River/Barge Cruise
8 days
$AUD 612 per day
Departure: Passau, Germany
Arrival: Budapest, Hungary
River/Small ship/Barge
Virtuoso
The shimmering waters of the fabled Danube River flow for thousands of miles through the very heart of Europe, silent witness to centuries of artistic achievement and historical events. This perfectly composed journey provides an immersive cultural tasting menu of four equally beguiling countries—ideal for first-time river cruisers as well as seasoned travelers seeking to experience yet another dimension of these much-loved destinations.
Our locally-based destination experts will take you well beyond the “must-sees” of each region, offering fresh takes on classic sites, insider knowledge of delightful under-the-radar locales, and VIP access to places only a privileged few will ever experience—such as a private early-morning viewing of the acclaimed art collection of the Kunstkammer Vienna.
Ships
Dining
Excursions
Accommodations
Experiences
Arrive at Munich Airport. If your cruise package includes a group arrival transfer or if you have purchased a private arrival transfer, you will be greeted by a Uniworld representative and transferred to the ship.
Passau is a crossroads in more ways than one, as three rivers meet here and three nations nearly do, making for a fascinating cultural mosaic. Get to know the town and its main claim to fame—Europe’s largest pipe organ—or “Let’s Go” with an invigorating riverside hike.
Excursions
Passau is built upon the meeting point of three rivers: the Danube, the Inn, and the Ilz. Sprawling across the riverbanks, the city has a particularly charming setting, which you’ll get to appreciate on a walking tour of its top sites.
After walking around Passau, we’ll drive to a beautiful natural habitat on the Ilz, where you can take a short walk and relax in the scenic environment before reboarding the coach for a trip up to the Kloster Mariahilf to see the three rivers from above.
Put on your hiking boots, grab a windbreaker and a bottle of water, and head out with a local hiking guide and nature expert to explore the banks of the Ilz River. This small but rushing tributary of the Danube originates deep in the Bavarian Forest, near the Czech border, and is just 40 miles (65 kilometers) long. Its upper stretch is a premier whitewater rafting location, but you’ll be hiking along the lower, serene end of the river. Your starting point is Hals-Hochstein, where you’ll pick up a nature trail that follows a curve of the river and then climbs a steep hill, where you have a great view of the river and woodlands. You will cross the river repeatedly, once by way of a dam and again toward the end of your four-mile (6.5-kilometer) hike, as you loop back to the Hals.
Enjoy an afternoon on the water with the chance to try out rowing, caning, or paddle-boarding on the Ilz River, nicknamed the “Black Pearl,” due to the moors and bogs at its river basin that give the water a mesmerizing black color. The Ilz is a paradise for kayakers and paddle boarders alike and allows people of all experience levels to have fun here.
Join a local geocaching guide on a unique discovery of Passau’s historical and hidden spots. Pay close attention to clues and hints as you make your way from one station to the next, uncovering important historical information about your current location. Each station also includes a special activity for kids.
Mozart’s birthplace of Salzburg is nestled in a glorious alpine setting that sparkles like a winter wonderland. Linz may be best known for its famous Linzer torte, but it’s also a hotbed for the arts. See the sights with a local expert and visit a family at their farm in the countryside. Austria’s third-largest city, Linz boasts a long history of trading and textile manufacturing, but these days it is perhaps best known for its electronic arts and annual festival.
Excursions
Not only is Salzburg famously the shooting location for the 1965 film, The Sound of Music, but it is also the birthplace of Wolfgang Amadeus Mozart. Today, we’ll dive into the city’s deep musical heritage with a walking tour through its picturesque squares and baroque architecture. Visit Maria’s church in the nearby town of Mondsee, as well as the Viennese gardens around which she and the children sang “Do Re Mi.” See the house where Mozart was born and take a lift up the Mönschberg mountain for an excellent view of the city.
Get to know Linz on foot with a local expert who will take you by all the major sites in town, from Mozart’s apartment to the old Jesuit Cathedral. You’ll stop for a bite at Konditorei Jindrak, home of the Original Linzer Torte. Enjoy a cup of coffee alongside this thin, buttery pastry made with ground nuts, filled with fruit preserves and topped with a lattice crust.
