River/Barge Cruise
10 days
$AUD 590 per day
Departure: Milan, Italy
Arrival: Venice, Italy
River/Small ship/Barge
Virtuoso
Begin your journey in stunning Milan and disembark in romantic Venice. These two legendary cities will bookend unforgettable experiences throughout the Veneto region.
This ultimate Venetian vacation is perfected by one unique quality: your stay onboard our floating boutique hotel. Not only will you benefit from an enviable location in Venice, you’ll also find that your hotel transports you to hidden gem towns nearby. Explore the waterfront shops, colorful facades and peaceful canals unique to Burano, Mazzorbo and Torcello. Farther south, discover Chioggia—a charming southern port loved by fishermen. And savor the spectacular wine and cuisines of this region every step of the way.
Ships
Dining
Excursions
Accommodations
Experiences
Arrive at Milan Malpensa Airport. If your cruise/tour package includes a group arrival transfer or if you have purchased a private arrival transfer, you will be greeted by a Uniworld representative and transferred to the Rosa Grand hotel.
Excursions
Meet your Uniworld guide at 2:00pm in the hotel to begin today’s excursion.* You will be taken to Santa Maria delle Grazie, a beautiful Gothic and Renaissance convent, which offers you a sight few visitors are lucky enough to see: Leonardo da Vinci's The Last Supper. Despite the throngs of tourists hopeful to see one of the most famous artworks in the world, the convent only allows small groups inside at a time, leaving many disappointed. As treasured Uniworld guests, however, you will skip the line with a reserved spot.
*Tour start time is subject to change. Start time will be at 2:00pm or later. Your Local Host will advise you of the confirmed start time when you check in to the hotel on Day 1.
**Occasionally, "The Last Supper" visit may take place on Day 2. Your local host will confirm excursion date and time when you check in to the hotel on Day 1.
Milan is a mecca for Italian fashionistas, famous for its innovative design and stylish flair. Venture inside the city’s hulking Gothic cathedral, as well as its cathedral to capitalism, Europe’s oldest shopping arcade. Alternatively, you can join a Masterpiece Collection optional excursion to Lake Como and Bellagio. This experience is bookable upon arrival, so please inquire with your tour manager about pricing and availability after check-in on Day 1.
Excursions
Your hotel is in the heart of the city, so it’s easy to see the highlights of the neighborhood on a short, guided walk. Il Duomo, the magnificent cathedral, was born in the 14th century yet finished 500 years later. The last part to be finished, one of its five great doors, wasn’t installed until 1965 and offers one of the most spectacular Gothic façades in the world. Step inside with a local expert for a tour of the ravishing interior, then walk across the square and under the splendid triumphal arch that welcomes visitors and shoppers into the Galleria Vittorio Emanuele. Learn a bit about the history of this area as you stroll through the beautiful 19th-century glass-covered arcade; it’s the oldest shopping mall in Europe and is still wildly popular, housing the flagships of leading fashion designers and trendy restaurants.
You’ll emerge in Piazza della Scala, home to the internationally celebrated opera house whose name comes from the square, Teatro alla Scala. Directly opposite Piazza della Scala is Milan’s city hall. A stunning Renaissance palace, it is just one of the palaces and fortresses that were the heart of medieval civic power, where the Viscontis and then the Sforzas reigned, each ruler adding to the city’s splendor and tumultuous history.
En route to Venice, you’ll stop in the literary hometown of Shakespeare’s famously star-crossed teen lovers to see the sights. Later, enjoy lunch at a historic wine estate owned by descendants of Dante and learn about one of the most unique Italian wines, Amarone di Valpolicella.
Excursions
Discover the real roots of Shakespeare’s tragic tale with a visit to the fair city of Verona. The Scaligeri family ruled the city for two centuries, routinely murdering one another to gain power; an echo of these savage family feuds found their way into the Bard’s tragedy. Your walking tour passes the house where Romeo purportedly lived, as well as the pretty 14th-century stone house where legend says Juliet listened to her Romeo’s vows. It’s certainly a romantic destination for lovers now as visitors leave love notes on the walls. Stop by the imposing Scaligeri tombs, and ramble along Via Mazzini and through Piazza delle Erbe—the bustling city square laid out where the ancient Roman forum once stood. After the tour, you’ll have a little free time to explore on your own. You might step into one of the beautiful and historic churches nearby or take an elevator up to the top of Torre dei Lamberti for a great view of the old city and its surroundings.
