River/Barge Cruise
8 days
$AUD 612 per day
Departure: Porto, Portugal
Arrival: Porto, Portugal
River/Small ship/Barge
Virtuoso
As you follow the Douro River through Portugal and into Spain, you’ll cruise past steeply terraced hillsides, quaint villages and acres of ripe vineyards. Enjoy private tastings of Port. Explore Porto’s historic Ribeira district, home to iconic rabelo boats, cutting-edge cuisine and a thriving art scene. Wind your way through the dramatic landscapes of the UNESCO-designated Douro Valley, heading ashore to visit charming quintas and meet the winemakers who operate them. See the famous university of Salamanca, Spain, visit the mountaintop village of Castelo Rodrigo, and discover historic Guimarães. There’s no better way to discover Europe’s best-kept secret than this scenic and all-inclusive river cruise!
Uniworld also offers an 11-day version of this itinerary, featuring additional excursions in Lisbon. Click here for more information.
Ships
Dining
Excursions
Accommodations
Experiences
Arrive in Porto, the port city at the mouth of the Douro.
Portugal’s second city (after Lisbon), Porto gave its name to the nation’s most famous export, Port wine, and to the nation itself. Today, choose to explore Portugal on foot or by panoramic drive.
Excursions
Of course it is the longtime hub of the Port wine trade, but Porto is also much more. Take in the UNESCO-designated, 19th-century Stock Exchange Palace, seeing its famous Moorish Revival-style Arab Room, during your panoramic tour. Get a feel for this vibrant town, which is simultaneously profoundly urban and moodily romantic. Colorful multistory townhouses sheathe the hills that climb precipitously from the Douro estuary, medieval alleys snake through UNESCO-designated neighborhoods enclosed by 14th-century walls—which were erected on Roman foundations—and baroque church towers crown the hilltops. The river itself cuts through the city on its way to the ocean, marked by a series of iconic bridges along the way. It meets its final destination at Foz do Douro, a district whose name translates to "Mouth of the Douro." Our tour will take us all the way here, where you can admire the passeio alegre with its promenade inspired by French architecture, see the Castelo do Queijo that juts out over the Atlantic, and drive down Boavista Avenue.
Depart by coach for Mosteiro da Serra do Pilar, where we will begin our long walk around town. Cross the upper level of the Ponte Dom Luis, Porto's eye-catching bridge, and arrive at the Cathedral "Sé." From there, we'll walk to the São Bento Station to see its famous azulejos murals, which portray the city's rich history. After that, head up the hill to Santa Catarina Street, a bustling shopping street full of beautiful cafes, shops, and historical landmarks.
To fuel our jaunt around Porto, we'll stop at the Bolhão Market for a taste of an important local treat and one of the city's biggest industries: tinned fish. Known as conservas, specialty tinned fish are a cornerstone of Portugal’s culinary heritage, and gourmet versions are rapidly changing perceptions of tinned fish worldwide. Our guests enjoy an exclusive tasting experience designed just for our guests at the Bolhão Market, where the owners of a conservas shop will hand you a glass of Vinho Verde and walk you through a trio of high-quality sardines—a Portuguese favorite—canned with various flavorings.
Finally, we'll make our way to the Clérigos Quarter on the way back to the ship through Ribeira.
Today is all about wine, which has been cultivated in the Douro River Valley since ancient Roman times. Get a crash course on the history of Port during your visit to the Douro Museum.
Excursions
The Douro Valley is the oldest demarcated wine-growing district in Europe. Why? What makes Port the wine it is? Learn about the region’s unique geology and winemaking history—Romans planted vines in this region 2,000 years ago—at the Douro Museum. Exhibits laid out in buildings that were once home to Port winemaker Real Companhia Velha let you see how the process of making Port evolved over the centuries: You’ll find the tools of the trade and even a rabelo (a boat that carried wine from the vineyards to Porto) on display. An interactive map shows where the quintas are and how the region developed; and by sniffing vials of concentrated fragrance, you can learn to identify the many aromas that a good Port exhibits. It’s fun and informative—plus you can sample some regional Douro wine.
Discover the wonders of a special town right in the gateway of the Douro Valley, Lamego. Lamego is known for a beautiful sanctuary dedicated to our Lady of “Remédios," planted on top of one of the city hills and reachable by a gorgeous staircase with 686 steps. During this experience, you’ll discover the importance of Lamego’s heritage to the valley. This is a very important area for the production of delicious sparkling wines and cold cuts, which you’ll be able to taste in the cozy and regionally typical atmosphere of a place called Presunteca, or the “Ham Library”.