Next, the group will split in two, each half heading out to a countryside cider farm. There, you’ll be treated to a lunch of local specialties and house-made cider—an excellent way to immerse yourself in rural Austrian life and scenery, while also supporting local farmers. Both farms are entirely organic and give special care to the quality of the ingredients they produce, from the careful cultivation of their bountiful orchards to the livestock they keep in large grazing pastures. This type of farming produces less waste and—as you’ll see during your lunch there—better food.
This MAKE TRAVEL MATTER® Experience supports Global Goal 12: Responsible Consumption and Production.
With all the futuristic technology on display, a trip to the ARS Electronica Center feels like time travel. What’s even more impressive though, is that everything you see comes from modern-day scientific advancements. Visit the Deep Space experience, an immersive show played across an 8K digital display.
Next, step back in time with a trip to an organic farm in the countryside. Taste a variety of juices produced by their orchards—such as apple, pear, or quince—and meet the animals of the farm.
This morning, visit the 900-year-old Melk Abbey and its extraordinary baroque-style library.
Later, you will head to Dürnstein, one of our favorite towns along the Danube, a lovely place to wander cobblestone lanes, browse quaint shops, and maybe hike up to a ruined castle (with an intriguing tale all its own). You can also opt for a tasting or learn all about the world’s costliest spice from the Wachau Valley’s only saffron grower. You have two ports of call in the incredibly scenic valley, Dürnstein and Melk, and an assortment of delightful ways to explore this lovely region.
Excursions
The Babenbergs, a great medieval ducal family that controlled a wide swath of Austria before yielding to the Habsburgs, were the first to erect a castle on the hill above Melk, which they subsequently gave to Benedictine monks. These monks, some 900 years ago, turned it into a fortified abbey—and the greatest center of learning in Central Europe. Their library was celebrated far and wide (and still is; Umberto Eco paid tribute to it in his best-selling novel The Name of the Rose). Medieval monks there created more than 1,200 manuscripts, sometimes spending an entire lifetime hand-lettering a single volume. Today the library contains some 100,000 volumes, among them more than 80,000 works printed before 1800. This beautiful complex, completely redone in the early 18th century, is a wonderful example of baroque art and architecture, and the views from its terrace are spectacular. As you walk through the abbey’s Marble Hall with your guide, look up at the ceiling fresco painted by Paul Troger: Those classical gods and goddesses represent Holy Roman Emperor Charles VI, allegorically bringing his people from dark to light and demonstrating the link he claimed to the original Roman Empire.
After your tour of the abbey, you’ll have time to explore Melk on your own, or you can take the motorcoach back to the ship.
You've likely seen bicyclists pedaling beside the river during your cruise. The Danube bike path is Europe's most popular bike route; it follows the river between Regensburg and Passau. Take to the path today and wheel along a particularly scenic 20-mile stretch between Dürnstein to Melk that affords some of the most impressive views of the famed Wachau Valley. The flat riverbanks make for easy biking, freeing you to fully enjoy the beauty of the surrounding vineyards, wooded mountains, and charming villages.
There’s no better way to conclude your visit to the Wachau Valley than with a special tasting of organic wines at Nikolaihof, perhaps the oldest winery in Austria. The location itself is fascinating: One may encounter remnants of the first buildings on the site—an ancient Roman fort—and taste wines in a deconsecrated 15th-century chapel. Owned by the Saahs family, Nikolaihof is both oldest winery in Austria and the country’s oldest inhabited house, producing some of the world’s best Riesling and Vetliner varietals; in fact, the 1995 Riesling Vinothek, bottled in 2012, actually scored 100 points in The Wine Advocate, the first Austrian wine ever to rank that highly. It is also one of the first wineries in the world to produce biodynamically certified wines. No herbicides, fertilizers, pesticides, or synthetic sprays are used in the vineyards. The grapes are harvested by hand, fermented without artificial yeast, and stored in Austrian oak casks for up to 20 years. Furthering their environmentally-friendly mission, Nikolaihof even produces a cosmetics line out of the waste product from the wine production. The antioxidant-rich skincare products are the world’s first biodynamically certified grape cosmetics.
