Tour/Cruise
11 days
$AUD 1,429 per day
Departure: Darwin, Australia
Arrival: Broome, Australia
River/Small ship/Barge
An Ancient Wilderness Wonderland
Arrive in Darwin, the Northern Territory’s tropical capital city.
Welcome aboard. Settle into your spacious ultra-luxury verandah suite on board Scenic Eclipse II. Butler service will assist with unpacking and guide you through the pillow menu. Take some time to familiarise yourself with the unsurpassed amenities that include nine bars and lounges, up to 10 dining experiences from casual to fine dining, the expansive Senses Spa and the state-of-the-art theatre, just to name a few. Explore the length of Scenic Eclipse II. The open-bridge policy means your Captain will welcome you in the operational centre anytime during your voyage. Toast the beginning of your journey with a glass of French champagne at Lumière or a cocktail at the open-air Sky Bar.
Please book your flight to arrive into Darwin prior to 02:00 PM.
Scenic Eclipse II sails from the Timor Sea to north of the King George River. The only way to access the 100-metre-wide King George Falls, the highest twin waterfalls in Western Australia, is on water or by air. With her sleek, yacht-shaped design, Scenic Eclipse II was custom-built to access such remote locations. Binoculars are provided in every suite to take with you on your Discovery excursions, so you can get a closer look at the amazing wildlife.
Discovery: Take a roundtrip on a Zodiac for a breathtaking close-up of the falls, weaving past spectacular 80-metre-high sandstone cliffs and mangroves where you might spot a sunning crocodile or birdlife such as ospreys, falcons, egrets, and kingfishers. April and May are when the falls are at their most thunderous and, weather and tides permitting, our Discovery Team could take you close enough for a natural shower. With two helicopters^ available, you may have the option for a scenic flight^ for an aerial appreciation of one of Western Australia’s most astounding spectacles.
After an overnight journey on board your luxurious Discovery Yacht, you’ll stop at the sheltered and secluded Vansittart Bay, a place of significant indigenous cultural history. Fitted with state-of-the-art GPS Dynamic Positioning system, Scenic Eclipse II will be held in position close to Jar Island in the bay’s southwest pocket, negating the need to drop anchor on ecologically sensitive seabeds. Board a Zodiac for a transfer to a small sandy beach to explore the area with the expert Discovery Team.
Discovery: The Discovery Team will accompany you on a hike to see what’s regarded as the oldest art gallery on earth, dating back more than 20,000 years to the last ice age. The ancient and mysterious Gwion is the oldest rock art known to man and one of two primary art forms found in the Kimberley. ‘Tattod’ into the rock rather than painted, the art depicts detailed, symmetrical, and mystical figures adorned with tassels, delicate jewellery, and elaborate headdresses.
The morning is yours. Book a Senses Spa treatment, a Yoga or Pilates session, plunge into the vitality pools, or simply relax and enjoy 6-star ultra-luxury on board Scenic Eclipse II. The afternoon is for exploring one of Australia’s most remote marine parks, Ashmore Reef. The three islands of the reef are uninhabited yet home to an abundance of bird and sea life. Internationally recognised, each year around 100,000 seabirds from 40 different species flock to the reef to breed. Underwater, find hard and soft corals, giant clams, sea sponges, green turtles, dugongs, crabs and about 500 species of fish in the reef. After the day’s exploration, settle in at one of the nine bars and lounges to enjoy a beverage of choice. Relish France’s finest at Lumière Champagne Bar or indulge in over 100 varieties of aged whiskey at the Scenic Lounge Bar. Scenic’s truly all- inclusive philosophy means you can leave your wallet in your suite’s safe and simply relax and indulge.
Discovery: The wealth of sea life coupled with underwater visibility make for wonderful snorkelling and swimming. Take a Zodiac cruise with the Discovery Team around the reef or talk to the expert team about a possible scenic helicopter^ flight for a bird’s eye view of the astonishing colours of land, sea, and reef.
Today, Scenic Eclipse II glides through York Sound to the mouth of the Hunter River, the staging point for an unforgettable helicopter excursion^ to Mitchell Falls. The thrilling flight^ is a true wilderness ride with jaw-dropping panoramas of wild escarpments, tropical rainforests and the thundering four-tiered Mitchell Falls carved out over millennia. Look out for ospreys and saltwater crocodiles as you soar over the prehistoric landscape akin to Jurassic Park. You have time to explore the area on foot, and, if you wish, take a refreshing swim in one of the freshwater pools formed by the falls. Back onboard, watch Mother Nature’s magnificent show as the sun sets, cocktail in hand. The sky awash with pastel colours blending shades of apricot, pink and dusty blue until finally dark, then linger longer underneath a blanket of a trillion sparkling stars.
