River/Barge Cruise
21 days
$AUD 590 per day
Departure: Nice, France
Arrival: Lisbon, Portugal
River/Small ship/Barge
Explore the charms of Portugal and France by river
Welcome to Nice, a fascinating city on the French Riviera and the sun-kissed capital of the Côte d’Azur. You will be transferred from the airport to your centrally located hotel, where a three-night stay is yours to enjoy.
Today, you will be taken to Monte Carlo to learn about the jet set lifestyle that can be found in Monaco, an area that has famously been portrayed in a handful of successful movies and the home to one of the most recognisable Grand Prix tracks in the world.
Included Excursion
A city tour of Monaco and Monte Carlo
Today is yours to spend enjoying tour seaside surrounds at leisure, and your hospitality representative will be available to help you plan your day.
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Visit to Saint-Paul de Vence (extra expense)
After breakfast, you will get transferred to your Emerald Cruises Star-Ship in Arles, where a warm welcome awaits from your captain and crew. Tonight, enjoy a dinner on board.
Revel in the glory of the Roman Empire today during an insightful visit to Arles, including its UNESCO World Heritage-listed Roman and Romanesque monuments. Visit Arles Amphitheatre, a 2,000-year-old structure where thousands of spectators once gathered to watch heart-pounding chariot races.
Enjoy learning about the time spent by Vincent van Gogh in the city, taking inspiration from his surroundings and using them to create many of his most iconic pieces of art, including ‘Starry Night Over the Rhône’. Then, enjoy some time to explore the beauty of Arles at your leisure.
Included Excursion
Guided tour of Arles with arena visit
EmeraldPLUS
A Provençal dinner hosted by chef Fabien Morreale
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Excursion to Les Baux de Provence (extra expense)
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Visit to L’Occitane Factory (extra expense)
Avignon has a long and storied history. This fortified town is the former residence of seven consecutive Popes in the 1300s who fled Rome to escape from the political pressures of the Roman Empire. The city went on to become an important location during the French Revolution.
Embark on a guided walking tour to witness its illustrious past, including the ornate Gothic exterior of the UNESCO World Heritage-listed Palais des Papes, built by the Popes over two decad es. This evening you are invited to join the unique experience of a classical concert in Avignon.
Included Excursion
Guided tour of Avignon
EmeraldPLUS
Classical concert in Avignon
EmeraldACTIVE
Caning excursion in Avignon
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Guided tour of the Pont du Gard (extra expense)
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Private hidden Gems tours of Avignon (extra expense)
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Visit to Chateauneuf du Pape with wine tasting (extra expense)
A snapshot of quintessential France awaits your arrival in Viviers, a town that perfectly encapsulates the medieval days of the region. Pastel coloured buildings gently faded by the sun line narrow cobblestone streets, and the heart of the Old Town is yours to explore today during a guided walking tour.
Included Excursion
Guided tour of Viviers
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Visit to Chauvet Pont D’Arc (extra expense)
As we sail down the gently twisting Rhône River into Tournon, you’ll be treated to an extraordinary view of a 16th-century castle overlooking the village and a pair of ancient watchtowers adorning the surrounding rural landscape.
Today, embark on a guided tour of Tournon and learn about its illustrious history and the culture of the people who call it home. If you would like to explore more of the region’s natural beauty, then you may instead choose to embark on an EmeraldACTIVE hike through some of the local vineyards.
Included Excursion
Guided tour of Tournon
EmeraldACTIVE
Guided hike through the vineyards
As one of the largest cities in France and a former Roman capital, many of the most important moments in French history have taken place in Lyon. But it’s Lyonnaise cuisine that has really put this city on the map, delighting gastronomists from around the world.
Join your local guide for a walking tour of the city, including the UNESCO World Heritage-listed Basilica Notre-Dame de Fourvière. If you’re feeling more active, then you may instead choose to embark on a guided bike tour, touching on its most prominent architectural wonders and moments from history.
