River/Barge Cruise
15 days
$AUD 700 per day
Departure: Arles, France
Arrival: Paris, France
River/Small ship/Barge
Virtuoso
For Francophiles in love with the culture, history, cuisine, and romance of France, this grand voyage is a dream come true. Soak up the joie de vivre that makes France one of the most adored countries in the world.
Experience France from north to south, sailing three rivers and embarking upon in-depth shore excursions. Walk through Monet’s beloved Giverny, seeing the enchanting grounds that he made famous; travel back in time and enjoy a Village day in charming Viviers; visit Lyon’s famous secret passageways, the Traboules; and have a chance to golf high above the cliffs of Étretat—one of the most spectacular courses in France.
From the beaches of Normandy and the verve and romance of Paris to the sun-drenched vistas of Burgundy and Provence, this itinerary in France is truly sans pareil!
Grand France is a combination of Paris & Normandy and Burgundy & Provence.
Ships
Dining
Excursions
Accommodations
Experiences
Arrive at the Marseille Airport. If your cruise package includes a group arrival transfer or if you have purchased a private arrival transfer, you will be greeted by a Uniworld representative and transferred to the ship docked in Arles.
Explore a sun-drenched Provençal town today with an allure all its own. Known for its remarkable Roman ruins, Arles so inspired Van Gogh that he painted some 200 paintings there. Arles has existed since the sixth century BC, when the ancient Greeks founded it and named it Theline. It was here that the Romans built their first bridge across the Rhône River, creating a vital overland route between Italy and Spain.
Excursions
Van Gogh paid tribute to Arles’ atmospheric beauty in some 200 paintings, including Starry Night Over the Rhône. It’s an ancient city boasting a remarkable collection of Roman ruins; among them are a theater where the famous Venus of Arles—on display in the Louvre—was discovered in 1651 and an amphitheater that is still used for sporting events. Join a local expert for a stroll through this district, where medieval houses crowd in among the ancient structures and the city gates date to the 13th century. Pause before the town hall, built with stone quarried from the Roman theater, and the Romanesque St. Trophime Church, which was erected in the 12th century. It replaced the church where St. Augustine, the man who converted the inhabitants of England to Christianity, was consecrated by the first archbishop of Canterbury. Walk in Van Gogh's footsteps past the cheery yellow Café de Nuit, still open and still the same shade of yellow it was when he painted it.
During your free time after the tour, you can peruse the local shops, go olive tasting or delve further into Arles’ stunning collection of architectural treasures.
The walled city of Avignon is one of the most fascinating towns in southern France, with a host of historic gems to explore—including the fortress residence of rebellious popes who broke from Rome and once lived and ruled here. You’ll see the Palace of the Popes and much more today, or have the chance to visit a 2,000-year-old Roman aqueduct.
Excursions
It’s hard to believe, looking at the charming cafés and entertaining street performers in the Clock Tower Square, that this lively scene owes its existence to a 15th-century siege. This area was the heart of medieval Avignon (and the site of the original Roman town), crowded with cottages and narrow streets—until a pope had it all demolished in order to give his troops a clearer field of fire. That is Avignon in a nutshell: It was the city of the popes. The Avignon popes built the ramparts that still surround the Old Town and the huge, nearly impregnable fortress that dominates the UNESCO-designated district; in fact, the city did not officially become part of France until 1791. Stand below the high, thick walls to get a sense of just how daunting these fortifications were, then prepare to climb many steps as you tour the Palace of the Popes itself—it’s worth it!
In the middle of the first century, Roman engineers responded to Nîmes’s need for water to fill its baths, fountains, and pools by building a 30-mile-long aqueduct from Uzès to Nîmes—which required transporting Uzès springwater over the River Gardon. A thousand workers quarried 50,000 tons of soft golden limestone and used it to construct—without mortar—the magnificent tri-level bridge that still spans the river. An expert guide will explain the techniques used to build this engineering marvel, which has withstood 2,000 years of floods and storms that swept away much newer bridges. You can see notations those ancient Romans made in the stones as they cut and fitted them into place when you view the bridge itself, and you can learn about the entire project at the museum. The UNESCO World Heritage Site is as beautiful as it is fascinating.