Your journey continues from Verona through the lovely vine-clad hills of the Valpolicella wine country. These vineyards grow Corvina, Rondinella and Molinara grapes—and even Garganega, the grape used for Soave wines. While the everyday Valpolicella red wine is popular and easy-drinking, the region also produces Amarone, a lush and unmistakable red that is the result of a unique wine-making process: Grapes are air-dried on bamboo racks for several months before being crushed for fermentation, giving the wine a luscious depth of flavor. Modest farmhouses and great estates alike produce delightful wines, but the Serego Alighieri estate, which belongs to descendants of Dante Alighieri, is one of the oldest and loveliest. The stately villa stands amid gracious gardens and fertile vineyards, welcoming you in for a tour of the grounds and cellars. You’ll see the drying racks and learn about the process before savoring a delectable three-course lunch carefully paired with Serego Alighieri wines.
With your early morning arrival at Doge’s Palace, you’ll be able to marvel at the estate in total peace. Wander through a Venetian neighborhood and experience daily life in an authentic Venetian residential quarter. Later in the evening, cap the day off with a private once-in-a-lifetime experience at an after-hours lighting ceremony inside St. Mark’s Basilica without the crowds.
Excursions
Please note that the amount of walking during this excursion is extensive.
Venice has no need to designate a pedestrians-only historic district because no cars are permitted within the island city - all transportation is by foot or water.
You first arrive at the Doge’s Palace and most famous plaza in Italy - St. Mark’s Square. Venetians elected their first doge, or duke, in AD 697 and began building the palace around AD 800.
The palace complex, as it exists now, mostly dates to the 14th and 15th centuries, and it brims with jaw-dropping artistic gems, including Tintoretto’s wall-sized Paradise and works by Veronese, Tiepolo and Titian. Throughout its history, Venice has been a supremely political city. Those convicted of crimes were led across the Bridge of Sighs to prison. Follow their footsteps to the prison and gaze into the cells. Casanova escaped from one of these cells. Other less-fortunate prisoners whiled away their time by inscribing graffiti on the walls, which you can still read.
You will continue this exploration by strolling through the historic Castello district. It’s the largest of Venice’s six districts. Back in the 13th century the Castello district was home to the Arsenal, where Venice’s ships were built. (Venetians boasted that they could build a complete ship in a single day.) This is also where the famous Biennale art exhibition now takes place. As you pass 800-year-old homes, you’ll hear the murmur of the soft local dialect through the open windows. Clothes flap from lines strung over tiny canals and kids kick soccer balls along cobbled alleys. It’s a real, living, breathing neighborhood, not just a historic site.
In addition to its well-known museums, Venice is also home to some highly specialized ones: Displays at the Correr are devoted to the history of Venice; the Museo della Musica contains 17th and 18th-century musical instruments and exhibits about composer Antonio Vivaldi. Known as the Red Priest for his hair color, Vivaldi taught music to the daughters of Venetian noblemen. The Museo Ebraico examines the history of the Jewish community that was confined to an island known as Ghetto Nuovo. The latter was one of Europe’s wealthiest and most cultured Jewish communities, made up in part with refugees from the Spanish Inquisition.
Welcome to Saint Mark’s Basilica. The doors of this icon are specially opened for you tonight. You will see the glorious church in the evening light and without the crowds. You’ll find it almost impossible not to gaze heavenward as you enter St. Mark’s. High overhead, magnificent domes are sheathed in mosaics telling the story of the New Testament, but don’t miss the intricate pattern of marble and mosaic tile under your feet. Ahead of you is the famous altarpiece made by 10th-century Byzantine artisans who gilded it and decorated it with precious gems, some of which were subsequently stolen by Napoleon. The building, which exemplifies the city’s historic connection to Byzantium and the Eastern Mediterranean, was finished in the 11th century and incorporates the remnants of earlier churches. Golden glass-tiled mosaics line the interior walls and cupolas, giving the church its nickname, Church of Gold. It houses treasures collected by Venetians over the centuries. The relics of St. Mark, patron saint of the city, were stolen from Alexandria, and the Tetrarch, a group of four crowned figures, was looted from Constantinople during the Fourth Crusade. Every successful Venetian voyager returned with something to decorate the basilica—a frieze, a statue—and the result is one of the most stunning works of art and architecture in this amazing city.