Discovery: Tides permitting, the Zodiacs can take you past towering sandstone cliffs, pristine mangrove forests and iconic landscapes such as Prince Frederick Sound, Porosus Creek and Hunter and Row Rivers.
While Scenic Eclipse II sails to Montgomery Reef, you may spot humpback whales and other wildlife in Camden Sound from your private verandah or on deck.
After a leisurely overnight cruise, wake-up slowly. While Scenic Eclipse II sails toward Bigge Island, perhaps stretch in the expansive wellness facilities with a mindful Yoga or Pilates session or step it up with an invigorating session at the fully equipped POWER:Gym. Bigge Island, the second largest island in the Bonaparte Archipelago, is just 6km from the mainland. Being devoid of feral animals, it has allowed native wildlife to flourish. You may see a Monjon rock wallaby, the smallest of the kangaroo group, the northern quoll, sea turtles and crocodiles.
Discovery: Take a hike along rocky and scenic paths and visit caves to see well-preserved rock art by the Wunambal people depicting first contact with Europeans.
Tides and timings permitting, a stop at Careening Bay in the Prince Regent National Park is where you may view the famous Mermaid Tree, an enormous boab on which the ship’s crew of the HMC Mermaid carved the words of the ship and year, 1820.
There are saltwater and freshwater crocodiles in the Kimberley area, so please exercise caution and heed all advice and warning signs from the expert Discovery Team and local guides.
Wake to completely new vista at Montgomery Reef, the world’s largest inshore reef that boasts some of the earth’s biggest tidal changes reaching up to 14 metres (46 feet). As the tides rise or fall, both soft and hard coral are exposed, falling below sea level to create a remarkable spectacle you’ll explore by Zodiac. If the timing is perfect, discover thousands of small waterfalls cascading down the reef and see incredible marine life including sea turtles, octopi, sharks, rays, dolphins and more. In the evening, share stories of croc-spotting with new friends over an aperitif or meal in one of Scenic Eclipse II’s 10 truly all-inclusive dining experiences.
Discovery: Join the Discovery Team on a Zodiac cruise to Montgomery Reef. Conditions permitting, the Zodiac will transfer you to a sand bank for a swim just off the reef.
Scenic Eclipse II then sails into the calm waters of Doubtful Sound for mangrove forest exploration in search of saltwater crocodiles. An alternate stop is the scenic Raft Point where you’ll see two majestic bluffs, boab trees, and after a 45-minute uphill hike, some of the Wandjina Aboriginal rock art gallery.
Talbot Bay’s spectacular Horizontal Waterfalls is a natural wonder to tick off your Australian bucket list. This phenomenon is caused by a unique combination of geology and massive tidal surges.
Discovery: If time and tides permit, you may have the opportunity to go through these fascinating falls and around the narrow waterways of Talbot Bay in a Zodiac. Later, choose to embark on a challenging 9.5 kilometre walk into the Kimberley’s remote wilderness.
Cruise overnight to the mouth of King Sound and into the spectacular maze of the Buccaneer Archipelago. About 1,000 tiny islands make up this jaw-dropping paradise that’s a kaleidoscope of vivid colours from iron-rich red rock to verdant pockets of lush rainforest, bright turquoise tropical sea, and alabaster beaches. One highlight during this full day is the exploration of Whirlpool Passage; 8-metre tides (26-feet) swirl as they are pushed through a narrow channel between two islands, adding a thrill to your transit. Rest assured, the state-of-the-art Scenic Eclipse II is fitted with custom-built oversized zero speed stabilisers that are50% larger than those of other ships, providing greater stability as it navigates through the roughest waters.
Discovery: Surrounding creeks and inlets offer additional opportunities for Zodiac expeditions, including a possible visit to Koolan Island, the site of an open pit mine that produces some of the highest-grade iron ore in Australia, best viewed overhead on a potential helicopter^ flight. Within Yampi Sound, past the multi-coloured sandstone folding, beautiful beaches beckon for a refreshing dip. The entire region is teeming with marine and bird life.
