Land Tour
14 days
$AUD 670 per day
Departure: Oslo, Norway
Arrival: Longyearbyen, Svalbard
Virtuoso
This 14-day independent itinerary includes The Svalbard Express – Northbound Voyage from Bergen to Svalbard as well as a stay in Oslo and Bergen.
Between Oslo and Bergen, we have included the Norway in a Nutshell® tour which takes you through some of Norway’s most beautiful fjord scenery that includes the breathtaking experiences on the Bergen Railway, the Flåm Railway, the Aurlandsfjord, the Nærøyfjord and the journey to Bergen. In the comfort of your train and cruise boat, watch fjord scenery with beautiful waterfalls, flowing rivers, deep valleys and mountains.
Included during the Express Coastal Voyage:
Arrive to Oslo and make your own way using the express airport train (19 mins) to your central hotel in the heart of Oslo. The Norwegian capital has a great deal to offer for the discerning traveller. If you arrive early, we can recommend a walk around the centre of town to view the Parliament, the Castle & the Harbour area.
Discover the new area of Bjorvika with the new Opera House and Munch Museum and then explore the charming shopping streets, cosy cafés and exciting eateries of Grünerløkka. After going shopping at numerous design boutiques, vintage shops and flea markets, head to the Mathallen food hall for local specialties. Lastly, visit the new National Museum of Norway down by the harbour before finding a spot in one of the local fish restaurants for dinner.
Discover the must-sees of beautiful Oslo including the Royal Palace and Vigeland Park on a private walking tour of its most famous sights. Enjoy all the landmarks of Oslo's city centre on a 3-hour walking tour with a local guide. Get a taste of the life in this vibrant capital through its famous sights, and enjoy its architectural and cultural diversity.
See the Royal Palace, the Norwegian Parliament, and the University of Oslo, and stroll the bustling Karl Johan pedestrian shopping area. Take the tram to the iconic Vigeland Park and explore the incredible and unique works of sculptor Gustav Vigeland.
Catch an early morning train from Oslo to Myrdal. The train journey over Northern Europe’s largest mountain plateau is spectacular. In the comfort of your train, watch fjord scenery with beautiful waterfalls, flowing rivers, deep valleys and mountains. In the afternoon, you check into the cosy mountain hotel in Flåm. Overnight in Fretheim Hotel.
The day starts with a spectacular 2-hour fjord cruise from Flåm to the tiny fjord village of Gudvangen. Enjoy the magnificent views of the Aurlandsfjord & the Næroyfjord - a UNESCO World Heritage Site. In Gudvangen you change to the connecting bus to Voss. In Voss you change to a train that takes you to Bergen. Overnight Clarion Hotel Admiral or similar with breakfast.
After waking up in your hotel, you might have a bit of time in the early morning to explore more of Bergen before a transfer meets you at your hotel to bring you to our comfortable guest lounge at the Bergen Terminal.
Once we’ve been welcomed aboard, you’ll meet your ship’s Coastal Experience Team, who will be your hosts and guides to the Norwegian coastline and Svalbard. Get acquainted with your shipmates and take some time to get comfortable in your new home-away-from-home.
Enjoy your first meal aboard the ship, and watch the row of colourful buildings on the seafront get smaller behind you as you sail into the Norwegian Sea.
Located along Isfjord at the end of Romsdalfjord, Åndalsnes is your first port of call. After docking in the morning in the town centre, you’ll get the chance to explore this picturesque coastal town, home to about 2,000 people.
From 1838 until 1964, the village of Åndalsnes served as the administrative centre of the old municipality of Grytten, during which time it had to be completely rebuilt after an attack during World War II. Now, Åndalsnes is a modern town with its own local newspaper, in one of Norway’s most stunning natural locations.
The literal highlights of Åndalsnes are the mountains that tower over the town. Experience the Norwegian concept of friluftsliv – a love of the outdoors – through a variety of activities, such as hiking to Rampestreken viewpoint.
For a more sedate way to take in the sights, sit back for a relaxing ride on the Romsdal Gondola or travel the winding Trollstigen Pass by bus. Whichever activities you choose, this day will bring you the best views of Isfjord and Romsdalfjord, and the surrounding peaks.
You’ll sail along the coast of the Helgeland region in the morning. When you see islands rising out of the water in the distance, you’ll know we’re almost at our next destination.
