge cancellation and amendment fees in accordance with the terms and conditions agreed between you and the Provider. These will be in addition to the fees charged by us. We are not liable for any cancellation fees or refusals to refund made by the Provider.
42. Many Providers treat name changes and route and/or itinerary alterations as a full cancellation and these can incur full cancellation charges.
43. We will not charge a cancellation or amendment fee if you cancel or amend your booking due to a breach by us of our obligations to you or due to our fault.
Cancellations and Amendments for Online Low Cost Carrier Bookings Only
44. If your flight booking is with a low cost carrier, you can only cancel or change your booking by contacting the Provider directly.
Cancellations and amendments for hotel bookings only
Cancellations and Amendments for Hotel Bookings Only
45. Please review the cancellation policy for your hotel booking for any penalties that may apply.
Force Majeure
46. We will not be liable for any failure or delay in performing our obligations in booking the Travel Product that is due to events beyond our control.
47. If a force majeure event occurs that affects your booking, your entitlement to a refund, a credit or re-scheduled travel booking will depend on the Provider's terms and conditions.
48. If your booking is impacted by a force majeure event and you are entitled to a refund or credit from the Provider, we will facilitate this refund or credit.
49. The Booking & Service Advisory fee, credit card fees or any commissions received are non-refundable in the circumstance that a force majeure event occurs.
Low Cost Flights
50. If you book a low cost flight with us, we will make the booking on your behalf and your contract for your low cost flight will also be subject to the airline's booking terms and conditions.
51. It is your responsibility to ensure that all details of the booking are correct before proceeding. For any changes or cancellations, please contact the airline directly, quoting your reference.
Additional Airline Charges
52. Some Providers may also charge additional fees. Please check with the Provider for their full terms and conditions.
Hotel/Accommodation Bookings
53. Some Providers will require an additional charge to be paid locally (e.g. a resort fee) at the time of check in or check out. This amount is in addition to the amount shown during the booking process under the 'total booking cost' amount.
54. There may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking (e.g. local taxes, sales tax etc.). Any local taxes will be payable by you directly to the Provider at the time of check in/check out.
Changes in Price and Itineraries
55. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent.
56. If a Provider changes any part of your booking for reasons beyond its control, we will use our reasonable endeavours to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Any refund would be subject to the Travel Provider terms and conditions.
57. These terms and conditions are subject to variation at any time. Any variation will be displayed here, and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.
Your Obligations and Warranties
58. You warrant to us that:
a. you are at least 18 years old and have the power, capacity and authority to enter into a binding contract with us and with the Providers of the Travel Products that you acquire;
b. you have read and understood these terms and conditions and if booking on behalf of third parties, you have conveyed these terms and conditions to them;
c. the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process;
d. you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire adequate insurance cover; and
e. you will use the Booking & Advisory Services in accordance with these terms and conditions and you will not use the Booking & Advisory Services in any way to breach any laws or defame anyone.
Jurisdiction and Law
59. All matters arising out of or in connection with the Booking & Advisory Services and these terms and conditions are governed by the laws of Victoria, Australia. By acquiring the Booking & Advisory Services, you consent and submit to the exclusive jurisdiction of the laws of Victoria, Australia.
Definitions
" We" and "us" means Darebin Travel.
" You" or "your" means any user of our Website or any person who acquires the Booking & Advisory Services, including any person who acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person).
" Booking & Advisory Services" means services provided by us to you in assisting you to acquire a Travel Product from a Provider and includes advisory and consulting services.
"Force Majeure” means, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, adverse weather conditions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion and generalised lack of availability of raw materials or energy.
“ Travel Provider” or "Provider" or "Providers" means the company or person who provides you with the Travel Product on terms and conditions agreed with you.
" Travel Product" means the service or product provided by a Provider, for example, an airline or a hotel.
