Tour/Cruise
18 days
$AUD 516 per day
Departure: Vienna, Austria
Arrival: Bucharest, Romania
River/Small ship/Barge
Glimpse behind the iron curtain
Welcome to Vienna, a city that oozes charm with magnificent Baroque buildings, ample green spaces from parks to vineyards, a vibrant coffee-house culture and masterpiece-filled galleries and museums.
You will spend the next two nights in a luxurious hotel in Austria’s grand capital. Known as the City of Music, Vienna fostered the musical geniuses Mozart and Beethoven, and Sigmund Freud also lived and worked here in the late 19th century. The city boasts the world’s most beautiful boulevard, The Ringstrasse, a legacy of the Habsburg monarchy.
Relax in your luxurious hotel for the evening or head out to explore the city at leisure.
This morning, embark on a guided tour to see the city's highlights, such as the opulent Opera House, City Hall, the Hellenic-style Parliament Building, the sprawling landscaped gardens of Stadtpark, and Karlskirche (Church of St. Charles).
This afternoon, you have free time to discover the city as you wish. Perhaps, venture out to Schönbrunn Palace, the former summer residence of the Habsburg family or explore one of the world-class museums that are dotted around the city, such as the Belvedere Museum, where you can explore the greatest collection of Austrian art dating from the Middle Ages to the present day.
Soak up the last of your free time in Vienna in the morning before transferring to Budapest, often regarded as one of Europe’s most beautiful cities. In Hungary’s capital, you'll embark on your Danube Delta Discovery cruise, continuing your journey of wonder in ultra-luxury.
Your Scenic Space-Ship will dock in Bratislava after lunch. Choose to spend your morning in your Space-Ship’s wellness centre enjoying a soothing massage^, or simply enjoy the views from the comfort of the Sun Deck.
Slovakia’s capital since independence in 1993, Bratislava is a modern multicultural metropolis with an intriguing history. Its Old Town is glorious, resplendent with medieval and Gothic architecture. It’s topped by the well-preserved hilltop castle, which dates back to the 9th century and still dominates the town. These charming historic sites contrast with its brutalist socialist architecture, which is evident around the city.
Freechoice:
This afternoon, choose one of these Scenic Freechoice excursions:
Bratislava city tour: Your Scenic Space-Ship will dock in the heart of the city, just a short walk to the Old Town. A city of contrasts, Bratislava features a mixture of medieval, Gothic and Baroque architecture. With your local guide you will see the highlights of this beautiful city such as Bratislava Castle, the Hlavné Námestie, the main square and the Old Town Hall.
Coffee & Cake with a local family: Immerse yourself in Slovak life and enjoy coffee and cake with friendly locals. Gain understanding of life in Slovakia during modern times.
Communism walking tour: Explore Bratislava with a knowledgeable local guide to learn about its time behind the Iron Curtain, the political boundary that divided Europe after WWII. Discover what the city was like during the communist regime and how this directly impacted the Slovaks.
This morning you’ll have free time on board, perhaps wake to a coffee delivered to your suite by your personal butler or simply relax in the sunshine on the Sun Deck as you enjoy the scenery of the Danube rolling by while cruising through Slovakia and into Hungary.
Enrich
Tonight, immerse yourself in Budapest’s Imperial past by attending an exclusive private classical music concert at the majestic Gödöllõ Royal Palace, one of the favourite residences of Queen Elisabeth of Hungary.
You will arrive early this morning in Budapest, the Hungarian capital and one of Europe’s most diverse and vibrant cities. Divided by the Danube, with Buda on one side and Pest on the other, the city was united in 1873 when a newly built bridge connected the two. Budapest is an architectural treasure trove comprising styles from Gothic to Art Nouveau and everything in between. It is also well known for its hot springs and thermal baths and has a dazzling nightlife scene.
Freechoice:
Explore your way with one of this morning’s Scenic Freechoice activities:
Budapest in Depth: Explore this magical city by coach. Visit both Buda and Pest, the two districts that are separated by the Danube that make up the city. Starting on the Buda side, see the Várkert Bazár before crossing the Margaret Bridge to the Pest side where you will see Széchenyi square and Elizabeth square. Afterwards, you will visit the Parliament Building, which sits proudly along the Danube and is the third largest Parliament building the world.
Guided hike of Buda: Strap on your walking shs for a beautiful hike through the Buda district of the city. On your walk, see Varket Bazar and beautifully landscaped gardens, all while enjoying great views over the Danube River and the city architecture.
