Tour/Cruise
13 days
$AUD 977 per day
Departure: Auckland, New Zealand
Arrival: Queenstown, New Zealand
River/Small ship/Barge
The ultimate exploration of New Zealand
Kia Ora and welcome to New Zealand. You’ll begin your journey in the nation’s largest city, Auckland. Home to around a third of the entire New Zealand population, Auckland is a stylish, cosmopolitan city set around two grand harbours.
Step on board Scenic Eclipse II and be warmly greeted with a glass of Champagne. Settle into your luxurious suite, meet your butler and fellow travellers and toast to the journey ahead.
Please book your flight to arrive into Auckland prior to 02:00 PM.
Looping around the Coromandel Peninsula, we'll arrive in Tauranga (pronounced 't-run-gah') this morning. Set along the edge of the beautiful Bay of Plenty, this is New Zealand’s busiest port, with its revamped waterfront packed with excellent cafes, restaurants and bars.
Freechoice:
Kiwi Geysers & Maori Crafts at Te Puia: Explore Te Puia village and Whakarewarewa's geothermal valley, visit the Kiwi House, and enjoy a Maori lunch before returning via Bay of Plenty's agricultural heartland.
The Little Tribe That Could: Visit one of the local Maori Iwi at their marae. Be greeted by them, hear their history and legends, and join in a traditional Maori “hangi” style meal.
Truffle Farm Visit: Visit a boutique truffe farm, the owners will host you around their oak and hazel tree truffle orchard to learn about the art of truffle cultivation.
Tauranga Highlights & Kiwifruit: Discover The Elms, a historic colonial house. Explore the agricultural heartland and learn more about the kiwifruit. End your day sampling local fruits at a community hall.
As New Zealand as it Gets: Explore Kevin McCardle's gallery, taste organic milk, fruits, and local produce at nearby farms and orchards. Dive into history at New Zealand's largest archaeological complex.
We'll arrive in Gisborne at lunchtime, so you have time for a leisurely breakfast on the Yacht Club Terrace, coffee on the verandah of your suite or even a swim in the Vitality Pool.
Known affectionately as Gizzy, this is the first city in the world to see the sunrise. Gisborne has a reputation for exceptional food and wine, and the surrounding countryside makes up the third-largest wine producing region in the country.
Freechoice:
Coastal Steam Train Sojourn: Board New Zealand's last WA Class Locomotive for a scenic steam train ride to Muriwai. Enjoy a welcome drink, commentary, and a Maori performance before returning to Gisborne.
East Cape Cycling Experience: Discover Gisborne, the "City of Rivers," on a historic tour. Cycle with your guide through landmarks, monuments, and historic sites, learning about its significance as the first place to greet Maori explorers and Captain James Cook.
A Taste of Gisborne: Join our fully guided 4.5 km tour around the port, rivers, and town beaches, connecting you to three great taste sites. Enjoy tasty morsels and history along the way.
Wake up in Napier this morning and you’ll feel as if you’ve stepped back almost 100 years into the past. In 1931, the centre of the town was razed by an earthquake and then rebuilt in the Art Deco style of the day. Today, it retains all the charm and style of its heyday with the largest collection of authentic Art Deco buildings on earth.
Freechoice:
Cape Kidnappers & Gannet Safari: Drive along the Hawke’s Bay coast to the gannet colony. See them dive into the sea and observe their distinctive behaviors while also keeping an eye out for newly hatched chicks.
Hawkes Bay Express: Explore Napier on a modern road train, travelling along Main Street, admiring early settler’s homes, visiting the old port village and hearing stories of the past.
A Tale of Two Hawkes Bay Wineries: Enjoy a panoramic drive through Hawke’s Bay coast, stopping at two award-winning wineries.
Art Deco City Walking Tour: Discover Napier's Art Deco highlights, starting with a short film about the 1931 earthquake followed by a guided walking tour of the city centre.
Food & Fibre: Meet the farmers of the beautiful Maraekakaho Valley, producing honey, alpaca fibre and alpaca meat, before enjoying a tasting at Hawke Ridge Wines.