Included Excursion
Guided tour of Lyon
EmeraldACTIVE
Guided bike tour of Lyon
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Excursion to Pérouges (extra expense)
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Private Culinary Charms of Lyon (extra expense)
The birthplace of photography and the centre of Burgundy’s wine region is yours to discover today as you travel by road to the quaint village of Beaune. Stop to visit the Hospices de Beaune, one of the best-preserved examples of 15th-century French architecture and home to one of the most popular wine auctions in the country.
Included Excursion
Visit to the Hospices de Beaune
EmeraldPLUS
Cheese and olive tasting on board
Today, a tour of Lisbon’s centre will offer the perfect introduction to the Portuguese capital, where limestone cobbled streets are peppered with terracotta-roofed houses, all swathed in delightful breezy sea views.
Your tour will include a visit to the UNESCO World Heritage-listed Jerónimos Monastery, an icon of Late Gothic Manueline architecture that can be found gracing Lisbon’s harbour. The shrine-like south entrance is a true delight, with gables, pinnacles and a statue of Henry the Navigator, one of the pioneers of Portugal’s Age of Discovery, a period of time that brought riches to the Portuguese Empire.
Included Excursion
A guided tour of Lisbon
This morning, disembark your Star-Ship and travel south, following the coast of the Atlantic until you reach the enchanting town of Nazaré, known for its traditional fishing culture and fresh seafood. You will then continue onwards to Óbidos ,where you will be immersed by the medieval magic of this small town. After this you will arrive in Lisbon. Lisbon’s beauty has captivated people from around the world for centuries, and your included three-night stay in Lisbon is certain to leave you captivated too.
Located at the mouth of the Douro River, Porto is a fascinating and eclectic mix of modern and ancient architecture. Famous for its export of Port wines, it’s easy to imagine how British merchant ships would have once clustered together in the medieval harbour, waiting to take their produce across the water.
Your included tour of the coastal city will touch on the fortified structures of Castelo da Foz and Castelo do Queijo, a building whose pentagonal façades overlook the ocean. For those who wish to see the charms of Porto on foot, our active walk through the town will bring you closer to the vibrant daily life of the locals.
Included Excursion
Guided tour of Porto
EmeraldPLUS
A cruise through Porto
EmeraldACTIVE
Guided active walk in Porto
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Visit to Quinta da Aveleda (extra expense)
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Guided bike tour to the Atlantic (extra expense)
On today’s included excursion, you’ll visit the marvellous Baroque village of Lamego, stopping to see the picturesque Shrine of Our Lady of Remedies, a structure that stands gracefully over the town. If you’re feeling active, enjoy an invigorating walk down the 686 steps from the Sanctuary to the main square. On the same day you will get to experience a rural lunch at Quinta da Pacheca, one of the finest estates of river Douro and learn about the Portuguese mosaic painting tradition.
Included Excursion
Guided tour of Lamego
EmeraldPLUS
Rural lunch at Quinta da Pacheca
EmeraldPLUS
Mosaic tile painting lesson on board
EmeraldACTIVE
Walk down the steps of the Sanctuary of Our Lady of Remedies
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Visit to Mateus Manor House (extra expense)
After breakfast, you will be transferred from where your Star-Ship is docked in Lyon to Porto, where the second half of your river cruising adventure awaits. Meet your lovely on board staff on your contemporary Emerald Radiance Star-Ship.
Founded in Roman times, the ancient city of Salamanca and its UNESCO World Heritage-listed Old Quarter have an illustrious past, having been held by the Carthaginians, Romans, and Moors.
Travel to the beautiful ‘Golden City’ for a walking tour, which includes exploring the postcard-worthy galleries and arcades that adorn Plaza Mayor. You’ll also have the opportunity to see Casa de las Conchas, a building that has been lovingly decorated with more than 300 shells, and Salamanca’s university, one of the oldest universities in Europe that dates back to 1218.
Included Excursion
Guided tour of Salamanca
EmeraldPLUS
Tuna music band
Begin your day with a visit to the beautiful Quinta do Tedo vineyard in the heart of Portugal’s Douro Valley, nestled on the confluence of the Douro and Tedo rivers. This 18th-century estate is environmentally sound, creating organic produce by using traditional viticulture methods.