Jewish Heritage Tour: Discover Jewish history on a tour with an expert local guide, learning about the significant events from history that have shaped the culture of today. The tour includes the Synagogue, cemetery, memorial park and a guided tour of the Jewish Museum.
Budapest’s Past & Present: This walking and coach tour will give insight on Budapest’s communist past and life today as part of the European Union, including the 1956 Hungarian revolution and the significant Jewish events that have shaped modern culture.
This afternoon you will have free time as your luxury Space-Ship docks in Budapest overnight. Pack your swimsuit and make your way to one of Budapest’s thermal baths for a relaxing soak in the therapeutic waters. Szechenyi Baths are the largest, boasting 15 indoor baths and three vast outdoor pools. Or check out the Jewish Quarter’s famous ruin bars, which are housed in old and abandoned buildings that were left in decay after WWII.
You will arrive in Kalocsa this morning. This historic Hungarian town has some of the richest folk art in the world, like its beautifully decorated porcelain. It was an important agricultural centre in the 19th century and the region has retained much of its rural charm.
Freechoice:
Explore the region on one of these Scenic Freechoice excursions:
Hungarian Traditions: The region of Kalocsa is teeming with culture and traditions. It is famous for its traditional handicrafts such as needlework and embroidery. Learn about the origins of these beautiful designs as well as other crafts.
Hungarian Horse Show: Kalocsa is located on the Great Hungarian Plain, with an agricultural history dating back more than 2,000 years. Witness a traditional horse show, meet the local horsemen who will demonstrate impressive equestrian skills and enjoy a tasting of local delicacies.
This afternoon your Scenic Space-Ship will sail to Mohacs, arriving later tonight.
Straddling the Danube, this small Hungarian town was the site of the 16th century Battle of Mohacs, which led to the destruction of the Hungarian monarchy and the rise of Ottoman and Habsburg rule. From here, you will explore the surrounding regions.
Freechoice:
Choose from one of today’s Scenic Freechoice activities:
Pecs city tour: First settled by the Romans and then later the Turks, and located close by the Croatian border, this richly historic and fascinating city is a melange of cultures. It’s filled with Roman and Turkish architecture and ruins, elegant Baroque buildings, and is famous for its decorative arts and crafts, in particular porcelain. On a guided tour, you will see the city’s first telephone exchange, which opened in 1885; the Turkish Bath of Pasha Memi, which was demolished in the late 19th century but unearthed in the 1970s; the county library and more.
Villany wine village: The region of Villany is known for its big, bold red wines, which account for most of the local wine production thanks to its sub-Mediterreanean climate. The village is a charming place to visit, with rows of historic white wine cellars where you can sample some of the local reds. You will also visit an old mill.
Zsolnay Ceramics Museum: Founded in 1853 and still in operation today, Zsolnay Porcelain has a proud history of creating hand-painted decorative, ornamental, and architectural porcelains, and is known for its signature eosin glaze technique. View a splendid historic collection at the museum in Pecs, which is housed in the company’s former factory.
Spend the afternoon on board your luxurious Scenic Space-Ship as you sail towards the Croatian border, perhaps relaxing with a regional wine or beer in the Panorama Lounge & Bar.
This afternoon you will arrive at the sea side city of Constanta. Sitting on the Black Sea Coast, Constanta is a historic city with a long and fascinating history and you have the chance to learn about its historical monuments and ancient ruins with a local guide during your city tour.
Arrive in Silistra early this morning. This Bulgarian town has changed hands many times over the centuries; a major Turkish fortress and trade centre in the 15th century, it played a significant role in the Russo-Turkish wars of the 1870s, briefly became part of Romania after the Second Balkan War, and finally reverted to Bulgaria in 1940. The town is dotted with historic sites stretching back to late Roman times.
Freechoice:
This morning’s Scenic Freechoice:
Active walk to Silistra Fort: Transfer to Silistra Fort by coach. Upon arrival take a guided walking tour of the fort and learn about its history. It is the best preserved of the six points of the Turkish fortification system, which played an important role in the Russo-Turkish wars.
Visit Alfatar Village: Take an excursion to the small village of Alfatar, located just outside of Silistra. Visit the ethnographic museum featuring a typical country house, where visitors will see how the residents of this region have lived over the centuries and have kept their traditions alive. Also see the beautifully restored Holy Trinity temple, a treasured symbol of the Bulgarian Orthodox religion, and visit the Alfatar school to meet local children and learn about daily life for young Bulgarians.