Wellington, perched on the Cook Strait, is dubbed the windiest city. Stroll its walkable centre, visit the iconic Beehive Parliament Building, and explore designer boutiques, galleries, and museums. Known as "Wellywood," it's also New Zealand's film hub, home to Weta Workshop, famed for "The Hobbit" and "Lord of the Rings" films.
Freechoice:
Sights of Wellington & Gallipoli Exhibition: A groundbreaking exhibition from Te Papa museum and Weta Workshop, telling the story of New Zealanders in the Gallipoli campaign.
Sights of Wellington & Te Papa: This tour provides a colourful glimpse into the history and culture of Wellington. Visit New Zealand's Te Papa Tongarewa Museum with a guided tour.
E-bike Wellington City Tour: Experience the stunning Wellington Waterfront and surrounding bays on an electric bike tour while your guides share stories of Wellington's culture and history.
Wellington by Foot: This guided walk includes the historical district, Parliament Grounds and the National Library and Wellington’s iconic waterfront featuring stunning harbour views.
Enrich
Maori Cultural Performance: Take a quick trip from the Port of Wellington to the Whare Tapere Building, where you'll receive a traditional Maori welcome. Enjoy a Powhiri and Kapa Haka performances and learn about local history and legends.
Scenic Eclipse II will call at two ports in Tasman Bay today. Kaiteriteri is arguably New Zealand’s most beautiful beach, a perfect arc of golden sand fronting startlingly blue water. It’s also the gateway to the Abel Tasman National Park, a gorgeous coastal park known for its sea kayaking, walks and wildlife.
It’s just a short cruise to the city of Nelson. One of the sunniest cities in New Zealand, it’s bursting with open-air cafes, bustling markets, breweries, cycling trails and the pretty Botanic Gardens. Enjoy a late departure tonight, giving you a chance to experience a little Kiwi hospitality after dark.
Freechoice:
Kaiteriteri Cruise & 3hr Nature Walk: Cruise to Anchorage Beach in Abel Tasman National Park for a guided walk, learning about the park’s wildlife and admiring coastal views. You'll be transferred by coach to Nelson.
Cruise & Beach Stop: Sail to Anchorage Beach in Abel Tasman National Park, meet your guide, enjoy bird songs, and trek to Pitt Head for coastal views. You'll be transferred by coach to Nelson.
Nelson Walking Tour: Join a guided walk through historic Nelson, New Zealand’s second oldest city and culture capital. Soak up the village atmosphere that makes it so popular.
Wake up early this morning so you can experience the beauty of sailing into the Marlborough Sounds. Ask the butler to bring you coffee to your suite so you can soak it in from your private verandah.
Spend the morning in Picton, a picturesque small town that looks almost tropical with its towering palm trees and clear turquoise water. Wander the pretty waterfront promenade, lined with shops, cafes and galleries, or visit the museum inside the Edwin Fox convict ship dry docked offshore. Picton is a short drive from the famous Marlborough wine region, which produces around two thirds of New Zealand’s wine.
Freechoice:
Queen Charlotte Sounds Explorer: Cruise through the beautiful Queen Charlotte Sound, enjoying commentary from your friendly guide, and explore Arapawa Island formerly a whaling base and now flourishing with aquaculture.
Marlborough Sounds Link Pathway Walk: Follow the new Link Pathway on a guided walk. Admire views of Mhelarlborough Sounds and Queen Charlotte Sound, and look for native birds.
Wines of Marlborough: Discover New Zealand's wine country on a scenic tour from Picton. Enjoy stunning views and wine tasting in Marlborough wine region.
Seafood Odyssea: Cruise Queen Charlotte Sound, enjoying local delicacies and scenic views. Learn about the region's history and wildlife from expert crew.
Sailing north along the east coast of the island, you’ll arrive in Kaikoura early this morning. This tiny town sits in a spectacular natural environment, flanked by the Pacific Ocean on one side and the snow-capped Seaward Kaikoura Range on the other. The town began life as a whaling station in the mid 1800s; visit the oldest surviving building, Fyffe House, or the Kaikoura Museum to learn more about its history.
