Tour/Cruise
16 days
$AUD 1,577 per day
Departure: Oslo, Norway
Arrival: Bergen, Norway
Polar
River/Small ship/Barge
Finding True North
Your journey begins with an overnight stay in Oslo, where you’ll be greeted at the airport and escorted to your luxury accommodation for the night. Arrive early and spend the day exploring the Norwegian capital to see the blend of modern Scandinavian architecture, meets cool waterfront dining and medieval Viking folklore.
After breakfast in your hotel, begin your journey of wonder as you fly from Oslo to Longyearbyen, where your 6-star Discovery Yacht awaits. Longyearbyen is the capital of the Norwegian Svalbard Archipelago and the northernmost territorial capital in the world. Towering glaciers and mountains stretching as far as the eye can see will delight your adventurous spirit, providing a taste of what’s to come in the days ahead.
Upon embarking, meet the world-class crew on board Scenic Eclipse, including the Discovery Team. Comprised of expert naturalists, marine biologists, historians, and more, they will guide you through multi-sensory moments that will be the highlight of your voyage, sharing with you their passion and knowledge about your destination and the wildlife around you.
Settle into your luxurious suite before raising a glass of Champagne with fellow guests on the Observation Deck to toast your onward journey. As you set sail into another world, you may even be lucky to see the northern lights dancing in the sky.
Discover the remote wilderness of Svalbard, known as a polar desert, surrounded by rugged glaciers, frozen tundra and craggy mountain peaks. Due to the extraordinary nature of the region, your voyage itinerary is flexible, dependent on weather conditions. Your experienced Captain and Discovery Leader will use their expertise to design this section of your voyage from day to day, making the most of the long daylight hours, weather and ice conditions to give you the best experience possible in this extraordinary part of the world.
Daily Scenic Discovery excursions include outings by Zodiac, kayak and nature walks. Discover majestic Arctic scenery, tundra landscapes, native wildlife and marine life while exploring pristine locations. Feel the excitement building as the Discovery Team explains how your Zodiac, kayak, stand-up paddleboarding, nature walks, Scenic Freechoice and other Discovery excursions will take place in this polar region. Join an on board lecture in the state-of-the-art theatre and learn more about the places you’ll be visiting with our expert historians, geologists, archaeologists and photographers.
Allow your butler to bring you breakfast in bed after perusing the comprehensive 24-hour in-suite dining menu or head to the Yacht Club before looking for wildlife in the pristine Arctic scenery that’s gliding by.
During your voyage, there will be opportunities to see polar bears, walruses, whales, Arctic foxes, seals and seabirds, along with possible sightings of Svalbard reindeer, wolverines and Arctic rabbits. Be sure to always keep the binoculars provided in your suite with you or use the Swarovski telescopes on the Observation Lounge for a closer look at the Arctic wildlife.
Possible landing sites include Ny Ålesund, home to the world’s northernmost post office, where few are lucky enough to have travelled. Learn about this quaint town’s rich history in the Kings Bay Museum and hike Arctic trails with your Discovery Team to ensure your safety in polar bear country.
Join the Captain on the bridge as we sail through an Arctic wonderland. The open bridge policy provides an opportunity to learn about the technical abilities of your Discovery Yacht as well as joining the captain and Discovery Team in spotting wildlife from one of the best vantage points on the ship.
See how the Captain navigates through Polar regions where ice and weather conditions can rapidly change plans before your eyes. The unpredictability of an Arctic voyage is all part of the journey and adds to the excitement for the guests and the crew.
Spotting the Arctic’s elusive wildlife might be a chance of luck, but thanks to the eagle-eyed, experienced crew, your chances are greatly increased on board Scenic Eclipse. You can also always look for the Discovery Team experts to answer any questions you may have about this frozen world and expedition experiences – they are always on hand to share with you their knowledge and passion for this remarkable destination.
Open the midnight sun relieving blackout curtains in your ultra-luxury suite and step onto your private verandah to take in the inspiring view. Every day brings a new magical vista, from magnificent glaciers in iceberg dotted waters to jagged snow topped mountains towering over green slopes of tundra.
Today our journey may take us to the North East Svalbard Nature Reserve, the area’s highest population of polar bears and walrus, or to the North West Spitsbergen National Park, where we can cruise through spectacular fjords and see the vast wall of ice known as the Monaco Glacier. Join the Discovery Team in Zodiac excursions around nature’s floating ice sculptures.