Please note: It is not always possible to arrange an after-hours visit to St. Mark’s Basilica if religious functions or festivities are taking place in the evening, such as during the week of Easter. On such occasions, an alternative option will be arranged.
Start your morning in one of two of the Veneto region’s UNESCO World Heritage cities, Vicenza or Padua. In the afternoon, you'll reboard the ship for scenic sailing across the lagoon as we head towards Mazzorbo and Burano. In the evening, you may wish to take your free time to stroll into town to appreciate this charming island when most of the tourists have left for the evening. Burano’s brightly painted fishermen’s cottages are an artist’s dream —hot pink, chartreuse, orange, lemon yellow, and more.
Excursions
Set out for Vicenza, a beautiful town famous for its shopping, its architecture, and for being the home of the Teatro Olimpico. Considered by many to be one of the greatest masterpieces of famous 16th-century architect, Andrea Palladio, the Teatro Olimpico is the oldest Italian Renaissance theater still in existence. A first of its kind, this indoor theater was crafted in wood, stucco, and plaster, with seating room for 400. Enjoy a captivating light and music show while you’re here—an absolute must-see. Afterwards, enjoy lunch on your own in town.
Join your local guide on a walking tour of medieval Padua. Discover the city’s great squares, churches and palaces.
Padua flourished as a hub of learning and discovery in the 13th and 14th centuries. The second-oldest university in Italy was founded here in 1222, hosting such students as Copernicus and faculty as Galileo. Immediately outside the Palazzo del Bo, the university’s first home, you’ll see a cafe where revolutionaries met to plot an uprising against Austrian invaders in 1848.
Stroll past the largest public square in Italy, Prato della Valle, originally laid out by the Romans and transformed in the 18th century into a graceful, elliptical open space with a serene canal and statues of local nobles. Gaze upon the Byzantine-influenced domes and towers of the vast Basilica of Saint Anthony of Padua, where you’ll often find a crowd waiting to offer thanks or prayers.
You will have some free time too explore Padua on your own, perhaps stopping for lunch at one of the many delicious eateries in town.
Spend the day exploring the northern lagoon of Venice and its captivating islands. Start with a visit to Torcello's famous basilica with an art historian, then stroll through the agricultural island of Mazzorbo and the rainbow-hued island of Burano during your free time after lunch. Alternatively, you can take the afternoon to see the renowned glassblowing artisans of Murano at work.
Excursions
Settled before Venice was founded, Torcello was once the greatest, most populous city in the lagoon. Now, however, only a handful of people live there. Its centerpiece is the basilica of Santa Maria Assunta, the oldest church in the lagoon and a monument to Torcello's lost might. The doors open early for you, so you can see the stunning 11th-century mosaic of the Last Judgment without the crowds—and with expert commentary from your art historian guide.
Before we head back to the ship, relax with a cup of coffee at a serene little Osteria on the island.
Murano’s glassblowers are renowned for being amongst the best in the world—and how could they not be, with a tradition of craftsmanship dating back eight centuries? Watch a glass-master shape beautiful works of art in their Murano workshop. Before you leave, take some time to roam around the factory’s gallery to view works in a wide variety of styles—from tableware to sculptural, traditional to modern. You can even purchase some for yourself to bring a piece of Murano to your home.
Today, you’ll admire the greatest sites of charming and coastal Chioggia, including a stop at the local and lively market.