Return to your Scenic Space-Ship this afternoon and enjoy time at leisure. You may wish to take a turn around the walking track up on the Sun Deck to stretch your legs while enjoying the ever-changing scenery or join in one of the wellness activities on board.
This morning visit the town of Rousse, often described as ‘Little Vienna’. Join a local guide on a sightseeing tour of this opulent town this morning, resplendent in Belle Epoque architecture and leafy manicured squares. Afterward you’ll enjoy some free time to wander, before returning to the ship.
You will arrive early in Vidin, Bulgaria, an historic town with a medieval fortress between the borders of Bulgaria and Romania. This region boasts a fertile landscape where wine is grown.
Freechoice:
Choose one of this morning’s Scenic Freechoice excursions:
Hiking to Belogradchik Castle Ruins: Take an active hiking tour to the Belogradchik Fortress. Admire the unique rock formations and the ruins of the ancient stronghold constructed when the region was part of the Roman Empire.
Visit to a local winery: Venture to Negovanovtsi village and the Dos Alamos Winery for a tour and tasting. Established in 2013, this boutique vineyard grows Bulgarian Rubin grapes (used for high-quality reds) as well as sauvignon blanc and semillon. Enjoy a city tour of Vidin from the bus as you drive back to town.
Ancestry of the Kitchen: Banica making class: Traditions and recipes have long been passed down through generations and often kept as a long-held family secret. Today you’ll meet with a local who will speak all about life in this region as well as divulge a family recipe of traditional banica, a delicious cheese-filled pie made with filo pastry.
Triangle of Tolerance walking tour: Take part in a walking tour of Vidin to learn its history and the legacy of tolerance among its residents. You will see the Metropolis Orthodox church of St. Nicholas, the Orthodox Cathedral of St. Dimitar, the Osman mosque, and the Synagogue.
You will wake this morning in the Croatian town of Osijek, a small city with a turbulent history. Over the past 500 years it has been part of the Ottoman, Habsburg and Austro-Hungarian empires, and in the 1990s was the epicentre of the Croatian War of Independence. Many of the grand Baroque buildings remain standing but bear the scars of the war. Osijek is famous for its food, which is heavily influenced by Hungary and features plenty of paprika, locally made sausages and river fish.
Freechoice:
Explore your way with one of this morning’s Scenic Freechoice activities:
Walking tour of Osijek: Take a guided walking tour of Osijek to see the highlights, including the well-preserved Baroque Old Town and fortress. You’ll also have the opportunity to hear some traditional and classical music popular in the region.
Cycling tour of Osijek: Explore the Kopacki Rit nature park on two wheels during a guided biking tour. This marshland area is a natural habitat for 293 different kinds of birds, 46 species of freshwater fish, several amphibians and reptiles, as well as wild boars and red deer. The ponds and lakes, which are teeming with reeds and white water lilies, are mostly surrounded by white willow trees and untouched nature. If you are lucky, you might even see the most famous inhabitant of Kopacki Rit, the white-tailed eagle.
After your touring this morning, you will visit the home of a local Croatian family and have lunch with the family members. Immerse yourself in this cultural and culinary experience, and enjoy an authentic meal prepared with fresh vegetables from the host’s garden. North-eastern Croatia is the ‘bread basket’ of the country so it is only natural that the villagers take great pride in their gardens. You’ll be treated to a feast for both the palate and the eyes.
This afternoon will be spent on board your luxurious Scenic Space-Ship to enjoy the amenities or relax in your suite. Many suites have a window that converts into a Scenic Sun Lounge, allowing you uninterrupted views to watch a rolling tapestry of river life as you cruise the Danube.
The capital of Serbia, Belgrade is known as the ‘Door to Central Europe’ and lies at the confluence of the Sava and Danube rivers. This eclectic city is steeped in history, with Neolithic ruins found nearby, a fortress built by the Romans, Brutalist buildings that sit beside Art Nouveau buildings, and a bohemian vibe. One of the oldest capitals in Europe, Belgrade has been rebuilt almost 40 times.