Listen out for the loud crack of a glacier calving as you soak in the scenery from the Observation Deck and cabanas near the Sky Bar and keep your eyes peeled for movement on the ice and in the water for possible wildlife sightings.
Be sure to pack your swimmers for the ultimate icy experience. For many, the polar plunge is an exhilarating rite of passage and while the day may change, your Discovery Team will always look for a special place to set up the Discovery Yacht’s marina so that you can leap into the icy water below.
Feel the adrenalin build as you prepare to jump, then a moment that seems to stretch forever before you splash into the coldest water of your life. The polar plunge is an invigorating and refreshing shock to the system that you’ll be talking about for years to come. If you’d rather watch than jump in, you can enjoy the fun with a cup of hot chocolate from one of the spacious viewing areas.
After the plunge, warm up with a drink of your choice, from a specialty tea to aged whiskey, or head to the infrared saunas in the Senses Spa for some relaxation.
Svalbard’s southernmost island, Bear Island, or Bjørnøya in Norwegian, rises from gentle flat scenery in the north to dramatic sea cliffs on its southern shores. The island has the largest seabird colony in the northern hemisphere with around 1.5 million nesting birds and was originally called Bird Island. Use the Swarovski telescopes on the Observation Lounge or the binoculars from your suite to see how many species you can count, including Svalbard rock ptarmigans, puffins, skuas, little auks, kittiwakes, and black guillemots, whose feathers get whiter the farther north they are found.
If conditions allow, join a Zodiac tour to see the spectacular sea caves and tunnels created by the power of the waves, or possibly step ashore on an island where the only inhabitants work at a meteorological station.
Gaze up at the northernmost point in Europe from your spacious Observation Deck or a sun lounger beside the Panorama Bar. Soaring 307m from the sea into the sky, Nordkapp, or North Cape, is an unforgettable sight and marks the start of our journey down one of the world’s longest coastlines to Bergen.
Learn more about Norwegian history, culture and the magnificent fjords you will soon be sailing through in an engaging lecture in the state-of-the-art theatre with one of the Discovery Team experts.
You may also spend some reinvigorating time on board as you join a class in the PURE: Yoga & Pilates studio. Sessions include Aerial Yoga, TRX suspension training and Tibetan sound bowl healing; alternatively, work out in the fully equipped gym, where one-on-one fitness coaching sessions are available.
In the evening, up to 10 extraordinary dining experiences await. From contemporary French fine dining at Lumière to the freshest Japanese culinary at Sushi @ Koko’s, you'll see a Scenic Eclipse voyage is also a remarkable culinary journey.
Known as the cultural hub of the Arctic, Tromsø sits 400 kilometres above the Arctic Circle. Surprisingly cosmopolitan for its remote location, during the summer Tromsø is full of locals basking in the sunlight, tucking into fresh seafood on the docks, enjoying a drink at the world’s most northern brewery or taking a dip in the refreshing waters of the local beach. The starting point for many Arctic expeditions, you will love discovering the unique history of Tromsø.
The cable car up the Storsteinen Mountain offers sweeping views over Tromsø and the surrounding mountains.
Have your cameras ready for one of the most spectacular fjords in Norway. Ask your butler to bring you a hot chocolate onto the Observation Deck or join the Captain on the bridge as you sail by Trollfjord’s narrow 100m wide entry with steep sheer cliffs on either side. The Trollfjord is only around 3km long and is framed by 1100m mountain peaks with glaciers and waterfalls.
The postcard views continue cruising past the staggering peaks, sheltered coves and picturesque fishing villages of the Lofoten Islands. Enjoy specialty Kusmi teas and aromatic illy coffee in the Observation Lounge or Sky Deck where you can read books, play board games or enjoy a drink in one of the Discovery Yacht’s nine all-inclusive bars and watch the magnificent vistas roll by.
Luxuriate in a relaxing day at sea. Be led through a meditation beside large amethyst clusters in the PURE: Yoga & Pilates or perhaps book a treatment* in the Senses Spa, where you can be pampered with ESPA treatments blending traditional holistic therapies and modern-day techniques.
Select from the extensive list of facials, massages, body treatments and more*. The 550m2 facilities also include Scandinavian inspired plunge pools, infrared women’s and men’s saunas, steam room, a relaxation lounge and an outdoor pool area.