Træna is an archipelago that sits at the edge of the Arctic Circle, 33 nautical miles northwest of the mainland. Made up of around 500 islands, islets and skerries, with only four inhabited year-round, Træna is a quiet municipality, with birdlife thriving on the mostly uninhabited isles.
Though small, this archipelago has a long history, with archaeological finds indicating that the islands have been inhabited since the Stone Age. Some of these ancient relics have been found in a cave on the island of Sanna, which is now used as a venue for an annual music festival.
Spend the afternoon in one of Norway’s oldest fishing communities. If weather permits, you might be able to enjoy such activities as culture walks, Arctic swimming, or even island hopping.
Spend a full day in Vesterålen, an archipelago just northeast of Lofoten. This island chain is the namesake of our very first Coastal Express ship to sail Norway’s rugged coastline in 1893.
Dock in the historic town of Stokmarknes. Visit the Hurtigruten museum that immortalises our inspiring legacy. Hurtigrutemuseet can be found along the waterfront, where our retired 1956 ship, MS Finnmarken, proudly stands encased in a glass building. Here, you’ll find archives, photographs, and artefacts displayed throughout a range of interactive exhibitions. On a guided tour, you’ll be immersed in the atmosphere of a different era as you explore the retired vessel.
Besides visiting the museum, you may be able to enjoy hiking and other activities on the islands, including a Sea Eagle safari in the fjord that gave your ship MS Trollfjord its name.
Tromsø is northern Norway’s urban Arctic hotspot, boasting impressive architecture, hip restaurants, and the world’s northernmost university. Rich in polar history, it makes for a natural stopping point before we go further north and into the High Arctic.
This modern city has a long legacy, with artefacts being found nearby that date back to the Ice Age. The city grew in importance after being declared a kjøpstad, or “market town” in 1794, despite only being home to 80 people. It became a centre of Arctic hunting in the mid-1800s, and by the end of the 19th century, Tromsø was an established Arctic trade centre.
Dock here in the morning, giving you a whole day to explore this historic Arctic city and its surroundings. Learn more about the culture and polar history of Tromsø on a city walk. Or go watch graceful seals at the Polaria centre, one of the world’s northernmost aquariums where you can see various species of Arctic marine life up close.
There may also be an option to visit the striking Arctic Cathedral which has an impressively large multi-coloured stained-glass window. Or towering over Tromsø is Storsteinen Mountain, accessible via Fjellheisen Cable Car for exceptionally beautiful views of the city, mountains, and fjords.
Around mid-morning, arrive at Honningsvåg, the northernmost city in mainland Norway. Honningsvåg is a fairly young city, having only been declared as such in 1996, and it remains one of Norway’s smallest cities today.
Spend some time wandering around or head straight to Honningsvåg Church which dates back to 1885, making it the oldest building in the area. Peruse local pieces at the Once Upon A Dream art gallery or drop into the Artico Ice Bar for a drink or two on the rocks.
Honningsvåg is also the gateway to the North Cape, the famed “northernmost point of Europe”. The plateau stands 307 metres above the sea, and is just over 1,000 miles south of the geographical North Pole. Take a moment to gaze out across the sea from a top the soaring cliffs, watching the waves crash against the rocks below.
Standing proudly on top of one of the cliffs is an iconic globe monument which invites all visitors to take a quick selfie. Selfie sorted, you’ll also want to visit North Cape Hall, which has a variety of exhibits and a short film that tells of the cape’s history.
Sailing away from Honningsvåg, you’ll enjoy dramatic views of the plateau from the sea. The ship will head further into the Barents Sea, leaving mainland Norway’s coast far behind.
The southernmost island of the Svalbard archipelago, Bjørnøya sits just past the halfway point between mainland Norway and Spitsbergen. You'll be viewing this inaccessible land from the ship in the afternoon, so think of this as the prologue to your Svalbard adventure.
Upon seeing the island, you might notice the lack of trees, and even bushes. Very little grows here, with the land partly being covered only by a layer of moss and lichen. Whatever ds grow here is fertilised by the abundant birdlife that nests on the sea cliffs. Get your camera ready to capture Little Auks, Puffins, Black-legged Kittiwakes, and Northern Fulmars flying over dramatic cliff tops and steep slopes, alongside many other seabird species.
Contrary to its name, which means “Bear Island”, the only native mammals are Arctic foxes. The island was named after a polar bear was spotted swimming in the waters nearby, but this is an unlikely sight this far south.
Aboard the ship, you can learn about Bjørnøya’s history through polar history lectures. You might find out about the historic expeditions that led to its discovery, and the subsequent claims that various countries have made to the island. Discover the strategic importance of this unreachable sanctuary, and the role Bjørnøya played in World War II.