Travel up winding roads with spectacular views—and breath-stealing drop-offs—for a traditional dinner bursting with regional flavors. Your hosts: the owners of a local quinta, a Portuguese analogue for the French "chateau" or English "estate."
Go medieval today at Castelo Rodrigo, both the name of a hilltop castle as well as the village that surrounds it. The view from the top is incredible and the village is a charming place to ramble, relax and replenish. Alternatively, lace up your hiking boots and unleash your inner Indiana Jones with an up-close gander at some prehistoric carvings at an archaeological park.
Excursions
Ready for an expedition worthy of Indiana Jones? Today’s your chance. In the 1990s, scouting for a proposed dam project on the Côa River revealed an astonishing collection of prehistoric carvings, among them horses, deer and aurochs that span eons. The oldest images etched into the schist walls around the river date to approximately 22,000 to 20,000 BC, with younger carvings ranging from the Epipaleolithic, Neolithic and Bronze ages to the 17th century—images that represent human interaction with the natural world for more than 30,000 years. Learn about this amazing area and see the original rock art for yourself when you visit the Côa Valley with your knowledgeable guide. It will be an illuminating adventure. Note: Exploring these sites will require sturdy hiking footwear and considerable physical fitness: You’ll take a four-wheel drive down dirt roads and hike into rocky and hard-to-access locations.
Ride through wonderfully scenic countryside—the region is noted for its honey, which derives its flavor from the fields of wild lavender and the almond groves you’ll pass—to Castelo Rodrigo, the name of both a castle and the village it shelters. The castle ruins stand high atop Marofa Mountain, telling the tale of border strife and Portugal’s struggle for independence in a single structure. Construction on the citadel began in 1209 under the auspices of the king of Leon, but it became part of Portugal within a century—though its local lords sided with Spanish rulers from time to time over the next four centuries. That’s why the palace adjoining the castle lies in ruins: Outraged citizens destroyed it after its lord sided with Castile. Take in the amazing view from the ancient stone walls, then step down through the tiny cobbled lanes of the village, passing the old pillory, the Manueline church, and the town’s market square. It’s not all history, of course. You’ll also get to sample delicious local treats, such as honey, almonds, olive oil and cheeses, and a newly restored tea-house invites you to relax over a cup of tea or a cool drink.
Today, you can visit the historic university town of Salamanca—the “Golden City”—famous for its sand-colored buildings and abundance of churches. Feel the centuries fall away as your ship winds its way through the pristine, dramatic UNESCO-protected landscapes of the Douro River Valley.
Excursions
Called the “Golden City” for its tawny sandstone buildings, Salamanca boasts a dozen beautiful and historic churches, including two cathedrals: the new one, built in the early 16th century, and the Old Cathedral, which dates to the 12th century and can only be entered from the New Cathedral. Walk with your guide through Plaza Mayor, lined with wonderful baroque buildings, to the university, which was founded by Alfonso IX in 1218. The ornate plateresque façade is stunning, and the interior rooms you see are equally beautiful. You'll have time to browse through the shops on Rua Mayor or enjoy a bite to eat on your own before we drive back to the ship. Your guide can recommend some excellent places to dine, whether you're looking for a typical tapas lunch or want to stroll the stalls of Salamanca's food hall (one of Spain's best).
Head ashore for a choice of excursions, including a tasting at a prestigious Port wine estate or a vineyard hike with a wine tasting at a local quinta.
Excursions
As you journey through the hills to a local quinta, a prestigious Port wine estate and the oldest in the Douro River Valley, you will see a unique landscape that has been shaped by wine growers for two millennia. The stone terraces curving around the steep slopes hold soil that is largely the creation of human intervention: People have laboriously broken up the native silver schist stone over the centuries and turned it into usable sandy earth; it’s called “anthroposoil.” The process of producing Port wine is a fascinating blend of tradition and modernity; the steepness of the slopes requires that grape vines be tended almost entirely by hand, but the wine itself is made using the most modern techniques. You’ll tour the estate to see its stainless steel and oak vats, Boutique Winery, and the historic wine presses, before proceeding to the terrace for a Port tasting with a view over the river.