Freechoice:
Explore your way with one of this morning’s Scenic Freechoice activities:
Guided city tour with extended free time: By coach and foot, you’ll tour the major sites of the city with a guide. You will explore the city’s highlights such as cobbled streets of the Bohemian Quarter and Kalemegdan Fortress, an imposing structure that has been the site of more than 100 battles and offers panoramic views of the rivers below. Afterwards, enjoy free time to explore on your own.
Panoramic city tour including Tito's Memorial: Join a panoramic tour of Belgrade with a local guide. See and learn about the major sites of the city including the Ottoman heritage of the old town, the imposing fortress and Republic Square following by some free time in the city centre. During this tour you will also visit the memorial dedicated to Tito, the former ruler of Yugoslavia.
Cycling tour along the Danube: Trace the banks of the Danube on two wheels during this guided cycling tour.
Education with the Roma community: The Bread of Life project helps to reduce the prejudices against Roma people, which prevail among the non-Roma population in schools, local authorities, and institutions. It highlights the need for positive action to improve living conditions in Roma communities. The project is designed to help Roma children to finish primary school and integrate better into society. On this engaging tour, you will visit the tutoring space to see how the project is benefiting the community, and even have the chance to meet some of the children and learn about the challenges they face.
Enrich
Tonight, we have a special treat in store for you with our Scenic Enrich event:
Classical concert at St. Sava Temple: Visit the St. Sava, the largest orthodox temple in the Balkans. Have a chance to explore the frescos-lined walls of the cathedrals crypt where the church choir will perform some of the most beautiful hymns just for you. Because of the acoustics in the crypt, this is a once of a lifetime opportunity.
Your Scenic Space-Ship will arrive in Serbia early this morning. Novi Sad is the country’s second largest city, a youthful place of music, art and liberal freedoms. It’s an ethnically diverse city, has a thriving contemporary art scene with several large-scale public murals and hosts vibrant festivals, all while nurturing its rich 500-year history.
Freechoice:
Explore your way with one of this morning’s Scenic Freechoice activities:
Guided tour of Novi Sad: Novi Sad is a modern, vibrant city with a fascinating past. Join your local guide as you discover all that makes the city a true highlight of this region, from the Petrovaradin Fortress, completed in the 18th century with 10 gates and 400 cannon sites, to charming Dunavska Street, one of the oldest and most beautiful streets in the city. Soak up the appeal of this promenade lined with colourful buildings, popular for walking, gathering and dining.
Hike to Petrovaradin Fortress: The Petrovaradin Fortress is the symbol of the city and is often referred to as 'Gibraltar on the Danube'. Learn about its powerful history, dating back to the Middle Ages, as you hike to the fortress where you will be rewarded with magnificent views over the Danube River and the city below.
Excursion to Sremski Karlovci: Journey by coach to the nearby town of Sremski Karlovci. Upon arrival enjoy a guided tour of this charming Baroque town, which was once a hub of the cultural and political life of the Serbs. Enjoy some free time to explore on your own, followed by a visit to a local winery and honey museum for a delicious tasting.
Fruska Gora National Park with monastery and winery visit: Serbia’s oldest national park, Fruska Gora National Park was once an island but when the seas dried up 90 million years ago it became a solitary mountain. Its landscape is blanketed with oak and beech wood forests, and some 60-plus family vineyards. There are also 16 monasteries scattered throughout the park’s hidden valleys, the oldest dating to the 16th century. Visit this monastery and stop by a winery for a sample of their best drops.
Return to your Scenic Space-Ship for a restful afternoon on board as you continue to cruise towards Belgrade. You may wish to spend some time in the exclusive Salt Therapy Lounge, which has natural anti-viral, anti-inflammatory and anti-bacterial properties.
Transfer to Bucharest this morning, stopping for lunch on the way. The capital of Romania was once called the Paris of the East, however WWII changed the face of the city with much of its Art Nouveau and Art Deco architecture destroyed. Now a unique mix of Art Nouveau remnants and Brutalist-era architecture sits alongside wide, tree-lined boulevards and leafy squares, hidden street art and thriving nightlife. Admire the many splendid Orthodox churches and be awed by the gargantuan Palace of Parliament.
Upon arrival, all guests will take a guided tour of the city by coach, from the south of Bucharest to Primaverii Palace stopping to see its squares, including Union Square, University Square, Roman Square, Victory Square and Charles de Gaulle Square.
This evening you will check into a hotel and enjoy a farewell dinner.