An enchanting village where time seems to have stopped centuries ago, Viviers has a long and storied past that gs back more than 1,600 years—and a splendid architectural heritage to match. At one time, Viviers was divided along religious lines—the clergy lived in the upper part of the town, the laity in the lower part. Your exploration of the town will take you through both parts, as you begin at the crest and make your way to the riverbank.
Excursions
Sycamores line some of Viviers’ stone-paved streets (planted, so they say, to provide shade for Napoleon’s soldiers), and houses here bear the watermarks of floods over the years. A local expert will show you the fountain squares in the Old Town, which combines Roman and medieval influences, and cobblestone lanes so narrow you can stand in the middle and touch the medieval houses on either side. Viviers climbs a hill crowned by 12th-century St. Vincent’s Cathedral. View the smallest cathedral in France before you meet some of the local residents. You might choose to learn how a local potter makes the attractive wares sold at Poterie; step into a villager’s home; or sample the wares at a popular bar. Don’t feel that you must opt for the bar if you’d like a little refreshment; all visits include an aperitif. On your way back to the ship, stop to try your hand at a game of pétanque, which is akin to horseshs, only it’s played with steel balls.
If you love fine wine, you’ll love the twin villages of Tournon and Tain-l’Hermitage. Tournon may be a small town, but stirring events took place here: A castle was raised on the hilltop in the 10th century to protect the region, and new fortifications were added over the centuries, including two “new” towers built to defend against Protestant attacks in the 16th century. You’ll see the handsome houses constructed by wealthy merchants and garrison officers when you walk through the Rue de Doux area, and you’ll pass the 14th-century church and the oldest secondary school in France.
Excursions
Nestled on opposite sides of the river in the heart of the Côtes du Rhône, the twin cities of Tournon and Tain-l’Hermitage are an ideal destination for connoisseurs of fine wine.
Cross the pretty flower-decked Marc Seguin suspension bridge to Tain-l’Hermitage to visit local wine cellars, where you’ll taste the region’s famous Côtes du Rhône, Saint-Joseph, and Crozes-Hermitage wines. These wines are produced from the Syrah grapes that grow on the steep slopes lining the river. After your wine tasting, you’ll have time to browse through the shops; the Valrhona chocolate factory is always a popular stop.
Are you ready to explore the steepest vineyards on the Rhône? The vines producing the world-famous Hermitage wines grow on precipitous slopes above the river, so steep that terracing is essential. Hike along the paths that parallel the rough courses of stone through the vineyards, each one situated to catch the afternoon sun. After you’ve seen how the grapes—primarily Syrah—are grown, taste the fruit that has been transformed by the vintners’ craft into legendary wine.
Ancient Lyon is a city of tantalizing contrasts, from Roman roots to stunning modern architecture and plenty of Renaissance flair in between. There's much to explore here, from the city's bike paths to the silk weavers' secret passageways. While you're in town, you might like to have lunch on your own at one of the many traditional bouchons that proliferate in the epicenter of French gastronomy.
Excursions
You'll fall in love with Lyon today as you take in the view from the top of Fourvière Hill, where a magnificent cathedral rises above the city. Take in the view below, noting the splendid façades of Renaissance houses. You'll get a sense of how the city developed, growing from Roman roots to encompass the peninsula and the eastern bank of the Rhône, before you ride through the streets to the riverbanks and discover les traboules, the city's old passageways in Lyon's historic quarter.
You may want to stroll along the quays back to the ship or opt for lunch in one of the traditional bouchons. They serve hearty meat-based dishes, but quenelles—luscious dumplings—and a seasoned cream cheese called cervelle de canut are longtime local favorites too.
