Tour/Cruise
29 days
$AUD 762 per day
Departure: Vancouver, Canada
Arrival: Quebec City, Canada
River/Small ship/Barge
Discover spectacular Canada, Alaska & beyond
Welcome to Canada! You will be met at Vancouver International Airport and transferred to your hotel. This evening, meet your Tour Director and fellow travellers for a welcome dinner.
Two Night Stay: OPUS Hotel or similar
Enjoy a sightseeing tour of Vancouver including Stanley Park with its intricately carved totem poles, the waterfront area, historic Gastown with its lively shops and restaurants and Granville Island which is famous for its fresh food markets. Visit the Capilano Suspension Bridge Park where you can make your way across this spectacular suspension bridge, 70 metres above the Capilano River. Take in the surrounding forest and join the award winning Treetops Adventure along a series of elevated walkways.
Set off on a two day rail experience on “The Most Spectacular Train Journey in the World”. Settle back in your GoldLeaf carriage as you enter the Fraser Valley then follow the Thompson River towards Kamloops.
Overnight Stay: Kamloops Hotel (as assigned by Rocky Mountaineer)
Continue your journey into the soaring, rugged snow-capped mountains. Marvel at the beauty of the glaciers, lakes and forest sitting at the foot of these grand mountains. Arrive into beautiful Lake Louise and the famous ‘Diamond in the Wilderness’, where we will stay in one of the Rockies most stunning and historic properties.
Two Night Stay: Fairmont Château Lake Louise
Lake Louise enjoys picture perfect surroundings. Spend the day exploring the lake and soaking up the spectacular scenery. Take a walk around the edge of the lake or simply sit back, relax and take it all in.
Set off to Banff, a picturesque town located within Banff National Park and the quintessential Rocky Mountains town. Upon arrival enjoy a sightseeing tour including Bow River and Bow Falls. Spend the next two nights at the "Castle in the Rockies", one of the most iconic and impressive hotels in Canada.
Two Night Stay: Fairmont Banff Springs Hotel or similar
EmeraldPLUS: This morning, you will have breakfast with one of the best views Canada has to offer. Take the Banff Gondola to the top of Sulphur Mountain where you will witness inspiring views and enjoy a sumptuous buffet. Later, enjoy a sightseeing tour including Bow River and Bow Falls.
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Take a breathtaking helicopter flight or relax on a float trip along the river (extra expense)
This morning, we travel north along the Icefields Parkway, acclaimed as one of the most spectacular journeys in the world. Enjoy breathtaking mountain scenery as you pass rugged peaks and glaciers fringed by thick forest and shimmering lakes.
We make a stop at the Columbia Icefield, North America’s largest sub-polar ice pack, where you’ll climb aboard the ‘Ice Explorer’ for a once-in-a-lifetime journey onto the mighty 300 metre thick Athabasca Glacier. The day’s end finds us in Jasper National Park, an alpine wonderland of pristine wilderness and abundant wildlife.
Two Night Stay: The Crimson Jasper or similar
Today, you have the opportunity to explore Jasper and its surrounds. EmeraldPLUS: Be taken through the park to the beautifully carved Maligne Canyon, the deepest canyon in the Rockies. Explore this remarkable area, then enjoy an authentic Canadian Rockies dinner.
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Discover Jasper wilderness and wildlife tour, float trip along the Athabasca River or an exhilarating motorcycle sidecar tour (extra expense)
This morning, take a journey to the top of CN Tower, the tallest free-standing tower in the Americas for some spectacular views over Toronto. Travel up University Avenue to take in the sights of Ontario’s Parliament Buildings, Queens Park and museum row. Travel east following Lake Ontario to the colonial city of Kingston, the gateway to the beautiful Thousand Islands region of the St. Lawrence River. Board your vessel for a cruise of one of the most picturesque areas in Eastern Canada. Travel through the islands and canals and view spectacular old buildings, attractive neighbourhoods and abundant birdlife. Continue through rolling farmlands, following the rivers and lakes to Canada’s national capital.