A special visit awaits you today on this chain of four flat coral islands, home to tens of thousands of seabirds with over 50 bird species including red-chested frigate birds, crested terns, pelicans, and speckled ruddy turnstones. Having eradicated the rats in 1986, these treeless islands are once again a wildlife haven. It’s a significant nesting site for an estimated 18,000 pairs of brown footed boobies, possibly the largest colony in the world, and 20,000 roseate terns have been recorded on the A-class Nature Reserve. Further, it’s Western Australia’s most important breeding habitat for green turtles and where thousands of humpback whales come to calve. Frequent sightings are possible between July and September when an estimated 40,000 humpback whales migrate between Antarctica and Western Australia. As this is your last evening on board, gather with new friends in one of the nine bars and lounges, or make a reservation for an intimate dinner with only up to 8 guests at the Night Market @ Koko’s.
Discovery: The Discovery Team will transfer you on Zodiac ashore for a snorkel, swim or a beach walk following the trail of local crabs.
Your unforgettable voyage concludes today. Enjoy your final morning in the ultra-luxury of Scenic Eclipse II, and take the chance to reflect on the rare and incredible experiences and the remarkable places you’ve visited, some of which very few have been before. Take comfort knowing you’ve created a bank of memories which will last a lifetime. Bid farewell to your friendly crew and new friends as you disembark in Broome.
Please book your flight to depart out of Broome after 10:00 AM.
The itinerary is a guide only and may be amended for operational reasons. As such Scenic cannot guarantee the voyage will operate unaltered from the itinerary stated above. Please refer to our terms and conditions for further information.
These Booking & Advisory Services Terms and Conditions are designed to protect your rights under Australian Consumer law by ensuring that you are fully aware of all Travel Providers' terms and conditions, including payment schedules, before you commit to purchasing travel. These Booking & Advisory Services Terms and Conditions (below) are owned by our "Travel Affiliate" Darebin Travel. If there is any doubt as to your rights or obligations, our Travel Affiliate will answer your questions.
When you accept these terms and conditions, you agree that DeluxeLife Pty Ltd (ACN: 647 484 115) and its associates and suppliers (except our Travel Affiliate, as prescribed in the Booking & Advisory Services Terms and Conditions, below) shall not be liable for any loss and/or damage (including without limitation incidental or consequential damages and/or lost profits) resulting from your access to and/or inability to use the travel services provided by our Travel Affiliate Darebin Travel.
Summary
1. References to "us", "we" and/or "our" in these Booking & Advisory Services Terms and Conditions means Darebin Travel Pty Ltd (ABN: 70 005 763 208) trading as Darebin Travel.
2. We are a travel agent. We arrange travel services and sell a Travel Product on behalf of Third Party Travel Providers (Providers) including airlines, tour and cruise operators, car hirers and accommodation providers. We may charge a service fee for providing this service (outlined in the Schedule of Professional Service Fees).
3. Once we have booked a Travel Product on your behalf, your contract is then with the Provider of those services.
4. Your rights to amend or cancel your Travel Booking and the cost of doing so will be governed by the Provider's terms and conditions. The Provider’s terms and conditions may be non-refundable or may have amendment and cancellation fees. It is important that you understand this when entering into a contract with us. These fees are in addition to amendment and cancellation fees charged by us, outlined in the Schedule of Professional Service Fees.
Agency
5. We provide you with Booking & Advisory Services that allow you to acquire Travel Products from a Provider. We act as an agent for the Provider.
6. By acquiring Booking & Advisory Services from us, you agree that you have read and understood our terms and conditions and the terms and conditions of the Providers.
Fees and Commissions
7. We charge a fee for providing the Booking & Advisory Services to you. The fee is non-refundable, even if the Travel Product is not used.
8. All fees are outlined in the Schedule of Professional Service Fees.
9. We may receive a commission, fee, rebate, gift or financial incentives from Providers, in respect of your booking. Any commission, gift, fee, rebate and/or financial incentive received by us from Providers in relation to your booking is non-refundable in the event of cancellation.
Liability of Agency and Limitations of Liability
10. We are liable to you for providing Booking & Advisory Services in accordance with these terms and conditions.
11. Our travel Booking & Advisory Services come with guarantees under the Australian Consumer Law which cannot be excluded. These guarantees include that the services:
a. will be provided with due care and skill;
b. will be reasonably fit for the specified purpose;
c. can reasonably be expected to achieve the desired result; and
d. will be provided within a reasonable time.