After your visit, discover Dürnstein on a stroll through town before returning to the ship. Considering its diminutive size, the village of Dürnstein offers much to explore. The famous blue baroque tower of the abbey church is doubtless its best-known landmark, but the ruined castle above the town provides its most romantic tale. There Richard the Lionheart was imprisoned until he was found by his faithful bard, Blondel, and ransom could be raised—or so the legend gs. Walk along the town’s narrow streets, past 16th-, 17th-, and 18th-century houses; it’s an up-close look at over 300 years of architecture.
This MAKE TRAVEL MATTER® Experience supports Global Goal 12: Responsible Consumption and Production.
The first Wachau Valley saffron crocuses were planted at the end of the 12th century, making saffron a valued crop for 700 years—but it disappeared from the terraced hillsides early in the 20th century. It wasn’t until 2007 that an ecologist found mention of it in an 18th-century document at Melk Abbey’s celebrated library. Bernard Kaar, who spent years researching the history of saffron and still more years cultivating the world’s only biodynamically certified saffron, is one of the Wachau’s most important producers. Meet Bernard and his wife, Alexandra, for a fascinating introduction to saffron—the plant, the spice, its cultural significance, and their farm’s uniquely sustainable methods of producing it.
Later walk along the town’s narrow streets, past 16th-, 17th-, and 18th-century houses; it’s an up-close look at over 300 years of architecture. Considering its diminutive size, the village of Dürnstein offers much to explore. The famous blue baroque tower of the abbey church is doubtless its best-known landmark, but the ruined castle above the town provides its most romantic tale. There Richard the Lionheart was imprisoned until he was found by his faithful bard, Blondel, and ransom could be raised—or so the legend gs.
This MAKE TRAVEL MATTER® Experience supports Global Goal 12: Responsible Consumption and Production.
Looking at the gigantic, pastel yellow building crowing the hilltops of Melk, you’d think you were admiring a palace—you'd probably never guess that it’s actually home to an order of Benedictine monks. On your tour of Melk Abbey today with a family guide, you’ll explore the beautiful gardens, admire their famous library, and more.
Besides its vineyards, the pretty Wachau Valley town of Dürnstein is famous for a couple things: the ruins of a castle that once detained King Richard the Lionheart, and the powder blue tower that defines its skyline. Start with an invigorating hike to the castle, where you can catch incredible views of the valley below, then head to the tower—also known as Stift Dürnstein. There’s another great view to be found here, but it’s up to you to decide which is best.
Vienna is a cultural treasure trove revered for its art and music (and sinfully rich pastries). Experience the “City of Waltzes” with a highlight tour of the city, as well as an expertly led tour of an extraordinary collection of art at the renowned Vienna Art History Museum.
Excursions
The Habsburgs assembled an astonishing collection of artistic treasures over the centuries, which formed the basis for the works now on display at the Vienna Art History Museum (Kunsthistorisches). The doors open early especially for you as you join an art historian for a tour of some of the masterpieces gathered here: View a unique group of works by Pieter Bruegel the Elder, Vermeer’s Allegory of Painting, Raphael’s Madonna in the Meadow, and portraits by Rembrandt, Velazquez, Rubens, Titian, Tintoretto, and Van Eyck, among others, in the Picture Gallery. Then move onto the Kunstkammer galleries, where you can see Benvenuto Cellini’s legendary salt cellar (the only gold sculpture he created that has survived to the present day) and hear its remarkable story. Your tour ends in the magnificent Cupola Hall, perhaps the architectural highlight of the splendid building.
Ring Street, the great horsesh-shaped boulevard lined with many of the city’s major landmarks—Parliament, City Hall, the Vienna State Opera, glorious palaces, and museums—is a mere 150 years old, practically an infant for a city of Vienna’s age. It replaced the walls and fortifications that had protected the city for centuries. Its construction was a testament to confidence, forward-thinking, and grand urban planning, and it resulted in a 50-year building spree. You’ll pass most of these opulent landmarks on your way to the older section of the city, the area the walls once enclosed.
Later, you’ll walk along Kärntner Street, the celebrated pedestrian boulevard that links the State Opera with St. Stephen’s Cathedral, past the elegant shops on the Graben and the Kohlmarkt. The neighborhood offers a lively combination of historic architecture, street performances, shoppers’ delights, and true Viennese atmosphere.
