Tour/Cruise
25 days
$AUD 721 per day
Departure: Hanoi, Vietnam
Arrival: Bangkok, Thailand
River/Small ship/Barge
The charm of Indochina
Welcome to vibrant Vietnam, a world of colour, culture and food. Enjoy the day at leisure and settle into a two-night Special Stay. This colonial ‘grand old lady’ of Hanoi boasts luxury rooms and amenities with an exceptional staff to cater your needs and comforts.
Rise and shine to a day of exploration in this nostalgic city with your first Scenic Freechoice.
Freechoice:
Choose to visit the History Museum and Hoa Lo Prison. The National Museum of Vietnamese History displays monumental components stretching across every period. Housed in a colonial French building completed in 1932, the design incorporated French colonial and traditional Vietnamese architecture. Continue to Hoa Lo Prison, which was used by the French for political prisoners, and later by North Vietnam for prisoners during the Vietnam War.
Alternatively, visit Ho Chi Minh Quarter and his Mausoleum, the resting place of Ho Chi Minh himself before visiting the Temple of Literature, originally built in 1070 as a university dedicated to Confucius, scholars and sages. Then discover the charm of the Old Quarter with its narrow alleys and stop at a local coffee shop to savour one of the local favourites, an egg coffee.
Thirdly, visit the ancient village of Bat Trang, a traditional porcelain and pottery community. Interactively learn the intricate steps involved in making these ceramic works of art. Afterwards at a house where locals worship their ancestors, a local elder explains the unique aspects of Vietnamese culture and its spiritual beliefs. Conclude the trip by learning all about Bánh Cuon or rice pancakes, a dish of northern Vietnam that you’ll enjoy as part of a tasty self-made lunch of local specialties.
Enjoy a “green” electric car tour through Hanoi’s old quarter to tonight’s Enrich activity.
Enrich
For your Enrich Activity, attend a customary performance of Hanoi’s famous water puppets. As a VIP ticket holder, you will have premium seating as well as the opportunity to learn the secrets behind this illusionary show thanks to your special backstage pass.
After breakfast, checkout of your luxury accommodation and begin your four-hour journey to Halong Bay. Along the way you will drive through the prosperous farmlands of the Red River Delta before joining a two-night cruise onboard the new luxury Bhaya Soul for an awe-inspiring trip through the picturesque waters of this spectacular World Heritage-listed icon.
This stunning vessel provides a first-class experience from beginning to end. The luxurious features and suites allow a comfortable and exquisite way to explore Halong Bay reaching areas of the bay far beyond the day trippers and overnight cruises.
After breakfast, enjoy a Tai Chi lesson on the Sun Deck as the ship sails deeper into the National Park. Take control and jump into a kayak to paddle your way through a limestone cave system, and later take a bike ride on Cat Ba Island. Cat Ba Island has to be one of the hidden beauties of the region. Twined with jungle and wildlife, the island remains mainly untouched from large development.
After your adventure ashore head back to the ship to enjoy an exclusive to Scenic guests Sundowners activity whilst at anchor. Soak up the aromas in a wine tasting set against the backdrop of the karst Islands at sunset. Later, after enjoying the fine local cuisine in the onboard restaurant, try your hand at some squid fishing from the boat.
Relax during your morning cruise back to the harbour. After stopping for lunch and shopping en-route back to Hanoi, arrive back for an overnight stay. Later join a historical bunker tour at the hotel to learn about its place in the history of this capital city, a history that spans over 1000 years.
Freechoice Dining:
Tonight, you have a choice of venues for your dinner through Scenic’s Freechoice. Inspired by Parisian cafés, enjoy a taste of France right in the heart of Hanoi’s bustling street life at the La Terrace at your hotel.
Or indulge in Vietnamese dishes with a refined Indochine style at Ha Thanh Mansion Restaurant, housed within a century-old villa that stands as a testament to the rich history of Tonkin.