It’s an ideal place for wildlife encounters. Whales, fur seals and dolphins live permanently in these waters, and an impressive array of seabirds fill the air, including the mighty albatross.
Freechoice:
Kaikoura Whale Watch Cruise: Venture into the Pacific's depths for awe-inspiring encounters with magnificent sperm whales while expert guides share their insights.
Albatross Encounter Cruise: Discover Kaikoura’s renowned birdlife on a 2.5-hour tour. Guides will throw chum into the water to attract albatross and more.
Kaikoura Sightseeing Overview: Explore Kaikoura's stunning seaside landscape features a three-hour tour with a bush walk, Ohau stream, Ohau Point, and a fur seal colony, offering beautiful coastal vistas and a photo stop.
Kaikoura Coastal Panorama Walk: The half-day walking tour visits a main lookout with stunning mountain and ocean views, Fyffe House, and a seal colony.
Wake up in Port Chalmers, the port for the city of Dunedin. The oldest European settlement in New Zealand, it was founded in 1848 and has a proud Scottish lineage – in fact, Dunedin is the old Gaelic name for Edinburgh. Stroll the well-preserved streets to admire the grand Victorian and Edwardian architecture built with funds from the area’s gold rush.
Outside town, the surrounding Otago Peninsula is regarded as one of the country’s top wildlife and eco-tourism destinations. Look out for the abundant birds, penguins, seals and sea lions.
Freechoice:
Larnach Castle & Garden Tour with High Tea: Enjoy a guided tour of the 1871 Lanarch Castle followed by tea. Meet the current owner for a walk through the stunning gardens.
Olveston Historic House & City Sights: An unforgettable tour for architecture enthusiasts. Marvel at magnificent stone structures and ornate facades from the city’s heydey.
Penguin & Wildlife Experience: A scenic one-hour tour along the shores of Otago Harbour spotting wildlife like NZ fur seals. Visit a breeding colony of cormorants and penguins.
Spirits of the No.8 Family Distillery: Discover the secret of artisan spirits on a tour of the distillery. See the process and taste different award-winning spirits.
Stewart Island sits 30 kilometres off the southern tip of the South Island. It is one of the last inhabited outposts before you reach Antarctica, with its only settlement, the tiny village of Oban, clinging bravely to the northern shore.
Remarkably remote, Steward Island is also a place of spectacular scenery and abundant wildlife. The island is a haven for many birds, including the cute and curious brown kiwi, who outnumber humans and are active day and night. The Maori name for Stewart Island is Rakiura, which means the land of glowing skies.
Freechoice:
Southern Coastal Wildlife Cruise: Board a 75-foot high-speed catamaran to explore beautiful Paterson Inlet, admiring Big Glory Bay, Kaipipi Bay, native forest and rugged beaches.
Ulva Island & Guided Walk: Explore Ulva Island wildlife sanctuary, known for its rare bird and plant species. You may even catch glimpses of the secretive kaka or wekas.
Discover the unparalleled beauty of Milford Sound, nestled in New Zealand's Fiordland National Park. Marvel at the sheer grandeur of this natural wonder as you cruise along its pristine waters, surrounded by towering cliffs that rise hundreds of metres high. Prepare to be enchanted by the mesmerising sight of cascading waterfalls and the captivating beauty of this majestic landscape carved by ancient glaciers.
Weather and conditions permitting, you might have a chance to book an optional flightseeing helicopter tour^ and soar above Fiordland National Park, sighting Milford Sound, dubbed “the eighth wonder of the world”.
Your cruise ends today in Bluff, the first European settlement in New Zealand. Disembark after breakfast as you say farewell to the crew and new friends. You'll be transferred to Queenstown for your overnight stay.
After spending your final night in Queenstown, it’s time to leave this wonderful island nation. Or perhaps choose to extend your journey to explore New Zealand’s outdoor and adventure capital.
As you head home, take with you fond memories of your time in the Land of the Long White Cloud and the most indulgent moments on board Scenic Eclipse II.