Vienna is linked inextricably with music. The list of great composers who lived and worked here is as long as it is glorious. Enjoy an evening of compositions by some of the most famous names on this list, including Wolfgang Amadeus Mozart and Johann Strauss. In one of Vienna’s historic halls, world-class professionals of modern-day Vienna, including singers, will enchant you with their music.
Watch as history comes alive on this exploration of the city at the interactive multimedia venue Time Travel Vienna. Discover Vienna’s eventful history in a unique way; Time Travel Vienna features a 5D cinema, animatronic wax figures, rides, and multimedia shows equipped with extraordinary sound and light effects. After, you’ll embark on a humorous and expertly-led walk around the city that will bring you to the historic St. Stephen's Cathedral.
Learn more about the everyday life of the imperial family at the “Schloss Schönbrunn Experience” Children’s Museum. Dress up as a prince or princess, learn the secret language of fans, play with imperial toys, or set the table for an imperial dinner. Schönbrunn Palace, the former summer residence of the Habsburg rulers, is a stunning 1,441 room Baroque palace that’s revered as one of the most important architectural and historical monuments in the country. Marvel at its over 300 years of history that reflect the changing tastes of former monarchs and wander through its vast gardens.
Your ship sets sail from Vienna and heads for Bratislava today. You may relax onboard all day, perhaps enjoying a drink on the Sun Deck and taking in the scenery as the ship wends its way along the Austrian Danube toward Bratislava. Although it’s not a large city, Bratislava has played a leading role in the politics and culture of the region for many centuries, and it is well worth a visit.
If you opt for the walking tour today, you may choose to leave the ship by bus in Vienna and start your excursion early. This would give you time for lunch on your own in town, as well as some additional free time to enjoy Bratislava after your tour ends.
Excursions
Walk through the loveliest part of Bratislava with your local guide. Starting on the Danube promenade, you’ll cross the former Coronation Square, pass the Slovak National Theater and St. Martin’s Cathedral. This Gothic church was built into the medieval city’s fortifications, and 19 Habsburg rulers were crowned inside it, including Empress Maria Theresa. That’s because Bratislava, then known as Pressburg, became the capital of the Kingdom of Hungary after the Ottomans conquered Budapest in 1536, a status it retained until the middle of the 19th-century.
Close to the cathedral you’ll find Michael’s Gate, the last remaining portal of the medieval wall—and your entryway into Bratislava’s Old Town, which blends Gothic, baroque, and art deco structures with some less graceful reminders of the Communist era. The stately 18th-century Primatial Palace, in the center of Old Town, was the site where the Pressburg peace treaty was signed in 1805, in which Austria ceded a great deal of territory to Napoleon. Another 18th-century palace, Grassalkovich, is now the president of Slovakia’s official residence.
Take some time after the tour to browse through the attractive shops in the lovely art deco buildings that line the squares; you can find a wide selection of traditional folk items at the ÚĽUV (Slovak Folk Culture) shop. And you’ll definitely want to sample some of the local delicacies.
This brilliantly white, enormous square building takes over the skyline of Bratislava, and from its grounds you’ll find incredible views of the city below.
After your hike to the castle, you’ll stroll through the most beautiful part of Bratislava with the local guide. You will be introduced to the Capital of Slovakia, seeing sites like the Presidential Palace and the unique bridge colloquially known as UFO Bridge (you’ll understand when you see it).
Passing through the historic Old Town, we’ll see the charming House of the Good Shepherd, the pastel tower of the Old Town Hall, and statues like Čumil, the sewage worker leaning out of a manhole in the street to smile at passersby.
Budapest is an enchanting city that presents a vibrant mix of medieval and modern.
Excursions
Hungary has been home to a great number of accomplished musicians, including the famous Franz Liszt, who established a university for music in Budapest in 1875. To this day, the Franz Liszt Academy is still a world-famous conservatory, with degree programs in classical instruments, singing, conducting, and composing. Take a guided tour of the academy today, culminating in an orchestra performance by some of the current students. Next, we’ll embark on a panoramic drive with scenic stops overlooking the city.