For the more adventurous, ride tandem on the back on a Vespa with a guide for a foodie tour of Hanoi’s Old Quarter, stopping at local food haunts for authentic Hanoi Street food with free flow drinks enabling you get a feel of the nightlife and vibe of the local Hanoi culture.
After breakfast, check-out and transfer to Hanoi Airport for your flight to Danang. Upon arrival continue south past Marble mountains to the ancient trading port town of Hoi An. Here enjoy a three-night stay at your resort, which includes a daily spa journey as part of your stay.
Freechoice Dining:
After you have settled into your little slice of heaven, take the opportunity to enjoy a range of carefully selected dining venues for your Scenic Freechoice dining.
Dine on Vietnamese street food style dishes at Morning Glory Signature Restaurant or choose Mango Mango Restaurant nestled in the heart of Hoi An’s Ancient Town.
Alternatively, nestled amongst the surrounding farmland, dine in the middle of rice paddies in a cosy and romantic setting whilst enjoying traditional Vietnamese and fusion cuisine at The Field Hoi An Restaurant and Bar.
Step back in time as you take a walking tour of Hoi An’s World Heritage-listed Old Quarter, visiting the Japanese Bridge and central market where you can experience its incredible sights and aromas. Afterwards try some local street food specialties of Hoi An such as Com Gà, Cao Lau and Bánh Mì at a local restaurant.
The afternoon is at your leisure, perhaps to get a massage using your included spa treatment, swim in the hotel’s large resort style pool or continuing shopping in the old town, visiting the many tailors the town is known for.
Sunset Drinks
Enjoy your Scenic Sundowners, a time to relax at a reception in the Blue Bar with included beer and wine.
Start the day refreshed and ready to join your Scenic Freechoice activity.
Freechoice:
The option of a half day drip to My Son provides a glimpse into the area’s ancient history and a truly cultural highlight of Central Vietnam. The remaining structures of the Tower Temples provide an atmospheric image of the majesty of the Champa Kingdom. Stroll through the ruins and visit the small museum at the entrance to My Son before a local lunch.
The second option is to ride a bicycle to a local village to learn about the local lives of Hoi An’s fishermen. Climb into a small, round bamboo fishing basket and learn to cast a fishing net in the traditional way. Then continue to an area filled with water palms and coconut trees and learn about the history of this part of Hoi An. Round off the adventure with a scenic boat trip back to Hoi An, savouring lunch on board.
Thirdly meet with the representative of Reaching Out, an NGO established in 2000 and gain an insight into their efforts in providing opportunities for people with disability to learn skills and gain meaningful employment. Undertake a Lantern Making Class at their workshop located at an old merchant house and get a glimpse into how this NGO helps the disabled to integrate fully with their communities and lead independent and fulfilling lives.
Alternatively, you have the choice of participating in a bicycle ride to a local farm in Tra Que Village. Soak in the beauties of the vegetable gardens and participate in the preparation of the land and fertilizing it with seaweed with the local farmers. You will learn how to prepare ‘Tam Hu’u’, a local delicacy before sitting down for a home cooked meal including ‘Banh Xeo’ a specialty savory pancake wrapped in rice paper.
After your morning of adventures, arrive back at the Almanity Resort where you are then free to head back into town to explore on your own.
Enrich
Begin the day with an early morning Scenic Enrich, marvel at the sunrise over the magnificent Angkor Wat before moving to a special location near a temple for a scrumptious champagne breakfast with food prepared by a Scenic sponsored, NGO supported local bakery school.
After breakfast, visit the atmospheric, jungle covered Ta Prohm Temple, before stopping at Angkor Thom and the multi-faced Bayon Temple. Fortunately, you have the remainder of the afternoon to discover more of the Siem Reap markets or relax at your luxury hotel after your early morning start.
Enrich
The final Scenic Enrich is truly a special and exclusive one, one that is best experienced first-hand to fully appreciate it’s scale. Your tour directors and Scenic team will leave you in awe as you enter a private magical gala themed dinner at Prasat Kravan, a small 10th-century temple consisting of five reddish brick towers on a common terrace. Including free flow drinks and a show featuring Apsara dancers in front of the candle lit temple ruins, this evening brings a most incredible end to what is a remarkable trip.