Lyon’s history is entwined with silk, which dominated the city’s economy for centuries—at one time, almost a third of the city’s population were silk weavers. Jump on a tram and head into the historic Saint-Jean Quarter, part of the UNESCO-honored Old Town, where we’ll visit a shop keeping Lyon’s long tradition of weaving alive. Observe up-close as expert weavers thread strands of silk and gold into gorgeous patterns, designed to adorn couturiers and castle walls—the shop has even been commissioned to join the Versailles restoration project! The creation of such beautiful fabrics by hand is an incredibly strenuous task—in the past, a weaver could spend as much as 30 years of their life to decorate a single palace room. If it weren’t for this workshop in Lyon, the tradition may have been long forgotten, replaced completely by modern techniques.
Next, we’ll walk through the historic quarter to some of the traboules, the old passageways that snake between and through buildings, secret shortcuts that silk weavers took to keep their delicate fabrics out of the rain.
This MAKE TRAVEL MATTER® Experience supports Global Goal 11: Sustainable Cities and Communities.
Get out and about with a bike ride along the river. Lyon boasts a thriving bike-rental scene, which tells you just how popular this mode of transportation is—you will definitely have two-wheeled company as you pedal along the banks of the Rhône on a sunny day. Your route takes you over the new Raymond Barre Bridge, past the spectacular new Museum of Confluences (so named because it sits at the confluence of the Rhône and the Saône) and along the peninsula, a strip of land with the Saône on one side and the Rhône on the other. Here, houseboats tie up along the banks, swans float on the water, and locals take advantage of the lovely park like setting. You’ll also have a great view of the Old Town on the other side of the river. This outing gives you a little taste of what it is like to live in Lyon, as well as a little exercise.
The pace of life is decidedly more relaxed in Burgundy, where endless rows of grapes hang heavy on the vine. The capital of the region’s wine trade, Beaune is renowned for its history, beauty, and highly prized wine, as well as its medieval-era hospital—the Hospices de Beaune.
Excursions
Beaune may not be a large town, but it brims with history, a wealth of splendid regional architecture and incredible food. Nestled inside medieval ramparts, Beaune was the seat of the warlike dukes of Burgundy until the 16th century. It is best known for two magnificent sights: the Hospices de Beaune and the open-air market.
You’ll recognize the Hospices de Beaune (also known as Hôtel-Dieu) immediately by its fabulous multicolored-tile roof—it’s a symbol of Burgundy. Founded as a charitable institution by the duke’s chancellor in 1443, the hospital became a model for charitable giving in southern France, one with a unique fundraising tradition that continues to this day. Over the centuries, the hospice monks were given wine and vineyards, and they began selling the wine at auction in order to support their charitable work. The wine auction is now world-famous, and the institution remains a working hospital for the poor, with modern facilities standing alongside the historic Hôtel-Dieu.After seeing Hôtel-Dieu, check out the farmers’ market, which spills from street to street in the Old Town. Cheeses, fruits, vegetables, local sausages, breads—all are on colorful display here. Browse and assemble your own picnic lunch or take advantage of one of the many delightful sidewalk cafés for lunch.
Note: The open-air farmers’ market visit will take place in Arles on the reverse direction cruise (Lyon to Arles).
Note: Today’s lunch will be on your own.
Disembark the striking S.S. Catherine and transfer to Paris via high-speed TGV train. Your next ship, the magical S.S. Joie de Vivre, waits to carry you along the Seine on the next leg of your adventure.
Today is a celebration of northern France’s natural beauty, with an excursion to a splendid château and gardens situated in an equally grand setting, plus a chance to immerse yourself in the very landscapes that inspired Impressionist master Claude Monet. In the morning, choose between a scenic hike or a visit to the hilltop Château de La Roche-Guyon, which is surrounded by beautiful gardens and offers sweeping views over the Seine. Later, explore the beautiful gardens of Monet. You'll have the opportunity to take in the French countryside on your way there with an invigorating bike ride, or opt to arrive by coach instead.
Excursions
The limestone outcropping that eventually became known as Château de La Roche-Guyon began its history as a cave dwelling. It later transformed into a fortress, where medieval knights stood guard against marauding Vikings. Over the centuries it grew into a proper palace, housing a string of lords who gave the château its name—"La Roche-Guyon" translates to "the Rock of Guy," Guy being a typical name for these noblemen. You might think, as you walk through the elegantly designed garden and beautifully paneled rooms, that the residence’s military function was in the far distant past, but Rommel made his headquarters here during WWII, precisely because the ancient fortifications and caves were so secure.