Today your guide will show you how to snack around Budapest like a local, starting with a tram ride to the House of Parliament. Hop off the tram and take a short walk to your first treat: a coffee break at the First Strudel House of Pest. Energized by your cup of coffee, you’ll continue your walk down to St. Stephen’s Basilica—a handsome Neo-Classical building that is one of Budapest’s most significant cultural sites.
From there, we’ll head to the Great Market Hall to sample some traditional Hungarian fare, such as salami, sausages, and cheese, while your local expert explains the intricacies of Hungarian cuisine.
Disembark the ship and transfer to Budapest Ferenc Liszt International Airport for your flight home, or extend your stay in Budapest.
These Booking & Advisory Services Terms and Conditions are designed to protect your rights under Australian Consumer law by ensuring that you are fully aware of all Travel Providers' terms and conditions, including payment schedules, before you commit to purchasing travel. These Booking & Advisory Services Terms and Conditions (below) are owned by our "Travel Affiliate" Darebin Travel. If there is any doubt as to your rights or obligations, our Travel Affiliate will answer your questions.
When you accept these terms and conditions, you agree that DeluxeLife Pty Ltd (ACN: 647 484 115) and its associates and suppliers (except our Travel Affiliate, as prescribed in the Booking & Advisory Services Terms and Conditions, below) shall not be liable for any loss and/or damage (including without limitation incidental or consequential damages and/or lost profits) resulting from your access to and/or inability to use the travel services provided by our Travel Affiliate Darebin Travel.
Summary
1. References to "us", "we" and/or "our" in these Booking & Advisory Services Terms and Conditions means Darebin Travel Pty Ltd (ABN: 70 005 763 208) trading as Darebin Travel.
2. We are a travel agent. We arrange travel services and sell a Travel Product on behalf of Third Party Travel Providers (Providers) including airlines, tour and cruise operators, car hirers and accommodation providers. We may charge a service fee for providing this service (outlined in the Schedule of Professional Service Fees).
3. Once we have booked a Travel Product on your behalf, your contract is then with the Provider of those services.
4. Your rights to amend or cancel your Travel Booking and the cost of doing so will be governed by the Provider's terms and conditions. The Provider’s terms and conditions may be non-refundable or may have amendment and cancellation fees. It is important that you understand this when entering into a contract with us. These fees are in addition to amendment and cancellation fees charged by us, outlined in the Schedule of Professional Service Fees.
Agency
5. We provide you with Booking & Advisory Services that allow you to acquire Travel Products from a Provider. We act as an agent for the Provider.
6. By acquiring Booking & Advisory Services from us, you agree that you have read and understood our terms and conditions and the terms and conditions of the Providers.
Fees and Commissions
7. We charge a fee for providing the Booking & Advisory Services to you. The fee is non-refundable, even if the Travel Product is not used.
8. All fees are outlined in the Schedule of Professional Service Fees.
9. We may receive a commission, fee, rebate, gift or financial incentives from Providers, in respect of your booking. Any commission, gift, fee, rebate and/or financial incentive received by us from Providers in relation to your booking is non-refundable in the event of cancellation.
Liability of Agency and Limitations of Liability
10. We are liable to you for providing Booking & Advisory Services in accordance with these terms and conditions.
11. Our travel Booking & Advisory Services come with guarantees under the Australian Consumer Law which cannot be excluded. These guarantees include that the services:
a. will be provided with due care and skill;
b. will be reasonably fit for the specified purpose;
c. can reasonably be expected to achieve the desired result; and
d. will be provided within a reasonable time.
12. If we do not meet any of the expectations set out in paragraph 11, you have rights under the Australian Consumer Law.
13. Subject to the Australian Consumer Law, we are not liable for any technical errors, corruption of any data, unauthorised access to your personal data, inaccuracies in information supplied by you or third parties, or failure to complete bookings when that failure is due to circumstances beyond our control.
14. Subject to the application of consumer guarantees which may be implied into the supply of Booking & Advisory Services to you, we are not otherwise liable to you or anyone else for any loss or damage which is suffered directly or indirectly in connection with the:
a. the delivery or non-delivery of the Travel Product; or
b. any act or omission of Providers or other third parties.
