River/Barge Cruise
11 days
$AUD 811 per day
Departure: Ho Chi Minh City, Vietnam
Arrival: Siem Reap, Cambodia
River/Small ship/Barge
Mekong magnificence
Welcome to Vietnam and step foot into a world of luxury starting with your air-conditioned airport transfer en-route to the Caravelle Hotel Saigon, located downtown in the heart of HCMC. Meet your Tour Director at 12:00 to run through an overview of your upcoming trip and drop off your luggage and passport. Then head to a local restaurant for lunch with your group of eager travellers ready to explore the mysteries of the Mekong River.
A coach will transfer you to My Tho where the breathtaking Scenic Spirit awaits. Start with a cocktail reception hosted by your Cruise Director. Take a stroll around the decks to orientate yourself as to where all the amenities are. After your welcome dinner, settling into your private suite ds not mean you settle for service. At any time, your dedicated personal butler is free to swing by with a nightcap and delivery of your preferred pillows. A calm 4-hour sail brings you to halt off Cai Be where the ship will anchor overnight.
Please book your flight to arrive into Ho Chi Minh City prior to 08:00 AM.
Start the day with a full gourmet breakfast – complete with champagne – before heading out to explore Cai Be.
Freechoice:
Choose to travel via sampan to Tan Phong, a small island located near Cai Be town that is rich in alluvial soil suitable for tropical fruit orchards all year round. With a total area of more than 1,000 hectares, surrounded by silted sandbanks, canals and a mild temperature, Tan Phong has long been a friendly destination for eco-tourism. On arrival, try a hands-on experience at a workshop specialised in weaving water hyacinth into artistic crafts. Board a motorised buggy for a ride through endless fruit orchards, stopping to enjoy the tropical fruits and interact with a farm owner. Reboard the sampan and cruise to Cái Bè town to discover the local cottage industry where families make rice-paper and sweets from pop-corn, pop-rice and coconut.
Alternatively take a sampan from the Scenic Spirit to savour a delicious afternoon tea at the Le Longanier, a French colonial house restaurant, where staff will welcome you with tea, coffee and a range of local fruit and snacks for your tasting. You can dive into a local experience with a band playing music and performing traditional Vietnamese songs.
If you would prefer to enjoy the comforts of your ship, our highly skilled bar team is ready to welcome you to a hands-on cocktail/mocktail making class featuring fresh local ingredients.
After your morning activity, head back to the ship for lunch whilst sailing to Sa Dec. Relax and soak in the beauty of the scenery, visit the on-board library to read up on future ports, or head to the Scenic Spirit lounge to unwind with fellow guests over a glass of wine.
Later, upon arrival in Sa Dec, board your sampan once again to explore the lively wet market where you can meet the sellers and marvel at their wares, including live fish, frogs and even snakes. This two-hour exploration will take you deep into the local lifestyle. You can also see the grand home of Mr. Huynh Thuy Le, a Chinese merchant who inspired Marguerite Duras’ novel L’Amant. Your expert guide will reveal the secrets behind this passionate tale of tragic love.
After returning to the ship, and before dinner, marvel at a lion dance performed by locals on the expansive Sundeck. The ship will then set sail for the 6-hour journey to Tan Chau.
You may want to start with some exercise in the on-board gym, try stretching at the early morning yoga class or relax in the sauna. Then set off to discover the areas surrounding Tan Chau.
Freechoice:
You could leave the city life behind at Tra Su Bird Sanctuary in Tra Su Forest. Travel by sampan through endless tranquil waterways, flanked by mangroves and lush greenery. This eco reserve spans 850 hectares and is an ecological haven for fauna and flora, home to more than 100 species of waterbirds.
Or experience a traditional way of life on Evergreen Island, joining local farmers for a morning of discovery. Back in Tan Chau, ride in a xe loi, a three-wheeled bicycle rickshaw that was introduced by the French in the 19th century and is a common form of transportation in rural Vietnam. Visit the recently renovated, brightly coloured Cao Dai temple. Caodaism is a new religion, established in 1926 in the southern Vietnamese city of Tây Ninh, and brings together beliefs and practices from Buddhism, Christianity, Taoism and Confucianism. Here, you will learn more about the mix of ideas that form the basis of this fascinating religion.