Excursions
Chioggia is the quintessential Venetian Lagoon fishing village. Founded in the fifth century, it was known as the pantry of Venice because of its many small truck farms, which supplied Venetian households with produce until just a few decades ago. It is still a thriving fishing port; its wholesale fish market is one of the largest in Italy. On Thursdays, Chioggia also hosts Corso del Popolo—a dynamic outdoor market along its main thoroughfare where stands sell everything from clothes, shs, purses, gadgets and “every-day” domestic items. Locals usually do their shopping here as prices are more affordable than retail shopping.
Set off on a light bicycle ride along the beaches of Chioggia, an island often described as a second Venice in miniature. Head to Lusenzo Lagoon, break to see the fishing boats, and then continue on to Isola dell’Unione.
Head to one of the most enticing islands of the Venice lagoon, Chioggia. A small fishing port often referred to as a Venice in miniature, with a well-preserved tradition due to its relative lack of crowds, Chioggia is a wonderfully authentic and picturesque island. Board a genuine Adriatic wooden sailing boat, a bragozzo, to take in the island from the clear blue waters of the lagoon.
After your sailing, return to shore for a visit to Tenuta Ca’ Zen, a beautiful Venetian villa with a fascinating story. Here, you can explore the expansive grounds, antique stable, family chapel and more before rejoining the group for a tasting of local products, which include organic olive oil, wines, honey and cheeses.
With a sommelier as your guide today, you will learn about the long history of winemaking in the Veneto region. Visit Dominio di Bagnoli, one of the oldest wine producing properties in Europe, for a private tasting. A variety of wines are produced here, with the most popular being made from an indigenous grape variety. The beautiful property of Dominio di Bagnoli is also a farm, where rice, grain and other products are grown. You’ll have the opportunity to see the granary on your visit today.
This morning, join a sailing excursion where you’ll explore the Po Delta where the Po River and the Adriatic Sea meet. Later, during lunch, we sail back to Venice.
Excursions
Set off for the Euganean hills to discover one of Europe’s most majestic castles. Enjoy a guided tour of a palace so beautiful that it became a resort for the Habsburg Dynasty before being returned to Italy following the first world war. After marveling at its frescd walls, continue on for a guided walk around its beautiful gardens or take some free time for yourself to explore as you please before returning to the ship.
As your water taxi glides past narrow side canals and the Canal Grande, you’ll arrive in style at the Rialto Bridge. The iconic stone arch bridge sits at the narrowest point of the Canal Grande and holds numerous shops and restaurants.
Excursions
Back when Venice was at the height of its power, only the Rialto Bridge spanned the Grand Canal—and the city’s famous Rialto markets for fish and produce have sprawled at its feet as long as the bridge has arched over the water. Here you’ll find violet artichokes from the nearby island of Sant’Erasmo, honey from the salt marshes, white asparagus from Giare—and Venetians shopping for their dinners in the historic heart of the city. Join them as you explore the colorful, noisy and fun arcades with your guide (the ship’s chef often accompanies this expedition), who knows Venice’s culinary arts intimately. Freshly caught local fish is sold to knowledgeable customers under the Gothic arches of the covered fish market, which was probably originally built in the 11th century. At the end of the tour (and after some free time where you should have plenty of time to enjoy a gondola ride), join your guide at a bacaro (a casual wine bar) for the Venetian version of happy hour, called ombra e cicchetti—a drink (often a glass of prosecco) with a bite of something delicious—perhaps crostini with salt cod spread or another Venetian fish specialty.
Get an early morning start to see a side of Venice most of the tourists miss—The Dorsoduro. One of Venice’s six main sestieri, or districts, The Dorsoduro is quieter than some of the more popular districts and thus has an authentic, easygoing atmosphere. Enjoy a walking tour around this picturesque side of town before moving on to visit a gondola artisan. See the craftwork that gs into Venice’s iconic sailing vessels and meet some local masters at work.
An integral feature of the Carnival of Venice, masks are known for their intricate beauty and wide variety of styles. See for yourself how these masks are created at one of the top handmade mask ateliers in town.
Venice is known for a unique style of rowing—standing up and facing forward—that is iconic to its gondoliers. This style is also used by athletes, who race batellina boats. The sport, known as Regate, has been held in Venice for over a thousand years. Try your hand at the technique in a lesson led by Row Venice, a non-profit organization of female rowers dedicated to preserving the sport and supporting female rowers, who are vastly underrepresented.
