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Itinerary
Location

$AUD 382 per day

Departure: Hanoi, Vietnam

Arrival: Siem Reap, Cambodia

Small group

Embark on an unforgettable journey through Cambodia and Vietnam, where you will immerse yourself in the rich culture and history of these fascinating countries. Cruise through the stunning Halong Bay, visit the awe-inspiring temples of Angkor, indulge in delicious local cuisine and discover life on Tonlé Sap Lake.

About

What's included

Sightseeing

Hanoi and Halong Bay

Experience "Traditional Craft & Ancient Beauty" at Long Thuong Village
Visit 200-year-old Nom Village
Enjoy a cooking class at the Rose Kitchen
Discover the flower market in Hanoi
Visit Hanoi’s Old Quarter and Hoan Kiem Lake
Enjoy a traditional Vietnamese ‘banh mi’ breakfast
Explore Hanoi on a city tour, including the Ho Chi Minh Memorial Complex
Visit the Temple of Literature, the Women's Museum and the Tran Quoc and Ngoc Son Temples
Visit the Hỏa Lò Prison
Overnight on a luxury Vietnamese cruise boat on Halong Bay

Heritage-listed Hoi An and Hue

Explore ancient Vietnam's capital Hue
Board a 'Dragon Boat' at sunset for a cruise to Thien Mu Pagoda
Authentic home dining experience with a local family
Visit the Nguyen Dynasty emperors tombs of Tu Duc and Khai Dinh
Spend 3 nights in World Heritage-listed Hoi An
Cruise down Hoi An River for a cooking class at the Red Bridge Cooking School

Saigon, the lively Mekong Delta and Vung Tau

Discover Saigon on a foodie tour by vespa
Explore the Ben Tre province in the Mekong region
Cycle to My Long and meet a former Viet Cong soldier
Tour Saigon’s historic sights
Travel to the port city of Vung Tau
Visit the Nui Dat Task Force Base, Long Tan Memorial and Long Phuoc Tunnels

Captivating Cambodia

Explore Phnom Penh by rickshaw
Tour the Killing Fields and Toul Sleng Museum
Visit the Spider Market in Skuon
Explore the famous sites of Angkor
Cruise Tonlé Sap Lake
Experience a Khmer cooking class
Witness breathtaking Angkor Wat at sunrise
Experience a traditional Monk’s blessing

Travel

Return economy-class flights from Australia to Asia. Taxes included
3 economy-class flights within Asia
Airport transfers on the first and last day of tour
All touring in air-conditioned vehicles

Accommodation

19 nights in 4-5 star hotels
1 night on board a luxury Vietnamese cruise boat on Halong Bay

Properties include:

Silk Path Hotel, Hanoi
Orchid Trendy Cruise, Ha Long Bay Cruise
Eldora Hotel, Hue
Bel Marina Hoi An Resort, Hoi An
Hotel Equatorial Ho Chi Minh City, Saigon
Imperial Hotel, Vung Tau
Sun & Moon Urban Hotel, Phnom Penh
Treeline Urban Resort, Siem Reap

Hotels listed are an indication and are subject to change without notice.

Meals

20 breakfasts, 7 lunches and 10 dinners, including group welcome and farewell dinners

Tour Guides

English-speaking locally based national guide in Vietnam & Cambodia
English-speaking locally based guides

Porterage

Porterage included where available

Some things to note

Please note:

We suggest packing an overnight bag for the Halong Bay cruise. The remainder of your luggage can be stored securely in our vehicle. However, you can take all your belongings if you prefer.
Women may need a head scarf to enter some mosques and temples, and wear modest clothing that covers knees and shoulders. Also, a good tip is to pack a spare pair of socks in your daypack, as sometimes shoes need to be removed when entering and the ground can be hot.

Optional Excursions:

All optional excursions are based on minimum participants and are subject to availability. The length of optional excursions advised is an approximate only. Optional excursions can be booked on tour directly with your Tour Director or guide. We recommend arranging the booking at the beginning of the tour to avoid disappointment. Please note some optional excursions may also be available on multiple or alternate days. Prices are a guide only and are subject to change without prior notice. Payment by cash is preferred as there are no guarantees that credit card facilities will be available. Please check with your Tour Director or guide locally for information relating to this. Credit card fees and exchange rates are at the discretion of your bank.