The village of Château de La Roche-Guyon, which sprawls out across the hillsides of the estate that shares its name, is popularly considered one of the most beautiful in all of France. Begin your hike here today, passing along a restored 17th century garden, the Saint-Samson church, the old dungeon, and more. Please note that this hike may need to be cancelled in the event of rain.
Monet often painted the little riverside town of Vernon, so you are likely to recognize scenes the master rendered in oils on your way to his home in the village of Giverny, where he lived and worked for more than 40 years. When Monet bought the property, most of it was an orchard; he transformed it over the years into the enchanting visions immortalized in his paintings, essentially creating each work of art twice: once as a living garden and again as a painting. As you stroll through the grounds, you’ll see the famed Japanese bridge and water garden shaded by weeping willows. Monet’s house, which you will also visit, remains furnished as it was when the leader of the impressionist school lived here, complete with his precious collection of Japanese engravings.
Note: Giverny will be closed during the March, late October, and November cruise departure dates. On affected departures, an alternative excursion to Richard the Lionheart's Château Gaillard in Les Andelys will be offered instead.
The country roads between Vernon and Giverny offer easy—and pretty—biking. Hop aboard your bike and pedal about three miles to the village where the artist lived for decades. You’ll pass the church and cemetery where Monet is buried and the Hotel Baudy, where his painter friends often stayed, and arrive at the artist’s home and garden for a tour.
Note: Giverny will be closed during the March and November cruise departure dates.
Walk in the footsteps of greatness in Normandy’s medieval capital, a city with a historic quarter that remains amazingly intact. From the cathedral Monet painted dozens of times to the cross marking the spot where Joan of Arc was martyred, Rouen is a treasure trove for the culturally curious. The roll call of famous people who lived or died in Rouen is long and varied—Richard the Lionheart, Joan of Arc, Gustave Flaubert, and Claude Monet are among them.
Excursions
Tonight, walk through the streets of Rouen with your Cruise Manager to see this charming medieval city in a different light. You’ll arrive at the famous cathedral to enjoy a private concert. This is a wonderful way to appreciate the long musical heritage of the cathedral, whose choir and grand organ date back several hundred years. As you take in the sounds of traditional European music, look around to appreciate the mix of Gothic, Renaissance, and other architectural styles that comprise this building.
Please note: we advise that you layer, as there is no heating in this historic cathedral.
Victor Hugo called Rouen the city with a hundred bell towers. Easily the most famous of those towers is the one rising above Notre Dame Cathedral, which briefly made it the tallest building in the world. Begun some 800 years ago, the cathedral acquired a multitude of spires and styles as it was expanded and renovated in different eras. Stand on the opposite side of the square, under the apartment Monet used as a studio, for a view of the cathedral as the impressionist master saw it. On this tour, you'll also explore the cobblestone alleyways and half-timbered houses of the Old Town, Saint-Maclou (a spectacular late-Flamboyant Gothic church), and the adjacent Aître Saint-Maclou, once a cemetery for plague victims and now a garden. And of course, your guide will make sure to point out the bronze cross marking the most famous death in the city—the place where the English burned Joan of Arc at the stake.
Cheese is a product integral to French heritage and culture, with hundreds of beloved varieties distinct to the regions and towns they hail from. Amongst the most famous is Camembert, an AOC-designated product from an eponymous town in the Normandy region. Visit a sustainably-minded, family farm today to see how it's made and taste a variety of their delicious Camemberts. To wash it down, sip on another classic product from Normandy, apple cider.
This MAKE TRAVEL MATTER® Experience supports Global Goal 12: Responsible Consumption and Production; and Global Goal 15: Life on Land.