This MAKE TRAVEL MATTER® Experience supports Global Goal 5: Gender Equality; and Global Goal 11: Sustainable Cities and Communities.
Disembark the ship. If your cruise/tour package includes a group departure transfer or if you purchased a private departure transfer, you will be transferred to Venice Marco Polo International Airport for your flight home.
These Booking & Advisory Services Terms and Conditions are designed to protect your rights under Australian Consumer law by ensuring that you are fully aware of all Travel Providers' terms and conditions, including payment schedules, before you commit to purchasing travel. These Booking & Advisory Services Terms and Conditions (below) are owned by our "Travel Affiliate" Darebin Travel. If there is any doubt as to your rights or obligations, our Travel Affiliate will answer your questions.
When you accept these terms and conditions, you agree that DeluxeLife Pty Ltd (ACN: 647 484 115) and its associates and suppliers (except our Travel Affiliate, as prescribed in the Booking & Advisory Services Terms and Conditions, below) shall not be liable for any loss and/or damage (including without limitation incidental or consequential damages and/or lost profits) resulting from your access to and/or inability to use the travel services provided by our Travel Affiliate Darebin Travel.
Summary
1. References to "us", "we" and/or "our" in these Booking & Advisory Services Terms and Conditions means Darebin Travel Pty Ltd (ABN: 70 005 763 208) trading as Darebin Travel.
2. We are a travel agent. We arrange travel services and sell a Travel Product on behalf of Third Party Travel Providers (Providers) including airlines, tour and cruise operators, car hirers and accommodation providers. We may charge a service fee for providing this service (outlined in the Schedule of Professional Service Fees).
3. Once we have booked a Travel Product on your behalf, your contract is then with the Provider of those services.
4. Your rights to amend or cancel your Travel Booking and the cost of doing so will be governed by the Provider's terms and conditions. The Provider’s terms and conditions may be non-refundable or may have amendment and cancellation fees. It is important that you understand this when entering into a contract with us. These fees are in addition to amendment and cancellation fees charged by us, outlined in the Schedule of Professional Service Fees.
Agency
5. We provide you with Booking & Advisory Services that allow you to acquire Travel Products from a Provider. We act as an agent for the Provider.
6. By acquiring Booking & Advisory Services from us, you agree that you have read and understood our terms and conditions and the terms and conditions of the Providers.
Fees and Commissions
7. We charge a fee for providing the Booking & Advisory Services to you. The fee is non-refundable, even if the Travel Product is not used.
8. All fees are outlined in the Schedule of Professional Service Fees.
9. We may receive a commission, fee, rebate, gift or financial incentives from Providers, in respect of your booking. Any commission, gift, fee, rebate and/or financial incentive received by us from Providers in relation to your booking is non-refundable in the event of cancellation.
Liability of Agency and Limitations of Liability
10. We are liable to you for providing Booking & Advisory Services in accordance with these terms and conditions.
11. Our travel Booking & Advisory Services come with guarantees under the Australian Consumer Law which cannot be excluded. These guarantees include that the services:
a. will be provided with due care and skill;
b. will be reasonably fit for the specified purpose;
c. can reasonably be expected to achieve the desired result; and
d. will be provided within a reasonable time.
12. If we do not meet any of the expectations set out in paragraph 11, you have rights under the Australian Consumer Law.
13. Subject to the Australian Consumer Law, we are not liable for any technical errors, corruption of any data, unauthorised access to your personal data, inaccuracies in information supplied by you or third parties, or failure to complete bookings when that failure is due to circumstances beyond our control.
14. Subject to the application of consumer guarantees which may be implied into the supply of Booking & Advisory Services to you, we are not otherwise liable to you or anyone else for any loss or damage which is suffered directly or indirectly in connection with the:
a. the delivery or non-delivery of the Travel Product; or
b. any act or omission of Providers or other third parties.
15. Apart from the rights you have under the Trade Practices Act that cannot be lawfully excluded, we shall not be liable for any inconvenience, delay, loss, death, injury or damage to you or your belongings or otherwise caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party suppliers, force majeure or any other event which is beyond our control.