Although many Port wine estates are owned by international corporations nowadays, the tradition of the family-owned estate remains strong. Start this expedition in pretty Pinhão, heading up into the hills to a family-owned quinta, where you can get a firsthand look at how the vineyards are tended and grapes harvested. Although some 80 varieties of grapes are approved for the creation of Port, six grape varieties dominate. Discover which ones are grown here and learn why.
Explore Guimarães, the town where Portugal was born. Its well-preserved architecture and stylish young residents make it a pleasure to visit.
Excursions
“Portugal was born here.” So the sign on the city wall proclaims. Guimarães was home to the first king of Portugal, Afonso I, who managed to win his kingdom’s independence in the 12th century from neighboring suzerains. The wonderfully well-preserved Old Town, with its unique architecture (houses here combine granite with half-timbering) and charming little plazas, is a UNESCO World Heritage Site; overlooking it is the grand castle that appears on Portugal’s coat of arms. Rove with your guide from the castle toward the beautiful main square, the Largo da Oliveira, and to the splendid Monastery and Church of Our Lady of Oliveira and the 14th-century Gothic Padrão do Salado. But remember that despite these historic beauties, Guimarães has the youngest population of any city in Europe, so the pedestrian area is full of lively and fun cafés and shops.
If your cruise/tour package includes a group departure transfer or if you have purchased a private departure transfer, you will be transferred to Porto Airport for your flight home.
These Booking & Advisory Services Terms and Conditions are designed to protect your rights under Australian Consumer law by ensuring that you are fully aware of all Travel Providers' terms and conditions, including payment schedules, before you commit to purchasing travel. These Booking & Advisory Services Terms and Conditions (below) are owned by our "Travel Affiliate" Darebin Travel. If there is any doubt as to your rights or obligations, our Travel Affiliate will answer your questions.
When you accept these terms and conditions, you agree that DeluxeLife Pty Ltd (ACN: 647 484 115) and its associates and suppliers (except our Travel Affiliate, as prescribed in the Booking & Advisory Services Terms and Conditions, below) shall not be liable for any loss and/or damage (including without limitation incidental or consequential damages and/or lost profits) resulting from your access to and/or inability to use the travel services provided by our Travel Affiliate Darebin Travel.
Summary
1. References to "us", "we" and/or "our" in these Booking & Advisory Services Terms and Conditions means Darebin Travel Pty Ltd (ABN: 70 005 763 208) trading as Darebin Travel.
2. We are a travel agent. We arrange travel services and sell a Travel Product on behalf of Third Party Travel Providers (Providers) including airlines, tour and cruise operators, car hirers and accommodation providers. We may charge a service fee for providing this service (outlined in the Schedule of Professional Service Fees).
3. Once we have booked a Travel Product on your behalf, your contract is then with the Provider of those services.
4. Your rights to amend or cancel your Travel Booking and the cost of doing so will be governed by the Provider's terms and conditions. The Provider’s terms and conditions may be non-refundable or may have amendment and cancellation fees. It is important that you understand this when entering into a contract with us. These fees are in addition to amendment and cancellation fees charged by us, outlined in the Schedule of Professional Service Fees.
Agency
5. We provide you with Booking & Advisory Services that allow you to acquire Travel Products from a Provider. We act as an agent for the Provider.
6. By acquiring Booking & Advisory Services from us, you agree that you have read and understood our terms and conditions and the terms and conditions of the Providers.
Fees and Commissions
7. We charge a fee for providing the Booking & Advisory Services to you. The fee is non-refundable, even if the Travel Product is not used.
8. All fees are outlined in the Schedule of Professional Service Fees.
9. We may receive a commission, fee, rebate, gift or financial incentives from Providers, in respect of your booking. Any commission, gift, fee, rebate and/or financial incentive received by us from Providers in relation to your booking is non-refundable in the event of cancellation.
Liability of Agency and Limitations of Liability
10. We are liable to you for providing Booking & Advisory Services in accordance with these terms and conditions.
11. Our travel Booking & Advisory Services come with guarantees under the Australian Consumer Law which cannot be excluded. These guarantees include that the services:
a. will be provided with due care and skill;
b. will be reasonably fit for the specified purpose;
c. can reasonably be expected to achieve the desired result; and
d. will be provided within a reasonable time.