Sailing on from Bjørnøya, continue to make use of MS Trollfjord’s various onboard facilities to relax, such as the sauna or fitness room.
Today, arrive at the Svalbard archipelago and Spitsbergen, the largest of the three main islands. Magnificent brown and green mountains rise and ripple up from the High Arctic tundra while rivers of snow-melt trickle through the valley plains, glistening under the summer sun.
Take a moment to just be here, now, in Svalbard. You’re at a latitude more than 78°N and under 820 miles / 1,500 kilometres from the North Pole itself. The air is fresh and pure, and the overall temperature in summer is mild thanks to a warm northern branch of the Gulf Stream.
You’ll disembark the ship at Longyearbyen, nestled on the banks of a sweeping, large fjord. It is the biggest settlement in Svalbard and pegged as the world’s northernmost settlement with a population greater than 1,000.
Home to some 2,000 inhabitants from across the world, it originally sprang up as a coal mining colony in 1906. Today, it is a hub for adventure travellers, as well as scientists and engineers attached to local research projects, like the famous Global Seed Vault.
After transferring and checking in to your hotel, you can discover the lovely restaurants and cafes on offer in Longyearbyen.
This morning, you will head off an electric bike tour of Longyearbyen. Combining comfort and efficiency on an electric bike tour, see a range of Longyearbyen's sights while getting close to nature. The birdlife is at its best during the summer months, and silently moving through the wilderness will bring you close to the action. Electric bicycles are the perfect way to explore the sealed and unsealed roads around Longyearbyen. This three hour tour visits Adventdalen, the ‘Advent Valley’, to take a look at the inland birds and other wildlife, as well as the original industry here in Longyearbyen - mining.
After breakfast, transfer to the airport and depart. Those with the superior package, have a private transfer included.
These Booking & Advisory Services Terms and Conditions are designed to protect your rights under Australian Consumer law by ensuring that you are fully aware of all Travel Providers' terms and conditions, including payment schedules, before you commit to purchasing travel. These Booking & Advisory Services Terms and Conditions (below) are owned by our "Travel Affiliate" Darebin Travel. If there is any doubt as to your rights or obligations, our Travel Affiliate will answer your questions.
When you accept these terms and conditions, you agree that DeluxeLife Pty Ltd (ACN: 647 484 115) and its associates and suppliers (except our Travel Affiliate, as prescribed in the Booking & Advisory Services Terms and Conditions, below) shall not be liable for any loss and/or damage (including without limitation incidental or consequential damages and/or lost profits) resulting from your access to and/or inability to use the travel services provided by our Travel Affiliate Darebin Travel.
Summary
1. References to "us", "we" and/or "our" in these Booking & Advisory Services Terms and Conditions means Darebin Travel Pty Ltd (ABN: 70 005 763 208) trading as Darebin Travel.
2. We are a travel agent. We arrange travel services and sell a Travel Product on behalf of Third Party Travel Providers (Providers) including airlines, tour and cruise operators, car hirers and accommodation providers. We may charge a service fee for providing this service (outlined in the Schedule of Professional Service Fees).
3. Once we have booked a Travel Product on your behalf, your contract is then with the Provider of those services.
4. Your rights to amend or cancel your Travel Booking and the cost of doing so will be governed by the Provider's terms and conditions. The Provider’s terms and conditions may be non-refundable or may have amendment and cancellation fees. It is important that you understand this when entering into a contract with us. These fees are in addition to amendment and cancellation fees charged by us, outlined in the Schedule of Professional Service Fees.
Agency
5. We provide you with Booking & Advisory Services that allow you to acquire Travel Products from a Provider. We act as an agent for the Provider.
6. By acquiring Booking & Advisory Services from us, you agree that you have read and understood our terms and conditions and the terms and conditions of the Providers.
Fees and Commissions
7. We charge a fee for providing the Booking & Advisory Services to you. The fee is non-refundable, even if the Travel Product is not used.
8. All fees are outlined in the Schedule of Professional Service Fees.
9. We may receive a commission, fee, rebate, gift or financial incentives from Providers, in respect of your booking. Any commission, gift, fee, rebate and/or financial incentive received by us from Providers in relation to your booking is non-refundable in the event of cancellation.