16. Nothing in these terms and conditions is intended to exclude or restrict the application of consumer guarantees under consumer protection law.
Liability of the Provider
17. Once you have acquired Booking & Advisory Services from us, the Provider will provide you with the Travel Product on the terms and conditions agreed between you and the Provider. You should obtain and read the Provider's terms and conditions before acquiring Booking & Advisory Services from us.
18. The Provider is liable to you for a breach of obligations in providing you with the Travel Product.
19. As an agent of the Provider, we have no control over or liability for, the services provided by Providers. We cannot guarantee the performance of the Provider and we have no liability in respect of the supply of any Travel Products including any liability in contract, tort or otherwise, for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by any provider of travel services or products by Providers. All bookings with us are subject to the terms and conditions and limitations of liability imposed by the Provider.
Booking Terms
20. The Travel Products offered are subject to availability and can be withdrawn without notice by the Provider. Travel Products may also change at any time in accordance with any Provider's terms and conditions.
21. When making a booking, you must provide details of each traveller correctly. We have no responsibility for any loss or damage arising from the incorrect entry of a traveller's details.
22. Travel Products obtained through the Booking & Advisory Services are not guaranteed until payment has been made in full and documents have been processed.
23. It is your responsibility to contact the Provider prior to departure to ensure there is no change to the scheduled departure time.
24. Most airlines offer only electronic confirmation of your reservation, or 'e-ticketing'. We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number after making a booking. It is your responsibility to advise us if you have not received your e-ticket confirmation.
25. When making a booking you must advise your consultant of any medical, dietary or mobility conditions you may have.
26. When making a booking you must advise us if you are pregnant.
Payment Terms
27. All pricing is reflected in Australian Dollars unless otherwise specified.
28. All pricing is inclusive of goods and services tax (GST), or other such value added taxes where applicable.
29. Payments processed in foreign currency (currency other than the original card holders country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.
30. We sell Travel Products in two different ways:
a. as merchant, where we take payment directly from you at the time of booking confirmation; or
b. as retail, where your Travel Product will either be paid to the Provider directly at the time of booking or payable to the Provider on the date of travel.
31. Travel Products purchased in accordance with the 'retail' method, will not be bound by these terms and conditions and you are responsible for pursuing any claims of cancellation, re-scheduling, refunds or chargebacks directly with the merchant.
32. As the merchant we are governed by the terms and conditions of the Provider of the merchant facility.
33. A credit card or debit card fee may also be charged by certain Providers and low cost carriers. You will be notified of such charges prior to your purchase.
34. All charges, including the credit card fees, may be in another currency (e.g. EUR), which we will provide an estimate for in Australian dollars.
Refunds and Credits
35. If you cancel your Travel Product, your right to a refund or credit is subject to the terms and conditions of the Provider.
36. If the Provider is required to provide you with a refund or credit for the Travel Product, we will liaise with the Provider to arrange that refund. Where you are entitled to a refund, we are unable to provide you with this refund until we receive it from the Provider. Please note that most Providers take 60 – 90 days to process any refund.
37. Any refund or credit will be subject to these terms and conditions and will not include the Booking & Service Advisory fee, credit card fees or any commissions received. You may also be charged a cancellation fee by the Provider.
38. Where refunds for unused services are allowed, a service fee may be charged by the Provider against the value of the refund.
No Show
39. If you have a booking for a Travel Product (including flights and accommodation) but you do not show up to check-in or otherwise do not avail yourself of such Travel Product, you will not be entitled to any refund from us.
Cancellation and Amendments
40. If you amend or cancel your Travel Product, we reserve the right to charge the cancellation and amendment fees as per the Schedule of Professional Service Fees.
41. The Provider may charge cancellation and amendment fees in accordance with the terms and conditions agreed between you and the Provider. These will be in addition to the fees charged by us. We are not liable for any cancellation fees or refusals to refund made by the Provider.
42. Many Providers treat name changes and route and/or itinerary alterations as a full cancellation and these can incur full cancellation charges.