^Flights on board the two helicopters are at additional cost, subject to availability and regulatory approval, weight restrictions, medical approval, and weather conditions. #Spa treatments at additional cost.
The itinerary is a guide only and may be amended for operational reasons. As such Scenic cannot guarantee the cruise will operate unaltered from the itinerary stated above. Please refer to our terms and conditions for further information.
These Booking & Advisory Services Terms and Conditions are designed to protect your rights under Australian Consumer law by ensuring that you are fully aware of all Travel Providers' terms and conditions, including payment schedules, before you commit to purchasing travel. These Booking & Advisory Services Terms and Conditions (below) are owned by our "Travel Affiliate" Darebin Travel. If there is any doubt as to your rights or obligations, our Travel Affiliate will answer your questions.
When you accept these terms and conditions, you agree that DeluxeLife Pty Ltd (ACN: 647 484 115) and its associates and suppliers (except our Travel Affiliate, as prescribed in the Booking & Advisory Services Terms and Conditions, below) shall not be liable for any loss and/or damage (including without limitation incidental or consequential damages and/or lost profits) resulting from your access to and/or inability to use the travel services provided by our Travel Affiliate Darebin Travel.
Summary
1. References to "us", "we" and/or "our" in these Booking & Advisory Services Terms and Conditions means Darebin Travel Pty Ltd (ABN: 70 005 763 208) trading as Darebin Travel.
2. We are a travel agent. We arrange travel services and sell a Travel Product on behalf of Third Party Travel Providers (Providers) including airlines, tour and cruise operators, car hirers and accommodation providers. We may charge a service fee for providing this service (outlined in the Schedule of Professional Service Fees).
3. Once we have booked a Travel Product on your behalf, your contract is then with the Provider of those services.
4. Your rights to amend or cancel your Travel Booking and the cost of doing so will be governed by the Provider's terms and conditions. The Provider’s terms and conditions may be non-refundable or may have amendment and cancellation fees. It is important that you understand this when entering into a contract with us. These fees are in addition to amendment and cancellation fees charged by us, outlined in the Schedule of Professional Service Fees.
Agency
5. We provide you with Booking & Advisory Services that allow you to acquire Travel Products from a Provider. We act as an agent for the Provider.
6. By acquiring Booking & Advisory Services from us, you agree that you have read and understood our terms and conditions and the terms and conditions of the Providers.
Fees and Commissions
7. We charge a fee for providing the Booking & Advisory Services to you. The fee is non-refundable, even if the Travel Product is not used.
8. All fees are outlined in the Schedule of Professional Service Fees.
9. We may receive a commission, fee, rebate, gift or financial incentives from Providers, in respect of your booking. Any commission, gift, fee, rebate and/or financial incentive received by us from Providers in relation to your booking is non-refundable in the event of cancellation.
Liability of Agency and Limitations of Liability
10. We are liable to you for providing Booking & Advisory Services in accordance with these terms and conditions.
11. Our travel Booking & Advisory Services come with guarantees under the Australian Consumer Law which cannot be excluded. These guarantees include that the services:
a. will be provided with due care and skill;
b. will be reasonably fit for the specified purpose;
c. can reasonably be expected to achieve the desired result; and
d. will be provided within a reasonable time.
12. If we do not meet any of the expectations set out in paragraph 11, you have rights under the Australian Consumer Law.
13. Subject to the Australian Consumer Law, we are not liable for any technical errors, corruption of any data, unauthorised access to your personal data, inaccuracies in information supplied by you or third parties, or failure to complete bookings when that failure is due to circumstances beyond our control.
14. Subject to the application of consumer guarantees which may be implied into the supply of Booking & Advisory Services to you, we are not otherwise liable to you or anyone else for any loss or damage which is suffered directly or indirectly in connection with the:
a. the delivery or non-delivery of the Travel Product; or
b. any act or omission of Providers or other third parties.
15. Apart from the rights you have under the Trade Practices Act that cannot be lawfully excluded, we shall not be liable for any inconvenience, delay, loss, death, injury or damage to you or your belongings or otherwise caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party suppliers, force majeure or any other event which is beyond our control.