This morning you will be docked in the charming town of Golubac, which is home to one of Europe’s best preserved medieval fortresses. It was strategically built at the section of the Danube River that narrows to form the ‘Iron Gate’ gorge.
Freechoice:
Choose one of this morning’s Scenic Freechoice excursions:
Golubac Fortress: Take a guided tour of Golubac Fortress, which was built in the 14th century on a steep embankment of the Danube. Located in the Djerdap National Park, the fortress comprises nine towers connected by ramparts and has been an imposing figure above the river for centuries.
Lepenski Vir Archaeological Site: One of the most significant archaeological sites in the region, Lepenski Vir was first inhabited some 12,000 years ago. Archaeologists have found 136 building ruins, a central square, and fireplaces in each building, as well as stone idols. Learn how it was discovered, tour the excavation site and gain a fascinating insight into Europe’s early stone age.
Hike through Djerdap National Park: Join a local park ranger and local guide and hike through the Djerdap National Park. Enjoy spectacular sights along the way such as Golubac Fortress and the incredible views over the Danube River.
After your Scenic Freechoice excursions, the ship will be waiting for you downriver at the town of Donji Milanovac. This afternoon, you will cruise through the spectacular scenery of the Iron Gates. This stretch of the Danube is the natural border between Serbia and Romania and features four narrow gorges, soaring cliffs and the might rock carving of Decebalus, the former Romanian king.
After breakfast, transfer to Bucharest airport for your onward journey.
This itinerary is a guide only and may be amended for operational reasons such as high and low water. As such, the cruise may operate altered from that stated above. Please refer to our terms and conditions.
These Booking & Advisory Services Terms and Conditions are designed to protect your rights under Australian Consumer law by ensuring that you are fully aware of all Travel Providers' terms and conditions, including payment schedules, before you commit to purchasing travel. These Booking & Advisory Services Terms and Conditions (below) are owned by our "Travel Affiliate" Darebin Travel. If there is any doubt as to your rights or obligations, our Travel Affiliate will answer your questions.
When you accept these terms and conditions, you agree that DeluxeLife Pty Ltd (ACN: 647 484 115) and its associates and suppliers (except our Travel Affiliate, as prescribed in the Booking & Advisory Services Terms and Conditions, below) shall not be liable for any loss and/or damage (including without limitation incidental or consequential damages and/or lost profits) resulting from your access to and/or inability to use the travel services provided by our Travel Affiliate Darebin Travel.
Summary
1. References to "us", "we" and/or "our" in these Booking & Advisory Services Terms and Conditions means Darebin Travel Pty Ltd (ABN: 70 005 763 208) trading as Darebin Travel.
2. We are a travel agent. We arrange travel services and sell a Travel Product on behalf of Third Party Travel Providers (Providers) including airlines, tour and cruise operators, car hirers and accommodation providers. We may charge a service fee for providing this service (outlined in the Schedule of Professional Service Fees).
3. Once we have booked a Travel Product on your behalf, your contract is then with the Provider of those services.
4. Your rights to amend or cancel your Travel Booking and the cost of doing so will be governed by the Provider's terms and conditions. The Provider’s terms and conditions may be non-refundable or may have amendment and cancellation fees. It is important that you understand this when entering into a contract with us. These fees are in addition to amendment and cancellation fees charged by us, outlined in the Schedule of Professional Service Fees.
Agency
5. We provide you with Booking & Advisory Services that allow you to acquire Travel Products from a Provider. We act as an agent for the Provider.
6. By acquiring Booking & Advisory Services from us, you agree that you have read and understood our terms and conditions and the terms and conditions of the Providers.
Fees and Commissions
7. We charge a fee for providing the Booking & Advisory Services to you. The fee is non-refundable, even if the Travel Product is not used.
8. All fees are outlined in the Schedule of Professional Service Fees.
9. We may receive a commission, fee, rebate, gift or financial incentives from Providers, in respect of your booking. Any commission, gift, fee, rebate and/or financial incentive received by us from Providers in relation to your booking is non-refundable in the event of cancellation.
Liability of Agency and Limitations of Liability
10. We are liable to you for providing Booking & Advisory Services in accordance with these terms and conditions.
11. Our travel Booking & Advisory Services come with guarantees under the Australian Consumer Law which cannot be excluded. These guarantees include that the services:
a. will be provided with due care and skill;
b. will be reasonably fit for the specified purpose;
c. can reasonably be expected to achieve the desired result; and
d. will be provided within a reasonable time.