Alternatively, enjoy a guided walk through local vineyards, stopping along the way to admire your surroundings. Alternatively, embark on a kayak excursion along the river, taking in the impressive views from the heart of the Douro Valley.
This afternoon, enjoy sailing to Vega de Terrón, perhaps relaxing on the Sun Deck.
Included Excursion
Visit to Quinta do Tedo with wine tasting
EmeraldACTIVE
Kayak experience in Pinhão
EmeraldACTIVE
Guided active walk through the vineyards
Relax on board today and enjoy a full day of sailing through the UNESCO World Heritage-listed Douro Valley. This fascinating area is celebrated because it builds on two millennia of wine producing history, where viticulture has shaped the surrounding landscape and small, sleepy villages are peppered with dozens of sun-drenched vineyards.
Tonight, enjoy a welcome dinner and cocktail reception.
EmeraldPLUS
Portuguese cooking demonstration on board
The heart and soul of Lisbon is yours to discover independently today, as you stroll past gleaming white basilicas and traverse cobblestone streets. Your tour director will be available to help you plan your day of independent exploration.
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Excursion to Sintra (extra expense)
This morning, we are docked in Pocinho from where we take you to the charming medieval town of Castelo Rodrigo. On your touryou will have the chance to uncover the secrets of this small village’s fortress history and try some typical local products. Later, return to your Star-Ship for lunch and soak up your idyllic surrounds, enjoying a Port wine cocktail lesson on board as you sail towards Régua.
Included Excursion
Tour to Castelo Rodrigo
EmeraldPLUS
Port wine cocktail lesson on board
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Archaeological tour by 4x4 at the Côa Valley Museum (extra expense)
After breakfast, it’s time to bid farewell to your fellow guests and prepare for your transfer to the airport, taking memories of the golden city and illustrious vineyards with you.
This itinerary is a guide only and may be amended for operational reasons such as high and low water. As such, the cruise may operate altered from that stated above. Please refer to our terms and conditions for further information.
These Booking & Advisory Services Terms and Conditions are designed to protect your rights under Australian Consumer law by ensuring that you are fully aware of all Travel Providers' terms and conditions, including payment schedules, before you commit to purchasing travel. These Booking & Advisory Services Terms and Conditions (below) are owned by our "Travel Affiliate" Darebin Travel. If there is any doubt as to your rights or obligations, our Travel Affiliate will answer your questions.
When you accept these terms and conditions, you agree that DeluxeLife Pty Ltd (ACN: 647 484 115) and its associates and suppliers (except our Travel Affiliate, as prescribed in the Booking & Advisory Services Terms and Conditions, below) shall not be liable for any loss and/or damage (including without limitation incidental or consequential damages and/or lost profits) resulting from your access to and/or inability to use the travel services provided by our Travel Affiliate Darebin Travel.
Summary
1. References to "us", "we" and/or "our" in these Booking & Advisory Services Terms and Conditions means Darebin Travel Pty Ltd (ABN: 70 005 763 208) trading as Darebin Travel.
2. We are a travel agent. We arrange travel services and sell a Travel Product on behalf of Third Party Travel Providers (Providers) including airlines, tour and cruise operators, car hirers and accommodation providers. We may charge a service fee for providing this service (outlined in the Schedule of Professional Service Fees).
3. Once we have booked a Travel Product on your behalf, your contract is then with the Provider of those services.
4. Your rights to amend or cancel your Travel Booking and the cost of doing so will be governed by the Provider's terms and conditions. The Provider’s terms and conditions may be non-refundable or may have amendment and cancellation fees. It is important that you understand this when entering into a contract with us. These fees are in addition to amendment and cancellation fees charged by us, outlined in the Schedule of Professional Service Fees.
Agency
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Fees and Commissions
7. We charge a fee for providing the Booking & Advisory Services to you. The fee is non-refundable, even if the Travel Product is not used.