" Website" means our website https://deluxelife.com.au/
Schedule of Professional Service Fees
Planning Fee |
$125 per itinerary. Creating unique travel itineraries is our specialty. For detailed quotations providing tailored recommendations for custom designed tours, a non-refundable planning fee applies. Should you proceed with booking, this fee is credited towards your trip.
|
Service Fees |
$40 Domestic/Trans-Tasman airfare per person or as discounted
|
$150.00 International airfare per person or as discounted
|
|
$50.00 Domestic/Trans-Tasman business class airfare per person or as discounted
|
|
$200.00 International business class airfare per person or as discounted |
|
NIL Domestic/Trans-Tasman package, tour, or cruise per booking
|
|
NIL International package, tour, or cruise per booking |
|
$ Other Services dependent on service explained to you |
|
$200 to $500 Itinerary planning per booking (credited towards reservation once booked) |
|
Deposit & Balance |
For all bookings, the initial deposit is 20% and the balance of payment is due 60 days before departure. If Travel Provider terms and conditions vary, we may request an additional deposit from you, after the initial deposit is paid, plus the balance payment date may also vary. After you have paid your initial deposit, you will have five days cooling off period to accept these Booking & Advisory Terms and Conditions, during which time your deposit is refundable. After 5 days has passed, or you have accepted the Terms and Conditions, the deposit will automatically become non-refundable. Note, some Travel Products must be paid in full at time of booking. Service Fees must also be paid at time of booking and are non-refundable. After you pay the balance of payment this will become fully non-refundable 60 days before travel, or earlier, if specified by the supplier. |
Amendment Fees |
Changes to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
|
Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
|
|
Cancellation Fees |
Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $75 per passenger per booking in addition to Provider and credit card fees.
|
Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $150 per passenger per booking in addition to Provider and credit card fees.
|
|
Credit Card Fees |
Visa - an additional 2.0% applies
|
Mastercard - an additional 2.0% applies
|
|
American Express - an additional 2.0% applies
|
(All fees exclude GST, where applicable).
Privacy Notice
Darebin Travel collects your personal information to enable us to respond to your queries and provide you with the Booking & Advisory Services, including assisting in arrangements with Providers (such as hotels and flights).
We will also use your personal information to personalise the service we provide you, including your experience on our, and other, websites, and to provide you with information about our, and our partners’, business, products and services. Your personal information may be shared between entities within Darebin Travel and with DeluxeLife Pty Ltd (ACN: 647 484 115), disclosed to suppliers, Providers, our cloud infrastructure, our contractors and to others where authorised or required by law. Some of these entities may be located overseas.
ANNEXURE – TRAVEL TIPS FOR TRAVEL PRODUCTS
These tips set out below are NOT legally binding terms and conditions.
Passports, Visas and Health Requirements
It is your responsibility to ensure that you have the required documents, including visas and passports, before travelling to a destination. For more information please log on to www.dfat.gov.au and www.smarttraveller.gov.au. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australians and non-Australian passport holders. For more information, log on to www.visalink.com.au. You need to ensure that you have at least 6 months validity on your passport from the date of your departure return.
For International travellers booked on flights to the USA, including Hawaii, it is now mandatory, under the Visa Waiver Program to receive an electronic authorisation known as ESTA (Electronic System for Travel Authorisation) no less than 72 hours before travel to the USA. This can be obtained from the following website: https://esta.cbp.dhs.gov/esta/ .
For international travellers booked on flights to Canada, you either need a visitor visa or an Electronic Travel Authorization (eTA) to fly to, or transit through, a Canadian airport. An eTA can be obtained from the following website: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. You need to contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended before your travel departure date.
Travel Advice
We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website at www.dfat.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit.
Ticketing
For international and domestic departure, e-tickets will be issued upon payment and completion of the booking process. All other travel documentation, such as hotel booking confirmations, will be emailed to the email address you provided as an e-document. Should the Provider issue paper vouchers, these will be posted to the address you provided.
Baggage Allowance
Baggage allowance varies from airline to airline and in many cases the airfare you have paid may not include the cost to cover checked baggage. Please check with your Travel Advisor and/or the airline providing your flights for the allowances.
Frequent Flyers & Special Requests
For more information on whether your airfare is eligible for Frequent Flyer rewards, please contact the airline directly. When booking online, please ensure that you have entered your correct number. For bookings made by telephone via our Customer Service Team, please advise of your Frequent Flyer details and these will be added to your reservation. We do not take any responsibility should an airline not register your trip. You should retain copies of your air ticket and boarding pass.
Special requests will be passed on to the Providers but cannot be guaranteed.