12. If we do not meet any of the expectations set out in paragraph 11, you have rights under the Australian Consumer Law.
13. Subject to the Australian Consumer Law, we are not liable for any technical errors, corruption of any data, unauthorised access to your personal data, inaccuracies in information supplied by you or third parties, or failure to complete bookings when that failure is due to circumstances beyond our control.
14. Subject to the application of consumer guarantees which may be implied into the supply of Booking & Advisory Services to you, we are not otherwise liable to you or anyone else for any loss or damage which is suffered directly or indirectly in connection with the:
a. the delivery or non-delivery of the Travel Product; or
b. any act or omission of Providers or other third parties.
15. Apart from the rights you have under the Trade Practices Act that cannot be lawfully excluded, we shall not be liable for any inconvenience, delay, loss, death, injury or damage to you or your belongings or otherwise caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party suppliers, force majeure or any other event which is beyond our control.
16. Nothing in these terms and conditions is intended to exclude or restrict the application of consumer guarantees under consumer protection law.
Liability of the Provider
17. Once you have acquired Booking & Advisory Services from us, the Provider will provide you with the Travel Product on the terms and conditions agreed between you and the Provider. You should obtain and read the Provider's terms and conditions before acquiring Booking & Advisory Services from us.
18. The Provider is liable to you for a breach of obligations in providing you with the Travel Product.
19. As an agent of the Provider, we have no control over or liability for, the services provided by Providers. We cannot guarantee the performance of the Provider and we have no liability in respect of the supply of any Travel Products including any liability in contract, tort or otherwise, for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by any provider of travel services or products by Providers. All bookings with us are subject to the terms and conditions and limitations of liability imposed by the Provider.
Booking Terms
20. The Travel Products offered are subject to availability and can be withdrawn without notice by the Provider. Travel Products may also change at any time in accordance with any Provider's terms and conditions.
21. When making a booking, you must provide details of each traveller correctly. We have no responsibility for any loss or damage arising from the incorrect entry of a traveller's details.
22. Travel Products obtained through the Booking & Advisory Services are not guaranteed until payment has been made in full and documents have been processed.
23. It is your responsibility to contact the Provider prior to departure to ensure there is no change to the scheduled departure time.
24. Most airlines offer only electronic confirmation of your reservation, or 'e-ticketing'. We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number after making a booking. It is your responsibility to advise us if you have not received your e-ticket confirmation.
25. When making a booking you must advise your consultant of any medical, dietary or mobility conditions you may have.
26. When making a booking you must advise us if you are pregnant.
Payment Terms
27. All pricing is reflected in Australian Dollars unless otherwise specified.
28. All pricing is inclusive of goods and services tax (GST), or other such value added taxes where applicable.
29. Payments processed in foreign currency (currency other than the original card holders country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.
30. We sell Travel Products in two different ways:
a. as merchant, where we take payment directly from you at the time of booking confirmation; or
b. as retail, where your Travel Product will either be paid to the Provider directly at the time of booking or payable to the Provider on the date of travel.
31. Travel Products purchased in accordance with the 'retail' method, will not be bound by these terms and conditions and you are responsible for pursuing any claims of cancellation, re-scheduling, refunds or chargebacks directly with the merchant.
32. As the merchant we are governed by the terms and conditions of the Provider of the merchant facility.
33. A credit card or debit card fee may also be charged by certain Providers and low cost carriers. You will be notified of such charges prior to your purchase.
34. All charges, including the credit card fees, may be in another currency (e.g. EUR), which we will provide an estimate for in Australian dollars.
Refunds and Credits
35. If you cancel your Travel Product, your right to a refund or credit is subject to the terms and conditions of the Provider.
36. If the Provider is required to provide you with a refund or credit for the Travel Product, we will liaise with the Provider to arrange that refund. Where you are entitled to a refund, we are unable to provide you with this refund until we receive it from the Provider. Please note that most Providers take 60 – 90 days to process any refund.
37. Any refund or credit will be subject to these terms and conditions and will not include the Booking & Service Advisory fee, credit card fees or any commissions received. You may also be charged a cancellation fee by the Provider.
38. Where refunds for unused services are allowed, a service fee may be charged by the Provider against the value of the refund.
No Show
39. If you have a booking for a Travel Product (including flights and accommodation) but you do not show up to check-in or otherwise do not avail yourself of such Travel Product, you will not be entitled to any refund from us.