8. All fees are outlined in the Schedule of Professional Service Fees.
9. We may receive a commission, fee, rebate, gift or financial incentives from Providers, in respect of your booking. Any commission, gift, fee, rebate and/or financial incentive received by us from Providers in relation to your booking is non-refundable in the event of cancellation.
Liability of Agency and Limitations of Liability
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a. will be provided with due care and skill;
b. will be reasonably fit for the specified purpose;
c. can reasonably be expected to achieve the desired result; and
d. will be provided within a reasonable time.
12. If we do not meet any of the expectations set out in paragraph 11, you have rights under the Australian Consumer Law.
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14. Subject to the application of consumer guarantees which may be implied into the supply of Booking & Advisory Services to you, we are not otherwise liable to you or anyone else for any loss or damage which is suffered directly or indirectly in connection with the:
a. the delivery or non-delivery of the Travel Product; or
b. any act or omission of Providers or other third parties.
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Liability of the Provider
17. Once you have acquired Booking & Advisory Services from us, the Provider will provide you with the Travel Product on the terms and conditions agreed between you and the Provider. You should obtain and read the Provider's terms and conditions before acquiring Booking & Advisory Services from us.
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Booking Terms
20. The Travel Products offered are subject to availability and can be withdrawn without notice by the Provider. Travel Products may also change at any time in accordance with any Provider's terms and conditions.
21. When making a booking, you must provide details of each traveller correctly. We have no responsibility for any loss or damage arising from the incorrect entry of a traveller's details.
22. Travel Products obtained through the Booking & Advisory Services are not guaranteed until payment has been made in full and documents have been processed.
23. It is your responsibility to contact the Provider prior to departure to ensure there is no change to the scheduled departure time.
24. Most airlines offer only electronic confirmation of your reservation, or 'e-ticketing'. We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number after making a booking. It is your responsibility to advise us if you have not received your e-ticket confirmation.
25. When making a booking you must advise your consultant of any medical, dietary or mobility conditions you may have.
26. When making a booking you must advise us if you are pregnant.
Payment Terms
27. All pricing is reflected in Australian Dollars unless otherwise specified.
28. All pricing is inclusive of goods and services tax (GST), or other such value added taxes where applicable.
29. Payments processed in foreign currency (currency other than the original card holders country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.
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a. as merchant, where we take payment directly from you at the time of booking confirmation; or
b. as retail, where your Travel Product will either be paid to the Provider directly at the time of booking or payable to the Provider on the date of travel.
31. Travel Products purchased in accordance with the 'retail' method, will not be bound by these terms and conditions and you are responsible for pursuing any claims of cancellation, re-scheduling, refunds or chargebacks directly with the merchant.
32. As the merchant we are governed by the terms and conditions of the Provider of the merchant facility.
33. A credit card or debit card fee may also be charged by certain Providers and low cost carriers. You will be notified of such charges prior to your purchase.
34. All charges, including the credit card fees, may be in another currency (e.g. EUR), which we will provide an estimate for in Australian dollars.
Refunds and Credits
35. If you cancel your Travel Product, your right to a refund or credit is subject to the terms and conditions of the Provider.
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38. Where refunds for unused services are allowed, a service fee may be charged by the Provider against the value of the refund.
No Show
39. If you have a booking for a Travel Product (including flights and accommodation) but you do not show up to check-in or otherwise do not avail yourself of such Travel Product, you will not be entitled to any refund from us.
Cancellation and Amendments
40. If you amend or cancel your Travel Product, we reserve the right to charge the cancellation and amendment fees as per the Schedule of Professional Service Fees.
41. The Provider may charge cancellation and amendment fees in accordance with the terms and conditions agreed between you and the Provider. These will be in addition to the fees charged by us. We are not liable for any cancellation fees or refusals to refund made by the Provider.
42. Many Providers treat name changes and route and/or itinerary alterations as a full cancellation and these can incur full cancellation charges.