Liability of Agency and Limitations of Liability
10. We are liable to you for providing Booking & Advisory Services in accordance with these terms and conditions.
11. Our travel Booking & Advisory Services come with guarantees under the Australian Consumer Law which cannot be excluded. These guarantees include that the services:
a. will be provided with due care and skill;
b. will be reasonably fit for the specified purpose;
c. can reasonably be expected to achieve the desired result; and
d. will be provided within a reasonable time.
12. If we do not meet any of the expectations set out in paragraph 11, you have rights under the Australian Consumer Law.
13. Subject to the Australian Consumer Law, we are not liable for any technical errors, corruption of any data, unauthorised access to your personal data, inaccuracies in information supplied by you or third parties, or failure to complete bookings when that failure is due to circumstances beyond our control.
14. Subject to the application of consumer guarantees which may be implied into the supply of Booking & Advisory Services to you, we are not otherwise liable to you or anyone else for any loss or damage which is suffered directly or indirectly in connection with the:
a. the delivery or non-delivery of the Travel Product; or
b. any act or omission of Providers or other third parties.
15. Apart from the rights you have under the Trade Practices Act that cannot be lawfully excluded, we shall not be liable for any inconvenience, delay, loss, death, injury or damage to you or your belongings or otherwise caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party suppliers, force majeure or any other event which is beyond our control.
16. Nothing in these terms and conditions is intended to exclude or restrict the application of consumer guarantees under consumer protection law.
Liability of the Provider
17. Once you have acquired Booking & Advisory Services from us, the Provider will provide you with the Travel Product on the terms and conditions agreed between you and the Provider. You should obtain and read the Provider's terms and conditions before acquiring Booking & Advisory Services from us.
18. The Provider is liable to you for a breach of obligations in providing you with the Travel Product.
19. As an agent of the Provider, we have no control over or liability for, the services provided by Providers. We cannot guarantee the performance of the Provider and we have no liability in respect of the supply of any Travel Products including any liability in contract, tort or otherwise, for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by any provider of travel services or products by Providers. All bookings with us are subject to the terms and conditions and limitations of liability imposed by the Provider.
Booking Terms
20. The Travel Products offered are subject to availability and can be withdrawn without notice by the Provider. Travel Products may also change at any time in accordance with any Provider's terms and conditions.
21. When making a booking, you must provide details of each traveller correctly. We have no responsibility for any loss or damage arising from the incorrect entry of a traveller's details.
22. Travel Products obtained through the Booking & Advisory Services are not guaranteed until payment has been made in full and documents have been processed.
23. It is your responsibility to contact the Provider prior to departure to ensure there is no change to the scheduled departure time.
24. Most airlines offer only electronic confirmation of your reservation, or 'e-ticketing'. We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number after making a booking. It is your responsibility to advise us if you have not received your e-ticket confirmation.
25. When making a booking you must advise your consultant of any medical, dietary or mobility conditions you may have.
26. When making a booking you must advise us if you are pregnant.
Payment Terms
27. All pricing is reflected in Australian Dollars unless otherwise specified.
28. All pricing is inclusive of goods and services tax (GST), or other such value added taxes where applicable.
29. Payments processed in foreign currency (currency other than the original card holders country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.
30. We sell Travel Products in two different ways:
a. as merchant, where we take payment directly from you at the time of booking confirmation; or
b. as retail, where your Travel Product will either be paid to the Provider directly at the time of booking or payable to the Provider on the date of travel.
31. Travel Products purchased in accordance with the 'retail' method, will not be bound by these terms and conditions and you are responsible for pursuing any claims of cancellation, re-scheduling, refunds or chargebacks directly with the merchant.
32. As the merchant we are governed by the terms and conditions of the Provider of the merchant facility.
33. A credit card or debit card fee may also be charged by certain Providers and low cost carriers. You will be notified of such charges prior to your purchase.
34. All charges, including the credit card fees, may be in another currency (e.g. EUR), which we will provide an estimate for in Australian dollars.
Refunds and Credits
35. If you cancel your Travel Product, your right to a refund or credit is subject to the terms and conditions of the Provider.
36. If the Provider is required to provide you with a refund or credit for the Travel Product, we will liaise with the Provider to arrange that refund. Where you are entitled to a refund, we are unable to provide you with this refund until we receive it from the Provider. Please note that most Providers take 60 – 90 days to process any refund.
37. Any refund or credit will be subject to these terms and conditions and will not include the Booking & Service Advisory fee, credit card fees or any commissions received. You may also be charged a cancellation fee by the Provider.