15. Apart from the rights you have under the Trade Practices Act that cannot be lawfully excluded, we shall not be liable for any inconvenience, delay, loss, death, injury or damage to you or your belongings or otherwise caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party suppliers, force majeure or any other event which is beyond our control.
16. Nothing in these terms and conditions is intended to exclude or restrict the application of consumer guarantees under consumer protection law.
Liability of the Provider
17. Once you have acquired Booking & Advisory Services from us, the Provider will provide you with the Travel Product on the terms and conditions agreed between you and the Provider. You should obtain and read the Provider's terms and conditions before acquiring Booking & Advisory Services from us.
18. The Provider is liable to you for a breach of obligations in providing you with the Travel Product.
19. As an agent of the Provider, we have no control over or liability for, the services provided by Providers. We cannot guarantee the performance of the Provider and we have no liability in respect of the supply of any Travel Products including any liability in contract, tort or otherwise, for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by any provider of travel services or products by Providers. All bookings with us are subject to the terms and conditions and limitations of liability imposed by the Provider.
Booking Terms
20. The Travel Products offered are subject to availability and can be withdrawn without notice by the Provider. Travel Products may also change at any time in accordance with any Provider's terms and conditions.
21. When making a booking, you must provide details of each traveller correctly. We have no responsibility for any loss or damage arising from the incorrect entry of a traveller's details.
22. Travel Products obtained through the Booking & Advisory Services are not guaranteed until payment has been made in full and documents have been processed.
23. It is your responsibility to contact the Provider prior to departure to ensure there is no change to the scheduled departure time.
24. Most airlines offer only electronic confirmation of your reservation, or 'e-ticketing'. We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number after making a booking. It is your responsibility to advise us if you have not received your e-ticket confirmation.
25. When making a booking you must advise your consultant of any medical, dietary or mobility conditions you may have.
26. When making a booking you must advise us if you are pregnant.
Payment Terms
27. All pricing is reflected in Australian Dollars unless otherwise specified.
28. All pricing is inclusive of goods and services tax (GST), or other such value added taxes where applicable.
29. Payments processed in foreign currency (currency other than the original card holders country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.
30. We sell Travel Products in two different ways:
a. as merchant, where we take payment directly from you at the time of booking confirmation; or
b. as retail, where your Travel Product will either be paid to the Provider directly at the time of booking or payable to the Provider on the date of travel.
31. Travel Products purchased in accordance with the 'retail' method, will not be bound by these terms and conditions and you are responsible for pursuing any claims of cancellation, re-scheduling, refunds or chargebacks directly with the merchant.
32. As the merchant we are governed by the terms and conditions of the Provider of the merchant facility.
33. A credit card or debit card fee may also be charged by certain Providers and low cost carriers. You will be notified of such charges prior to your purchase.
34. All charges, including the credit card fees, may be in another currency (e.g. EUR), which we will provide an estimate for in Australian dollars.
Refunds and Credits
35. If you cancel your Travel Product, your right to a refund or credit is subject to the terms and conditions of the Provider.
36. If the Provider is required to provide you with a refund or credit for the Travel Product, we will liaise with the Provider to arrange that refund. Where you are entitled to a refund, we are unable to provide you with this refund until we receive it from the Provider. Please note that most Providers take 60 – 90 days to process any refund.
37. Any refund or credit will be subject to these terms and conditions and will not include the Booking & Service Advisory fee, credit card fees or any commissions received. You may also be charged a cancellation fee by the Provider.
38. Where refunds for unused services are allowed, a service fee may be charged by the Provider against the value of the refund.
No Show
39. If you have a booking for a Travel Product (including flights and accommodation) but you do not show up to check-in or otherwise do not avail yourself of such Travel Product, you will not be entitled to any refund from us.
Cancellation and Amendments
40. If you amend or cancel your Travel Product, we reserve the right to charge the cancellation and amendment fees as per the Schedule of Professional Service Fees.
41. The Provider may charge cancellation and amendment fees in accordance with the terms and conditions agreed between you and the Provider. These will be in addition to the fees charged by us. We are not liable for any cancellation fees or refusals to refund made by the Provider.