For your third choice, board a speedboat to visit Chau Doc, a major city in the Mekong Delta, and Tay An temple. Set at the foot of Sam Mountain, this elaborate temple is a mixture of Indian and Islamic architecture. Afterwards, board another sampan to visit Vinh Te canal and view life along the riverfront of Chau Doc, before stopping at a family-operated fish farm on your way back to Scenic Spirit.
After lunch upon your arrival back on board, enjoy sailing to the Vietnamese and Cambodian border. Some down time is a great way to relax and what better way to do that than heading to the Wellness Centre or Beauty Salon for a bit of pampering. After the ship clears immigration into Cambodia at the border, settle in for an overnight sail towards Phnom Penh, bidding farewell to Vietnam.
Welcome to Cambodia, arriving into the capital of Phnom Penh early this morning. After breakfast, it will be time to head out and explore the city.
Freechoice:
You can choose to journey to the infamous Killing Fields and take a tour of the Tuol Sleng Genocide Museum, housed inside a former prison. These sites are a sobering reminder of the terrors unleashed by the Khmer Rouge regime in the 1970s. This moving tour will give you a deeper insight into the tumultuous history of Cambodia and the resilience of its people.
Passionate foodies may like to choose a hands-on cooking class. Take a trip to the bustling market with a local chef to purchase your ingredients, then head back to the kitchen to cook your own lunch, testing out the styles and flavours of Cambodian cuisine.
Alternatively, travel by remok, a local style of tuk tuk, to explore the French architecture and history of Phnom Penh. Finish the tour with shopping at the Central Market, famed for its unique Art Deco design and bright yellow façade.
At the conclusion of your tour, return to Scenic Spirit for lunch. The remainder of the afternoon is at leisure.
Sunset Drinks
Later this evening, revel in our Phnom Penh by City Lights tour. You’ll get to witness the nightlife of the capital before stopping at a local rum distillery for your exclusive Scenic Sundowners experience, including a private tour and tasting.
Board a bus this morning for the short drive to the ancient capital of Cambodia, Oudong. Here, experience the life of the monks and nuns who reside at the peaceful monastery. If you are lucky, you may be able to partake in one of the many festivals and traditional rituals often held here.
After you return to the city, discover the opulence of Phnom Penh’s Royal Palace and the famous Silver Pagoda within. Set on the riverfront, this dazzling palace was built in the 1860s and still serves as the official residence of the King of Cambodia. After returning to the ship and before setting sail, enjoy a cultural performance by the Cambodian Student and Children’s Organisation.
Sunset Drinks
Get an outfit ready for an evening of style with a Sundowner cocktail reception on the sundeck against the backdrop of Phnom Penh’s lights and stunning scenery as the ships sets sail towards Oknha Tey, commonly known as Silk Island.
This morning, you will explore the island of Oknha Tey, dedicated to the art of silk weaving. Travel by traditional tuk tuk to the farm, meet the workers and learn about silk production. Return to Scenic Spirit for lunch and some free time. This could be the perfect opportunity to escape the heat of a South East Asian afternoon with a swim in the pool and a refreshing cocktail.
After lunch, you will call at Angkor Ban, a small settlement where time stands still. Explore its historic wooden houses, which date back over 100 years and survived the destruction of the Khmer Rouge. You can also visit a local school that teaches English to the students alongside their regular lessons. Back on board, learn the many ways to wear a krama, the traditional Cambodian scarf, as the ship sails towards Kampong Cham.
Meet the novice monks at Wat Hanchey, an ancient hilltop pagoda and monastery. Walk (or drive) to the top and soak in some of the best elevated views of the cruise.
Enrich
Receive a traditional blessing from a monk and learn how to pray in a Buddhist pagoda before partaking in an alms ceremony, which contributes to the daily meal of the resident monks.
Sail back to Kampong Cham.