Two Night Stay: Delta Ottawa Hotel City Centre or similar
This morning, our local guide joins us for a tour of Ottawa, famous for its stately boulevards, imposing buildings and tulip filled gardens during spring. See the green-peaked roofs of the Parliament Buildings, City Hall and the National Gallery. We view the residences of the Prime Minister and the Governor General, the Royal Canadian Mint and the Rideau Canal. Take a break at ByWard Market, where you have free time to explore. EmeraldPLUS: Visit Madahòkì Farms, an authentic cultural experience. After a traditional arrival and welcome spend some time with their cultural Ambassadors who will share their indigenous culture including a special dinner and dance presentation.
Bienvenue! Welcome to the French-Canadian province of Québec. Head for the quintessentially French city of Montréal, located on an island of the St. Lawrence River. On arrival, enjoy a sightseeing tour of the city, viewing the Olympic Complex, St. Joseph’s Oratory, Notre Dame Cathedral and views of the city skyline from the parklands of Mt. Royal. Montréal abounds with sightseeing options, such as taking a stroll, bicycle or a horse-drawn carriage through the narrow cobblestone streets of the famous Parisian-style historic district, which is filled with cultural landmarks, museums, boutiques, cafés and restaurants.
Overnight Stay: Novotel Montréal or similar
Departing Montréal make your way to a traditional Québécois Sugar Shack. EmeraldPLUS: Enjoy French Canadian country charm and hospitality and learn how to make maple candy, then partake in a delicious lunch that showcases the local country cuisine.
Visit Deschambault a quaint village along the St. Lawrence River before a scenic drive along the “Chemin du Roy” (King’s Road), the oldest roadway in Canada. This historic “New France Route,” takes you to Québec City, the UNESCO World Heritage Site spectacularly perched atop Cap Diamant. French is the primary language in this unique city, founded in 1608 as a trading post. Arrive into Québec City in the afternoon and meet our local guide for a tour of The Plains of Abraham, the Citadel and Parliament buildings. You will then embark on a walking tour within the walls of the Vieux Carré (Old City) and visit Lower Town. This is truly a remarkable city, every building in Old Québec tells a story and every square exudes the spirit of New France with a history dating back many hundreds of years.
Two Night Stay: Hotel Château Laurier or similar
Depart Jasper and head past the awesome 3,954 metre high Mt. Robson. Continue through the Cariboo Mountains region and into the lush Okanagan Valley to Kelowna. Visit one of Kelowna’s award-winning wineries.
Overnight Stay: Delta Hotels by Marriott Grand Okanagan Resort or similar
Travel along the Sea to Sky Highway following the rugged coastline, stopping at the awesome Shannon Falls. Board the BC ferry and cruise through the Georgia Strait to Vancouver Island before arriving into Victoria, British Columbia’s capital.
Two Night Stay: Marriott Victoria Inner Harbour or similar
Today is at leisure for you to explore the resort village of Whistler.
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Special opportunity to take a Photo Safari tour or a dinner tasting tour (extra expense)
Travel through scenic landscapes as the road meanders alongside the Nicola River and through sandstone chasms. Follow the Thompson and Fraser River past the town of Lillot to the charming alpine resort of Whistler.
Two Night Stay: Hilton Whistler Resort & Spa or similar
Today, you will see one of the most spectacular natural sights of North America as you visit the incredible Niagara Falls. Travel through the countryside before arriving at Niagara for a thrilling cruise to the foot of Horsesh Falls. Get up close to one of the most amazing waterfalls in the world as you feel the mist washing over you. After some free time or an optional helicopter ride over the falls, visit the historic and beautifully preserved village of Niagara-on-the-Lake before returning to Toronto early this evening. Tonight, enjoy a welcome dinner.
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Experience a spectacular helicopter flight over the falls (extra expense)
This morning, visit the world-famous Butchart Gardens, a 22 hectare showplace of magnificent, colourful gardens. Learn about the history and flora while exploring the gardens. Afterwards, enjoy an orientation tour of Victoria’s Inner Harbour, Bastion Square, Beacon Hill and residential areas.
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Take a horse and carriage ride, or go whale watching (extra expense)
Disembark early this morning and transfer to Vancouver Airport for your flight to Toronto (flight not included in land only bookings. Book flight after 12:30pm).
Two Night Stay: Sheraton Centre Toronto or similar
Transfer to Vancouver where you will farewell your Tour Director as you board your luxurious cruise ship and check into your comfortable ocean view stateroom (upgrade to verandah stateroom additional expense) on the Holland America Cruise Ship ms Koningsdam# and settle in for an unforgettable 7 night voyage through the famed Alaskan waterways.