12. If we do not meet any of the expectations set out in paragraph 11, you have rights under the Australian Consumer Law.
13. Subject to the Australian Consumer Law, we are not liable for any technical errors, corruption of any data, unauthorised access to your personal data, inaccuracies in information supplied by you or third parties, or failure to complete bookings when that failure is due to circumstances beyond our control.
14. Subject to the application of consumer guarantees which may be implied into the supply of Booking & Advisory Services to you, we are not otherwise liable to you or anyone else for any loss or damage which is suffered directly or indirectly in connection with the:
a. the delivery or non-delivery of the Travel Product; or
b. any act or omission of Providers or other third parties.
15. Apart from the rights you have under the Trade Practices Act that cannot be lawfully excluded, we shall not be liable for any inconvenience, delay, loss, death, injury or damage to you or your belongings or otherwise caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party suppliers, force majeure or any other event which is beyond our control.
16. Nothing in these terms and conditions is intended to exclude or restrict the application of consumer guarantees under consumer protection law.
Liability of the Provider
17. Once you have acquired Booking & Advisory Services from us, the Provider will provide you with the Travel Product on the terms and conditions agreed between you and the Provider. You should obtain and read the Provider's terms and conditions before acquiring Booking & Advisory Services from us.
18. The Provider is liable to you for a breach of obligations in providing you with the Travel Product.
19. As an agent of the Provider, we have no control over or liability for, the services provided by Providers. We cannot guarantee the performance of the Provider and we have no liability in respect of the supply of any Travel Products including any liability in contract, tort or otherwise, for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by any provider of travel services or products by Providers. All bookings with us are subject to the terms and conditions and limitations of liability imposed by the Provider.
Booking Terms
20. The Travel Products offered are subject to availability and can be withdrawn without notice by the Provider. Travel Products may also change at any time in accordance with any Provider's terms and conditions.
21. When making a booking, you must provide details of each traveller correctly. We have no responsibility for any loss or damage arising from the incorrect entry of a traveller's details.
22. Travel Products obtained through the Booking & Advisory Services are not guaranteed until payment has been made in full and documents have been processed.
23. It is your responsibility to contact the Provider prior to departure to ensure there is no change to the scheduled departure time.
24. Most airlines offer only electronic confirmation of your reservation, or 'e-ticketing'. We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number after making a booking. It is your responsibility to advise us if you have not received your e-ticket confirmation.
25. When making a booking you must advise your consultant of any medical, dietary or mobility conditions you may have.
26. When making a booking you must advise us if you are pregnant.
Payment Terms
27. All pricing is reflected in Australian Dollars unless otherwise specified.
28. All pricing is inclusive of goods and services tax (GST), or other such value added taxes where applicable.
29. Payments processed in foreign currency (currency other than the original card holders country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.
30. We sell Travel Products in two different ways:
a. as merchant, where we take payment directly from you at the time of booking confirmation; or
b. as retail, where your Travel Product will either be paid to the Provider directly at the time of booking or payable to the Provider on the date of travel.
31. Travel Products purchased in accordance with the 'retail' method, will not be bound by these terms and conditions and you are responsible for pursuing any claims of cancellation, re-scheduling, refunds or chargebacks directly with the merchant.
32. As the merchant we are governed by the terms and conditions of the Provider of the merchant facility.
33. A credit card or debit card fee may also be charged by certain Providers and low cost carriers. You will be notified of such charges prior to your purchase.
34. All charges, including the credit card fees, may be in another currency (e.g. EUR), which we will provide an estimate for in Australian dollars.
Refunds and Credits
35. If you cancel your Travel Product, your right to a refund or credit is subject to the terms and conditions of the Provider.
36. If the Provider is required to provide you with a refund or credit for the Travel Product, we will liaise with the Provider to arrange that refund. Where you are entitled to a refund, we are unable to provide you with this refund until we receive it from the Provider. Please note that most Providers take 60 – 90 days to process any refund.
37. Any refund or credit will be subject to these terms and conditions and will not include the Booking & Service Advisory fee, credit card fees or any commissions received. You may also be charged a cancellation fee by the Provider.
38. Where refunds for unused services are allowed, a service fee may be charged by the Provider against the value of the refund.
No Show
39. If you have a booking for a Travel Product (including flights and accommodation) but you do not show up to check-in or otherwise do not avail yourself of such Travel Product, you will not be entitled to any refund from us.