16. Nothing in these terms and conditions is intended to exclude or restrict the application of consumer guarantees under consumer protection law.
Liability of the Provider
17. Once you have acquired Booking & Advisory Services from us, the Provider will provide you with the Travel Product on the terms and conditions agreed between you and the Provider. You should obtain and read the Provider's terms and conditions before acquiring Booking & Advisory Services from us.
18. The Provider is liable to you for a breach of obligations in providing you with the Travel Product.
19. As an agent of the Provider, we have no control over or liability for, the services provided by Providers. We cannot guarantee the performance of the Provider and we have no liability in respect of the supply of any Travel Products including any liability in contract, tort or otherwise, for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by any provider of travel services or products by Providers. All bookings with us are subject to the terms and conditions and limitations of liability imposed by the Provider.
Booking Terms
20. The Travel Products offered are subject to availability and can be withdrawn without notice by the Provider. Travel Products may also change at any time in accordance with any Provider's terms and conditions.
21. When making a booking, you must provide details of each traveller correctly. We have no responsibility for any loss or damage arising from the incorrect entry of a traveller's details.
22. Travel Products obtained through the Booking & Advisory Services are not guaranteed until payment has been made in full and documents have been processed.
23. It is your responsibility to contact the Provider prior to departure to ensure there is no change to the scheduled departure time.
24. Most airlines offer only electronic confirmation of your reservation, or 'e-ticketing'. We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number after making a booking. It is your responsibility to advise us if you have not received your e-ticket confirmation.
25. When making a booking you must advise your consultant of any medical, dietary or mobility conditions you may have.
26. When making a booking you must advise us if you are pregnant.
Payment Terms
27. All pricing is reflected in Australian Dollars unless otherwise specified.
28. All pricing is inclusive of goods and services tax (GST), or other such value added taxes where applicable.
29. Payments processed in foreign currency (currency other than the original card holders country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.
30. We sell Travel Products in two different ways:
a. as merchant, where we take payment directly from you at the time of booking confirmation; or
b. as retail, where your Travel Product will either be paid to the Provider directly at the time of booking or payable to the Provider on the date of travel.
31. Travel Products purchased in accordance with the 'retail' method, will not be bound by these terms and conditions and you are responsible for pursuing any claims of cancellation, re-scheduling, refunds or chargebacks directly with the merchant.
32. As the merchant we are governed by the terms and conditions of the Provider of the merchant facility.
33. A credit card or debit card fee may also be charged by certain Providers and low cost carriers. You will be notified of such charges prior to your purchase.
34. All charges, including the credit card fees, may be in another currency (e.g. EUR), which we will provide an estimate for in Australian dollars.
Refunds and Credits
35. If you cancel your Travel Product, your right to a refund or credit is subject to the terms and conditions of the Provider.
36. If the Provider is required to provide you with a refund or credit for the Travel Product, we will liaise with the Provider to arrange that refund. Where you are entitled to a refund, we are unable to provide you with this refund until we receive it from the Provider. Please note that most Providers take 60 – 90 days to process any refund.
37. Any refund or credit will be subject to these terms and conditions and will not include the Booking & Service Advisory fee, credit card fees or any commissions received. You may also be charged a cancellation fee by the Provider.
38. Where refunds for unused services are allowed, a service fee may be charged by the Provider against the value of the refund.
No Show
39. If you have a booking for a Travel Product (including flights and accommodation) but you do not show up to check-in or otherwise do not avail yourself of such Travel Product, you will not be entitled to any refund from us.
Cancellation and Amendments
40. If you amend or cancel your Travel Product, we reserve the right to charge the cancellation and amendment fees as per the Schedule of Professional Service Fees.
41. The Provider may charge cancellation and amendment fees in accordance with the terms and conditions agreed between you and the Provider. These will be in addition to the fees charged by us. We are not liable for any cancellation fees or refusals to refund made by the Provider.
42. Many Providers treat name changes and route and/or itinerary alterations as a full cancellation and these can incur full cancellation charges.