Welcome to the salmon capital of the world. Rich native history makes the town an essential stop for anyone interested in native art.
Enter the iceberg-strewn waters of Glacier Bay National Park, where thirteen spectacular glaciers flow from surrounding mountains into the waters of the bay. A National Park Service Ranger will help you spot wildlife, while pointing out sights and explaining glacial activity. Perhaps you will be lucky enough to see a pinnacle of ice ‘calve’ or break away from the face of the glacier, and with a thunderous boom land in the bay.
Cruise into Skagway, the gateway to the Klondike. Enjoy free time to go ashore and stroll along the weathered boardwalks admiring the shop front facades, reminiscent of the gold rush era.
Spend the day cruising the Inside Passage with its jaw dropping scenery. In the afternoon sail into Juneau, arguably one of America’s most beautiful state capitals, with the looming summits of Mt. Juneau and Mt. Roberts providing a gorgeous backdrop.
Relax as you cruise one of the world’s most spectacular waterways.
Québec City is one of the world’s most historical and fascinating cities. Spend the day exploring the quaint streets, ancient buildings and getting to know the local food and people.
A day of relaxation as you cruise south.
Transfer to the airport for your homeward flight.
The itinerary is a guide only and may be amended for operational reasons. As such Emerald Tours cannot guarantee the tour will operate unaltered from the itinerary stated above. Please refer to our terms and conditions for further information.
These Booking & Advisory Services Terms and Conditions are designed to protect your rights under Australian Consumer law by ensuring that you are fully aware of all Travel Providers' terms and conditions, including payment schedules, before you commit to purchasing travel. These Booking & Advisory Services Terms and Conditions (below) are owned by our "Travel Affiliate" Darebin Travel. If there is any doubt as to your rights or obligations, our Travel Affiliate will answer your questions.
When you accept these terms and conditions, you agree that DeluxeLife Pty Ltd (ACN: 647 484 115) and its associates and suppliers (except our Travel Affiliate, as prescribed in the Booking & Advisory Services Terms and Conditions, below) shall not be liable for any loss and/or damage (including without limitation incidental or consequential damages and/or lost profits) resulting from your access to and/or inability to use the travel services provided by our Travel Affiliate Darebin Travel.
Summary
1. References to "us", "we" and/or "our" in these Booking & Advisory Services Terms and Conditions means Darebin Travel Pty Ltd (ABN: 70 005 763 208) trading as Darebin Travel.
2. We are a travel agent. We arrange travel services and sell a Travel Product on behalf of Third Party Travel Providers (Providers) including airlines, tour and cruise operators, car hirers and accommodation providers. We may charge a service fee for providing this service (outlined in the Schedule of Professional Service Fees).
3. Once we have booked a Travel Product on your behalf, your contract is then with the Provider of those services.
4. Your rights to amend or cancel your Travel Booking and the cost of doing so will be governed by the Provider's terms and conditions. The Provider’s terms and conditions may be non-refundable or may have amendment and cancellation fees. It is important that you understand this when entering into a contract with us. These fees are in addition to amendment and cancellation fees charged by us, outlined in the Schedule of Professional Service Fees.
Agency
5. We provide you with Booking & Advisory Services that allow you to acquire Travel Products from a Provider. We act as an agent for the Provider.
6. By acquiring Booking & Advisory Services from us, you agree that you have read and understood our terms and conditions and the terms and conditions of the Providers.
Fees and Commissions
7. We charge a fee for providing the Booking & Advisory Services to you. The fee is non-refundable, even if the Travel Product is not used.
8. All fees are outlined in the Schedule of Professional Service Fees.
9. We may receive a commission, fee, rebate, gift or financial incentives from Providers, in respect of your booking. Any commission, gift, fee, rebate and/or financial incentive received by us from Providers in relation to your booking is non-refundable in the event of cancellation.
Liability of Agency and Limitations of Liability
10. We are liable to you for providing Booking & Advisory Services in accordance with these terms and conditions.
11. Our travel Booking & Advisory Services come with guarantees under the Australian Consumer Law which cannot be excluded. These guarantees include that the services:
a. will be provided with due care and skill;
b. will be reasonably fit for the specified purpose;
c. can reasonably be expected to achieve the desired result; and
d. will be provided within a reasonable time.