12. If we do not meet any of the expectations set out in paragraph 11, you have rights under the Australian Consumer Law.
13. Subject to the Australian Consumer Law, we are not liable for any technical errors, corruption of any data, unauthorised access to your personal data, inaccuracies in information supplied by you or third parties, or failure to complete bookings when that failure is due to circumstances beyond our control.
14. Subject to the application of consumer guarantees which may be implied into the supply of Booking & Advisory Services to you, we are not otherwise liable to you or anyone else for any loss or damage which is suffered directly or indirectly in connection with the:
a. the delivery or non-delivery of the Travel Product; or
b. any act or omission of Providers or other third parties.
15. Apart from the rights you have under the Trade Practices Act that cannot be lawfully excluded, we shall not be liable for any inconvenience, delay, loss, death, injury or damage to you or your belongings or otherwise caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party suppliers, force majeure or any other event which is beyond our control.
16. Nothing in these terms and conditions is intended to exclude or restrict the application of consumer guarantees under consumer protection law.
Liability of the Provider
17. Once you have acquired Booking & Advisory Services from us, the Provider will provide you with the Travel Product on the terms and conditions agreed between you and the Provider. You should obtain and read the Provider's terms and conditions before acquiring Booking & Advisory Services from us.
18. The Provider is liable to you for a breach of obligations in providing you with the Travel Product.
19. As an agent of the Provider, we have no control over or liability for, the services provided by Providers. We cannot guarantee the performance of the Provider and we have no liability in respect of the supply of any Travel Products including any liability in contract, tort or otherwise, for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by any provider of travel services or products by Providers. All bookings with us are subject to the terms and conditions and limitations of liability imposed by the Provider.
Booking Terms
20. The Travel Products offered are subject to availability and can be withdrawn without notice by the Provider. Travel Products may also change at any time in accordance with any Provider's terms and conditions.
21. When making a booking, you must provide details of each traveller correctly. We have no responsibility for any loss or damage arising from the incorrect entry of a traveller's details.
22. Travel Products obtained through the Booking & Advisory Services are not guaranteed until payment has been made in full and documents have been processed.
23. It is your responsibility to contact the Provider prior to departure to ensure there is no change to the scheduled departure time.
24. Most airlines offer only electronic confirmation of your reservation, or 'e-ticketing'. We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number after making a booking. It is your responsibility to advise us if you have not received your e-ticket confirmation.
25. When making a booking you must advise your consultant of any medical, dietary or mobility conditions you may have.
26. When making a booking you must advise us if you are pregnant.
Payment Terms
27. All pricing is reflected in Australian Dollars unless otherwise specified.
28. All pricing is inclusive of goods and services tax (GST), or other such value added taxes where applicable.
29. Payments processed in foreign currency (currency other than the original card holders country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.
30. We sell Travel Products in two different ways:
a. as merchant, where we take payment directly from you at the time of booking confirmation; or
b. as retail, where your Travel Product will either be paid to the Provider directly at the time of booking or payable to the Provider on the date of travel.
31. Travel Products purchased in accordance with the 'retail' method, will not be bound by these terms and conditions and you are responsible for pursuing any claims of cancellation, re-scheduling, refunds or chargebacks directly with the merchant.
32. As the merchant we are governed by the terms and conditions of the Provider of the merchant facility.
33. A credit card or debit card fee may also be charged by certain Providers and low cost carriers. You will be notified of such charges prior to your purchase.
34. All charges, including the credit card fees, may be in another currency (e.g. EUR), which we will provide an estimate for in Australian dollars.
Refunds and Credits
35. If you cancel your Travel Product, your right to a refund or credit is subject to the terms and conditions of the Provider.
36. If the Provider is required to provide you with a refund or credit for the Travel Product, we will liaise with the Provider to arrange that refund. Where you are entitled to a refund, we are unable to provide you with this refund until we receive it from the Provider. Please note that most Providers take 60 – 90 days to process any refund.
37. Any refund or credit will be subject to these terms and conditions and will not include the Booking & Service Advisory fee, credit card fees or any commissions received. You may also be charged a cancellation fee by the Provider.
38. Where refunds for unused services are allowed, a service fee may be charged by the Provider against the value of the refund.