43. We will not charge a cancellation or amendment fee if you cancel or amend your booking due to a breach by us of our obligations to you or due to our fault.
Cancellations and Amendments for Online Low Cost Carrier Bookings Only
44. If your flight booking is with a low cost carrier, you can only cancel or change your booking by contacting the Provider directly.
Cancellations and amendments for hotel bookings only
Cancellations and Amendments for Hotel Bookings Only
45. Please review the cancellation policy for your hotel booking for any penalties that may apply.
Force Majeure
46. We will not be liable for any failure or delay in performing our obligations in booking the Travel Product that is due to events beyond our control.
47. If a force majeure event occurs that affects your booking, your entitlement to a refund, a credit or re-scheduled travel booking will depend on the Provider's terms and conditions.
48. If your booking is impacted by a force majeure event and you are entitled to a refund or credit from the Provider, we will facilitate this refund or credit.
49. The Booking & Service Advisory fee, credit card fees or any commissions received are non-refundable in the circumstance that a force majeure event occurs.
Low Cost Flights
50. If you book a low cost flight with us, we will make the booking on your behalf and your contract for your low cost flight will also be subject to the airline's booking terms and conditions.
51. It is your responsibility to ensure that all details of the booking are correct before proceeding. For any changes or cancellations, please contact the airline directly, quoting your reference.
Additional Airline Charges
52. Some Providers may also charge additional fees. Please check with the Provider for their full terms and conditions.
Hotel/Accommodation Bookings
53. Some Providers will require an additional charge to be paid locally (e.g. a resort fee) at the time of check in or check out. This amount is in addition to the amount shown during the booking process under the 'total booking cost' amount.
54. There may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking (e.g. local taxes, sales tax etc.). Any local taxes will be payable by you directly to the Provider at the time of check in/check out.
Changes in Price and Itineraries
55. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent.
56. If a Provider changes any part of your booking for reasons beyond its control, we will use our reasonable endeavours to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Any refund would be subject to the Travel Provider terms and conditions.
57. These terms and conditions are subject to variation at any time. Any variation will be displayed here, and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.
Your Obligations and Warranties
58. You warrant to us that:
a. you are at least 18 years old and have the power, capacity and authority to enter into a binding contract with us and with the Providers of the Travel Products that you acquire;
b. you have read and understood these terms and conditions and if booking on behalf of third parties, you have conveyed these terms and conditions to them;
c. the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process;
d. you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire adequate insurance cover; and
e. you will use the Booking & Advisory Services in accordance with these terms and conditions and you will not use the Booking & Advisory Services in any way to breach any laws or defame anyone.
Jurisdiction and Law
59. All matters arising out of or in connection with the Booking & Advisory Services and these terms and conditions are governed by the laws of Victoria, Australia. By acquiring the Booking & Advisory Services, you consent and submit to the exclusive jurisdiction of the laws of Victoria, Australia.
Definitions
" We" and "us" means Darebin Travel.
" You" or "your" means any user of our Website or any person who acquires the Booking & Advisory Services, including any person who acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person).
" Booking & Advisory Services" means services provided by us to you in assisting you to acquire a Travel Product from a Provider and includes advisory and consulting services.
"Force Majeure” means, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, adverse weather conditions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion and generalised lack of availability of raw materials or energy.
“ Travel Provider” or "Provider" or "Providers" means the company or person who provides you with the Travel Product on terms and conditions agreed with you.
" Travel Product" means the service or product provided by a Provider, for example, an airline or a hotel.
" Website" means our website https://deluxelife.com.au/
Schedule of Professional Service Fees
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Planning Fee |
$125 per itinerary. Creating unique travel itineraries is our specialty. For detailed quotations providing tailored recommendations for custom designed tours, a non-refundable planning fee applies. Should you proceed with booking, this fee is credited towards your trip.