Freechoice:
This afternoon, explore Kampong Cham and its surrounds. Choose to learn about local folklore at Phnom Pros, a mountaintop pagoda that has long been part of a traditional legend. Tragically, in more modern times, the site was used as a Killing Field by the Khmer Rouge. The temple now features a Buddha Garden and is home to a local troop of monkeys. Afterwards, visit Wat Nokor Bachey, a unique architectural experiment that blends an Angkorian era temple with a new temple built inside it.
Alternatively, explore Kampong Cham’s history and industry with a drive past shop houses, remnants of the French colonial era, and the large Central market. Visit a local rubber plantation established by the French before stopping at a village known for growing betel nut, an important part of Cambodian culture.
Your third option today is a visit to Kho Penh Village. Located on Pen (Bamboo) Island, it’s only accessible by local remork after crossing by bamboo bridge or ferry from Kampong Cham. This remote village gives you a fascinating insight into the simple, rural lifestyle of farmers in Cambodia.
Back on board you will have time to relax and overlook the gorgeous sunset of the Cambodian skyline before your engaging farewell dinner with the crew.
Today we journey to Siem Reap via stops at Kampong Tom and the Angkorian bridge in Kampong Kdei. Siem Reap is a split in time with ancient and traditional architecture weaved between the modern developments. Step back in time at your hotel, a definition of luxury and your historical home for the next three nights in Siem Reap. This brilliantly appointed accommodation is styled with a mix of French inspired architecture, local interior furnishings, the attentive staff provide a service beyond expectations, and brilliant amenities fit for royalty.
This evening head to the colourful Cambodian Phare Circus where your VIP premium reserved seating awaits you. Beautifully dressed performers style a stunning show that is more than just a circus. The performers use theatre, music, dance and modern circus arts to tell uniquely Cambodian stories; historical, folk and modern.
The second day of your Siem Reap exploration starts with a delicious champagne buffet breakfast at the hotel.
Freechoice:
As part of Scenic’s Freechoice you have multiple options to choose from. Explore the 10th-century Banteay Srei Temple, a temple commonly referred to as the Ladies Temple because of its pinkish sandstone and dedication to the Hindu god Shiva. Afterwards visit the Landmine Museum, founded in 1997 with the aim to make the country safe through the removal of mines.
On another option visit Senteurs d'Angkor workshop to try your hand at producing your own local souvenir. Through different hands-on workstations, discover how the artisans make by hand soap with coconut oil, natural cosmetics, subtly scented balms, aromatic candles and local spices in traditional ways.
Alternatively, if you have enjoyed being on the water, sail on Tonle Sap Lake (July to February), a picturesque UNESCO biosphere reserve and dive deep into discovery when visiting and experiencing the life of a floating village.
Or take flight in a tethered balloon to discover the aerial beauties of the combination between traditional and modern Siem Reap. Enjoy the fresh air and take some remarkable photographs of the skyline as you lift into the skies of Siem Reap overlooking Angkor Wat below before visiting a Lotus Flower workshop.
Later this afternoon explore Angkor Wat itself, the largest religious monument in the world. Originally constructed as a Hindu temple dedicated to the god Vishnu for the Khmer Empire, it was gradually transformed into a Buddhist temple towards the end of the 12th century. An afternoon visit provides the perfect light for those idealic pictures of this colossal structure. After the day of adventure, tonight is free to shop away at the night markets of Siem Reap or venture to Pub Street, both in walking distance or a short tuk tuk ride from your hotel.
Enrich
Begin the day with an early morning Scenic Enrich, marvel at the sunrise over the magnificent Angkor Wat before moving to a special location near a temple for a scrumptious champagne breakfast with food prepared by a Scenic sponsored, NGO supported local bakery school.
After breakfast, visit the atmospheric, jungle covered Ta Prohm Temple, before stopping at Angkor Thom and the multi-faced Bayon Temple. Fortunately, you have the remainder of the afternoon to discover more of the Siem Reap markets or relax at your luxury hotel after your early morning start.
Enrich
The final Scenic Enrich is truly a special and exclusive one, one that is best experienced first-hand to fully appreciate it’s scale. Your tour directors and Scenic team will leave you in awe as you enter a private magical gala themed dinner at Prasat Kravan, a small 10th-century temple consisting of five reddish brick towers on a common terrace. Including free flow drinks and a show featuring Apsara dancers in front of the candle lit temple ruins, this evening brings a most incredible end to what is a remarkable trip.
