River/Barge Cruise
8 days
$AUD 674 per day
Departure: Bordeaux, France
Arrival: Bordeaux, France
River/Small ship/Barge
Vive la Bordeaux
Welcome to Bordeaux. Your friendly crew are ready to receive you on board the luxurious Scenic Diamond.
The moniker ‘Sleeping Beauty’ or La Belle Endormie was given to Bordeaux when industry was moved to the outskirts and the city was all but abandoned. The quiet waterfront was a vestige of a once bustling port, shops were empty… it was a once beautiful city that lay dormant. In the late 20th century, the city was woken and restored to its former glory, a project headed by former mayor Alain Juppe. The city centre was pedestrianised, limestone was revealed under blackened facades, and Bordeaux was listed as a UNESCO World Heritage Site with more than 300 structures declared historical monuments. It’s now one of the most desirable places in France to live and visit, with its waterfront rich in architecture and bustling with locals and visitors promenading, sipping coffee or wine from the surrounding renowned vineyards, a landscape that’s also dotted with beautiful castles.
This morning is spent on board relaxing as you cruise into the beautiful 13th century port of Libourne. Head up to the Sun Deck to bask in the sunshine and enjoy the scenery along the Dordogne River rolling by. Or perhaps drop into Scenic Culinaire for a French cooking class.
Spend the afternoon in the nearby town of Saint-Émilion, a World Heritage-listed medieval village with world-famous wineries, beautiful architecture and historic monuments. It’s also the birthplace of macarons. The town bears the name of a monk who is said to have performed miracles, such as restoring a local woman’s sight, and lived in a natural grotto here in the 8th century. You will enjoy a guided tour of the caves and catacombs beneath the city, including a Monolithic church built from limestone, whose 38-metre-long bell tower can be seen above ground.
This evening your Scenic Space-Ship will be docked overnight in Libourne, a 13th-century city located at the confluence of the Dordogne and Isle rivers.
This morning, why not ask your personal butler to wake you with a coffee delivered to your suite? Then enjoy a leisurely breakfast at Crystal Dining. Then, you’ll have the opportunity to explore Libourne and its surrounding wine-growing region.
Freechoice:
This morning, choose from one of these Scenic Freechoice activities:
Walking tour of Libourne: Join your local guide for a walking tour of Libourne, the fortified harbour town with a rich history linked to the trade of wool, wine, salt and wood. As you stroll through the town, you'll see the quaint 16th-century town-house and Gothic church that boasts a 71-metre stone spire.
Wine tasting at Château Siaurac: Located in the prestigious Pomerol wine-growing region, Château Siaurac is the largest and most iconic estate of the appellation. With a long history in winegrowing, the estate produces award-winning wines, which you will have the opportunity to taste. You will also explore the immaculate property, which is home to a 19th-century chateau and 15 hectares of rolling parklands, resplendent with century-old trees and landscaped woods.
Excursion to Sturgeon Farm: Caviar production in the Aquitaine region of France is renowned the world over and youwill have the opportunity to learn about how they produce fine quality caviar during a visit to a local sturgeon farm. Get up close to and even hold one of the sturgeon before sampling some of the caviar produced on site.
This afternoon, relax on board as you sail towards Blaye. Toast the passing scenery with a regional wine or beer in the Panorama Lounge & Bar or spend time in the exclusive Salt Therapy Lounge, which provides natural anti-viral, anti-inflammatory and anti-bacterial properties.
Wake this morning in Blaye, a small town with a rich military history and surrounded by vineyards known for red wine production. Most famously, this petite hamlet is home to a World Heritage-listed citadel that was constructed to protect the city of Bordeaux, 50 kilometres upstream, from enemy attacks.
Freechoice:
This morning, choose your Scenic Freechoice activity:
Walking tour of Blaye: Stroll through the charming city of Blaye with a local guide. Contained within the walls of the 17th-century Citadel of Blaye, a World Heritage-listed monument that overlooks the Gironde Estuary.
Active walking tour of Blaye: Tour the fascinating World Heritage-listed Citadel of Blaye on an active walking tour with a local guide. Gain an understanding of the defence system created by the famous architect Sébastien Vauban.
Afterwards relax on board your luxury ship as you sail towards Fort Medoc for tonight’s classical concert.
Enrich
Tonight’s Scenic Enrich:
Classical Concert at Chateau d’Agassac: Set in spectacular surrounds in the Médoc countryside, Château d'Agassac is truly enchanting. Dating back to the 13th century the Château is one of the oldest winemaking establishments in the region and is the venue for your unforgettable evening concert. Wander through the château and its gardens and soak in the ambiance of this magnificent property before a string quartet performs classical masterpieces for your enjoyment.