Checkout this morning and transfer to Siem Reap Airport. Fly to Luang Prabang, the spiritual capital of Laos, for a three-night Special Stay. This luxury property is in a prime location of this UNESCO heritage city. The vast amount of greenery and island like décor provides the ultimate stay in this colonial style building.
Today visit the city’s main sites including, Wat Xieng Thong, one of the most important and oldest temples in Laos, Wat Mai, the city’s largest temple and the former Royal Palace now converted into the National Museum. Later, enjoy a 2-hour cruise along the Mekong River to explore the Pak Ou Caves (locally called Tam Ting) flooded with thousands of gold Buddha statue buried within a limestone cliff. This well-known attraction is a must-see in Laos. Tonight, is yours at leisure leaving you with free time to shop in the well-known night market for those gifts to take back home.
This morning travel via the breath-taking Hai Van Pass to Hue, the former imperial capital. During an inspiring visit to Duc Son Pagoda, talk with the nuns and learn how they are supporting their orphanage through different initiatives, including the proceeds from your Vegetarian lunch at Tinh Tam Restaurant. In the afternoon, wander though the grandeur of Hue’s Imperial Citadel ruins before enjoying a cyclo ride back to the hotel. Afterwards check into your hotel in Hue, your home for the night.
Enrich
Traditional Vietnamese cuisine is served family style at the private Garden House accompanied by Royal Hue court music and a glass of wine.
After breakfast, travel to the Cu Chi Tunnels and spend the morning learning about the development and establishment of this hidden covered tunnel network that the Viet Cong soldiers hid in for months on end. Return to the city for a Pho lunch with the remainder of the afternoon at leisure.
Freechoice Dining:
Tonight, choose your Scenic Free Choice dining option from an exhilarating Vespa ride at night as your experienced driver winds in and out the hectic traffic of the streets, stopping at all the best local spots for the most scrumptious Vietnamese cuisines. Sample the best authentic street food and an unlimited supply of drinks and eating however much your stomach desires.
Alternatively, dine at Mandarine Restaurant, designed in the style of the Hue imperial court serving individual Vietnamese dishes.
Or for something totally different dine at Noir Dining in the Dark, a restaurant dedicated to helping the blind and visually impaired community.
Other choices include experiencing the street food and bars of Saigon on a Vintage Jeep or enjoying the offerings at Buffet 19 at your hotel.
Your final day in the centre of Vietnam starts with breakfast before checking out and setting off on a morning excursion to the Mausoleum of Emperor Tu Duc, the last independent emperor of Imperial Vietnam before French colonisation. After exploring the grounds, head to the airport for your flight to Ho Chi Minh City.
After your flight to Ho Chi Minh City, transfer to your hotel, home for the next two nights. Before dinner take a leisurely walk around Notre Dame Cathedral, the Opera House, and the Central Post Office.
The second day of your Siem Reap exploration starts with a delicious champagne buffet breakfast at the hotel.
Freechoice:
As part of Scenic’s Freechoice you have multiple options to choose from. Explore the 10th-century Banteay Srei Temple, a temple commonly referred to as the Ladies Temple because of its pinkish sandstone and dedication to the Hindu god Shiva. Afterwards visit the Landmine Museum, founded in 1997 with the aim to make the country safe through the removal of mines.
On another option visit Senteurs d'Angkor workshop to try your hand at producing your own local souvenir. Through different hands-on workstations, discover how the artisans make by hand soap with coconut oil, natural cosmetics, subtly scented balms, aromatic candles and local spices in traditional ways.
Alternatively, if you have enjoyed being on the water, sail on Tonle Sap Lake (July to February), a picturesque UNESCO biosphere reserve and dive deep into discovery when visiting and experiencing the life of a floating village.