No Show
39. If you have a booking for a Travel Product (including flights and accommodation) but you do not show up to check-in or otherwise do not avail yourself of such Travel Product, you will not be entitled to any refund from us.
Cancellation and Amendments
40. If you amend or cancel your Travel Product, we reserve the right to charge the cancellation and amendment fees as per the Schedule of Professional Service Fees.
41. The Provider may charge cancellation and amendment fees in accordance with the terms and conditions agreed between you and the Provider. These will be in addition to the fees charged by us. We are not liable for any cancellation fees or refusals to refund made by the Provider.
42. Many Providers treat name changes and route and/or itinerary alterations as a full cancellation and these can incur full cancellation charges.
43. We will not charge a cancellation or amendment fee if you cancel or amend your booking due to a breach by us of our obligations to you or due to our fault.
Cancellations and Amendments for Online Low Cost Carrier Bookings Only
44. If your flight booking is with a low cost carrier, you can only cancel or change your booking by contacting the Provider directly.
Cancellations and amendments for hotel bookings only
Cancellations and Amendments for Hotel Bookings Only
45. Please review the cancellation policy for your hotel booking for any penalties that may apply.
Force Majeure
46. We will not be liable for any failure or delay in performing our obligations in booking the Travel Product that is due to events beyond our control.
47. If a force majeure event occurs that affects your booking, your entitlement to a refund, a credit or re-scheduled travel booking will depend on the Provider's terms and conditions.
48. If your booking is impacted by a force majeure event and you are entitled to a refund or credit from the Provider, we will facilitate this refund or credit.
49. The Booking & Service Advisory fee, credit card fees or any commissions received are non-refundable in the circumstance that a force majeure event occurs.
Low Cost Flights
50. If you book a low cost flight with us, we will make the booking on your behalf and your contract for your low cost flight will also be subject to the airline's booking terms and conditions.
51. It is your responsibility to ensure that all details of the booking are correct before proceeding. For any changes or cancellations, please contact the airline directly, quoting your reference.
Additional Airline Charges
52. Some Providers may also charge additional fees. Please check with the Provider for their full terms and conditions.
Hotel/Accommodation Bookings
53. Some Providers will require an additional charge to be paid locally (e.g. a resort fee) at the time of check in or check out. This amount is in addition to the amount shown during the booking process under the 'total booking cost' amount.
54. There may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking (e.g. local taxes, sales tax etc.). Any local taxes will be payable by you directly to the Provider at the time of check in/check out.
Changes in Price and Itineraries
55. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent.
56. If a Provider changes any part of your booking for reasons beyond its control, we will use our reasonable endeavours to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Any refund would be subject to the Travel Provider terms and conditions.
57. These terms and conditions are subject to variation at any time. Any variation will be displayed here, and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.
Your Obligations and Warranties
58. You warrant to us that:
a. you are at least 18 years old and have the power, capacity and authority to enter into a binding contract with us and with the Providers of the Travel Products that you acquire;
b. you have read and understood these terms and conditions and if booking on behalf of third parties, you have conveyed these terms and conditions to them;
c. the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process;
d. you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire adequate insurance cover; and
e. you will use the Booking & Advisory Services in accordance with these terms and conditions and you will not use the Booking & Advisory Services in any way to breach any laws or defame anyone.
Jurisdiction and Law
59. All matters arising out of or in connection with the Booking & Advisory Services and these terms and conditions are governed by the laws of Victoria, Australia. By acquiring the Booking & Advisory Services, you consent and submit to the exclusive jurisdiction of the laws of Victoria, Australia.
Definitions
" We" and "us" means Darebin Travel.
" You" or "your" means any user of our Website or any person who acquires the Booking & Advisory Services, including any person who acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person).
" Booking & Advisory Services" means services provided by us to you in assisting you to acquire a Travel Product from a Provider and includes advisory and consulting services.
"Force Majeure” means, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, adverse weather conditions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion and generalised lack of availability of raw materials or energy.
“ Travel Provider” or "Provider" or "Providers" means the company or person who provides you with the Travel Product on terms and conditions agreed with you.
" Travel Product" means the service or product provided by a Provider, for example, an airline or a hotel.
" Website" means our website https://deluxelife.com.au/
Schedule of Professional Service Fees
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Planning Fee |
$125 per itinerary. Creating unique travel itineraries is our specialty. For detailed quotations providing tailored recommendations for custom designed tours, a non-refundable planning fee applies. Should you proceed with booking, this fee is credited towards your trip.