Cancellation and Amendments
40. If you amend or cancel your Travel Product, we reserve the right to charge the cancellation and amendment fees as per the Schedule of Professional Service Fees.
41. The Provider may charge cancellation and amendment fees in accordance with the terms and conditions agreed between you and the Provider. These will be in addition to the fees charged by us. We are not liable for any cancellation fees or refusals to refund made by the Provider.
42. Many Providers treat name changes and route and/or itinerary alterations as a full cancellation and these can incur full cancellation charges.
43. We will not charge a cancellation or amendment fee if you cancel or amend your booking due to a breach by us of our obligations to you or due to our fault.
Cancellations and Amendments for Online Low Cost Carrier Bookings Only
44. If your flight booking is with a low cost carrier, you can only cancel or change your booking by contacting the Provider directly.
Cancellations and amendments for hotel bookings only
Cancellations and Amendments for Hotel Bookings Only
45. Please review the cancellation policy for your hotel booking for any penalties that may apply.
Force Majeure
46. We will not be liable for any failure or delay in performing our obligations in booking the Travel Product that is due to events beyond our control.
47. If a force majeure event occurs that affects your booking, your entitlement to a refund, a credit or re-scheduled travel booking will depend on the Provider's terms and conditions.
48. If your booking is impacted by a force majeure event and you are entitled to a refund or credit from the Provider, we will facilitate this refund or credit.
49. The Booking & Service Advisory fee, credit card fees or any commissions received are non-refundable in the circumstance that a force majeure event occurs.
Low Cost Flights
50. If you book a low cost flight with us, we will make the booking on your behalf and your contract for your low cost flight will also be subject to the airline's booking terms and conditions.
51. It is your responsibility to ensure that all details of the booking are correct before proceeding. For any changes or cancellations, please contact the airline directly, quoting your reference.
Additional Airline Charges
52. Some Providers may also charge additional fees. Please check with the Provider for their full terms and conditions.
Hotel/Accommodation Bookings
53. Some Providers will require an additional charge to be paid locally (e.g. a resort fee) at the time of check in or check out. This amount is in addition to the amount shown during the booking process under the 'total booking cost' amount.
54. There may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking (e.g. local taxes, sales tax etc.). Any local taxes will be payable by you directly to the Provider at the time of check in/check out.
Changes in Price and Itineraries
55. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent.
56. If a Provider changes any part of your booking for reasons beyond its control, we will use our reasonable endeavours to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Any refund would be subject to the Travel Provider terms and conditions.
57. These terms and conditions are subject to variation at any time. Any variation will be displayed here, and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.
Your Obligations and Warranties
58. You warrant to us that:
a. you are at least 18 years old and have the power, capacity and authority to enter into a binding contract with us and with the Providers of the Travel Products that you acquire;
b. you have read and understood these terms and conditions and if booking on behalf of third parties, you have conveyed these terms and conditions to them;
c. the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process;
d. you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire adequate insurance cover; and
e. you will use the Booking & Advisory Services in accordance with these terms and conditions and you will not use the Booking & Advisory Services in any way to breach any laws or defame anyone.
Jurisdiction and Law
59. All matters arising out of or in connection with the Booking & Advisory Services and these terms and conditions are governed by the laws of Victoria, Australia. By acquiring the Booking & Advisory Services, you consent and submit to the exclusive jurisdiction of the laws of Victoria, Australia.
Definitions
" We" and "us" means Darebin Travel.
" You" or "your" means any user of our Website or any person who acquires the Booking & Advisory Services, including any person who acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person).
" Booking & Advisory Services" means services provided by us to you in assisting you to acquire a Travel Product from a Provider and includes advisory and consulting services.
"Force Majeure” means, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, adverse weather conditions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion and generalised lack of availability of raw materials or energy.
“ Travel Provider” or "Provider" or "Providers" means the company or person who provides you with the Travel Product on terms and conditions agreed with you.
" Travel Product" means the service or product provided by a Provider, for example, an airline or a hotel.