Or take flight in a tethered balloon to discover the aerial beauties of the combination between traditional and modern Siem Reap. Enjoy the fresh air and take some remarkable photographs of the skyline as you lift into the skies of Siem Reap overlooking Angkor Wat below before visiting a Lotus Flower workshop.
Later this afternoon explore Angkor Wat itself, the largest religious monument in the world. Originally constructed as a Hindu temple dedicated to the god Vishnu for the Khmer Empire, it was gradually transformed into a Buddhist temple towards the end of the 12th century. An afternoon visit provides the perfect light for those idealic pictures of this colossal structure. After the day of adventure, tonight is free to shop away at the night markets of Siem Reap or venture to Pub Street, both in walking distance or a short tuk tuk ride from your hotel.
After breakfast and checkout, visit the War Museum and Reunification Palace. The former Presidential House of South Vietnam become famous in 1975 with images of tanks crashing through its gates leading to the South’s surrender and end of the War of Independence.
After lunch, a coach will transfer you to My Tho where the breathtaking Scenic Spirit awaits. Start with a cocktail reception hosted by your Cruise Director. Take a stroll around the decks to orientate yourself as to where all the amenities are. After your welcome dinner, settling into your private suite ds not mean you settle for service. At any time, your dedicated personal butler is free to swing by with a nightcap and delivery of your preferred pillows. A calm 4-hour sail brings you to halt off Cai Be where the ship will anchor overnight.
Today we journey to Siem Reap via stops at Kampong Tom and the Angkorian bridge in Kampong Kdei. Siem Reap is a split in time with ancient and traditional architecture weaved between the modern developments. Step back in time at your hotel, a definition of luxury and your historical home for the next three nights in Siem Reap. This brilliantly appointed accommodation is styled with a mix of French inspired architecture, local interior furnishings, the attentive staff provide a service beyond expectations, and brilliant amenities fit for royalty.
This evening head to the colourful Cambodian Phare Circus where your VIP premium reserved seating awaits you. Beautifully dressed performers style a stunning show that is more than just a circus. The performers use theatre, music, dance and modern circus arts to tell uniquely Cambodian stories; historical, folk and modern.
Start the day with a full gourmet breakfast – complete with champagne – before heading out to explore Cai Be.
Freechoice:
Choose to travel via sampan to Tan Phong, a small island located near Cai Be town that is rich in alluvial soil suitable for tropical fruit orchards all year round. With a total area of more than 1,000 hectares, surrounded by silted sandbanks, canals and a mild temperature, Tan Phong has long been a friendly destination for eco-tourism. On arrival, try a hands-on experience at a workshop specialised in weaving water hyacinth into artistic crafts. Board a motorised buggy for a ride through endless fruit orchards, stopping to enjoy the tropical fruits and interact with a farm owner. Reboard the sampan and cruise to Cái Bè town to discover the local cottage industry where families make rice-paper and sweets from pop-corn, pop-rice and coconut.
Alternatively take a sampan from the Scenic Spirit to savour a delicious afternoon tea at the Le Longanier, a French colonial house restaurant, where staff will welcome you with tea, coffee and a range of local fruit and snacks for your tasting. You can dive into a local experience with a band playing music and performing traditional Vietnamese songs.
If you would prefer to enjoy the comforts of your ship, our highly skilled bar team is ready to welcome you to a hands-on cocktail/mocktail making class featuring fresh local ingredients.
After your morning activity, head back to the ship for lunch whilst sailing to Sa Dec. Relax and soak in the beauty of the scenery, visit the on-board library to read up on future ports, or head to the Scenic Spirit lounge to unwind with fellow guests over a glass of wine.
Later, upon arrival in Sa Dec, board your sampan once again to explore the lively wet market where you can meet the sellers and marvel at their wares, including live fish, frogs and even snakes. This two-hour exploration will take you deep into the local lifestyle. You can also see the grand home of Mr. Huynh Thuy Le, a Chinese merchant who inspired Marguerite Duras’ novel L’Amant. Your expert guide will reveal the secrets behind this passionate tale of tragic love.