It is time to bid farewell to your fellow travellers and Scenic team as you get ready to depart Cambodia for your homeland or extended travels. Transfer to the airport and leave with a full camera and stunning memories to treasure.
This itinerary is a guide only and may be amended for operational reasons such as high and low water. Disruptions to cruising and alteration to itinerary arrangements may occur. Hotels are indicative and are subject to change.
These Booking & Advisory Services Terms and Conditions are designed to protect your rights under Australian Consumer law by ensuring that you are fully aware of all Travel Providers' terms and conditions, including payment schedules, before you commit to purchasing travel. These Booking & Advisory Services Terms and Conditions (below) are owned by our "Travel Affiliate" Darebin Travel. If there is any doubt as to your rights or obligations, our Travel Affiliate will answer your questions.
When you accept these terms and conditions, you agree that DeluxeLife Pty Ltd (ACN: 647 484 115) and its associates and suppliers (except our Travel Affiliate, as prescribed in the Booking & Advisory Services Terms and Conditions, below) shall not be liable for any loss and/or damage (including without limitation incidental or consequential damages and/or lost profits) resulting from your access to and/or inability to use the travel services provided by our Travel Affiliate Darebin Travel.
Summary
1. References to "us", "we" and/or "our" in these Booking & Advisory Services Terms and Conditions means Darebin Travel Pty Ltd (ABN: 70 005 763 208) trading as Darebin Travel.
2. We are a travel agent. We arrange travel services and sell a Travel Product on behalf of Third Party Travel Providers (Providers) including airlines, tour and cruise operators, car hirers and accommodation providers. We may charge a service fee for providing this service (outlined in the Schedule of Professional Service Fees).
3. Once we have booked a Travel Product on your behalf, your contract is then with the Provider of those services.
4. Your rights to amend or cancel your Travel Booking and the cost of doing so will be governed by the Provider's terms and conditions. The Provider’s terms and conditions may be non-refundable or may have amendment and cancellation fees. It is important that you understand this when entering into a contract with us. These fees are in addition to amendment and cancellation fees charged by us, outlined in the Schedule of Professional Service Fees.
Agency
5. We provide you with Booking & Advisory Services that allow you to acquire Travel Products from a Provider. We act as an agent for the Provider.
6. By acquiring Booking & Advisory Services from us, you agree that you have read and understood our terms and conditions and the terms and conditions of the Providers.
Fees and Commissions
7. We charge a fee for providing the Booking & Advisory Services to you. The fee is non-refundable, even if the Travel Product is not used.
8. All fees are outlined in the Schedule of Professional Service Fees.
9. We may receive a commission, fee, rebate, gift or financial incentives from Providers, in respect of your booking. Any commission, gift, fee, rebate and/or financial incentive received by us from Providers in relation to your booking is non-refundable in the event of cancellation.
Liability of Agency and Limitations of Liability
10. We are liable to you for providing Booking & Advisory Services in accordance with these terms and conditions.
11. Our travel Booking & Advisory Services come with guarantees under the Australian Consumer Law which cannot be excluded. These guarantees include that the services:
a. will be provided with due care and skill;
b. will be reasonably fit for the specified purpose;
c. can reasonably be expected to achieve the desired result; and
d. will be provided within a reasonable time.
12. If we do not meet any of the expectations set out in paragraph 11, you have rights under the Australian Consumer Law.
13. Subject to the Australian Consumer Law, we are not liable for any technical errors, corruption of any data, unauthorised access to your personal data, inaccuracies in information supplied by you or third parties, or failure to complete bookings when that failure is due to circumstances beyond our control.
14. Subject to the application of consumer guarantees which may be implied into the supply of Booking & Advisory Services to you, we are not otherwise liable to you or anyone else for any loss or damage which is suffered directly or indirectly in connection with the:
a. the delivery or non-delivery of the Travel Product; or
b. any act or omission of Providers or other third parties.