" Website" means our website https://deluxelife.com.au/
Schedule of Professional Service Fees
|
Planning Fee |
$125 per itinerary. Creating unique travel itineraries is our specialty. For detailed quotations providing tailored recommendations for custom designed tours, a non-refundable planning fee applies. Should you proceed with booking, this fee is credited towards your trip.
|
|
Service Fees |
$40 Domestic/Trans-Tasman airfare per person or as discounted
|
|
$150.00 International airfare per person or as discounted
|
|
|
$50.00 Domestic/Trans-Tasman business class airfare per person or as discounted
|
|
|
$200.00 International business class airfare per person or as discounted |
|
|
NIL Domestic/Trans-Tasman package, tour, or cruise per booking
|
|
|
NIL International package, tour, or cruise per booking |
|
|
$ Other Services dependent on service explained to you |
|
|
$200 to $500 Itinerary planning per booking (credited towards reservation once booked) |
|
|
Deposit & Balance |
For all bookings, the initial deposit is 20% and the balance of payment is due 60 days before departure. If Travel Provider terms and conditions vary, we may request an additional deposit from you, after the initial deposit is paid, plus the balance payment date may also vary. After you have paid your initial deposit, you will have five days cooling off period to accept these Booking & Advisory Terms and Conditions, during which time your deposit is refundable. After 5 days has passed, or you have accepted the Terms and Conditions, the deposit will automatically become non-refundable. Note, some Travel Products must be paid in full at time of booking. Service Fees must also be paid at time of booking and are non-refundable. After you pay the balance of payment this will become fully non-refundable 60 days before travel, or earlier, if specified by the supplier. |
|
Amendment Fees |
Changes to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
|
|
Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
|
|
|
Cancellation Fees |
Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $75 per passenger per booking in addition to Provider and credit card fees.
|
|
Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $150 per passenger per booking in addition to Provider and credit card fees.
|
|
|
Credit Card Fees |
Visa - an additional 2.0% applies
|
|
Mastercard - an additional 2.0% applies
|
|
|
American Express - an additional 2.0% applies
|
(All fees exclude GST, where applicable).
Privacy Notice
Darebin Travel collects your personal information to enable us to respond to your queries and provide you with the Booking & Advisory Services, including assisting in arrangements with Providers (such as hotels and flights).
We will also use your personal information to personalise the service we provide you, including your experience on our, and other, websites, and to provide you with information about our, and our partners’, business, products and services. Your personal information may be shared between entities within Darebin Travel and with DeluxeLife Pty Ltd (ACN: 647 484 115), disclosed to suppliers, Providers, our cloud infrastructure, our contractors and to others where authorised or required by law. Some of these entities may be located overseas.
ANNEXURE – TRAVEL TIPS FOR TRAVEL PRODUCTS
These tips set out below are NOT legally binding terms and conditions.
Passports, Visas and Health Requirements
It is your responsibility to ensure that you have the required documents, including visas and passports, before travelling to a destination. For more information please log on to www.dfat.gov.au and www.smarttraveller.gov.au. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australians and non-Australian passport holders. For more information, log on to www.visalink.com.au. You need to ensure that you have at least 6 months validity on your passport from the date of your departure return.
For International travellers booked on flights to the USA, including Hawaii, it is now mandatory, under the Visa Waiver Program to receive an electronic authorisation known as ESTA (Electronic System for Travel Authorisation) no less than 72 hours before travel to the USA. This can be obtained from the following website: https://esta.cbp.dhs.gov/esta/ .
For international travellers booked on flights to Canada, you either need a visitor visa or an Electronic Travel Authorization (eTA) to fly to, or transit through, a Canadian airport. An eTA can be obtained from the following website: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. You need to contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended before your travel departure date.
Travel Advice
We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website at www.dfat.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit.
Ticketing
For international and domestic departure, e-tickets will be issued upon payment and completion of the booking process. All other travel documentation, such as hotel booking confirmations, will be emailed to the email address you provided as an e-document. Should the Provider issue paper vouchers, these will be posted to the address you provided.
Baggage Allowance
Baggage allowance varies from airline to airline and in many cases the airfare you have paid may not include the cost to cover checked baggage. Please check with your Travel Advisor and/or the airline providing your flights for the allowances.
Frequent Flyers & Special Requests
For more information on whether your airfare is eligible for Frequent Flyer rewards, please contact the airline directly. When booking online, please ensure that you have entered your correct number. For bookings made by telephone via our Customer Service Team, please advise of your Frequent Flyer details and these will be added to your reservation. We do not take any responsibility should an airline not register your trip. You should retain copies of your air ticket and boarding pass.
Special requests will be passed on to the Providers but cannot be guaranteed.