38. Where refunds for unused services are allowed, a service fee may be charged by the Provider against the value of the refund.
No Show
39. If you have a booking for a Travel Product (including flights and accommodation) but you do not show up to check-in or otherwise do not avail yourself of such Travel Product, you will not be entitled to any refund from us.
Cancellation and Amendments
40. If you amend or cancel your Travel Product, we reserve the right to charge the cancellation and amendment fees as per the Schedule of Professional Service Fees.
41. The Provider may charge cancellation and amendment fees in accordance with the terms and conditions agreed between you and the Provider. These will be in addition to the fees charged by us. We are not liable for any cancellation fees or refusals to refund made by the Provider.
42. Many Providers treat name changes and route and/or itinerary alterations as a full cancellation and these can incur full cancellation charges.
43. We will not charge a cancellation or amendment fee if you cancel or amend your booking due to a breach by us of our obligations to you or due to our fault.
Cancellations and Amendments for Online Low Cost Carrier Bookings Only
44. If your flight booking is with a low cost carrier, you can only cancel or change your booking by contacting the Provider directly.
Cancellations and amendments for hotel bookings only
Cancellations and Amendments for Hotel Bookings Only
45. Please review the cancellation policy for your hotel booking for any penalties that may apply.
Force Majeure
46. We will not be liable for any failure or delay in performing our obligations in booking the Travel Product that is due to events beyond our control.
47. If a force majeure event occurs that affects your booking, your entitlement to a refund, a credit or re-scheduled travel booking will depend on the Provider's terms and conditions.
48. If your booking is impacted by a force majeure event and you are entitled to a refund or credit from the Provider, we will facilitate this refund or credit.
49. The Booking & Service Advisory fee, credit card fees or any commissions received are non-refundable in the circumstance that a force majeure event occurs.
Low Cost Flights
50. If you book a low cost flight with us, we will make the booking on your behalf and your contract for your low cost flight will also be subject to the airline's booking terms and conditions.
51. It is your responsibility to ensure that all details of the booking are correct before proceeding. For any changes or cancellations, please contact the airline directly, quoting your reference.
Additional Airline Charges
52. Some Providers may also charge additional fees. Please check with the Provider for their full terms and conditions.
Hotel/Accommodation Bookings
53. Some Providers will require an additional charge to be paid locally (e.g. a resort fee) at the time of check in or check out. This amount is in addition to the amount shown during the booking process under the 'total booking cost' amount.
54. There may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking (e.g. local taxes, sales tax etc.). Any local taxes will be payable by you directly to the Provider at the time of check in/check out.
Changes in Price and Itineraries
55. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent.
56. If a Provider changes any part of your booking for reasons beyond its control, we will use our reasonable endeavours to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Any refund would be subject to the Travel Provider terms and conditions.
57. These terms and conditions are subject to variation at any time. Any variation will be displayed here, and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.
Your Obligations and Warranties
58. You warrant to us that:
a. you are at least 18 years old and have the power, capacity and authority to enter into a binding contract with us and with the Providers of the Travel Products that you acquire;
b. you have read and understood these terms and conditions and if booking on behalf of third parties, you have conveyed these terms and conditions to them;
c. the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process;
d. you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire adequate insurance cover; and
e. you will use the Booking & Advisory Services in accordance with these terms and conditions and you will not use the Booking & Advisory Services in any way to breach any laws or defame anyone.
Jurisdiction and Law
59. All matters arising out of or in connection with the Booking & Advisory Services and these terms and conditions are governed by the laws of Victoria, Australia. By acquiring the Booking & Advisory Services, you consent and submit to the exclusive jurisdiction of the laws of Victoria, Australia.
Definitions
" We" and "us" means Darebin Travel.
" You" or "your" means any user of our Website or any person who acquires the Booking & Advisory Services, including any person who acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person).
" Booking & Advisory Services" means services provided by us to you in assisting you to acquire a Travel Product from a Provider and includes advisory and consulting services.
"Force Majeure” means, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, adverse weather conditions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion and generalised lack of availability of raw materials or energy.
“ Travel Provider” or "Provider" or "Providers" means the company or person who provides you with the Travel Product on terms and conditions agreed with you.
" Travel Product" means the service or product provided by a Provider, for example, an airline or a hotel.