Caudebec-en-Caux, a lovely little town on the right bank of the Seine Estuary, is your base for one of two very different excursions. You could drive through the beautiful Calvados countryside to Honfleur, a delightful seaside harbor and city of painters, or head to the windy cliffs of Étretat for a game of golf.
Excursions
Transfer to Honfleur, where our walking tour of the fishing village begins at the former smugglers’ harbor of Vieux Bassin—the most frequently painted scene in Honfleur—which looks much as it did a century ago, though now the boats in the harbor are more likely to be pleasure craft than fishing vessels. Your local guide will take you down tiny lanes, where houses stand shoulder to shoulder in a jumble of styles: narrow 19th-century slate-roofed townhouses, 15th-century fishermen’s cottages, and tall and elegant mansions— many adorned with figures of chimeras or saints. You’ll also see St. Catherine’s Church, built in the 15th century by shipwrights who gave it an oak ceiling that looks like the hull of a boat.
Note: shuttles to and from the ship will be offered in the afternoon for guests who would like additional time in town after their tour.
It would be hard to find a more spectacular location than Étretat’s clifftop course, which is ranked as one of the best in France. Originally laid out in 1908 and substantially redesigned in the 1990s, it offers a multitude of challenges: Two nine-hole loops take players right to the cliff’s edge, the wind can be a serious challenge in and of itself, and the 10th through 14th holes offer formidable tests of a golfer’s skill. Spend the morning on the course, lunch on your own in charming Étretat and explore the seaside village that so many artists, including Monet, rendered in paint, or return to the ship for lunch and a leisurely afternoon onboard.
Note: Golf excursion is open to a limited number of golfers. Club entrance and use of golf clubs are provided for usage during your excursion.
There are moments when we travel that move us on an otherworldly level—experiences that stir a profound emotional connection. The Normandy beaches certainly have that effect. On your full-day outing, you’ll visit Normandy’s beaches, with a choice to venture to either the American, British and Commonwealth, or Canadian beaches. After, partake in a private memorial ceremony for a sentimental remembrance of Operation Overlord.
Excursions
Travel back in time to June 6, 1944, when the Allied forces launched their D-Day invasion of Normandy. You'll visit historic beaches and get an up-close view of the Airborne museum. Later stop at the American Cemetery followed by a special memorial ceremony at the Omaha beach.
Note: Lunch on own if participating in this excursion.
Immerse yourself in the tactics, desperate courage, and horrendous human cost of the 1944 Allied invasion of France, the first step in the ultimately victorious land campaign against the Nazis. It began here, on these Norman beaches, each of which was assigned a code name by the Allies as they planned their attack. At Arromanches—code-named Gold Beach—you can view the remnants of one of the two Mulberry harbors deployed in the D-Day invasion. These were artificial harbors constructed to ease and speed the process of unloading Allied troops, vehicles, and equipment onto the Normandy beaches.
Note: Lunch on own if participating in this excursion.
When the Allies prepared to invade Normandy, they assigned a six-mile stretch of beach to the 3rd Canadian Infantry Division under the command of Major-General Rodney Keller. The Canadians trained for their assault in Scotland and were generally regarded as the best-prepared of any of the invading forces. Unfortunately, preliminary bombing had failed to eliminate German battlements, so Canadian troops encountered stiff resistance, and several companies suffered heavy casualties. Walk the shoreline where so many died, and visit Juno Beach Center, dedicated to the Canadian war effort. One million Canadians served during WWII, and 14,000 participated in the landing. Exhibits describe both life at home during the war and the service of—and sacrifices made by—the men who fought.
Note: Lunch on own if participating in this excursion.
How did France’s rulers live over the centuries? Step into the private rooms of the Palace of Versailles, the lavish palace built by the Sun King, to find out.