43. We will not charge a cancellation or amendment fee if you cancel or amend your booking due to a breach by us of our obligations to you or due to our fault.
Cancellations and Amendments for Online Low Cost Carrier Bookings Only
44. If your flight booking is with a low cost carrier, you can only cancel or change your booking by contacting the Provider directly.
Cancellations and amendments for hotel bookings only
Cancellations and Amendments for Hotel Bookings Only
45. Please review the cancellation policy for your hotel booking for any penalties that may apply.
Force Majeure
46. We will not be liable for any failure or delay in performing our obligations in booking the Travel Product that is due to events beyond our control.
47. If a force majeure event occurs that affects your booking, your entitlement to a refund, a credit or re-scheduled travel booking will depend on the Provider's terms and conditions.
48. If your booking is impacted by a force majeure event and you are entitled to a refund or credit from the Provider, we will facilitate this refund or credit.
49. The Booking & Service Advisory fee, credit card fees or any commissions received are non-refundable in the circumstance that a force majeure event occurs.
Low Cost Flights
50. If you book a low cost flight with us, we will make the booking on your behalf and your contract for your low cost flight will also be subject to the airline's booking terms and conditions.
51. It is your responsibility to ensure that all details of the booking are correct before proceeding. For any changes or cancellations, please contact the airline directly, quoting your reference.
Additional Airline Charges
52. Some Providers may also charge additional fees. Please check with the Provider for their full terms and conditions.
Hotel/Accommodation Bookings
53. Some Providers will require an additional charge to be paid locally (e.g. a resort fee) at the time of check in or check out. This amount is in addition to the amount shown during the booking process under the 'total booking cost' amount.
54. There may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking (e.g. local taxes, sales tax etc.). Any local taxes will be payable by you directly to the Provider at the time of check in/check out.
Changes in Price and Itineraries
55. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent.
56. If a Provider changes any part of your booking for reasons beyond its control, we will use our reasonable endeavours to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Any refund would be subject to the Travel Provider terms and conditions.
57. These terms and conditions are subject to variation at any time. Any variation will be displayed here, and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.
Your Obligations and Warranties
58. You warrant to us that:
a. you are at least 18 years old and have the power, capacity and authority to enter into a binding contract with us and with the Providers of the Travel Products that you acquire;
b. you have read and understood these terms and conditions and if booking on behalf of third parties, you have conveyed these terms and conditions to them;
c. the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process;
d. you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire adequate insurance cover; and
e. you will use the Booking & Advisory Services in accordance with these terms and conditions and you will not use the Booking & Advisory Services in any way to breach any laws or defame anyone.
Jurisdiction and Law
59. All matters arising out of or in connection with the Booking & Advisory Services and these terms and conditions are governed by the laws of Victoria, Australia. By acquiring the Booking & Advisory Services, you consent and submit to the exclusive jurisdiction of the laws of Victoria, Australia.
Definitions
" We" and "us" means Darebin Travel.
" You" or "your" means any user of our Website or any person who acquires the Booking & Advisory Services, including any person who acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person).
" Booking & Advisory Services" means services provided by us to you in assisting you to acquire a Travel Product from a Provider and includes advisory and consulting services.
"Force Majeure” means, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, adverse weather conditions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion and generalised lack of availability of raw materials or energy.
“ Travel Provider” or "Provider" or "Providers" means the company or person who provides you with the Travel Product on terms and conditions agreed with you.
" Travel Product" means the service or product provided by a Provider, for example, an airline or a hotel.