Wake up this morning in Fort Medoc, located between Bordeaux and Pointe de Grave, at the northern end of the Médoc winegrowing region. This appellation grows some of the world’s most famous and expensive wines, particularly cabernet sauvignon.
Freechoice:
Explore your way with one of these Scenic Freechoice excursions:
Medoc wine tasting by coach: The name Médoc is synonymous with exceptional wines. Considered the world’s leading red wine producer, Médoc has been a winemaking region since the 18th century, with more than 16,000 hectares of vineyards across eight appellations. The epic ‘Route des Chateaux’, which translates to the ‘Route of Castles’, which winds through undulating countryside from Bordeaux to the Pointe de Grave, at the northern end of the Médoc region. On this coach tour you will travel through this scenic region to a local winery and enjoy a tasting of their wines.
Medoc wine tasting by bicycle: Discover the spectacular Médoc countryside by e-bike today and see many fine aristocratic châteaux in the world’s leading red wine producing region. Afterwards, sample the region’s finest at one of the prestigious estates.
Back on board, enjoy lunch as you cruise to Bourg, a picturesque town set on a rocky promontory. Built as a defensive château, it’s a maze of ancient alleyways, moats and bell towers on the Dordogne. This quiet village sits among many famous World Heritage-listed sites and, though it is just as charming, remains largely undiscovered by the masses.
Freechoice:
This afternoon’s Scenic Freechoice options:
Bourg tour with carriages Museum: Situated inside the grounds of Bourg Castle, visit the carriages Museum with a local guide and discover the unique collection of horse-drawn carriages on display. In addition, visit the 16th-century passageway to the guard’s rooms and immense WWII oil tanks.
Guided cycling along the Captain’s Road: Join an active cycling tour along the Captain’s Road, which is named in honour of the WWI captains who chose to purchase their homes along this beautiful stretch of waterway in the early 20th century. Cycle through beautiful riverside villages before returning to the ship.
Visit to a local estate: Enjoy magnificent panoramic views of Gironde Estuary from the right bank while tasting Côtes de Bourg wines at a local winery.
This evening your ship will continue its journey towards Cadillac, stopping overnight in Bordeaux before sailing onward.
Departing Bordeaux early, your Scenic Space-Ship will sail along the Garonne River to Cadillac. Relax in your suite, many of which have a window that converts into a Scenic Sun Lounge, allowing you uninterrupted views of the passing landscape, some of the most picturesque in the Bordeaux region. Or perhaps you’d rather spend the morning in the state-of-the-art gym doing an invigorating workout before a day of sightseeing in and around Cadillac. Founded in the 13th century, this charming, fortified city is centred around its magnificent château.
Freechoice:
Explore your way with this morning’s Scenic Freechoice excursions:
Cadillac walking tour: Enjoy a walking tour of Cadillac, a small town with architecture dating to the 16th century. On this tour you will visit Château de Cadillac, a well-preserved monument with decorative fireplaces, more than 30 tapestries and painted ceilings. Between the early 19th century and the 1950s, the château was used as a women’s prison.
Sauternes by coach: Venture into the Sauternes region with a visit to either Château Rayne Vigneau or Château La Tour Blanche (the group will be split into two). Enjoy a delicious tasting of the chateau’s fine wines as you take in the stunning views of the vineyard and surrounds.
Sauternes by bike: Cycle through the rolling vineyards of Sauternes to the Grand Cru Classé estate of Château Mayne la Merci for a tasting. Learn the history of winemaking here and the process involved in production from time of harvest, grape to wine, length of maturing and, of course, the tasting pleasure.
Back on board this evening, fabulous local entertainers perform live in the Panorama Lounge for a night of entertainment as you cruise back to the beautiful city of Bordeaux.
Waking this morning in Bordeaux, you will have several options to explore this incredible city. Founded by the Celts around 300BC and became part of Julius Caesar’s Roman Empire in the 1st century. It has been an important trading port since the Middle Ages, thanks to its strategic location on the river flowing to a sea port, and even acted as the seat of French government at the start of both the First and Second world wars.
Freechoice:
The choice is yours with this morning’s Scenic Freechoice:
Guided tour of Bordeaux: Join your local guide on a tour of Bordeaux. Discover the highlights of the city by coach and on foot, such as the magnificent Gothic cathedral and Place de la Bourse, which is home to the famous ‘Water Mirror’. Along the way, you’ll learn interesting facts about the city’s history, culture and way of life. Afterwards you'll have free time to explore the streets and go shopping at your leisure.