Gallery

Itinerary

Day 1 - Depart Australia

Day 2 - Arrive Hanoi

Welcome to Hanoi and Vietnam, a country full of breathtaking scenery and enchanting culture offering a unique blend of East and West. Hanoi may certainly be a bustling city, but it still retains the mystery and charm of the past centuries and French colonial influence, with its narrow lanes and traditional shop houses that invite one to explore. Its many beautiful public areas, lakes, parks, tree-lined boulevards and monuments give the city a touch of elegance and a harmony with nature.

We don’t want you to miss out on any aspect of your small group tour. To ensure that you don’t, we recommend you arrive at your starting destination by 5.00pm.

We’ll meet tonight to enjoy our group welcome dinner in the Old Quarter.

Day 3 - Hanoi

We’ll discover another side of Hanoi during a half day tour in Long Thuong Village, home to a community of bronze casters since the 13th century. Explore the village and observe how the families create a range of products, including incense-burners and flower vases.

Walking alongside fields of rice paddies, we’ll reach the nearby 200-year-old Nom Village. Exploring the narrow brick roads, we’ll see the antique houses and enjoy a cup of tea with a local villager. Learn about the local life and the traditions that define this community.

Later this afternoon, we’ll be met at our hotel by a chef from the Rose Kitchen, who will guide us through the local markets, teaching us along the way about Vietnamese cooking before a special cooking class, where we get to savour what we create!

Day 4 - Hanoi

We’ll have an early start this morning to discover Hanoi as the city awakens, a great way to see how the locals begin their day. Our tour begins at the photogenic flower market and moves onto the Old Quarter—a fascinating network of narrow alleys and shop houses, also known as 'The 36 Streets'. Each street has been named after the merchandise traditionally sold there, ranging from fabrics and crafts to medicines and tombstones. This is also a great time of day for us to stroll along the majestic Hoan Kiem Lake as it stirs to life—a favourite spot among locals to practise Tai Chi in the tranquil half-light. We can just watch these practitioners or join in ourselves. Breakfast today includes a traditional Vietnamese ‘banh mi’, followed by a visit to a local coffee shop.

Witnessing some of the unique highlights of the city, our orientation tour will include Long Bien Bridge, St Joseph’s Church and the grand Hanoi Opera House. Continuing on, we’ll visit the Ho Chi Minh Memorial Complex comprising of the Ho Chi Minh Mausoleum (outside only), the beautiful Presidential Palace (outside only) and Ho Chi Minh’s neighbouring traditional Stilt House, where the former Prime Minister lived from 1954 to 1969. We’ll also see the One Pillar Pagoda before heading to the Imperial Citadel & Flag Tower, listed as a UNESCO World Heritage site in 2010.

After lunch, we resume our tour at Vietnam’s first university, the Temple of Literature, a peaceful series of walled courtyards and graceful gateways, which is also host to the ‘Imperial Academy’. Gain a fascinating insight into the lifestyle and customs of Vietnamese woman at the Women’s’ Museum, before exploring the Tran Quoc and Ngoc Son Temples. Our final stop is the notorious Hỏa Lò Prison, nicknamed ‘Hanoi Hilton’. Formerly used by the French colonists for political prisoners, it later housed the imprisoned US pilots that were shot down during the Vietnam War, and today the remnants of the gatehouse remain as a moving museum.

Day 5 - Hanoi – Halong Bay

This morning we travel from Hanoi to breathtaking Halong Bay. Dotted with thousands of limestone islands and outcrops, the bay is known for its stunning emerald waters.
Cruise Embarkation
We’ll board our cruise vessel and enjoy lunch, while witnessing the incredible views.
After our delicious lunch, we’ll have the opportunity to explore Trung Trang Cave, known for its many stalactite formations before a refreshing swim in the emerald waters of Tra Bau – Lan Ha Bay.