After returning to the ship, and before dinner, marvel at a lion dance performed by locals on the expansive Sundeck. The ship will then set sail for the 6-hour journey to Tan Chau.
This morning, you will explore the island of Oknha Tey, dedicated to the art of silk weaving. Travel by traditional tuk tuk to the farm, meet the workers and learn about silk production. Return to Scenic Spirit for lunch and some free time. This could be the perfect opportunity to escape the heat of a South East Asian afternoon with a swim in the pool and a refreshing cocktail.
After lunch, you will call at Angkor Ban, a small settlement where time stands still. Explore its historic wooden houses, which date back over 100 years and survived the destruction of the Khmer Rouge. You can also visit a local school that teaches English to the students alongside their regular lessons. Back on board, learn the many ways to wear a krama, the traditional Cambodian scarf, as the ship sails towards Kampong Cham.
Board a bus this morning for the short drive to the ancient capital of Cambodia, Oudong. Here, experience the life of the monks and nuns who reside at the peaceful monastery. If you are lucky, you may be able to partake in one of the many festivals and traditional rituals often held here.
After you return to the city, discover the opulence of Phnom Penh’s Royal Palace and the famous Silver Pagoda within. Set on the riverfront, this dazzling palace was built in the 1860s and still serves as the official residence of the King of Cambodia. After returning to the ship and before setting sail, enjoy a cultural performance by the Cambodian Student and Children’s Organisation.
Sunset Drinks
Get an outfit ready for an evening of style with a Sundowner cocktail reception on the sundeck against the backdrop of Phnom Penh’s lights and stunning scenery as the ships sets sail towards Oknha Tey, commonly known as Silk Island.
Welcome to Cambodia, arriving into the capital of Phnom Penh early this morning. After breakfast, it will be time to head out and explore the city.
Freechoice:
You can choose to journey to the infamous Killing Fields and take a tour of the Tuol Sleng Genocide Museum, housed inside a former prison. These sites are a sobering reminder of the terrors unleashed by the Khmer Rouge regime in the 1970s. This moving tour will give you a deeper insight into the tumultuous history of Cambodia and the resilience of its people.
Passionate foodies may like to choose a hands-on cooking class. Take a trip to the bustling market with a local chef to purchase your ingredients, then head back to the kitchen to cook your own lunch, testing out the styles and flavours of Cambodian cuisine.
Alternatively, travel by remok, a local style of tuk tuk, to explore the French architecture and history of Phnom Penh. Finish the tour with shopping at the Central Market, famed for its unique Art Deco design and bright yellow façade.
At the conclusion of your tour, return to Scenic Spirit for lunch. The remainder of the afternoon is at leisure.
Sunset Drinks
Later this evening, revel in our Phnom Penh by City Lights tour. You’ll get to witness the nightlife of the capital before stopping at a local rum distillery for your exclusive Scenic Sundowners experience, including a private tour and tasting.
You may want to start with some exercise in the on-board gym, try stretching at the early morning yoga class or relax in the sauna. Then set off to discover the areas surrounding Tan Chau.
Freechoice:
You could leave the city life behind at Tra Su Bird Sanctuary in Tra Su Forest. Travel by sampan through endless tranquil waterways, flanked by mangroves and lush greenery. This eco reserve spans 850 hectares and is an ecological haven for fauna and flora, home to more than 100 species of waterbirds.
Or experience a traditional way of life on Evergreen Island, joining local farmers for a morning of discovery. Back in Tan Chau, ride in a xe loi, a three-wheeled bicycle rickshaw that was introduced by the French in the 19th century and is a common form of transportation in rural Vietnam. Visit the recently renovated, brightly coloured Cao Dai temple. Caodaism is a new religion, established in 1926 in the southern Vietnamese city of Tây Ninh, and brings together beliefs and practices from Buddhism, Christianity, Taoism and Confucianism. Here, you will learn more about the mix of ideas that form the basis of this fascinating religion.