15. Apart from the rights you have under the Trade Practices Act that cannot be lawfully excluded, we shall not be liable for any inconvenience, delay, loss, death, injury or damage to you or your belongings or otherwise caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party suppliers, force majeure or any other event which is beyond our control.
16. Nothing in these terms and conditions is intended to exclude or restrict the application of consumer guarantees under consumer protection law.
Liability of the Provider
17. Once you have acquired Booking & Advisory Services from us, the Provider will provide you with the Travel Product on the terms and conditions agreed between you and the Provider. You should obtain and read the Provider's terms and conditions before acquiring Booking & Advisory Services from us.
18. The Provider is liable to you for a breach of obligations in providing you with the Travel Product.
19. As an agent of the Provider, we have no control over or liability for, the services provided by Providers. We cannot guarantee the performance of the Provider and we have no liability in respect of the supply of any Travel Products including any liability in contract, tort or otherwise, for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by any provider of travel services or products by Providers. All bookings with us are subject to the terms and conditions and limitations of liability imposed by the Provider.
Booking Terms
20. The Travel Products offered are subject to availability and can be withdrawn without notice by the Provider. Travel Products may also change at any time in accordance with any Provider's terms and conditions.
21. When making a booking, you must provide details of each traveller correctly. We have no responsibility for any loss or damage arising from the incorrect entry of a traveller's details.
22. Travel Products obtained through the Booking & Advisory Services are not guaranteed until payment has been made in full and documents have been processed.
23. It is your responsibility to contact the Provider prior to departure to ensure there is no change to the scheduled departure time.
24. Most airlines offer only electronic confirmation of your reservation, or 'e-ticketing'. We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number after making a booking. It is your responsibility to advise us if you have not received your e-ticket confirmation.
25. When making a booking you must advise your consultant of any medical, dietary or mobility conditions you may have.
26. When making a booking you must advise us if you are pregnant.
Payment Terms
27. All pricing is reflected in Australian Dollars unless otherwise specified.
28. All pricing is inclusive of goods and services tax (GST), or other such value added taxes where applicable.
29. Payments processed in foreign currency (currency other than the original card holders country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.
30. We sell Travel Products in two different ways:
a. as merchant, where we take payment directly from you at the time of booking confirmation; or
b. as retail, where your Travel Product will either be paid to the Provider directly at the time of booking or payable to the Provider on the date of travel.
31. Travel Products purchased in accordance with the 'retail' method, will not be bound by these terms and conditions and you are responsible for pursuing any claims of cancellation, re-scheduling, refunds or chargebacks directly with the merchant.
32. As the merchant we are governed by the terms and conditions of the Provider of the merchant facility.
33. A credit card or debit card fee may also be charged by certain Providers and low cost carriers. You will be notified of such charges prior to your purchase.
34. All charges, including the credit card fees, may be in another currency (e.g. EUR), which we will provide an estimate for in Australian dollars.
Refunds and Credits
35. If you cancel your Travel Product, your right to a refund or credit is subject to the terms and conditions of the Provider.
36. If the Provider is required to provide you with a refund or credit for the Travel Product, we will liaise with the Provider to arrange that refund. Where you are entitled to a refund, we are unable to provide you with this refund until we receive it from the Provider. Please note that most Providers take 60 – 90 days to process any refund.
37. Any refund or credit will be subject to these terms and conditions and will not include the Booking & Service Advisory fee, credit card fees or any commissions received. You may also be charged a cancellation fee by the Provider.
38. Where refunds for unused services are allowed, a service fee may be charged by the Provider against the value of the refund.
No Show
39. If you have a booking for a Travel Product (including flights and accommodation) but you do not show up to check-in or otherwise do not avail yourself of such Travel Product, you will not be entitled to any refund from us.
Cancellation and Amendments
40. If you amend or cancel your Travel Product, we reserve the right to charge the cancellation and amendment fees as per the Schedule of Professional Service Fees.
41. The Provider may charge cancellation and amendment fees in accordance with the terms and conditions agreed between you and the Provider. These will be in addition to the fees charged by us. We are not liable for any cancellation fees or refusals to refund made by the Provider.
42. Many Providers treat name changes and route and/or itinerary alterations as a full cancellation and these can incur full cancellation charges.