Cycling tour of Bordeaux: Pedal through historic Bordeaux on a guided cycling tour. Cross bridges to see the Royal Gate and the Palais Rohan, relax in pretty public gardens and sample delicious treats such as Canele, a custard cake.
Shop with a chef & Scenic Culinaire: Gourmands can join Scenic’s on board chef on a visit to a local food market where you will have an opportunity to shop for and taste the best ingredients this region has to offer. Upon returning to your Scenic Space-Ship, head to the Scenic Culinaire cooking school for an interactive cooking demonstration making some of France’s most popular and delicious dishes using the ingredients you have just bought
This afternoon is at your leisure to wander the streets of Bordeaux. Spend your final hours in France wandering along the waterfront past 18th century buildings, make a beeline for the city’s Golden Triangle district for beautiful architecture and shopping, or visit La Cite du Vin, an interactive and sensory wine museum.
Your journey ends in beautiful Bordeaux. Disembark after breakfast and transfer to Bordeaux airport or train station for your onward journey.
Please note: The Gironde, Dordogne and Garonne waterways are part of a tidal river system which results in changing water levels in the region. Every effort is made to keep to the brochure itinerary however based on tides it will be amended or modified. Please refer to our terms and conditions.
These Booking & Advisory Services Terms and Conditions are designed to protect your rights under Australian Consumer law by ensuring that you are fully aware of all Travel Providers' terms and conditions, including payment schedules, before you commit to purchasing travel. These Booking & Advisory Services Terms and Conditions (below) are owned by our "Travel Affiliate" Darebin Travel. If there is any doubt as to your rights or obligations, our Travel Affiliate will answer your questions.
When you accept these terms and conditions, you agree that DeluxeLife Pty Ltd (ACN: 647 484 115) and its associates and suppliers (except our Travel Affiliate, as prescribed in the Booking & Advisory Services Terms and Conditions, below) shall not be liable for any loss and/or damage (including without limitation incidental or consequential damages and/or lost profits) resulting from your access to and/or inability to use the travel services provided by our Travel Affiliate Darebin Travel.
Summary
1. References to "us", "we" and/or "our" in these Booking & Advisory Services Terms and Conditions means Darebin Travel Pty Ltd (ABN: 70 005 763 208) trading as Darebin Travel.
2. We are a travel agent. We arrange travel services and sell a Travel Product on behalf of Third Party Travel Providers (Providers) including airlines, tour and cruise operators, car hirers and accommodation providers. We may charge a service fee for providing this service (outlined in the Schedule of Professional Service Fees).
3. Once we have booked a Travel Product on your behalf, your contract is then with the Provider of those services.
4. Your rights to amend or cancel your Travel Booking and the cost of doing so will be governed by the Provider's terms and conditions. The Provider’s terms and conditions may be non-refundable or may have amendment and cancellation fees. It is important that you understand this when entering into a contract with us. These fees are in addition to amendment and cancellation fees charged by us, outlined in the Schedule of Professional Service Fees.
Agency
5. We provide you with Booking & Advisory Services that allow you to acquire Travel Products from a Provider. We act as an agent for the Provider.
6. By acquiring Booking & Advisory Services from us, you agree that you have read and understood our terms and conditions and the terms and conditions of the Providers.
Fees and Commissions
7. We charge a fee for providing the Booking & Advisory Services to you. The fee is non-refundable, even if the Travel Product is not used.
8. All fees are outlined in the Schedule of Professional Service Fees.
9. We may receive a commission, fee, rebate, gift or financial incentives from Providers, in respect of your booking. Any commission, gift, fee, rebate and/or financial incentive received by us from Providers in relation to your booking is non-refundable in the event of cancellation.
Liability of Agency and Limitations of Liability
10. We are liable to you for providing Booking & Advisory Services in accordance with these terms and conditions.
11. Our travel Booking & Advisory Services come with guarantees under the Australian Consumer Law which cannot be excluded. These guarantees include that the services:
a. will be provided with due care and skill;
b. will be reasonably fit for the specified purpose;
c. can reasonably be expected to achieve the desired result; and
d. will be provided within a reasonable time.
12. If we do not meet any of the expectations set out in paragraph 11, you have rights under the Australian Consumer Law.
13. Subject to the Australian Consumer Law, we are not liable for any technical errors, corruption of any data, unauthorised access to your personal data, inaccuracies in information supplied by you or third parties, or failure to complete bookings when that failure is due to circumstances beyond our control.