Cancellation and Amendments
40. If you amend or cancel your Travel Product, we reserve the right to charge the cancellation and amendment fees as per the Schedule of Professional Service Fees.
41. The Provider may charge cancellation and amendment fees in accordance with the terms and conditions agreed between you and the Provider. These will be in addition to the fees charged by us. We are not liable for any cancellation fees or refusals to refund made by the Provider.
42. Many Providers treat name changes and route and/or itinerary alterations as a full cancellation and these can incur full cancellation charges.
43. We will not charge a cancellation or amendment fee if you cancel or amend your booking due to a breach by us of our obligations to you or due to our fault.
Cancellations and Amendments for Online Low Cost Carrier Bookings Only
44. If your flight booking is with a low cost carrier, you can only cancel or change your booking by contacting the Provider directly.
Cancellations and amendments for hotel bookings only
Cancellations and Amendments for Hotel Bookings Only
45. Please review the cancellation policy for your hotel booking for any penalties that may apply.
Force Majeure
46. We will not be liable for any failure or delay in performing our obligations in booking the Travel Product that is due to events beyond our control.
47. If a force majeure event occurs that affects your booking, your entitlement to a refund, a credit or re-scheduled travel booking will depend on the Provider's terms and conditions.
48. If your booking is impacted by a force majeure event and you are entitled to a refund or credit from the Provider, we will facilitate this refund or credit.
49. The Booking & Service Advisory fee, credit card fees or any commissions received are non-refundable in the circumstance that a force majeure event occurs.
Low Cost Flights
50. If you book a low cost flight with us, we will make the booking on your behalf and your contract for your low cost flight will also be subject to the airline's booking terms and conditions.
51. It is your responsibility to ensure that all details of the booking are correct before proceeding. For any changes or cancellations, please contact the airline directly, quoting your reference.
Additional Airline Charges
52. Some Providers may also charge additional fees. Please check with the Provider for their full terms and conditions.
Hotel/Accommodation Bookings
53. Some Providers will require an additional charge to be paid locally (e.g. a resort fee) at the time of check in or check out. This amount is in addition to the amount shown during the booking process under the 'total booking cost' amount.
54. There may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking (e.g. local taxes, sales tax etc.). Any local taxes will be payable by you directly to the Provider at the time of check in/check out.
Changes in Price and Itineraries
55. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent.
56. If a Provider changes any part of your booking for reasons beyond its control, we will use our reasonable endeavours to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Any refund would be subject to the Travel Provider terms and conditions.
57. These terms and conditions are subject to variation at any time. Any variation will be displayed here, and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.
Your Obligations and Warranties
58. You warrant to us that:
a. you are at least 18 years old and have the power, capacity and authority to enter into a binding contract with us and with the Providers of the Travel Products that you acquire;
b. you have read and understood these terms and conditions and if booking on behalf of third parties, you have conveyed these terms and conditions to them;
c. the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process;
d. you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire adequate insurance cover; and
e. you will use the Booking & Advisory Services in accordance with these terms and conditions and you will not use the Booking & Advisory Services in any way to breach any laws or defame anyone.
Jurisdiction and Law
59. All matters arising out of or in connection with the Booking & Advisory Services and these terms and conditions are governed by the laws of Victoria, Australia. By acquiring the Booking & Advisory Services, you consent and submit to the exclusive jurisdiction of the laws of Victoria, Australia.
Definitions
" We" and "us" means Darebin Travel.
" You" or "your" means any user of our Website or any person who acquires the Booking & Advisory Services, including any person who acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person).
" Booking & Advisory Services" means services provided by us to you in assisting you to acquire a Travel Product from a Provider and includes advisory and consulting services.
"Force Majeure” means, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, adverse weather conditions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion and generalised lack of availability of raw materials or energy.
“ Travel Provider” or "Provider" or "Providers" means the company or person who provides you with the Travel Product on terms and conditions agreed with you.
" Travel Product" means the service or product provided by a Provider, for example, an airline or a hotel.