43. We will not charge a cancellation or amendment fee if you cancel or amend your booking due to a breach by us of our obligations to you or due to our fault.
Cancellations and Amendments for Online Low Cost Carrier Bookings Only
44. If your flight booking is with a low cost carrier, you can only cancel or change your booking by contacting the Provider directly.
Cancellations and amendments for hotel bookings only
Cancellations and Amendments for Hotel Bookings Only
45. Please review the cancellation policy for your hotel booking for any penalties that may apply.
Force Majeure
46. We will not be liable for any failure or delay in performing our obligations in booking the Travel Product that is due to events beyond our control.
47. If a force majeure event occurs that affects your booking, your entitlement to a refund, a credit or re-scheduled travel booking will depend on the Provider's terms and conditions.
48. If your booking is impacted by a force majeure event and you are entitled to a refund or credit from the Provider, we will facilitate this refund or credit.
49. The Booking & Service Advisory fee, credit card fees or any commissions received are non-refundable in the circumstance that a force majeure event occurs.
Low Cost Flights
50. If you book a low cost flight with us, we will make the booking on your behalf and your contract for your low cost flight will also be subject to the airline's booking terms and conditions.
51. It is your responsibility to ensure that all details of the booking are correct before proceeding. For any changes or cancellations, please contact the airline directly, quoting your reference.
Additional Airline Charges
52. Some Providers may also charge additional fees. Please check with the Provider for their full terms and conditions.
Hotel/Accommodation Bookings
53. Some Providers will require an additional charge to be paid locally (e.g. a resort fee) at the time of check in or check out. This amount is in addition to the amount shown during the booking process under the 'total booking cost' amount.
54. There may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking (e.g. local taxes, sales tax etc.). Any local taxes will be payable by you directly to the Provider at the time of check in/check out.
Changes in Price and Itineraries
55. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent.
56. If a Provider changes any part of your booking for reasons beyond its control, we will use our reasonable endeavours to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Any refund would be subject to the Travel Provider terms and conditions.
57. These terms and conditions are subject to variation at any time. Any variation will be displayed here, and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.
Your Obligations and Warranties
58. You warrant to us that:
a. you are at least 18 years old and have the power, capacity and authority to enter into a binding contract with us and with the Providers of the Travel Products that you acquire;
b. you have read and understood these terms and conditions and if booking on behalf of third parties, you have conveyed these terms and conditions to them;
c. the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process;
d. you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire adequate insurance cover; and
e. you will use the Booking & Advisory Services in accordance with these terms and conditions and you will not use the Booking & Advisory Services in any way to breach any laws or defame anyone.
Jurisdiction and Law
59. All matters arising out of or in connection with the Booking & Advisory Services and these terms and conditions are governed by the laws of Victoria, Australia. By acquiring the Booking & Advisory Services, you consent and submit to the exclusive jurisdiction of the laws of Victoria, Australia.
Definitions
" We" and "us" means Darebin Travel.
" You" or "your" means any user of our Website or any person who acquires the Booking & Advisory Services, including any person who acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person).
" Booking & Advisory Services" means services provided by us to you in assisting you to acquire a Travel Product from a Provider and includes advisory and consulting services.
"Force Majeure” means, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, adverse weather conditions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion and generalised lack of availability of raw materials or energy.
“ Travel Provider” or "Provider" or "Providers" means the company or person who provides you with the Travel Product on terms and conditions agreed with you.
" Travel Product" means the service or product provided by a Provider, for example, an airline or a hotel.
" Website" means our website https://deluxelife.com.au/
Schedule of Professional Service Fees
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Planning Fee |
$125 per itinerary. Creating unique travel itineraries is our specialty. For detailed quotations providing tailored recommendations for custom designed tours, a non-refundable planning fee applies. Should you proceed with booking, this fee is credited towards your trip.