43. We will not charge a cancellation or amendment fee if you cancel or amend your booking due to a breach by us of our obligations to you or due to our fault.
Cancellations and Amendments for Online Low Cost Carrier Bookings Only
44. If your flight booking is with a low cost carrier, you can only cancel or change your booking by contacting the Provider directly.
Cancellations and amendments for hotel bookings only
Cancellations and Amendments for Hotel Bookings Only
45. Please review the cancellation policy for your hotel booking for any penalties that may apply.
Force Majeure
46. We will not be liable for any failure or delay in performing our obligations in booking the Travel Product that is due to events beyond our control.
47. If a force majeure event occurs that affects your booking, your entitlement to a refund, a credit or re-scheduled travel booking will depend on the Provider's terms and conditions.
48. If your booking is impacted by a force majeure event and you are entitled to a refund or credit from the Provider, we will facilitate this refund or credit.
49. The Booking & Service Advisory fee, credit card fees or any commissions received are non-refundable in the circumstance that a force majeure event occurs.
Low Cost Flights
50. If you book a low cost flight with us, we will make the booking on your behalf and your contract for your low cost flight will also be subject to the airline's booking terms and conditions.
51. It is your responsibility to ensure that all details of the booking are correct before proceeding. For any changes or cancellations, please contact the airline directly, quoting your reference.
Additional Airline Charges
52. Some Providers may also charge additional fees. Please check with the Provider for their full terms and conditions.
Hotel/Accommodation Bookings
53. Some Providers will require an additional charge to be paid locally (e.g. a resort fee) at the time of check in or check out. This amount is in addition to the amount shown during the booking process under the 'total booking cost' amount.
54. There may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking (e.g. local taxes, sales tax etc.). Any local taxes will be payable by you directly to the Provider at the time of check in/check out.
Changes in Price and Itineraries
55. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent.
56. If a Provider changes any part of your booking for reasons beyond its control, we will use our reasonable endeavours to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Any refund would be subject to the Travel Provider terms and conditions.
57. These terms and conditions are subject to variation at any time. Any variation will be displayed here, and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.
Your Obligations and Warranties
58. You warrant to us that:
a. you are at least 18 years old and have the power, capacity and authority to enter into a binding contract with us and with the Providers of the Travel Products that you acquire;
b. you have read and understood these terms and conditions and if booking on behalf of third parties, you have conveyed these terms and conditions to them;
c. the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process;
d. you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire adequate insurance cover; and
e. you will use the Booking & Advisory Services in accordance with these terms and conditions and you will not use the Booking & Advisory Services in any way to breach any laws or defame anyone.
Jurisdiction and Law
59. All matters arising out of or in connection with the Booking & Advisory Services and these terms and conditions are governed by the laws of Victoria, Australia. By acquiring the Booking & Advisory Services, you consent and submit to the exclusive jurisdiction of the laws of Victoria, Australia.
Definitions
" We" and "us" means Darebin Travel.
" You" or "your" means any user of our Website or any person who acquires the Booking & Advisory Services, including any person who acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person).
" Booking & Advisory Services" means services provided by us to you in assisting you to acquire a Travel Product from a Provider and includes advisory and consulting services.
"Force Majeure” means, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, adverse weather conditions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion and generalised lack of availability of raw materials or energy.
“ Travel Provider” or "Provider" or "Providers" means the company or person who provides you with the Travel Product on terms and conditions agreed with you.
" Travel Product" means the service or product provided by a Provider, for example, an airline or a hotel.