Returning to the ship, we’ll enjoy some time to relax and watch the sunset on the deck before dinner.
Challenging Day
Today is a particularly challenging day, where there will be extended periods of walking time, often across uneven ground and in areas of high altitude or heat and humidity.

Day 6 - Halong Bay – Hanoi Airport – Hue

Try your hand at Tai Chi this morning or just simply sit back, relax and watch the incredible scenery pass by from the deck as we continue cruising on the waters of Halong Bay.

We’ll enjoy a light breakfast, before we disembark our cruise and set our sights on Hue, Vietnam’s former capital and seat of the Nguyen Dynasty’s emperors. Hue is the ancient capital of the Nguyen emperors, and its atmospheric charm owes partly to its location right on the Perfume River.

Day 7 - Hue

This morning we’ll explore Hue during a sightseeing tour, including the bustling Dong Ba Markets and the UNESCO World Heritage-listed Citadel in the old Imperial City, modelled on Beijing’s Forbidden City. It was completed in 1833 and from here the emperors of the Nguyen Dynasty ruled Vietnam until 1945. Entering the citadel via a stone bridge you can see the Thai Hoa Palace, an important venue for official receptions and other important court ceremonies. The ostentatious columns supporting the roof are lacquered and inlaid with gold. There is a pair of smaller halls behind the Thai Hoa Palace used by mandarins to prepare for court ceremonies.

After lunch and some time to explore further at our own pace, our afternoon continues with a cruise by dragon boat along the tranquil waters of the Perfume River, before joining a local family for dinner.

Day 8 - Hue – Hoi An

Our day commences with a visit to the imperial tombs of Tu Duc and Khai Dinh. Ruling from 1848–83, Emperor Tu Duc enjoyed the longest reign of the Nguyen dynasty. Despite having over a hundred wives and concubines, he was unable to father a son and was left to write his own epitaph, even though he believed doing so was a bad omen. His epitaph can still be found on the stele, the largest of its type in Vietnam, in the pavilion to the east of his tomb.

This afternoon we travel to Hoi An via the scenic Hai Van Pass, the geographical and psychological boundary between North and South Vietnam.

Day 9 - Hoi An

Hoi An was known as Faifo to early western traders, and it was one of South East Asia's major international ports during the 17th, 18th and 19th centuries. This ancient town remains a well-preserved mix of both indigenous and foreign influences, with architecture styles pulled from Chinese, Japanese and later European, designs.

Our walking tour this morning includes a visit to the Culture and History Museum to learn more about this charming town before taking a stroll along the main street where we’ll come to the Chinese Assembly Hall of Fujien Chinese Community. This was built in 1697 as a place of worship dedicated to Thien Hau—the Goddess of the Sea. Strolling along the banks of the river we’ll come to the famous Japanese Covered Bridge, first built by the Japanese community in order to link the town with the Chinese quarters on the other side of the river.
Special Experience
Visit the colourful local market before taking a short cruise along the Hoi An River to the secluded Red Bridge Cooking School for an aromatic and informative cooking class.

Day 10 - Hoi An

Today is at leisure for you to relax and enjoy the resort and local surrounds, or explore the old city at your own pace. An ideal town to discover by foot, why not immerse yourself in Hoi An’s history.
Optional Excursion
My Son - Travel to My Son, the former religious centre of the Champa Kingdom, a sophisticated civilisation which held sway over the region from the 2nd to the 13th centuries. The Cham religion was primarily derived from Indian Hinduism. The ruins of the five archaeological sites are located among green hills and winding streams. After a brief visit to the Visitor’s Centre for an overview of Cham history and culture, walk along the forested paths to explore the ruins. 3 ½ hours – from US $60pp (private including transfers).

Day 11 - Hoi An – Danang – Saigon

We’ll transfer to the airport today, for our flight to Saigon (Ho Chi Minh City). The largest city in Vietnam, the hustle and bustle of Vietnamese life is visible everywhere in Saigon. It is a city of contrasts, with towering skyscrapers standing alongside traditional markets and ancient temples and a vibrant street food scene that reflects its diverse cultural influences. The city is constantly moving, yet within this teeming metropolis are 300 years of timeless traditions and the beauty of an ancient culture.
Special Experience
Go off the beaten track to discover Saigon’s best food spots. Touring by vespa, we'll taste authentic Vietnamese cuisine as the locals do.