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Service Fees |
$40 Domestic/Trans-Tasman airfare per person or as discounted
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$150.00 International airfare per person or as discounted
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$50.00 Domestic/Trans-Tasman business class airfare per person or as discounted
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$200.00 International business class airfare per person or as discounted |
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NIL Domestic/Trans-Tasman package, tour, or cruise per booking
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NIL International package, tour, or cruise per booking |
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$ Other Services dependent on service explained to you |
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$200 to $500 Itinerary planning per booking (credited towards reservation once booked) |
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Deposit & Balance |
For all bookings, the initial deposit is 20% and the balance of payment is due 60 days before departure. If Travel Provider terms and conditions vary, we may request an additional deposit from you, after the initial deposit is paid, plus the balance payment date may also vary. After you have paid your initial deposit, you will have five days cooling off period to accept these Booking & Advisory Terms and Conditions, during which time your deposit is refundable. After 5 days has passed, or you have accepted the Terms and Conditions, the deposit will automatically become non-refundable. Note, some Travel Products must be paid in full at time of booking. Service Fees must also be paid at time of booking and are non-refundable. After you pay the balance of payment this will become fully non-refundable 60 days before travel, or earlier, if specified by the supplier. |
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Amendment Fees |
Changes to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
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Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
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Cancellation Fees |
Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $75 per passenger per booking in addition to Provider and credit card fees.
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Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $150 per passenger per booking in addition to Provider and credit card fees.
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Credit Card Fees |
Visa - an additional 2.0% applies
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Mastercard - an additional 2.0% applies
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American Express - an additional 2.0% applies
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(All fees exclude GST, where applicable).
Privacy Notice
Darebin Travel collects your personal information to enable us to respond to your queries and provide you with the Booking & Advisory Services, including assisting in arrangements with Providers (such as hotels and flights).
We will also use your personal information to personalise the service we provide you, including your experience on our, and other, websites, and to provide you with information about our, and our partners’, business, products and services. Your personal information may be shared between entities within Darebin Travel and with DeluxeLife Pty Ltd (ACN: 647 484 115), disclosed to suppliers, Providers, our cloud infrastructure, our contractors and to others where authorised or required by law. Some of these entities may be located overseas.
ANNEXURE – TRAVEL TIPS FOR TRAVEL PRODUCTS
These tips set out below are NOT legally binding terms and conditions.
Passports, Visas and Health Requirements
It is your responsibility to ensure that you have the required documents, including visas and passports, before travelling to a destination. For more information please log on to www.dfat.gov.au and www.smarttraveller.gov.au. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australians and non-Australian passport holders. For more information, log on to www.visalink.com.au. You need to ensure that you have at least 6 months validity on your passport from the date of your departure return.
For International travellers booked on flights to the USA, including Hawaii, it is now mandatory, under the Visa Waiver Program to receive an electronic authorisation known as ESTA (Electronic System for Travel Authorisation) no less than 72 hours before travel to the USA. This can be obtained from the following website: https://esta.cbp.dhs.gov/esta/ .
For international travellers booked on flights to Canada, you either need a visitor visa or an Electronic Travel Authorization (eTA) to fly to, or transit through, a Canadian airport. An eTA can be obtained from the following website: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. You need to contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended before your travel departure date.
Travel Advice
We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website at www.dfat.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit.
Ticketing
For international and domestic departure, e-tickets will be issued upon payment and completion of the booking process. All other travel documentation, such as hotel booking confirmations, will be emailed to the email address you provided as an e-document. Should the Provider issue paper vouchers, these will be posted to the address you provided.
Baggage Allowance
Baggage allowance varies from airline to airline and in many cases the airfare you have paid may not include the cost to cover checked baggage. Please check with your Travel Advisor and/or the airline providing your flights for the allowances.
Frequent Flyers & Special Requests
For more information on whether your airfare is eligible for Frequent Flyer rewards, please contact the airline directly. When booking online, please ensure that you have entered your correct number. For bookings made by telephone via our Customer Service Team, please advise of your Frequent Flyer details and these will be added to your reservation. We do not take any responsibility should an airline not register your trip. You should retain copies of your air ticket and boarding pass.
Special requests will be passed on to the Providers but cannot be guaranteed.