For your third choice, board a speedboat to visit Chau Doc, a major city in the Mekong Delta, and Tay An temple. Set at the foot of Sam Mountain, this elaborate temple is a mixture of Indian and Islamic architecture. Afterwards, board another sampan to visit Vinh Te canal and view life along the riverfront of Chau Doc, before stopping at a family-operated fish farm on your way back to Scenic Spirit.
After lunch upon your arrival back on board, enjoy sailing to the Vietnamese and Cambodian border. Some down time is a great way to relax and what better way to do that than heading to the Wellness Centre or Beauty Salon for a bit of pampering. After the ship clears immigration into Cambodia at the border, settle in for an overnight sail towards Phnom Penh, bidding farewell to Vietnam.
A truly beautiful and empowering moment awaits upon the streets of Luang Prabang. Attend the morning ritual and admire the silent movements of the local monks as they collect their daily alms.
Afterwards return to the hotel for breakfast before heading out for the morning. Begin with a journey to Kuang Si waterfalls, a set of picturesque, tiered waterfalls and swimming holes set amongst the dense jungle. En route back to town stop at a small village, home to one of the area’s many ethnic minorities, to learn about their traditions and culture.
Enrich
Immerse yourself in local spirituality during a traditional Baci ceremony and pay respects to ancient traditions of Laos. The Baci is performed in celebration of an important event such as weddings, births, or for welcoming guests and is a means of expressing good will and good luck to others. The Lao believe that each person has 32 spirits which constitute their spiritual essence and the Baci is the ritual used to call back any escaped spirits into the body. During the Baci, special flower trays and food treats are prepared which you then touch while a Buddhist mantra is chanted. After the chanting is completed, cotton threads are tied around your wrist whilst you receive an individual blessing.
This evening enjoy your delicious farewell dinner and relive the memories together from your journey.
Meet the novice monks at Wat Hanchey, an ancient hilltop pagoda and monastery. Walk (or drive) to the top and soak in some of the best elevated views of the cruise.
Enrich
Receive a traditional blessing from a monk and learn how to pray in a Buddhist pagoda before partaking in an alms ceremony, which contributes to the daily meal of the resident monks.
Sail back to Kampong Cham.
Freechoice:
This afternoon, explore Kampong Cham and its surrounds. Choose to learn about local folklore at Phnom Pros, a mountaintop pagoda that has long been part of a traditional legend. Tragically, in more modern times, the site was used as a Killing Field by the Khmer Rouge. The temple now features a Buddha Garden and is home to a local troop of monkeys. Afterwards, visit Wat Nokor Bachey, a unique architectural experiment that blends an Angkorian era temple with a new temple built inside it.
Alternatively, explore Kampong Cham’s history and industry with a drive past shop houses, remnants of the French colonial era, and the large Central market. Visit a local rubber plantation established by the French before stopping at a village known for growing betel nut, an important part of Cambodian culture.
Your third option today is a visit to Kho Penh Village. Located on Pen (Bamboo) Island, it’s only accessible by local remork after crossing by bamboo bridge or ferry from Kampong Cham. This remote village gives you a fascinating insight into the simple, rural lifestyle of farmers in Cambodia.
Back on board you will have time to relax and overlook the gorgeous sunset of the Cambodian skyline before your engaging farewell dinner with the crew.
Take in the surrounding views from Mt Phousi, a 100m high hill which lies in the heart of the old town peninsula and is bordered on one side by the Mekong River and on the other side by the Nam Khan River.
Then say farewell to Laos with many wonderful memories and fly to Bangkok where your journey ends on arrival.
Please book your flight to depart out of Bangkok after 07:00 PM.
This itinerary is a guide only and may be amended for operational reasons such as high and low water. As such, disruptions to cruising and alteration to itinerary arrangements may occur. Hotels are indicative and are subject to change.
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42. Many Providers treat name changes and route and/or itinerary alterations as a full cancellation and these can incur full cancellation charges.
43. We will not charge a cancellation or amendment fee if you cancel or amend your booking due to a breach by us of our obligations to you or due to our fault.