In the evening, join new travel friends in raising a glass of French Champagne before a seven course French fine dining meal paired with world-class wines at Lumière or ask your butler to set a private dinner for two in your ultra-luxury suite and watch a movie on your HDTV with Bose® speakers.
The World Heritage-listed Geirangerfjord is one of the most mesmerising scenes in Norway, where you can sail over sparkling waters beneath 800m high cliffs. Explore the protected fjord with the Discovery team. Your Discovery Yacht’s GPS Dynamic Positioning will enable her to maintain location without dropping anchor, preserving the sensitive eco-system.
The fjord is one of the best kayaking and stand-up paddleboarding opportunities of your voyage and a chance to quietly glide past waterfalls tumbling from snow covered mountain peaks. For more incredible views take to the skies in one of our on board helicopters^.
An Art Nouveau gem, Ålesund was reborn as one of Norway’s most beautiful cities after it was mostly destroyed in a fire in 1904. The Art Nouveau Centre & the Art Museum KUBE is a great place to learn about the city’s special history and stroll streets lined with some of the best Art Nouveau architecture in Europe. See otters, seals, Humboldt penguins, fish and more at Northern Europe’s largest saltwater aquarium, Atlanterhavsparken.
On board, explore other forms of art through the carefully curated art collection on Scenic Eclipse. Tea Time by Francois Bertrand, a cocktail dress made from more than 4,000 spoons in Lumière, and three custom installations by British graffiti artist Carl Hush in Koko’s are some of the highlights you’ll see around your ultra-luxury yacht.
Take in the views along Sognefjord, the largest fjord in Norway, from Scenic Eclipse’s Observation Terrace or breathe in the fresh fjord air as you sit back in one of the cabanas. Known as the ‘King of the Fjords’, at its deepest, Sognefjord plunges more than 1,300 metres below you as glide between steep mountains on either side.
One of Norway’s most popular destinations, the picturesque village of Flåm is where you can take one of the world’s most spectacular railway journeys. The 20km Flam Railway offers unobstructed views of the valley, as you gently wind through the steep mountains towards the town centre.
You’ll finish your journey in one the World Heritage-listed city of Bergen. Savour one last luxurious breakfast on your Discovery Yacht before saying farewell to the crew who have shared this once-in-a-lifetime journey with you. As you disembark, share the highlights of your journey in this spectacular part of the world with your new friends, knowing you have created stories for life.
Please book your flight to depart out of Bergen after 12:00 PM.
The itinerary is a guide only and may be amended for operational reasons. As such Scenic cannot guarantee the cruise will operate unaltered from the itinerary stated above. Please refer to our terms and conditions for further information.
These Booking & Advisory Services Terms and Conditions are designed to protect your rights under Australian Consumer law by ensuring that you are fully aware of all Travel Providers' terms and conditions, including payment schedules, before you commit to purchasing travel. These Booking & Advisory Services Terms and Conditions (below) are owned by our "Travel Affiliate" Darebin Travel. If there is any doubt as to your rights or obligations, our Travel Affiliate will answer your questions.
When you accept these terms and conditions, you agree that DeluxeLife Pty Ltd (ACN: 647 484 115) and its associates and suppliers (except our Travel Affiliate, as prescribed in the Booking & Advisory Services Terms and Conditions, below) shall not be liable for any loss and/or damage (including without limitation incidental or consequential damages and/or lost profits) resulting from your access to and/or inability to use the travel services provided by our Travel Affiliate Darebin Travel.
Summary
1. References to "us", "we" and/or "our" in these Booking & Advisory Services Terms and Conditions means Darebin Travel Pty Ltd (ABN: 70 005 763 208) trading as Darebin Travel.
2. We are a travel agent. We arrange travel services and sell a Travel Product on behalf of Third Party Travel Providers (Providers) including airlines, tour and cruise operators, car hirers and accommodation providers. We may charge a service fee for providing this service (outlined in the Schedule of Professional Service Fees).
3. Once we have booked a Travel Product on your behalf, your contract is then with the Provider of those services.
4. Your rights to amend or cancel your Travel Booking and the cost of doing so will be governed by the Provider's terms and conditions. The Provider’s terms and conditions may be non-refundable or may have amendment and cancellation fees. It is important that you understand this when entering into a contract with us. These fees are in addition to amendment and cancellation fees charged by us, outlined in the Schedule of Professional Service Fees.