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Service Fees |
$40 Domestic/Trans-Tasman airfare per person or as discounted
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$150.00 International airfare per person or as discounted
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$50.00 Domestic/Trans-Tasman business class airfare per person or as discounted
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$200.00 International business class airfare per person or as discounted |
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NIL Domestic/Trans-Tasman package, tour, or cruise per booking
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NIL International package, tour, or cruise per booking |
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$ Other Services dependent on service explained to you |
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$200 to $500 Itinerary planning per booking (credited towards reservation once booked) |
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Deposit & Balance |
For all bookings, the initial deposit is 20% and the balance of payment is due 60 days before departure. If Travel Provider terms and conditions vary, we may request an additional deposit from you, after the initial deposit is paid, plus the balance payment date may also vary. After you have paid your initial deposit, you will have five days cooling off period to accept these Booking & Advisory Terms and Conditions, during which time your deposit is refundable. After 5 days has passed, or you have accepted the Terms and Conditions, the deposit will automatically become non-refundable. Note, some Travel Products must be paid in full at time of booking. Service Fees must also be paid at time of booking and are non-refundable. After you pay the balance of payment this will become fully non-refundable 60 days before travel, or earlier, if specified by the supplier. |
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Amendment Fees |
Changes to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
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Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
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Cancellation Fees |
Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $75 per passenger per booking in addition to Provider and credit card fees.
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Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $150 per passenger per booking in addition to Provider and credit card fees.
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Credit Card Fees |
Visa - an additional 2.0% applies
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Mastercard - an additional 2.0% applies
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American Express - an additional 2.0% applies
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(All fees exclude GST, where applicable).
Privacy Notice
Darebin Travel collects your personal information to enable us to respond to your queries and provide you with the Booking & Advisory Services, including assisting in arrangements with Providers (such as hotels and flights).
We will also use your personal information to personalise the service we provide you, including your experience on our, and other, websites, and to provide you with information about our, and our partners’, business, products and services. Your personal information may be shared between entities within Darebin Travel and with DeluxeLife Pty Ltd (ACN: 647 484 115), disclosed to suppliers, Providers, our cloud infrastructure, our contractors and to others where authorised or required by law. Some of these entities may be located overseas.
ANNEXURE – TRAVEL TIPS FOR TRAVEL PRODUCTS
These tips set out below are NOT legally binding terms and conditions.
Passports, Visas and Health Requirements
It is your responsibility to ensure that you have the required documents, including visas and passports, before travelling to a destination. For more information please log on to www.dfat.gov.au and www.smarttraveller.gov.au. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australians and non-Australian passport holders. For more information, log on to www.visalink.com.au. You need to ensure that you have at least 6 months validity on your passport from the date of your departure return.
For International travellers booked on flights to the USA, including Hawaii, it is now mandatory, under the Visa Waiver Program to receive an electronic authorisation known as ESTA (Electronic System for Travel Authorisation) no less than 72 hours before travel to the USA. This can be obtained from the following website: https://esta.cbp.dhs.gov/esta/ .
For international travellers booked on flights to Canada, you either need a visitor visa or an Electronic Travel Authorization (eTA) to fly to, or transit through, a Canadian airport. An eTA can be obtained from the following website: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. You need to contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended before your travel departure date.
Travel Advice
We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website at www.dfat.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit.
Ticketing
For international and domestic departure, e-tickets will be issued upon payment and completion of the booking process. All other travel documentation, such as hotel booking confirmations, will be emailed to the email address you provided as an e-document. Should the Provider issue paper vouchers, these will be posted to the address you provided.
Baggage Allowance
Baggage allowance varies from airline to airline and in many cases the airfare you have paid may not include the cost to cover checked baggage. Please check with your Travel Advisor and/or the airline providing your flights for the allowances.
Frequent Flyers & Special Requests
For more information on whether your airfare is eligible for Frequent Flyer rewards, please contact the airline directly. When booking online, please ensure that you have entered your correct number. For bookings made by telephone via our Customer Service Team, please advise of your Frequent Flyer details and these will be added to your reservation. We do not take any responsibility should an airline not register your trip. You should retain copies of your air ticket and boarding pass.
Special requests will be passed on to the Providers but cannot be guaranteed.