12. If we do not meet any of the expectations set out in paragraph 11, you have rights under the Australian Consumer Law.
13. Subject to the Australian Consumer Law, we are not liable for any technical errors, corruption of any data, unauthorised access to your personal data, inaccuracies in information supplied by you or third parties, or failure to complete bookings when that failure is due to circumstances beyond our control.
14. Subject to the application of consumer guarantees which may be implied into the supply of Booking & Advisory Services to you, we are not otherwise liable to you or anyone else for any loss or damage which is suffered directly or indirectly in connection with the:
a. the delivery or non-delivery of the Travel Product; or
b. any act or omission of Providers or other third parties.
15. Apart from the rights you have under the Trade Practices Act that cannot be lawfully excluded, we shall not be liable for any inconvenience, delay, loss, death, injury or damage to you or your belongings or otherwise caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party suppliers, force majeure or any other event which is beyond our control.
16. Nothing in these terms and conditions is intended to exclude or restrict the application of consumer guarantees under consumer protection law.
Liability of the Provider
17. Once you have acquired Booking & Advisory Services from us, the Provider will provide you with the Travel Product on the terms and conditions agreed between you and the Provider. You should obtain and read the Provider's terms and conditions before acquiring Booking & Advisory Services from us.
18. The Provider is liable to you for a breach of obligations in providing you with the Travel Product.
19. As an agent of the Provider, we have no control over or liability for, the services provided by Providers. We cannot guarantee the performance of the Provider and we have no liability in respect of the supply of any Travel Products including any liability in contract, tort or otherwise, for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by any provider of travel services or products by Providers. All bookings with us are subject to the terms and conditions and limitations of liability imposed by the Provider.
Booking Terms
20. The Travel Products offered are subject to availability and can be withdrawn without notice by the Provider. Travel Products may also change at any time in accordance with any Provider's terms and conditions.
21. When making a booking, you must provide details of each traveller correctly. We have no responsibility for any loss or damage arising from the incorrect entry of a traveller's details.
22. Travel Products obtained through the Booking & Advisory Services are not guaranteed until payment has been made in full and documents have been processed.
23. It is your responsibility to contact the Provider prior to departure to ensure there is no change to the scheduled departure time.
24. Most airlines offer only electronic confirmation of your reservation, or 'e-ticketing'. We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number after making a booking. It is your responsibility to advise us if you have not received your e-ticket confirmation.
25. When making a booking you must advise your consultant of any medical, dietary or mobility conditions you may have.
26. When making a booking you must advise us if you are pregnant.
Payment Terms
27. All pricing is reflected in Australian Dollars unless otherwise specified.
28. All pricing is inclusive of goods and services tax (GST), or other such value added taxes where applicable.
29. Payments processed in foreign currency (currency other than the original card holders country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.
30. We sell Travel Products in two different ways:
a. as merchant, where we take payment directly from you at the time of booking confirmation; or
b. as retail, where your Travel Product will either be paid to the Provider directly at the time of booking or payable to the Provider on the date of travel.
31. Travel Products purchased in accordance with the 'retail' method, will not be bound by these terms and conditions and you are responsible for pursuing any claims of cancellation, re-scheduling, refunds or chargebacks directly with the merchant.
32. As the merchant we are governed by the terms and conditions of the Provider of the merchant facility.
33. A credit card or debit card fee may also be charged by certain Providers and low cost carriers. You will be notified of such charges prior to your purchase.
34. All charges, including the credit card fees, may be in another currency (e.g. EUR), which we will provide an estimate for in Australian dollars.
Refunds and Credits
35. If you cancel your Travel Product, your right to a refund or credit is subject to the terms and conditions of the Provider.
36. If the Provider is required to provide you with a refund or credit for the Travel Product, we will liaise with the Provider to arrange that refund. Where you are entitled to a refund, we are unable to provide you with this refund until we receive it from the Provider. Please note that most Providers take 60 – 90 days to process any refund.
37. Any refund or credit will be subject to these terms and conditions and will not include the Booking & Service Advisory fee, credit card fees or any commissions received. You may also be charged a cancellation fee by the Provider.
38. Where refunds for unused services are allowed, a service fee may be charged by the Provider against the value of the refund.
No Show
39. If you have a booking for a Travel Product (including flights and accommodation) but you do not show up to check-in or otherwise do not avail yourself of such Travel Product, you will not be entitled to any refund from us.