42. Many Providers treat name changes and route and/or itinerary alterations as a full cancellation and these can incur full cancellation charges.
43. We will not charge a cancellation or amendment fee if you cancel or amend your booking due to a breach by us of our obligations to you or due to our fault.
Cancellations and Amendments for Online Low Cost Carrier Bookings Only
44. If your flight booking is with a low cost carrier, you can only cancel or change your booking by contacting the Provider directly.
Cancellations and amendments for hotel bookings only
Cancellations and Amendments for Hotel Bookings Only
45. Please review the cancellation policy for your hotel booking for any penalties that may apply.
Force Majeure
46. We will not be liable for any failure or delay in performing our obligations in booking the Travel Product that is due to events beyond our control.
47. If a force majeure event occurs that affects your booking, your entitlement to a refund, a credit or re-scheduled travel booking will depend on the Provider's terms and conditions.
48. If your booking is impacted by a force majeure event and you are entitled to a refund or credit from the Provider, we will facilitate this refund or credit.
49. The Booking & Service Advisory fee, credit card fees or any commissions received are non-refundable in the circumstance that a force majeure event occurs.
Low Cost Flights
50. If you book a low cost flight with us, we will make the booking on your behalf and your contract for your low cost flight will also be subject to the airline's booking terms and conditions.
51. It is your responsibility to ensure that all details of the booking are correct before proceeding. For any changes or cancellations, please contact the airline directly, quoting your reference.
Additional Airline Charges
52. Some Providers may also charge additional fees. Please check with the Provider for their full terms and conditions.
Hotel/Accommodation Bookings
53. Some Providers will require an additional charge to be paid locally (e.g. a resort fee) at the time of check in or check out. This amount is in addition to the amount shown during the booking process under the 'total booking cost' amount.
54. There may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking (e.g. local taxes, sales tax etc.). Any local taxes will be payable by you directly to the Provider at the time of check in/check out.
Changes in Price and Itineraries
55. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent.
56. If a Provider changes any part of your booking for reasons beyond its control, we will use our reasonable endeavours to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Any refund would be subject to the Travel Provider terms and conditions.
57. These terms and conditions are subject to variation at any time. Any variation will be displayed here, and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.
Your Obligations and Warranties
58. You warrant to us that:
a. you are at least 18 years old and have the power, capacity and authority to enter into a binding contract with us and with the Providers of the Travel Products that you acquire;
b. you have read and understood these terms and conditions and if booking on behalf of third parties, you have conveyed these terms and conditions to them;
c. the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process;
d. you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire adequate insurance cover; and
e. you will use the Booking & Advisory Services in accordance with these terms and conditions and you will not use the Booking & Advisory Services in any way to breach any laws or defame anyone.
Jurisdiction and Law
59. All matters arising out of or in connection with the Booking & Advisory Services and these terms and conditions are governed by the laws of Victoria, Australia. By acquiring the Booking & Advisory Services, you consent and submit to the exclusive jurisdiction of the laws of Victoria, Australia.
Definitions
" We" and "us" means Darebin Travel.
" You" or "your" means any user of our Website or any person who acquires the Booking & Advisory Services, including any person who acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person).
" Booking & Advisory Services" means services provided by us to you in assisting you to acquire a Travel Product from a Provider and includes advisory and consulting services.
"Force Majeure” means, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, adverse weather conditions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion and generalised lack of availability of raw materials or energy.
“ Travel Provider” or "Provider" or "Providers" means the company or person who provides you with the Travel Product on terms and conditions agreed with you.
" Travel Product" means the service or product provided by a Provider, for example, an airline or a hotel.