Day 21 - Siem Reap

Special Experience
An early start to witness the breathtaking views, shadows and reflections of Angkor Wat at sunrise.
The national symbol and highlight of any visit to Cambodia, Angkor Wat is the crowning jewel of Khmer architecture. Built in the 12th century as a Hindu temple dedicated to the god Vishnu, Angkor Wat was later transformed into a Buddhist temple and became the center of the Khmer Empire. As the largest, best preserved and most religiously significant of all the Angkor temples, Angkor Wat impresses visitors with its sheer scale, beautifully proportioned layout and the delicate artistry of its carvings.

Before leaving Angkor Wat, we’ll visit a local pagoda and experience a traditional monk blessing. A sacred ritual performed in pagodas across Cambodia, these blessings are said to bring luck and promote cleansing. This memorable experience will give you insight into Cambodia’s century-old traditions.

The remainder of the day is yours to enjoy at leisure
Challenging Day
Today is a particularly challenging day, where there will be extended periods of walking time, often across uneven ground and in areas of high altitude or heat and humidity.

Day 20 - Siem Reap

Special Experience
Take part in a Khmer cooking class, first stopping at a local market for a glimpse of the life of rural farmers before preparing and eating some of the best-known Khmer dishes for lunch.
This afternoon, we'll take an excursion to the popular Ta Keo, built by Jayavarman V, who ruled from 968 to 1001. We’ll see Ta Prohm which is famous for being featured in the Lara Croft: Tomb Raider series, and because much of the jungle surrounding it has not been cleared. We'll also explore the Banteay Srei and Kdei Temples before visiting Preah Khan, a temple built by King Jayavaram VII with towered enclosures and shoulder-hugging corridors set in the jungle.
Challenging Day
Today is a particularly challenging day, where there will be extended periods of walking time, often across uneven ground and in areas of high altitude or heat and humidity.

Day 19 - Siem Reap

Our introduction to Siem Reap’s sights begins with a visit to the fortified city of Angkor Thom. This dramatic structure covers an area of 10 square kilometres. Enclosed by a wall and wide moats, it includes many of Angkor's most popular sights. We enter by the monumental south gate over a causeway lined on either side by statues of demons and gods, each carrying a giant naga (snake-like creature).

Our first stop is the Terrace of the Elephants and the Terrace of the Leper King. Formerly spaces for public ceremonies, both are adorned with dramatic bas reliefs. We visit the ruined Baphuon Temple and Phimeanakas Temple before continuing to the mysterious Bayon Temple. In this temple, one of the most popular and compelling in Angkor, we explore the galleries of beautifully preserved bas reliefs and ascend narrow stairs to reach the central sanctuary. Here we will find the famous giant stone faces smiling enigmatically down at us from every angle.

In the afternoon we make our way to Tonlé Sap Lake, the largest freshwater lake in South East Asia. During the monsoon season the lake swells to four times its normal size, so it’s important for the locals that live on the banks and surrounds to build their houses on stilts. Here we’ll board a boat and take a ride along the canal of the lake, giving us an opportunity to see how the locals live in their colourful stilt houses. Watch children playing on the banks while fishermen wade in the shallows with nets and traps. As we reach the mouth of the canal and lake the stilt houses end, and boats are transformed into houses to make up the floating villages.
Optional Excursion
Phare Circus – Experience the famous Phare Circus, a captivating blend of Cambodian tradition and modernity. Through using theatre, music, dance, and circus acts, immerse yourself in a vibrant narrative that tells of a traditional Cambodian story weaving historical, modern and folk elements. Brace yourself for a high-energy performance that will leave you mesermised from start to finish. 1 ¾ hours – from US $44pp (private including transfers).

Challenging Day
Today is a particularly challenging day, where there will be extended periods of walking time, often across uneven ground and in areas of high altitude or heat and humidity.