" Website" means our website https://deluxelife.com.au/
Schedule of Professional Service Fees
|
Planning Fee |
$125 per itinerary. Creating unique travel itineraries is our specialty. For detailed quotations providing tailored recommendations for custom designed tours, a non-refundable planning fee applies. Should you proceed with booking, this fee is credited towards your trip.
|
|
Service Fees |
$40 Domestic/Trans-Tasman airfare per person or as discounted
|
|
$150.00 International airfare per person or as discounted
|
|
|
$50.00 Domestic/Trans-Tasman business class airfare per person or as discounted
|
|
|
$200.00 International business class airfare per person or as discounted |
|
|
NIL Domestic/Trans-Tasman package, tour, or cruise per booking
|
|
|
NIL International package, tour, or cruise per booking |
|
|
$ Other Services dependent on service explained to you |
|
|
$200 to $500 Itinerary planning per booking (credited towards reservation once booked) |
|
|
Deposit & Balance |
For all bookings, the initial deposit is 20% and the balance of payment is due 60 days before departure. If Travel Provider terms and conditions vary, we may request an additional deposit from you, after the initial deposit is paid, plus the balance payment date may also vary. After you have paid your initial deposit, you will have five days cooling off period to accept these Booking & Advisory Terms and Conditions, during which time your deposit is refundable. After 5 days has passed, or you have accepted the Terms and Conditions, the deposit will automatically become non-refundable. Note, some Travel Products must be paid in full at time of booking. Service Fees must also be paid at time of booking and are non-refundable. After you pay the balance of payment this will become fully non-refundable 60 days before travel, or earlier, if specified by the supplier. |
|
Amendment Fees |
Changes to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
|
|
Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
|
|
|
Cancellation Fees |
Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $75 per passenger per booking in addition to Provider and credit card fees.
|
|
Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $150 per passenger per booking in addition to Provider and credit card fees.
|
|
|
Credit Card Fees |
Visa - an additional 2.0% applies
|
|
Mastercard - an additional 2.0% applies
|
|
|
American Express - an additional 2.0% applies
|
(All fees exclude GST, where applicable).
Privacy Notice
Darebin Travel collects your personal information to enable us to respond to your queries and provide you with the Booking & Advisory Services, including assisting in arrangements with Providers (such as hotels and flights).
We will also use your personal information to personalise the service we provide you, including your experience on our, and other, websites, and to provide you with information about our, and our partners’, business, products and services. Your personal information may be shared between entities within Darebin Travel and with DeluxeLife Pty Ltd (ACN: 647 484 115), disclosed to suppliers, Providers, our cloud infrastructure, our contractors and to others where authorised or required by law. Some of these entities may be located overseas.
ANNEXURE – TRAVEL TIPS FOR TRAVEL PRODUCTS
These tips set out below are NOT legally binding terms and conditions.
Passports, Visas and Health Requirements
It is your responsibility to ensure that you have the required documents, including visas and passports, before travelling to a destination. For more information please log on to www.dfat.gov.au and www.smarttraveller.gov.au. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australians and non-Australian passport holders. For more information, log on to www.visalink.com.au. You need to ensure that you have at least 6 months validity on your passport from the date of your departure return.
For International travellers booked on flights to the USA, including Hawaii, it is now mandatory, under the Visa Waiver Program to receive an electronic authorisation known as ESTA (Electronic System for Travel Authorisation) no less than 72 hours before travel to the USA. This can be obtained from the following website: https://esta.cbp.dhs.gov/esta/ .
For international travellers booked on flights to Canada, you either need a visitor visa or an Electronic Travel Authorization (eTA) to fly to, or transit through, a Canadian airport. An eTA can be obtained from the following website: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. You need to contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended before your travel departure date.
Travel Advice
We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website at www.dfat.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit.
Ticketing
For international and domestic departure, e-tickets will be issued upon payment and completion of the booking process. All other travel documentation, such as hotel booking confirmations, will be emailed to the email address you provided as an e-document. Should the Provider issue paper vouchers, these will be posted to the address you provided.
Baggage Allowance
Baggage allowance varies from airline to airline and in many cases the airfare you have paid may not include the cost to cover checked baggage. Please check with your Travel Advisor and/or the airline providing your flights for the allowances.
Frequent Flyers & Special Requests
For more information on whether your airfare is eligible for Frequent Flyer rewards, please contact the airline directly. When booking online, please ensure that you have entered your correct number. For bookings made by telephone via our Customer Service Team, please advise of your Frequent Flyer details and these will be added to your reservation. We do not take any responsibility should an airline not register your trip. You should retain copies of your air ticket and boarding pass.
Special requests will be passed on to the Providers but cannot be guaranteed.