" Website" means our website https://deluxelife.com.au/
Schedule of Professional Service Fees
|
Planning Fee |
$125 per itinerary. Creating unique travel itineraries is our specialty. For detailed quotations providing tailored recommendations for custom designed tours, a non-refundable planning fee applies. Should you proceed with booking, this fee is credited towards your trip.
|
|
Service Fees |
$40 Domestic/Trans-Tasman airfare per person or as discounted
|
|
$150.00 International airfare per person or as discounted
|
|
|
$50.00 Domestic/Trans-Tasman business class airfare per person or as discounted
|
|
|
$200.00 International business class airfare per person or as discounted |
|
|
NIL Domestic/Trans-Tasman package, tour, or cruise per booking
|
|
|
NIL International package, tour, or cruise per booking |
|
|
$ Other Services dependent on service explained to you |
|
|
$200 to $500 Itinerary planning per booking (credited towards reservation once booked) |
|
|
Deposit & Balance |
For all bookings, the initial deposit is 20% and the balance of payment is due 60 days before departure. If Travel Provider terms and conditions vary, we may request an additional deposit from you, after the initial deposit is paid, plus the balance payment date may also vary. After you have paid your initial deposit, you will have five days cooling off period to accept these Booking & Advisory Terms and Conditions, during which time your deposit is refundable. After 5 days has passed, or you have accepted the Terms and Conditions, the deposit will automatically become non-refundable. Note, some Travel Products must be paid in full at time of booking. Service Fees must also be paid at time of booking and are non-refundable. After you pay the balance of payment this will become fully non-refundable 60 days before travel, or earlier, if specified by the supplier. |
|
Amendment Fees |
Changes to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
|
|
Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
|
|
|
Cancellation Fees |
Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $75 per passenger per booking in addition to Provider and credit card fees.
|
|
Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $150 per passenger per booking in addition to Provider and credit card fees.
|
|
|
Credit Card Fees |
Visa - an additional 2.0% applies
|
|
Mastercard - an additional 2.0% applies
|
|
|
American Express - an additional 2.0% applies
|
(All fees exclude GST, where applicable).
Privacy Notice
Darebin Travel collects your personal information to enable us to respond to your queries and provide you with the Booking & Advisory Services, including assisting in arrangements with Providers (such as hotels and flights).
We will also use your personal information to personalise the service we provide you, including your experience on our, and other, websites, and to provide you with information about our, and our partners’, business, products and services. Your personal information may be shared between entities within Darebin Travel and with DeluxeLife Pty Ltd (ACN: 647 484 115), disclosed to suppliers, Providers, our cloud infrastructure, our contractors and to others where authorised or required by law. Some of these entities may be located overseas.
ANNEXURE – TRAVEL TIPS FOR TRAVEL PRODUCTS
These tips set out below are NOT legally binding terms and conditions.
Passports, Visas and Health Requirements
It is your responsibility to ensure that you have the required documents, including visas and passports, before travelling to a destination. For more information please log on to www.dfat.gov.au and www.smarttraveller.gov.au. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australians and non-Australian passport holders. For more information, log on to www.visalink.com.au. You need to ensure that you have at least 6 months validity on your passport from the date of your departure return.
For International travellers booked on flights to the USA, including Hawaii, it is now mandatory, under the Visa Waiver Program to receive an electronic authorisation known as ESTA (Electronic System for Travel Authorisation) no less than 72 hours before travel to the USA. This can be obtained from the following website: https://esta.cbp.dhs.gov/esta/ .
For international travellers booked on flights to Canada, you either need a visitor visa or an Electronic Travel Authorization (eTA) to fly to, or transit through, a Canadian airport. An eTA can be obtained from the following website: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. You need to contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended before your travel departure date.
Travel Advice
We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website at www.dfat.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit.
Ticketing
For international and domestic departure, e-tickets will be issued upon payment and completion of the booking process. All other travel documentation, such as hotel booking confirmations, will be emailed to the email address you provided as an e-document. Should the Provider issue paper vouchers, these will be posted to the address you provided.
Baggage Allowance
Baggage allowance varies from airline to airline and in many cases the airfare you have paid may not include the cost to cover checked baggage. Please check with your Travel Advisor and/or the airline providing your flights for the allowances.
Frequent Flyers & Special Requests
For more information on whether your airfare is eligible for Frequent Flyer rewards, please contact the airline directly. When booking online, please ensure that you have entered your correct number. For bookings made by telephone via our Customer Service Team, please advise of your Frequent Flyer details and these will be added to your reservation. We do not take any responsibility should an airline not register your trip. You should retain copies of your air ticket and boarding pass.
Special requests will be passed on to the Providers but cannot be guaranteed.