Cancellation and Amendments
40. If you amend or cancel your Travel Product, we reserve the right to charge the cancellation and amendment fees as per the Schedule of Professional Service Fees.
41. The Provider may charge cancellation and amendment fees in accordance with the terms and conditions agreed between you and the Provider. These will be in addition to the fees charged by us. We are not liable for any cancellation fees or refusals to refund made by the Provider.
42. Many Providers treat name changes and route and/or itinerary alterations as a full cancellation and these can incur full cancellation charges.
43. We will not charge a cancellation or amendment fee if you cancel or amend your booking due to a breach by us of our obligations to you or due to our fault.
Cancellations and Amendments for Online Low Cost Carrier Bookings Only
44. If your flight booking is with a low cost carrier, you can only cancel or change your booking by contacting the Provider directly.
Cancellations and amendments for hotel bookings only
Cancellations and Amendments for Hotel Bookings Only
45. Please review the cancellation policy for your hotel booking for any penalties that may apply.
Force Majeure
46. We will not be liable for any failure or delay in performing our obligations in booking the Travel Product that is due to events beyond our control.
47. If a force majeure event occurs that affects your booking, your entitlement to a refund, a credit or re-scheduled travel booking will depend on the Provider's terms and conditions.
48. If your booking is impacted by a force majeure event and you are entitled to a refund or credit from the Provider, we will facilitate this refund or credit.
49. The Booking & Service Advisory fee, credit card fees or any commissions received are non-refundable in the circumstance that a force majeure event occurs.
Low Cost Flights
50. If you book a low cost flight with us, we will make the booking on your behalf and your contract for your low cost flight will also be subject to the airline's booking terms and conditions.
51. It is your responsibility to ensure that all details of the booking are correct before proceeding. For any changes or cancellations, please contact the airline directly, quoting your reference.
Additional Airline Charges
52. Some Providers may also charge additional fees. Please check with the Provider for their full terms and conditions.
Hotel/Accommodation Bookings
53. Some Providers will require an additional charge to be paid locally (e.g. a resort fee) at the time of check in or check out. This amount is in addition to the amount shown during the booking process under the 'total booking cost' amount.
54. There may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking (e.g. local taxes, sales tax etc.). Any local taxes will be payable by you directly to the Provider at the time of check in/check out.
Changes in Price and Itineraries
55. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent.
56. If a Provider changes any part of your booking for reasons beyond its control, we will use our reasonable endeavours to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Any refund would be subject to the Travel Provider terms and conditions.
57. These terms and conditions are subject to variation at any time. Any variation will be displayed here, and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.
Your Obligations and Warranties
58. You warrant to us that:
a. you are at least 18 years old and have the power, capacity and authority to enter into a binding contract with us and with the Providers of the Travel Products that you acquire;
b. you have read and understood these terms and conditions and if booking on behalf of third parties, you have conveyed these terms and conditions to them;
c. the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process;
d. you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire adequate insurance cover; and
e. you will use the Booking & Advisory Services in accordance with these terms and conditions and you will not use the Booking & Advisory Services in any way to breach any laws or defame anyone.
Jurisdiction and Law
59. All matters arising out of or in connection with the Booking & Advisory Services and these terms and conditions are governed by the laws of Victoria, Australia. By acquiring the Booking & Advisory Services, you consent and submit to the exclusive jurisdiction of the laws of Victoria, Australia.
Definitions
" We" and "us" means Darebin Travel.
" You" or "your" means any user of our Website or any person who acquires the Booking & Advisory Services, including any person who acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person).
" Booking & Advisory Services" means services provided by us to you in assisting you to acquire a Travel Product from a Provider and includes advisory and consulting services.
"Force Majeure” means, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, adverse weather conditions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion and generalised lack of availability of raw materials or energy.
“ Travel Provider” or "Provider" or "Providers" means the company or person who provides you with the Travel Product on terms and conditions agreed with you.
" Travel Product" means the service or product provided by a Provider, for example, an airline or a hotel.
" Website" means our website https://deluxelife.com.au/
Schedule of Professional Service Fees
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Planning Fee |
$125 per itinerary. Creating unique travel itineraries is our specialty. For detailed quotations providing tailored recommendations for custom designed tours, a non-refundable planning fee applies. Should you proceed with booking, this fee is credited towards your trip.