Day 18 - Phnom Penh – Siem Reap

Today we make our way to Siem Reap, known as the gateway to Angkor Wat. Surrounded by rice paddies, the area is dotted with millennium-old temple ruins from the Khmer Empire, the most famous of which is the UNESCO World Heritage-listed Angkor Wat, which we will be exploring in detail in a few days.

En route, we’ll stop in Skuon to visit the renowned Spider Market. Regarded as a delicacy in Cambodia, spiders are the main attraction of this curious market. Fancy sampling a fried tarantula? This is your place to do it! We continue on to Kampong Thom, visiting a local stone mason before some free time for lunch.

Departing for Siem Reap, we’ll marvel at the Naga Bridge in Kampong Kdei. Also known as the Dragon Bridge or Spean Praptos, this bridge is said to be the oldest laterite bridge in southeast Asia. The Naga Bridge is so famous that it’s even printed on Cambodia’s currency – keep your eyes peeled for the 5000 riel.

This evening we travel to this evening’s welcome dinner by remork, a popular mode of transportation in Siem Reap similar to a tuk-tuk.

Day 17 - Phnom Penh

This morning we visit the poignant Killing Fields, located just outside of Phnom Penh. The Killing Fields of Chung Ek provide a stark reminder of the atrocities committed under the Pol Pot regime, when thousands of people were killed between 1975 and 1978 and buried in mass graves. Today it is possible to see the fields and visit the Memorial Stupa containing 8,000 human skulls, all victims of the Khmer Rouge.

On our way back to Phnom Penh we visit Tuol Sleng, the former high school and site of the notorious Security Prison 21, converted by the Khmer Rouge during their rise to power where an estimated 17,000 people were imprisoned. This visit is very moving and can be quite confronting, as it has now become the Cambodia Genocide Museum.

This afternoon is ours to enjoy at leisure.

Day 12 - Saigon – Mekong Delta – Saigon

We explore the Ben Tre province in the Mekong region today, riding a xe lôi (a motorized bike with a cart to sit in) to the local village of Huu Dinh. Travelling along the tributaries and narrow canals in a traditional-style cruise boat, we can observe daily life along the banks. We’ll stop at a family-owned coconut processing business and a brick making factory. We’ll then ride to a local rice noodle factory before enjoying fresh fruit and tea with a local family.

After lunch at a riverside restaurant, we continue our xe lôi excursion to visit Mr Sau Toung, a former Viet Cong soldier who spent two years fighting the Khmer Rouge in Phnom Penh.
Challenging Day
Today is a particularly challenging day, where there will be extended periods of walking time, often across uneven ground and in areas of high altitude or heat and humidity.

Day 15 - Vung Tau – Saigon

Today we return to Saigon, where your day is free to explore more of this lively city, or simply unwind at our hotel.

Later, we’ll take in the city skyline as we relax with a sundowner atop a rooftop bar, before our group dinner, where we’ll bid farewell to beautiful Vietnam.

Day 14 - Vung Tau

A popular seaside destination for locals, expats and tourist alike, Vung Tau is the ideal getaway to relax by the beach that surrounds the resort town on three sides.

We’ll learn more about the Vietnam War today, beginning with visits to Long Tan-Long Dat, where the first Australian Task Force was established in 1966 and the former Nui Dat Task Force. Little remains of this military base today except for the columns of the main gate. We’ll also visit the old bunkers, Kangaroo Pad, SAS Hill – Nui Dat Hill, Luscombe Air Field and the Battalions Flag Pole. Next, we’ll see the Nui Dat Kindergarten, built for children of the village by Australian veterans.

Continuing on, we’ll visit the Long Tan Cross Memorial, site of the most talked about battle of the Vietnam War for Australians and New Zealanders. We finish with a stop at the Long Phuoc Tunnels, which acted as meeting areas, first-aid stations and fighting pits during the war.