Cancellations and Amendments for Online Low Cost Carrier Bookings Only
44. If your flight booking is with a low cost carrier, you can only cancel or change your booking by contacting the Provider directly.
Cancellations and amendments for hotel bookings only
Cancellations and Amendments for Hotel Bookings Only
45. Please review the cancellation policy for your hotel booking for any penalties that may apply.
Force Majeure
46. We will not be liable for any failure or delay in performing our obligations in booking the Travel Product that is due to events beyond our control.
47. If a force majeure event occurs that affects your booking, your entitlement to a refund, a credit or re-scheduled travel booking will depend on the Provider's terms and conditions.
48. If your booking is impacted by a force majeure event and you are entitled to a refund or credit from the Provider, we will facilitate this refund or credit.
49. The Booking & Service Advisory fee, credit card fees or any commissions received are non-refundable in the circumstance that a force majeure event occurs.
Low Cost Flights
50. If you book a low cost flight with us, we will make the booking on your behalf and your contract for your low cost flight will also be subject to the airline's booking terms and conditions.
51. It is your responsibility to ensure that all details of the booking are correct before proceeding. For any changes or cancellations, please contact the airline directly, quoting your reference.
Additional Airline Charges
52. Some Providers may also charge additional fees. Please check with the Provider for their full terms and conditions.
Hotel/Accommodation Bookings
53. Some Providers will require an additional charge to be paid locally (e.g. a resort fee) at the time of check in or check out. This amount is in addition to the amount shown during the booking process under the 'total booking cost' amount.
54. There may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking (e.g. local taxes, sales tax etc.). Any local taxes will be payable by you directly to the Provider at the time of check in/check out.
Changes in Price and Itineraries
55. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent.
56. If a Provider changes any part of your booking for reasons beyond its control, we will use our reasonable endeavours to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Any refund would be subject to the Travel Provider terms and conditions.
57. These terms and conditions are subject to variation at any time. Any variation will be displayed here, and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.
Your Obligations and Warranties
58. You warrant to us that:
a. you are at least 18 years old and have the power, capacity and authority to enter into a binding contract with us and with the Providers of the Travel Products that you acquire;
b. you have read and understood these terms and conditions and if booking on behalf of third parties, you have conveyed these terms and conditions to them;
c. the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process;
d. you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire adequate insurance cover; and
e. you will use the Booking & Advisory Services in accordance with these terms and conditions and you will not use the Booking & Advisory Services in any way to breach any laws or defame anyone.
Jurisdiction and Law
59. All matters arising out of or in connection with the Booking & Advisory Services and these terms and conditions are governed by the laws of Victoria, Australia. By acquiring the Booking & Advisory Services, you consent and submit to the exclusive jurisdiction of the laws of Victoria, Australia.
Definitions
" We" and "us" means Darebin Travel.
" You" or "your" means any user of our Website or any person who acquires the Booking & Advisory Services, including any person who acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person).
" Booking & Advisory Services" means services provided by us to you in assisting you to acquire a Travel Product from a Provider and includes advisory and consulting services.
"Force Majeure” means, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, adverse weather conditions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion and generalised lack of availability of raw materials or energy.
“ Travel Provider” or "Provider" or "Providers" means the company or person who provides you with the Travel Product on terms and conditions agreed with you.
" Travel Product" means the service or product provided by a Provider, for example, an airline or a hotel.
" Website" means our website https://deluxelife.com.au/
Schedule of Professional Service Fees
Planning Fee |
$125 per itinerary. Creating unique travel itineraries is our specialty. For detailed quotations providing tailored recommendations for custom designed tours, a non-refundable planning fee applies. Should you proceed with booking, this fee is credited towards your trip.