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Service Fees |
$40 Domestic/Trans-Tasman airfare per person or as discounted
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$150.00 International airfare per person or as discounted
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$50.00 Domestic/Trans-Tasman business class airfare per person or as discounted
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$200.00 International business class airfare per person or as discounted |
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NIL Domestic/Trans-Tasman package, tour, or cruise per booking
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NIL International package, tour, or cruise per booking |
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$ Other Services dependent on service explained to you |
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$200 to $500 Itinerary planning per booking (credited towards reservation once booked) |
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Deposit & Balance |
For all bookings, the initial deposit is 20% and the balance of payment is due 60 days before departure. If Travel Provider terms and conditions vary, we may request an additional deposit from you, after the initial deposit is paid, plus the balance payment date may also vary. After you have paid your initial deposit, you will have five days cooling off period to accept these Booking & Advisory Terms and Conditions, during which time your deposit is refundable. After 5 days has passed, or you have accepted the Terms and Conditions, the deposit will automatically become non-refundable. Note, some Travel Products must be paid in full at time of booking. Service Fees must also be paid at time of booking and are non-refundable. After you pay the balance of payment this will become fully non-refundable 60 days before travel, or earlier, if specified by the supplier. |
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Amendment Fees |
Changes to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
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Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
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Cancellation Fees |
Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $75 per passenger per booking in addition to Provider and credit card fees.
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Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $150 per passenger per booking in addition to Provider and credit card fees.
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Credit Card Fees |
Visa - an additional 2.0% applies
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Mastercard - an additional 2.0% applies
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American Express - an additional 2.0% applies
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(All fees exclude GST, where applicable).
Privacy Notice
Darebin Travel collects your personal information to enable us to respond to your queries and provide you with the Booking & Advisory Services, including assisting in arrangements with Providers (such as hotels and flights).
We will also use your personal information to personalise the service we provide you, including your experience on our, and other, websites, and to provide you with information about our, and our partners’, business, products and services. Your personal information may be shared between entities within Darebin Travel and with DeluxeLife Pty Ltd (ACN: 647 484 115), disclosed to suppliers, Providers, our cloud infrastructure, our contractors and to others where authorised or required by law. Some of these entities may be located overseas.
ANNEXURE – TRAVEL TIPS FOR TRAVEL PRODUCTS
These tips set out below are NOT legally binding terms and conditions.
Passports, Visas and Health Requirements
It is your responsibility to ensure that you have the required documents, including visas and passports, before travelling to a destination. For more information please log on to www.dfat.gov.au and www.smarttraveller.gov.au. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australians and non-Australian passport holders. For more information, log on to www.visalink.com.au. You need to ensure that you have at least 6 months validity on your passport from the date of your departure return.
For International travellers booked on flights to the USA, including Hawaii, it is now mandatory, under the Visa Waiver Program to receive an electronic authorisation known as ESTA (Electronic System for Travel Authorisation) no less than 72 hours before travel to the USA. This can be obtained from the following website: https://esta.cbp.dhs.gov/esta/ .
For international travellers booked on flights to Canada, you either need a visitor visa or an Electronic Travel Authorization (eTA) to fly to, or transit through, a Canadian airport. An eTA can be obtained from the following website: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. You need to contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended before your travel departure date.
Travel Advice
We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website at www.dfat.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit.
Ticketing
For international and domestic departure, e-tickets will be issued upon payment and completion of the booking process. All other travel documentation, such as hotel booking confirmations, will be emailed to the email address you provided as an e-document. Should the Provider issue paper vouchers, these will be posted to the address you provided.
Baggage Allowance
Baggage allowance varies from airline to airline and in many cases the airfare you have paid may not include the cost to cover checked baggage. Please check with your Travel Advisor and/or the airline providing your flights for the allowances.
Frequent Flyers & Special Requests
For more information on whether your airfare is eligible for Frequent Flyer rewards, please contact the airline directly. When booking online, please ensure that you have entered your correct number. For bookings made by telephone via our Customer Service Team, please advise of your Frequent Flyer details and these will be added to your reservation. We do not take any responsibility should an airline not register your trip. You should retain copies of your air ticket and boarding pass.
Special requests will be passed on to the Providers but cannot be guaranteed.