Agency
5. We provide you with Booking & Advisory Services that allow you to acquire Travel Products from a Provider. We act as an agent for the Provider.
6. By acquiring Booking & Advisory Services from us, you agree that you have read and understood our terms and conditions and the terms and conditions of the Providers.
Fees and Commissions
7. We charge a fee for providing the Booking & Advisory Services to you. The fee is non-refundable, even if the Travel Product is not used.
8. All fees are outlined in the Schedule of Professional Service Fees.
9. We may receive a commission, fee, rebate, gift or financial incentives from Providers, in respect of your booking. Any commission, gift, fee, rebate and/or financial incentive received by us from Providers in relation to your booking is non-refundable in the event of cancellation.
Liability of Agency and Limitations of Liability
10. We are liable to you for providing Booking & Advisory Services in accordance with these terms and conditions.
11. Our travel Booking & Advisory Services come with guarantees under the Australian Consumer Law which cannot be excluded. These guarantees include that the services:
a. will be provided with due care and skill;
b. will be reasonably fit for the specified purpose;
c. can reasonably be expected to achieve the desired result; and
d. will be provided within a reasonable time.
12. If we do not meet any of the expectations set out in paragraph 11, you have rights under the Australian Consumer Law.
13. Subject to the Australian Consumer Law, we are not liable for any technical errors, corruption of any data, unauthorised access to your personal data, inaccuracies in information supplied by you or third parties, or failure to complete bookings when that failure is due to circumstances beyond our control.
14. Subject to the application of consumer guarantees which may be implied into the supply of Booking & Advisory Services to you, we are not otherwise liable to you or anyone else for any loss or damage which is suffered directly or indirectly in connection with the:
a. the delivery or non-delivery of the Travel Product; or
b. any act or omission of Providers or other third parties.
15. Apart from the rights you have under the Trade Practices Act that cannot be lawfully excluded, we shall not be liable for any inconvenience, delay, loss, death, injury or damage to you or your belongings or otherwise caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party suppliers, force majeure or any other event which is beyond our control.
16. Nothing in these terms and conditions is intended to exclude or restrict the application of consumer guarantees under consumer protection law.
Liability of the Provider
17. Once you have acquired Booking & Advisory Services from us, the Provider will provide you with the Travel Product on the terms and conditions agreed between you and the Provider. You should obtain and read the Provider's terms and conditions before acquiring Booking & Advisory Services from us.
18. The Provider is liable to you for a breach of obligations in providing you with the Travel Product.
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Booking Terms
20. The Travel Products offered are subject to availability and can be withdrawn without notice by the Provider. Travel Products may also change at any time in accordance with any Provider's terms and conditions.
21. When making a booking, you must provide details of each traveller correctly. We have no responsibility for any loss or damage arising from the incorrect entry of a traveller's details.
22. Travel Products obtained through the Booking & Advisory Services are not guaranteed until payment has been made in full and documents have been processed.
23. It is your responsibility to contact the Provider prior to departure to ensure there is no change to the scheduled departure time.
24. Most airlines offer only electronic confirmation of your reservation, or 'e-ticketing'. We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number after making a booking. It is your responsibility to advise us if you have not received your e-ticket confirmation.
25. When making a booking you must advise your consultant of any medical, dietary or mobility conditions you may have.
26. When making a booking you must advise us if you are pregnant.
Payment Terms
27. All pricing is reflected in Australian Dollars unless otherwise specified.
28. All pricing is inclusive of goods and services tax (GST), or other such value added taxes where applicable.
29. Payments processed in foreign currency (currency other than the original card holders country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.
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a. as merchant, where we take payment directly from you at the time of booking confirmation; or
b. as retail, where your Travel Product will either be paid to the Provider directly at the time of booking or payable to the Provider on the date of travel.
31. Travel Products purchased in accordance with the 'retail' method, will not be bound by these terms and conditions and you are responsible for pursuing any claims of cancellation, re-scheduling, refunds or chargebacks directly with the merchant.
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33. A credit card or debit card fee may also be charged by certain Providers and low cost carriers. You will be notified of such charges prior to your purchase.
34. All charges, including the credit card fees, may be in another currency (e.g. EUR), which we will provide an estimate for in Australian dollars.
Refunds and Credits
35. If you cancel your Travel Product, your right to a refund or credit is subject to the terms and conditions of the Provider.
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38. Where refunds for unused services are allowed, a service fee may be charged by the Provider against the value of the refund.