" Website" means our website https://deluxelife.com.au/
Schedule of Professional Service Fees
|
Planning Fee |
$125 per itinerary. Creating unique travel itineraries is our specialty. For detailed quotations providing tailored recommendations for custom designed tours, a non-refundable planning fee applies. Should you proceed with booking, this fee is credited towards your trip.
|
|
Service Fees |
$40 Domestic/Trans-Tasman airfare per person or as discounted
|
|
$150.00 International airfare per person or as discounted
|
|
|
$50.00 Domestic/Trans-Tasman business class airfare per person or as discounted
|
|
|
$200.00 International business class airfare per person or as discounted |
|
|
NIL Domestic/Trans-Tasman package, tour, or cruise per booking
|
|
|
NIL International package, tour, or cruise per booking |
|
|
$ Other Services dependent on service explained to you |
|
|
$200 to $500 Itinerary planning per booking (credited towards reservation once booked) |
|
|
Deposit & Balance |
For all bookings, the initial deposit is 20% and the balance of payment is due 60 days before departure. If Travel Provider terms and conditions vary, we may request an additional deposit from you, after the initial deposit is paid, plus the balance payment date may also vary. After you have paid your initial deposit, you will have five days cooling off period to accept these Booking & Advisory Terms and Conditions, during which time your deposit is refundable. After 5 days has passed, or you have accepted the Terms and Conditions, the deposit will automatically become non-refundable. Note, some Travel Products must be paid in full at time of booking. Service Fees must also be paid at time of booking and are non-refundable. After you pay the balance of payment this will become fully non-refundable 60 days before travel, or earlier, if specified by the supplier. |
|
Amendment Fees |
Changes to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
|
|
Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
|
|
|
Cancellation Fees |
Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $75 per passenger per booking in addition to Provider and credit card fees.
|
|
Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $150 per passenger per booking in addition to Provider and credit card fees.
|
|
|
Credit Card Fees |
Visa - an additional 2.0% applies
|
|
Mastercard - an additional 2.0% applies
|
|
|
American Express - an additional 2.0% applies
|
(All fees exclude GST, where applicable).
Privacy Notice
Darebin Travel collects your personal information to enable us to respond to your queries and provide you with the Booking & Advisory Services, including assisting in arrangements with Providers (such as hotels and flights).
We will also use your personal information to personalise the service we provide you, including your experience on our, and other, websites, and to provide you with information about our, and our partners’, business, products and services. Your personal information may be shared between entities within Darebin Travel and with DeluxeLife Pty Ltd (ACN: 647 484 115), disclosed to suppliers, Providers, our cloud infrastructure, our contractors and to others where authorised or required by law. Some of these entities may be located overseas.
ANNEXURE – TRAVEL TIPS FOR TRAVEL PRODUCTS
These tips set out below are NOT legally binding terms and conditions.
Passports, Visas and Health Requirements
It is your responsibility to ensure that you have the required documents, including visas and passports, before travelling to a destination. For more information please log on to www.dfat.gov.au and www.smarttraveller.gov.au. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australians and non-Australian passport holders. For more information, log on to www.visalink.com.au. You need to ensure that you have at least 6 months validity on your passport from the date of your departure return.
For International travellers booked on flights to the USA, including Hawaii, it is now mandatory, under the Visa Waiver Program to receive an electronic authorisation known as ESTA (Electronic System for Travel Authorisation) no less than 72 hours before travel to the USA. This can be obtained from the following website: https://esta.cbp.dhs.gov/esta/ .
For international travellers booked on flights to Canada, you either need a visitor visa or an Electronic Travel Authorization (eTA) to fly to, or transit through, a Canadian airport. An eTA can be obtained from the following website: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. You need to contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended before your travel departure date.
Travel Advice
We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website at www.dfat.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit.
Ticketing
For international and domestic departure, e-tickets will be issued upon payment and completion of the booking process. All other travel documentation, such as hotel booking confirmations, will be emailed to the email address you provided as an e-document. Should the Provider issue paper vouchers, these will be posted to the address you provided.
Baggage Allowance
Baggage allowance varies from airline to airline and in many cases the airfare you have paid may not include the cost to cover checked baggage. Please check with your Travel Advisor and/or the airline providing your flights for the allowances.
Frequent Flyers & Special Requests
For more information on whether your airfare is eligible for Frequent Flyer rewards, please contact the airline directly. When booking online, please ensure that you have entered your correct number. For bookings made by telephone via our Customer Service Team, please advise of your Frequent Flyer details and these will be added to your reservation. We do not take any responsibility should an airline not register your trip. You should retain copies of your air ticket and boarding pass.
Special requests will be passed on to the Providers but cannot be guaranteed.