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Service Fees |
$40 Domestic/Trans-Tasman airfare per person or as discounted
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$150.00 International airfare per person or as discounted
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$50.00 Domestic/Trans-Tasman business class airfare per person or as discounted
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$200.00 International business class airfare per person or as discounted |
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NIL Domestic/Trans-Tasman package, tour, or cruise per booking
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NIL International package, tour, or cruise per booking |
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$ Other Services dependent on service explained to you |
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$200 to $500 Itinerary planning per booking (credited towards reservation once booked) |
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Deposit & Balance |
For all bookings, the initial deposit is 20% and the balance of payment is due 60 days before departure. If Travel Provider terms and conditions vary, we may request an additional deposit from you, after the initial deposit is paid, plus the balance payment date may also vary. After you have paid your initial deposit, you will have five days cooling off period to accept these Booking & Advisory Terms and Conditions, during which time your deposit is refundable. After 5 days has passed, or you have accepted the Terms and Conditions, the deposit will automatically become non-refundable. Note, some Travel Products must be paid in full at time of booking. Service Fees must also be paid at time of booking and are non-refundable. After you pay the balance of payment this will become fully non-refundable 60 days before travel, or earlier, if specified by the supplier. |
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Amendment Fees |
Changes to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
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Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
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Cancellation Fees |
Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $75 per passenger per booking in addition to Provider and credit card fees.
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Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $150 per passenger per booking in addition to Provider and credit card fees.
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Credit Card Fees |
Visa - an additional 2.0% applies
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Mastercard - an additional 2.0% applies
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American Express - an additional 2.0% applies
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(All fees exclude GST, where applicable).
Privacy Notice
Darebin Travel collects your personal information to enable us to respond to your queries and provide you with the Booking & Advisory Services, including assisting in arrangements with Providers (such as hotels and flights).
We will also use your personal information to personalise the service we provide you, including your experience on our, and other, websites, and to provide you with information about our, and our partners’, business, products and services. Your personal information may be shared between entities within Darebin Travel and with DeluxeLife Pty Ltd (ACN: 647 484 115), disclosed to suppliers, Providers, our cloud infrastructure, our contractors and to others where authorised or required by law. Some of these entities may be located overseas.
ANNEXURE – TRAVEL TIPS FOR TRAVEL PRODUCTS
These tips set out below are NOT legally binding terms and conditions.
Passports, Visas and Health Requirements
It is your responsibility to ensure that you have the required documents, including visas and passports, before travelling to a destination. For more information please log on to www.dfat.gov.au and www.smarttraveller.gov.au. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australians and non-Australian passport holders. For more information, log on to www.visalink.com.au. You need to ensure that you have at least 6 months validity on your passport from the date of your departure return.
For International travellers booked on flights to the USA, including Hawaii, it is now mandatory, under the Visa Waiver Program to receive an electronic authorisation known as ESTA (Electronic System for Travel Authorisation) no less than 72 hours before travel to the USA. This can be obtained from the following website: https://esta.cbp.dhs.gov/esta/ .
For international travellers booked on flights to Canada, you either need a visitor visa or an Electronic Travel Authorization (eTA) to fly to, or transit through, a Canadian airport. An eTA can be obtained from the following website: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. You need to contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended before your travel departure date.
Travel Advice
We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website at www.dfat.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit.
Ticketing
For international and domestic departure, e-tickets will be issued upon payment and completion of the booking process. All other travel documentation, such as hotel booking confirmations, will be emailed to the email address you provided as an e-document. Should the Provider issue paper vouchers, these will be posted to the address you provided.
Baggage Allowance
Baggage allowance varies from airline to airline and in many cases the airfare you have paid may not include the cost to cover checked baggage. Please check with your Travel Advisor and/or the airline providing your flights for the allowances.
Frequent Flyers & Special Requests
For more information on whether your airfare is eligible for Frequent Flyer rewards, please contact the airline directly. When booking online, please ensure that you have entered your correct number. For bookings made by telephone via our Customer Service Team, please advise of your Frequent Flyer details and these will be added to your reservation. We do not take any responsibility should an airline not register your trip. You should retain copies of your air ticket and boarding pass.
Special requests will be passed on to the Providers but cannot be guaranteed.