Excursions
It was the official residence of the country’s kings and queens from 1682 until the revolution, and though the monarchy possessed other palaces, Versailles stood alone in magnificence. Tour the royal apartments, which still look much as they did when Louis XVI and Marie Antoinette fled in 1789. In these rooms, you’ll find lush silk draperies, exquisite marquetry tables, gilded beds, Aubusson carpets, and porcelain ornaments that reveal the elegance of the 18th-century royalty’s lifestyle, as well as the extravagance that helped fuel the rage leading to the revolution. Climb the great staircase and enter the jaw-dropping Hall of Mirrors, where the absolute ruler of France held court for the ambassadors of Siam, Persia, and the Ottoman Empire, along with all the great seigneurs of France. Ladies intrigued behind their fans, plots were hatched, and careers were made and destroyed beneath the sparkling chandeliers here.
Whether you’re a first-time visitor to the “City of Light” or you’ve been here many times before, there’s something for everyone today in Paris. Enjoy a panoramic overview of the city, or join a local expert for a walk through two much-loved neighborhoods.
Excursions
If you are experiencing Paris for the first time, this tour will introduce you to the City of Light’s most cherished landmarks. You’ll drive along the Seine, passing the most stunning single-arch bridge in Paris. Pont Alexandre III displays elegantly sculpted nymphs, winged horses, and graceful art nouveau lamps. As you continue along riverbanks, you’ll be sure to spot the largest glass ceilings in France, which shelter the Grand Palais and the Petit Palais. From the Arc de Triomphe, commissioned by Napoleon to celebrate his Grand Army’s 128 victories, you'll drive down the Champs-Élysées to the Place de la Concorde. These broad 19th-century avenues and stately buildings were created by Baron Haussmann in a great urban development that eliminated the cramped, crazy-quilt medieval city and gave Paris its modern form. You’ll pass the magnificent Opéra Garnier, the Place Vendôme (home to designer salons), the legendary Louvre and, on the Left Bank, the Sorbonne University and the Panthéon. Stretch your legs at the Luxembourg Gardens, then take in the École Militaire before arriving at the manicured grounds of the Champs de Mars, the perfect vantage point from which to see Paris’s most iconic structure—the Eiffel Tower.
Note: You can opt to leave the tour at any stopping point if you would like to explore on your own. Shuttles between the ship and the Place de la Concorde will be available in the afternoon.
As a true Parisian would, take the Métro to the Latin Quarter. Wander through the narrow streets where for centuries artists, writers, philosophers, and the Sorbonne’s students have lived and worked, argued politics, painted, sipped absinthe, and lived the bohemian lifestyle for which the district is famous. Matisse, Picasso, Rimbaud, and Sartre, as well as American expatriate writers Hemingway and Fitzgerald, are just a few of the notables who made this district home. End with a view of the famous Notre Dame cathedral. Fun fact, Notre Dame is officially the center of France; facing its main entrance is Kilometer Zero, the location from which distances in France (including those of the French national highways) are traditionally measured.
Disembark the ship. If your cruise package includes a group departure transfer or if you have purchased a private departure transfer, you will be transferred to Charles de Gaulle Airport for your flight home.
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35. If you cancel your Travel Product, your right to a refund or credit is subject to the terms and conditions of the Provider.
36. If the Provider is required to provide you with a refund or credit for the Travel Product, we will liaise with the Provider to arrange that refund. Where you are entitled to a refund, we are unable to provide you with this refund until we receive it from the Provider. Please note that most Providers take 60 – 90 days to process any refund.
37. Any refund or credit will be subject to these terms and conditions and will not include the Booking & Service Advisory fee, credit card fees or any commissions received. You may also be charged a cancellation fee by the Provider.
38. Where refunds for unused services are allowed, a service fee may be charged by the Provider against the value of the refund.
No Show
39. If you have a booking for a Travel Product (including flights and accommodation) but you do not show up to check-in or otherwise do not avail yourself of such Travel Product, you will not be entitled to any refund from us.
Cancellation and Amendments
40. If you amend or cancel your Travel Product, we reserve the right to charge the cancellation and amendment fees as per the Schedule of Professional Service Fees.
41. The Provider may charge cancellation and amendment fees in accordance with the terms and conditions agreed between you and the Provider. These will be in addition to the fees charged by us. We are not liable for any cancellation fees or refusals to refund made by the Provider.
42. Many Providers treat name changes and route and/or itinerary alterations as a full cancellation and these can incur full cancellation charges.