Day 13 - Saigon – Vung Tau

Our half day city tour departs from the historic Rex Hotel today, as we begin our walking discovery of some of Saigon’s most famous locations. Our first stop is the iconic Dong Khoi Street, the Municipal Theatre, Hotel de Ville and Nguyen Hue Boulevard. We’ll then head to the Notre Dame Cathedral and Central Post Office before hopping on our coach to finish our tour. Our final sights in the city centre include the impressive Presidential Palace (Re-unification Palace) with its lush gardens and secret rooms and the War Remnants Museum, a sobering reminder of the brutal effects of war on civilian populations.

Lastly, we’ll make our way to the Ngoc Hoang (Jade Emperor) Pagoda before stopping for lunch at a local restaurant.

This afternoon we depart for Vung Tau, which became home to the Australian Army during the Vietnam War.
Challenging Day
Today is a particularly challenging day, where there will be extended periods of walking time, often across uneven ground and in areas of high altitude or heat and humidity.

Day 22 - Depart Siem Reap

Our tour concludes after breakfast this morning. We hope you leave with fantastic memories!

Day 16 - Saigon – Phnom Penh

Today we will fly to the Cambodian capital of Phnom Penh, known as the ‘Pearl of Asia’ and considered one of the loveliest French-built cities in Indochina during the 1920s.

Our afternoon is spent exploring Phnom Penh by rickshaw. Our sightseeing includes the Royal Palace (still the official residence of King Norodom Sihamoi), the Silver Pagoda, and the elegant National Museum, which contains a comprehensive collection of Khmer Art.

Tonight we’ll enjoy a group dinner at a local restaurant.

Day 23 - Arrive Australia

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52. Some Providers may also charge additional fees. Please check with the Provider for their full terms and conditions.

Hotel/Accommodation Bookings

53. Some Providers will require an additional charge to be paid locally (e.g. a resort fee) at the time of check in or check out. This amount is in addition to the amount shown during the booking process under the 'total booking cost' amount.
54. There may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking (e.g. local taxes, sales tax etc.). Any local taxes will be payable by you directly to the Provider at the time of check in/check out.

Changes in Price and Itineraries

55. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent.
56. If a Provider changes any part of your booking for reasons beyond its control, we will use our reasonable endeavours to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Any refund would be subject to the Travel Provider terms and conditions.
57. These terms and conditions are subject to variation at any time. Any variation will be displayed here, and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.

Your Obligations and Warranties

58. You warrant to us that:
a. you are at least 18 years old and have the power, capacity and authority to enter into a binding contract with us and with the Providers of the Travel Products that you acquire;
b. you have read and understood these terms and conditions and if booking on behalf of third parties, you have conveyed these terms and conditions to them;
c. the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process;
d. you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire adequate insurance cover; and
e. you will use the Booking & Advisory Services in accordance with these terms and conditions and you will not use the Booking & Advisory Services in any way to breach any laws or defame anyone.

Jurisdiction and Law

59. All matters arising out of or in connection with the Booking & Advisory Services and these terms and conditions are governed by the laws of Victoria, Australia. By acquiring the Booking & Advisory Services, you consent and submit to the exclusive jurisdiction of the laws of Victoria, Australia.

Definitions

" We" and "us" means Darebin Travel.

" You" or "your" means any user of our Website or any person who acquires the Booking & Advisory Services, including any person who acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person).

" Booking & Advisory Services" means services provided by us to you in assisting you to acquire a Travel Product from a Provider and includes advisory and consulting services.

"Force Majeure” means, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, adverse weather conditions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion and generalised lack of availability of raw materials or energy.

“ Travel Provider” or "Provider" or "Providers" means the company or person who provides you with the Travel Product on terms and conditions agreed with you.

" Travel Product" means the service or product provided by a Provider, for example, an airline or a hotel.