" Website" means our website https://deluxelife.com.au/
Schedule of Professional Service Fees
|
Planning Fee |
$125 per itinerary. Creating unique travel itineraries is our specialty. For detailed quotations providing tailored recommendations for custom designed tours, a non-refundable planning fee applies. Should you proceed with booking, this fee is credited towards your trip.
|
|
Service Fees |
$40 Domestic/Trans-Tasman airfare per person or as discounted
|
|
$150.00 International airfare per person or as discounted
|
|
|
$50.00 Domestic/Trans-Tasman business class airfare per person or as discounted
|
|
|
$200.00 International business class airfare per person or as discounted |
|
|
NIL Domestic/Trans-Tasman package, tour, or cruise per booking
|
|
|
NIL International package, tour, or cruise per booking |
|
|
$ Other Services dependent on service explained to you |
|
|
$200 to $500 Itinerary planning per booking (credited towards reservation once booked) |
|
|
Deposit & Balance |
For all bookings, the initial deposit is 20% and the balance of payment is due 60 days before departure. If Travel Provider terms and conditions vary, we may request an additional deposit from you, after the initial deposit is paid, plus the balance payment date may also vary. After you have paid your initial deposit, you will have five days cooling off period to accept these Booking & Advisory Terms and Conditions, during which time your deposit is refundable. After 5 days has passed, or you have accepted the Terms and Conditions, the deposit will automatically become non-refundable. Note, some Travel Products must be paid in full at time of booking. Service Fees must also be paid at time of booking and are non-refundable. After you pay the balance of payment this will become fully non-refundable 60 days before travel, or earlier, if specified by the supplier. |
|
Amendment Fees |
Changes to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
|
|
Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
|
|
|
Cancellation Fees |
Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $75 per passenger per booking in addition to Provider and credit card fees.
|
|
Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $150 per passenger per booking in addition to Provider and credit card fees.
|
|
|
Credit Card Fees |
Visa - an additional 2.0% applies
|
|
Mastercard - an additional 2.0% applies
|
|
|
American Express - an additional 2.0% applies
|
(All fees exclude GST, where applicable).
Privacy Notice
Darebin Travel collects your personal information to enable us to respond to your queries and provide you with the Booking & Advisory Services, including assisting in arrangements with Providers (such as hotels and flights).
We will also use your personal information to personalise the service we provide you, including your experience on our, and other, websites, and to provide you with information about our, and our partners’, business, products and services. Your personal information may be shared between entities within Darebin Travel and with DeluxeLife Pty Ltd (ACN: 647 484 115), disclosed to suppliers, Providers, our cloud infrastructure, our contractors and to others where authorised or required by law. Some of these entities may be located overseas.
ANNEXURE – TRAVEL TIPS FOR TRAVEL PRODUCTS
These tips set out below are NOT legally binding terms and conditions.
Passports, Visas and Health Requirements
It is your responsibility to ensure that you have the required documents, including visas and passports, before travelling to a destination. For more information please log on to www.dfat.gov.au and www.smarttraveller.gov.au. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australians and non-Australian passport holders. For more information, log on to www.visalink.com.au. You need to ensure that you have at least 6 months validity on your passport from the date of your departure return.
For International travellers booked on flights to the USA, including Hawaii, it is now mandatory, under the Visa Waiver Program to receive an electronic authorisation known as ESTA (Electronic System for Travel Authorisation) no less than 72 hours before travel to the USA. This can be obtained from the following website: https://esta.cbp.dhs.gov/esta/ .
For international travellers booked on flights to Canada, you either need a visitor visa or an Electronic Travel Authorization (eTA) to fly to, or transit through, a Canadian airport. An eTA can be obtained from the following website: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. You need to contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended before your travel departure date.
Travel Advice
We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website at www.dfat.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit.
Ticketing
For international and domestic departure, e-tickets will be issued upon payment and completion of the booking process. All other travel documentation, such as hotel booking confirmations, will be emailed to the email address you provided as an e-document. Should the Provider issue paper vouchers, these will be posted to the address you provided.
Baggage Allowance
Baggage allowance varies from airline to airline and in many cases the airfare you have paid may not include the cost to cover checked baggage. Please check with your Travel Advisor and/or the airline providing your flights for the allowances.
Frequent Flyers & Special Requests
For more information on whether your airfare is eligible for Frequent Flyer rewards, please contact the airline directly. When booking online, please ensure that you have entered your correct number. For bookings made by telephone via our Customer Service Team, please advise of your Frequent Flyer details and these will be added to your reservation. We do not take any responsibility should an airline not register your trip. You should retain copies of your air ticket and boarding pass.
Special requests will be passed on to the Providers but cannot be guaranteed.