43. We will not charge a cancellation or amendment fee if you cancel or amend your booking due to a breach by us of our obligations to you or due to our fault.
Cancellations and Amendments for Online Low Cost Carrier Bookings Only
44. If your flight booking is with a low cost carrier, you can only cancel or change your booking by contacting the Provider directly.
Cancellations and amendments for hotel bookings only
Cancellations and Amendments for Hotel Bookings Only
45. Please review the cancellation policy for your hotel booking for any penalties that may apply.
Force Majeure
46. We will not be liable for any failure or delay in performing our obligations in booking the Travel Product that is due to events beyond our control.
47. If a force majeure event occurs that affects your booking, your entitlement to a refund, a credit or re-scheduled travel booking will depend on the Provider's terms and conditions.
48. If your booking is impacted by a force majeure event and you are entitled to a refund or credit from the Provider, we will facilitate this refund or credit.
49. The Booking & Service Advisory fee, credit card fees or any commissions received are non-refundable in the circumstance that a force majeure event occurs.
Low Cost Flights
50. If you book a low cost flight with us, we will make the booking on your behalf and your contract for your low cost flight will also be subject to the airline's booking terms and conditions.
51. It is your responsibility to ensure that all details of the booking are correct before proceeding. For any changes or cancellations, please contact the airline directly, quoting your reference.
Additional Airline Charges
52. Some Providers may also charge additional fees. Please check with the Provider for their full terms and conditions.
Hotel/Accommodation Bookings
53. Some Providers will require an additional charge to be paid locally (e.g. a resort fee) at the time of check in or check out. This amount is in addition to the amount shown during the booking process under the 'total booking cost' amount.
54. There may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking (e.g. local taxes, sales tax etc.). Any local taxes will be payable by you directly to the Provider at the time of check in/check out.
Changes in Price and Itineraries
55. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent.
56. If a Provider changes any part of your booking for reasons beyond its control, we will use our reasonable endeavours to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Any refund would be subject to the Travel Provider terms and conditions.
57. These terms and conditions are subject to variation at any time. Any variation will be displayed here, and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.
Your Obligations and Warranties
58. You warrant to us that:
a. you are at least 18 years old and have the power, capacity and authority to enter into a binding contract with us and with the Providers of the Travel Products that you acquire;
b. you have read and understood these terms and conditions and if booking on behalf of third parties, you have conveyed these terms and conditions to them;
c. the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process;
d. you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire adequate insurance cover; and
e. you will use the Booking & Advisory Services in accordance with these terms and conditions and you will not use the Booking & Advisory Services in any way to breach any laws or defame anyone.
Jurisdiction and Law
59. All matters arising out of or in connection with the Booking & Advisory Services and these terms and conditions are governed by the laws of Victoria, Australia. By acquiring the Booking & Advisory Services, you consent and submit to the exclusive jurisdiction of the laws of Victoria, Australia.
Definitions
" We" and "us" means Darebin Travel.
" You" or "your" means any user of our Website or any person who acquires the Booking & Advisory Services, including any person who acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person).
" Booking & Advisory Services" means services provided by us to you in assisting you to acquire a Travel Product from a Provider and includes advisory and consulting services.
"Force Majeure” means, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, adverse weather conditions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion and generalised lack of availability of raw materials or energy.
“ Travel Provider” or "Provider" or "Providers" means the company or person who provides you with the Travel Product on terms and conditions agreed with you.
" Travel Product" means the service or product provided by a Provider, for example, an airline or a hotel.
" Website" means our website https://deluxelife.com.au/
Schedule of Professional Service Fees
Planning Fee |
$125 per itinerary. Creating unique travel itineraries is our specialty. For detailed quotations providing tailored recommendations for custom designed tours, a non-refundable planning fee applies. Should you proceed with booking, this fee is credited towards your trip.