" Website" means our website https://deluxelife.com.au/
Schedule of Professional Service Fees
|
Planning Fee |
$125 per itinerary. Creating unique travel itineraries is our specialty. For detailed quotations providing tailored recommendations for custom designed tours, a non-refundable planning fee applies. Should you proceed with booking, this fee is credited towards your trip.
|
|
Service Fees |
$40 Domestic/Trans-Tasman airfare per person or as discounted
|
|
$150.00 International airfare per person or as discounted
|
|
|
$50.00 Domestic/Trans-Tasman business class airfare per person or as discounted
|
|
|
$200.00 International business class airfare per person or as discounted |
|
|
NIL Domestic/Trans-Tasman package, tour, or cruise per booking
|
|
|
NIL International package, tour, or cruise per booking |
|
|
$ Other Services dependent on service explained to you |
|
|
$200 to $500 Itinerary planning per booking (credited towards reservation once booked) |
|
|
Deposit & Balance |
For all bookings, the initial deposit is 20% and the balance of payment is due 60 days before departure. If Travel Provider terms and conditions vary, we may request an additional deposit from you, after the initial deposit is paid, plus the balance payment date may also vary. After you have paid your initial deposit, you will have five days cooling off period to accept these Booking & Advisory Terms and Conditions, during which time your deposit is refundable. After 5 days has passed, or you have accepted the Terms and Conditions, the deposit will automatically become non-refundable. Note, some Travel Products must be paid in full at time of booking. Service Fees must also be paid at time of booking and are non-refundable. After you pay the balance of payment this will become fully non-refundable 60 days before travel, or earlier, if specified by the supplier. |
|
Amendment Fees |
Changes to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
|
|
Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
|
|
|
Cancellation Fees |
Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $75 per passenger per booking in addition to Provider and credit card fees.
|
|
Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $150 per passenger per booking in addition to Provider and credit card fees.
|
|
|
Credit Card Fees |
Visa - an additional 2.0% applies
|
|
Mastercard - an additional 2.0% applies
|
|
|
American Express - an additional 2.0% applies
|
(All fees exclude GST, where applicable).
Privacy Notice
Darebin Travel collects your personal information to enable us to respond to your queries and provide you with the Booking & Advisory Services, including assisting in arrangements with Providers (such as hotels and flights).
We will also use your personal information to personalise the service we provide you, including your experience on our, and other, websites, and to provide you with information about our, and our partners’, business, products and services. Your personal information may be shared between entities within Darebin Travel and with DeluxeLife Pty Ltd (ACN: 647 484 115), disclosed to suppliers, Providers, our cloud infrastructure, our contractors and to others where authorised or required by law. Some of these entities may be located overseas.
ANNEXURE – TRAVEL TIPS FOR TRAVEL PRODUCTS
These tips set out below are NOT legally binding terms and conditions.
Passports, Visas and Health Requirements
It is your responsibility to ensure that you have the required documents, including visas and passports, before travelling to a destination. For more information please log on to www.dfat.gov.au and www.smarttraveller.gov.au. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australians and non-Australian passport holders. For more information, log on to www.visalink.com.au. You need to ensure that you have at least 6 months validity on your passport from the date of your departure return.
For International travellers booked on flights to the USA, including Hawaii, it is now mandatory, under the Visa Waiver Program to receive an electronic authorisation known as ESTA (Electronic System for Travel Authorisation) no less than 72 hours before travel to the USA. This can be obtained from the following website: https://esta.cbp.dhs.gov/esta/ .
For international travellers booked on flights to Canada, you either need a visitor visa or an Electronic Travel Authorization (eTA) to fly to, or transit through, a Canadian airport. An eTA can be obtained from the following website: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. You need to contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended before your travel departure date.
Travel Advice
We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website at www.dfat.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit.
Ticketing
For international and domestic departure, e-tickets will be issued upon payment and completion of the booking process. All other travel documentation, such as hotel booking confirmations, will be emailed to the email address you provided as an e-document. Should the Provider issue paper vouchers, these will be posted to the address you provided.
Baggage Allowance
Baggage allowance varies from airline to airline and in many cases the airfare you have paid may not include the cost to cover checked baggage. Please check with your Travel Advisor and/or the airline providing your flights for the allowances.
Frequent Flyers & Special Requests
For more information on whether your airfare is eligible for Frequent Flyer rewards, please contact the airline directly. When booking online, please ensure that you have entered your correct number. For bookings made by telephone via our Customer Service Team, please advise of your Frequent Flyer details and these will be added to your reservation. We do not take any responsibility should an airline not register your trip. You should retain copies of your air ticket and boarding pass.
Special requests will be passed on to the Providers but cannot be guaranteed.