" Website" means our website https://deluxelife.com.au/

Schedule of Professional Service Fees

Planning Fee	$125 per itinerary. Creating unique travel itineraries is our specialty. For detailed quotations providing tailored recommendations for custom designed tours, a non-refundable planning fee applies. Should you proceed with booking, this fee is credited towards your trip.
Service Fees	$40 Domestic/Trans-Tasman airfare per person or as discounted
	$150.00 International airfare per person or as discounted
	$50.00 Domestic/Trans-Tasman business class airfare per person or as discounted
	$200.00 International business class airfare per person or as discounted
	NIL Domestic/Trans-Tasman package, tour, or cruise per booking
	NIL International package, tour, or cruise per booking
	$ Other Services dependent on service explained to you
	$200 to $500 Itinerary planning per booking (credited towards reservation once booked)
Deposit & Balance	For all bookings, the initial deposit is 20% and the balance of payment is due 60 days before departure. If Travel Provider terms and conditions vary, we may request an additional deposit from you, after the initial deposit is paid, plus the balance payment date may also vary. After you have paid your initial deposit, you will have five days cooling off period to accept these Booking & Advisory Terms and Conditions, during which time your deposit is refundable. After 5 days has passed, or you have accepted the Terms and Conditions, the deposit will automatically become non-refundable. Note, some Travel Products must be paid in full at time of booking. Service Fees must also be paid at time of booking and are non-refundable. After you pay the balance of payment this will become fully non-refundable 60 days before travel, or earlier, if specified by the supplier.
Amendment Fees	Changes to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
Amendment Fees	Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
Cancellation Fees	Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $75 per passenger per booking in addition to Provider and credit card fees.
Cancellation Fees	Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $150 per passenger per booking in addition to Provider and credit card fees.
Credit Card Fees	Visa - an additional 2.0% applies
	Mastercard - an additional 2.0% applies
	American Express - an additional 2.0% applies

(All fees exclude GST, where applicable).

Privacy Notice

Darebin Travel collects your personal information to enable us to respond to your queries and provide you with the Booking & Advisory Services, including assisting in arrangements with Providers (such as hotels and flights).

We will also use your personal information to personalise the service we provide you, including your experience on our, and other, websites, and to provide you with information about our, and our partners’, business, products and services. Your personal information may be shared between entities within Darebin Travel and with DeluxeLife Pty Ltd (ACN: 647 484 115), disclosed to suppliers, Providers, our cloud infrastructure, our contractors and to others where authorised or required by law. Some of these entities may be located overseas.

ANNEXURE – TRAVEL TIPS FOR TRAVEL PRODUCTS

These tips set out below are NOT legally binding terms and conditions.

Passports, Visas and Health Requirements

It is your responsibility to ensure that you have the required documents, including visas and passports, before travelling to a destination. For more information please log on to www.dfat.gov.au and www.smarttraveller.gov.au. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australians and non-Australian passport holders. For more information, log on to www.visalink.com.au. You need to ensure that you have at least 6 months validity on your passport from the date of your departure return.

For International travellers booked on flights to the USA, including Hawaii, it is now mandatory, under the Visa Waiver Program to receive an electronic authorisation known as ESTA (Electronic System for Travel Authorisation) no less than 72 hours before travel to the USA. This can be obtained from the following website: https://esta.cbp.dhs.gov/esta/ .

For international travellers booked on flights to Canada, you either need a visitor visa or an Electronic Travel Authorization (eTA) to fly to, or transit through, a Canadian airport. An eTA can be obtained from the following website: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html

It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. You need to contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended before your travel departure date.

Travel Advice

We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website at www.dfat.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit.

Ticketing

For international and domestic departure, e-tickets will be issued upon payment and completion of the booking process. All other travel documentation, such as hotel booking confirmations, will be emailed to the email address you provided as an e-document. Should the Provider issue paper vouchers, these will be posted to the address you provided.

Baggage Allowance

Baggage allowance varies from airline to airline and in many cases the airfare you have paid may not include the cost to cover checked baggage. Please check with your Travel Advisor and/or the airline providing your flights for the allowances.

Frequent Flyers & Special Requests

For more information on whether your airfare is eligible for Frequent Flyer rewards, please contact the airline directly. When booking online, please ensure that you have entered your correct number. For bookings made by telephone via our Customer Service Team, please advise of your Frequent Flyer details and these will be added to your reservation. We do not take any responsibility should an airline not register your trip. You should retain copies of your air ticket and boarding pass.

Special requests will be passed on to the Providers but cannot be guaranteed.

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