No Show
39. If you have a booking for a Travel Product (including flights and accommodation) but you do not show up to check-in or otherwise do not avail yourself of such Travel Product, you will not be entitled to any refund from us.
Cancellation and Amendments
40. If you amend or cancel your Travel Product, we reserve the right to charge the cancellation and amendment fees as per the Schedule of Professional Service Fees.
41. The Provider may charge cancellation and amendment fees in accordance with the terms and conditions agreed between you and the Provider. These will be in addition to the fees charged by us. We are not liable for any cancellation fees or refusals to refund made by the Provider.
42. Many Providers treat name changes and route and/or itinerary alterations as a full cancellation and these can incur full cancellation charges.
43. We will not charge a cancellation or amendment fee if you cancel or amend your booking due to a breach by us of our obligations to you or due to our fault.
Cancellations and Amendments for Online Low Cost Carrier Bookings Only
44. If your flight booking is with a low cost carrier, you can only cancel or change your booking by contacting the Provider directly.
Cancellations and amendments for hotel bookings only
Cancellations and Amendments for Hotel Bookings Only
45. Please review the cancellation policy for your hotel booking for any penalties that may apply.
Force Majeure
46. We will not be liable for any failure or delay in performing our obligations in booking the Travel Product that is due to events beyond our control.
47. If a force majeure event occurs that affects your booking, your entitlement to a refund, a credit or re-scheduled travel booking will depend on the Provider's terms and conditions.
48. If your booking is impacted by a force majeure event and you are entitled to a refund or credit from the Provider, we will facilitate this refund or credit.
49. The Booking & Service Advisory fee, credit card fees or any commissions received are non-refundable in the circumstance that a force majeure event occurs.
Low Cost Flights
50. If you book a low cost flight with us, we will make the booking on your behalf and your contract for your low cost flight will also be subject to the airline's booking terms and conditions.
51. It is your responsibility to ensure that all details of the booking are correct before proceeding. For any changes or cancellations, please contact the airline directly, quoting your reference.
Additional Airline Charges
52. Some Providers may also charge additional fees. Please check with the Provider for their full terms and conditions.
Hotel/Accommodation Bookings
53. Some Providers will require an additional charge to be paid locally (e.g. a resort fee) at the time of check in or check out. This amount is in addition to the amount shown during the booking process under the 'total booking cost' amount.
54. There may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking (e.g. local taxes, sales tax etc.). Any local taxes will be payable by you directly to the Provider at the time of check in/check out.
Changes in Price and Itineraries
55. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent.
56. If a Provider changes any part of your booking for reasons beyond its control, we will use our reasonable endeavours to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Any refund would be subject to the Travel Provider terms and conditions.
57. These terms and conditions are subject to variation at any time. Any variation will be displayed here, and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.
Your Obligations and Warranties
58. You warrant to us that:
a. you are at least 18 years old and have the power, capacity and authority to enter into a binding contract with us and with the Providers of the Travel Products that you acquire;
b. you have read and understood these terms and conditions and if booking on behalf of third parties, you have conveyed these terms and conditions to them;
c. the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process;
d. you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire adequate insurance cover; and
e. you will use the Booking & Advisory Services in accordance with these terms and conditions and you will not use the Booking & Advisory Services in any way to breach any laws or defame anyone.
Jurisdiction and Law
59. All matters arising out of or in connection with the Booking & Advisory Services and these terms and conditions are governed by the laws of Victoria, Australia. By acquiring the Booking & Advisory Services, you consent and submit to the exclusive jurisdiction of the laws of Victoria, Australia.
Definitions
" We" and "us" means Darebin Travel.
" You" or "your" means any user of our Website or any person who acquires the Booking & Advisory Services, including any person who acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person).
" Booking & Advisory Services" means services provided by us to you in assisting you to acquire a Travel Product from a Provider and includes advisory and consulting services.
"Force Majeure” means, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, adverse weather conditions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion and generalised lack of availability of raw materials or energy.
“ Travel Provider” or "Provider" or "Providers" means the company or person who provides you with the Travel Product on terms and conditions agreed with you.
" Travel Product" means the service or product provided by a Provider, for example, an airline or a hotel.
" Website" means our website https://deluxelife.com.au/
Schedule of Professional Service Fees
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Planning Fee |
$125 per itinerary. Creating unique travel itineraries is our specialty. For detailed quotations providing tailored recommendations for custom designed tours, a non-refundable planning fee applies. Should you proceed with booking, this fee is credited towards your trip.