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Service Fees |
$40 Domestic/Trans-Tasman airfare per person or as discounted
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$150.00 International airfare per person or as discounted
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$50.00 Domestic/Trans-Tasman business class airfare per person or as discounted
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$200.00 International business class airfare per person or as discounted |
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NIL Domestic/Trans-Tasman package, tour, or cruise per booking
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NIL International package, tour, or cruise per booking |
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$ Other Services dependent on service explained to you |
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$200 to $500 Itinerary planning per booking (credited towards reservation once booked) |
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Deposit & Balance |
For all bookings, the initial deposit is 20% and the balance of payment is due 60 days before departure. If Travel Provider terms and conditions vary, we may request an additional deposit from you, after the initial deposit is paid, plus the balance payment date may also vary. After you have paid your initial deposit, you will have five days cooling off period to accept these Booking & Advisory Terms and Conditions, during which time your deposit is refundable. After 5 days has passed, or you have accepted the Terms and Conditions, the deposit will automatically become non-refundable. Note, some Travel Products must be paid in full at time of booking. Service Fees must also be paid at time of booking and are non-refundable. After you pay the balance of payment this will become fully non-refundable 60 days before travel, or earlier, if specified by the supplier. |
Amendment Fees |
Changes to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
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Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
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Cancellation Fees |
Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $75 per passenger per booking in addition to Provider and credit card fees.
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Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $150 per passenger per booking in addition to Provider and credit card fees.
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Credit Card Fees |
Visa - an additional 2.0% applies
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Mastercard - an additional 2.0% applies
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American Express - an additional 2.0% applies
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(All fees exclude GST, where applicable).
Privacy Notice
Darebin Travel collects your personal information to enable us to respond to your queries and provide you with the Booking & Advisory Services, including assisting in arrangements with Providers (such as hotels and flights).
We will also use your personal information to personalise the service we provide you, including your experience on our, and other, websites, and to provide you with information about our, and our partners’, business, products and services. Your personal information may be shared between entities within Darebin Travel and with DeluxeLife Pty Ltd (ACN: 647 484 115), disclosed to suppliers, Providers, our cloud infrastructure, our contractors and to others where authorised or required by law. Some of these entities may be located overseas.
ANNEXURE – TRAVEL TIPS FOR TRAVEL PRODUCTS
These tips set out below are NOT legally binding terms and conditions.
Passports, Visas and Health Requirements
It is your responsibility to ensure that you have the required documents, including visas and passports, before travelling to a destination. For more information please log on to www.dfat.gov.au and www.smarttraveller.gov.au. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australians and non-Australian passport holders. For more information, log on to www.visalink.com.au. You need to ensure that you have at least 6 months validity on your passport from the date of your departure return.
For International travellers booked on flights to the USA, including Hawaii, it is now mandatory, under the Visa Waiver Program to receive an electronic authorisation known as ESTA (Electronic System for Travel Authorisation) no less than 72 hours before travel to the USA. This can be obtained from the following website: https://esta.cbp.dhs.gov/esta/ .
For international travellers booked on flights to Canada, you either need a visitor visa or an Electronic Travel Authorization (eTA) to fly to, or transit through, a Canadian airport. An eTA can be obtained from the following website: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. You need to contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended before your travel departure date.
Travel Advice
We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website at www.dfat.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit.
Ticketing
For international and domestic departure, e-tickets will be issued upon payment and completion of the booking process. All other travel documentation, such as hotel booking confirmations, will be emailed to the email address you provided as an e-document. Should the Provider issue paper vouchers, these will be posted to the address you provided.
Baggage Allowance
Baggage allowance varies from airline to airline and in many cases the airfare you have paid may not include the cost to cover checked baggage. Please check with your Travel Advisor and/or the airline providing your flights for the allowances.
Frequent Flyers & Special Requests
For more information on whether your airfare is eligible for Frequent Flyer rewards, please contact the airline directly. When booking online, please ensure that you have entered your correct number. For bookings made by telephone via our Customer Service Team, please advise of your Frequent Flyer details and these will be added to your reservation. We do not take any responsibility should an airline not register your trip. You should retain copies of your air ticket and boarding pass.
Special requests will be passed on to the Providers but cannot be guaranteed.