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Service Fees |
$40 Domestic/Trans-Tasman airfare per person or as discounted
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$150.00 International airfare per person or as discounted
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$50.00 Domestic/Trans-Tasman business class airfare per person or as discounted
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$200.00 International business class airfare per person or as discounted |
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NIL Domestic/Trans-Tasman package, tour, or cruise per booking
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NIL International package, tour, or cruise per booking |
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$ Other Services dependent on service explained to you |
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$200 to $500 Itinerary planning per booking (credited towards reservation once booked) |
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Deposit & Balance |
For all bookings, the initial deposit is 20% and the balance of payment is due 60 days before departure. If Travel Provider terms and conditions vary, we may request an additional deposit from you, after the initial deposit is paid, plus the balance payment date may also vary. After you have paid your initial deposit, you will have five days cooling off period to accept these Booking & Advisory Terms and Conditions, during which time your deposit is refundable. After 5 days has passed, or you have accepted the Terms and Conditions, the deposit will automatically become non-refundable. Note, some Travel Products must be paid in full at time of booking. Service Fees must also be paid at time of booking and are non-refundable. After you pay the balance of payment this will become fully non-refundable 60 days before travel, or earlier, if specified by the supplier. |
Amendment Fees |
Changes to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
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Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
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Cancellation Fees |
Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $75 per passenger per booking in addition to Provider and credit card fees.
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Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $150 per passenger per booking in addition to Provider and credit card fees.
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Credit Card Fees |
Visa - an additional 2.0% applies
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Mastercard - an additional 2.0% applies
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American Express - an additional 2.0% applies
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(All fees exclude GST, where applicable).
Privacy Notice
Darebin Travel collects your personal information to enable us to respond to your queries and provide you with the Booking & Advisory Services, including assisting in arrangements with Providers (such as hotels and flights).
We will also use your personal information to personalise the service we provide you, including your experience on our, and other, websites, and to provide you with information about our, and our partners’, business, products and services. Your personal information may be shared between entities within Darebin Travel and with DeluxeLife Pty Ltd (ACN: 647 484 115), disclosed to suppliers, Providers, our cloud infrastructure, our contractors and to others where authorised or required by law. Some of these entities may be located overseas.
ANNEXURE – TRAVEL TIPS FOR TRAVEL PRODUCTS
These tips set out below are NOT legally binding terms and conditions.
Passports, Visas and Health Requirements
It is your responsibility to ensure that you have the required documents, including visas and passports, before travelling to a destination. For more information please log on to www.dfat.gov.au and www.smarttraveller.gov.au. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australians and non-Australian passport holders. For more information, log on to www.visalink.com.au. You need to ensure that you have at least 6 months validity on your passport from the date of your departure return.
For International travellers booked on flights to the USA, including Hawaii, it is now mandatory, under the Visa Waiver Program to receive an electronic authorisation known as ESTA (Electronic System for Travel Authorisation) no less than 72 hours before travel to the USA. This can be obtained from the following website: https://esta.cbp.dhs.gov/esta/ .
For international travellers booked on flights to Canada, you either need a visitor visa or an Electronic Travel Authorization (eTA) to fly to, or transit through, a Canadian airport. An eTA can be obtained from the following website: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. You need to contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended before your travel departure date.
Travel Advice
We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website at www.dfat.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit.
Ticketing
For international and domestic departure, e-tickets will be issued upon payment and completion of the booking process. All other travel documentation, such as hotel booking confirmations, will be emailed to the email address you provided as an e-document. Should the Provider issue paper vouchers, these will be posted to the address you provided.
Baggage Allowance
Baggage allowance varies from airline to airline and in many cases the airfare you have paid may not include the cost to cover checked baggage. Please check with your Travel Advisor and/or the airline providing your flights for the allowances.
Frequent Flyers & Special Requests
For more information on whether your airfare is eligible for Frequent Flyer rewards, please contact the airline directly. When booking online, please ensure that you have entered your correct number. For bookings made by telephone via our Customer Service Team, please advise of your Frequent Flyer details and these will be added to your reservation. We do not take any responsibility should an airline not register your trip. You should retain copies of your air ticket and boarding pass.
Special requests will be passed on to the Providers but cannot be guaranteed.