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Service Fees |
$40 Domestic/Trans-Tasman airfare per person or as discounted
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$150.00 International airfare per person or as discounted
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$50.00 Domestic/Trans-Tasman business class airfare per person or as discounted
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$200.00 International business class airfare per person or as discounted |
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NIL Domestic/Trans-Tasman package, tour, or cruise per booking
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NIL International package, tour, or cruise per booking |
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$ Other Services dependent on service explained to you |
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$200 to $500 Itinerary planning per booking (credited towards reservation once booked) |
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Deposit & Balance |
For all bookings, the initial deposit is 20% and the balance of payment is due 60 days before departure. If Travel Provider terms and conditions vary, we may request an additional deposit from you, after the initial deposit is paid, plus the balance payment date may also vary. After you have paid your initial deposit, you will have five days cooling off period to accept these Booking & Advisory Terms and Conditions, during which time your deposit is refundable. After 5 days has passed, or you have accepted the Terms and Conditions, the deposit will automatically become non-refundable. Note, some Travel Products must be paid in full at time of booking. Service Fees must also be paid at time of booking and are non-refundable. After you pay the balance of payment this will become fully non-refundable 60 days before travel, or earlier, if specified by the supplier. |
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Amendment Fees |
Changes to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
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Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
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Cancellation Fees |
Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $75 per passenger per booking in addition to Provider and credit card fees.
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Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $150 per passenger per booking in addition to Provider and credit card fees.
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Credit Card Fees |
Visa - an additional 2.0% applies
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Mastercard - an additional 2.0% applies
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American Express - an additional 2.0% applies
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(All fees exclude GST, where applicable).
Privacy Notice
Darebin Travel collects your personal information to enable us to respond to your queries and provide you with the Booking & Advisory Services, including assisting in arrangements with Providers (such as hotels and flights).
We will also use your personal information to personalise the service we provide you, including your experience on our, and other, websites, and to provide you with information about our, and our partners’, business, products and services. Your personal information may be shared between entities within Darebin Travel and with DeluxeLife Pty Ltd (ACN: 647 484 115), disclosed to suppliers, Providers, our cloud infrastructure, our contractors and to others where authorised or required by law. Some of these entities may be located overseas.
ANNEXURE – TRAVEL TIPS FOR TRAVEL PRODUCTS
These tips set out below are NOT legally binding terms and conditions.
Passports, Visas and Health Requirements
It is your responsibility to ensure that you have the required documents, including visas and passports, before travelling to a destination. For more information please log on to www.dfat.gov.au and www.smarttraveller.gov.au. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australians and non-Australian passport holders. For more information, log on to www.visalink.com.au. You need to ensure that you have at least 6 months validity on your passport from the date of your departure return.
For International travellers booked on flights to the USA, including Hawaii, it is now mandatory, under the Visa Waiver Program to receive an electronic authorisation known as ESTA (Electronic System for Travel Authorisation) no less than 72 hours before travel to the USA. This can be obtained from the following website: https://esta.cbp.dhs.gov/esta/ .
For international travellers booked on flights to Canada, you either need a visitor visa or an Electronic Travel Authorization (eTA) to fly to, or transit through, a Canadian airport. An eTA can be obtained from the following website: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. You need to contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended before your travel departure date.
Travel Advice
We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website at www.dfat.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit.
Ticketing
For international and domestic departure, e-tickets will be issued upon payment and completion of the booking process. All other travel documentation, such as hotel booking confirmations, will be emailed to the email address you provided as an e-document. Should the Provider issue paper vouchers, these will be posted to the address you provided.
Baggage Allowance
Baggage allowance varies from airline to airline and in many cases the airfare you have paid may not include the cost to cover checked baggage. Please check with your Travel Advisor and/or the airline providing your flights for the allowances.
Frequent Flyers & Special Requests
For more information on whether your airfare is eligible for Frequent Flyer rewards, please contact the airline directly. When booking online, please ensure that you have entered your correct number. For bookings made by telephone via our Customer Service Team, please advise of your Frequent Flyer details and these will be added to your reservation. We do not take any responsibility should an airline not register your trip. You should retain copies of your air ticket and boarding pass.
Special requests will be passed on to the Providers but cannot be guaranteed.