14. Subject to the application of consumer guarantees which may be implied into the supply of Booking & Advisory Services to you, we are not otherwise liable to you or anyone else for any loss or damage which is suffered directly or indirectly in connection with the:
a. the delivery or non-delivery of the Travel Product; or
b. any act or omission of Providers or other third parties.
15. Apart from the rights you have under the Trade Practices Act that cannot be lawfully excluded, we shall not be liable for any inconvenience, delay, loss, death, injury or damage to you or your belongings or otherwise caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party suppliers, force majeure or any other event which is beyond our control.
16. Nothing in these terms and conditions is intended to exclude or restrict the application of consumer guarantees under consumer protection law.
Liability of the Provider
17. Once you have acquired Booking & Advisory Services from us, the Provider will provide you with the Travel Product on the terms and conditions agreed between you and the Provider. You should obtain and read the Provider's terms and conditions before acquiring Booking & Advisory Services from us.
18. The Provider is liable to you for a breach of obligations in providing you with the Travel Product.
19. As an agent of the Provider, we have no control over or liability for, the services provided by Providers. We cannot guarantee the performance of the Provider and we have no liability in respect of the supply of any Travel Products including any liability in contract, tort or otherwise, for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by any provider of travel services or products by Providers. All bookings with us are subject to the terms and conditions and limitations of liability imposed by the Provider.
Booking Terms
20. The Travel Products offered are subject to availability and can be withdrawn without notice by the Provider. Travel Products may also change at any time in accordance with any Provider's terms and conditions.
21. When making a booking, you must provide details of each traveller correctly. We have no responsibility for any loss or damage arising from the incorrect entry of a traveller's details.
22. Travel Products obtained through the Booking & Advisory Services are not guaranteed until payment has been made in full and documents have been processed.
23. It is your responsibility to contact the Provider prior to departure to ensure there is no change to the scheduled departure time.
24. Most airlines offer only electronic confirmation of your reservation, or 'e-ticketing'. We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number after making a booking. It is your responsibility to advise us if you have not received your e-ticket confirmation.
25. When making a booking you must advise your consultant of any medical, dietary or mobility conditions you may have.
26. When making a booking you must advise us if you are pregnant.
Payment Terms
27. All pricing is reflected in Australian Dollars unless otherwise specified.
28. All pricing is inclusive of goods and services tax (GST), or other such value added taxes where applicable.
29. Payments processed in foreign currency (currency other than the original card holders country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.
30. We sell Travel Products in two different ways:
a. as merchant, where we take payment directly from you at the time of booking confirmation; or
b. as retail, where your Travel Product will either be paid to the Provider directly at the time of booking or payable to the Provider on the date of travel.
31. Travel Products purchased in accordance with the 'retail' method, will not be bound by these terms and conditions and you are responsible for pursuing any claims of cancellation, re-scheduling, refunds or chargebacks directly with the merchant.
32. As the merchant we are governed by the terms and conditions of the Provider of the merchant facility.
33. A credit card or debit card fee may also be charged by certain Providers and low cost carriers. You will be notified of such charges prior to your purchase.
34. All charges, including the credit card fees, may be in another currency (e.g. EUR), which we will provide an estimate for in Australian dollars.
Refunds and Credits
35. If you cancel your Travel Product, your right to a refund or credit is subject to the terms and conditions of the Provider.
36. If the Provider is required to provide you with a refund or credit for the Travel Product, we will liaise with the Provider to arrange that refund. Where you are entitled to a refund, we are unable to provide you with this refund until we receive it from the Provider. Please note that most Providers take 60 – 90 days to process any refund.
37. Any refund or credit will be subject to these terms and conditions and will not include the Booking & Service Advisory fee, credit card fees or any commissions received. You may also be charged a cancellation fee by the Provider.
38. Where refunds for unused services are allowed, a service fee may be charged by the Provider against the value of the refund.
No Show
39. If you have a booking for a Travel Product (including flights and accommodation) but you do not show up to check-in or otherwise do not avail yourself of such Travel Product, you will not be entitled to any refund from us.
Cancellation and Amendments
40. If you amend or cancel your Travel Product, we reserve the right to charge the cancellation and amendment fees as per the Schedule of Professional Service Fees.
41. The Provider may charge cancellation and amendment fees in accordance with the terms and conditions agreed between you and the Provider. These will be in addition to the fees charged by us. We are not liable for any cancellation fees or refusals to refund made by the Provider.
42. Many Providers treat name changes and route and/or itinerary alterations as a full cancellation and these can incur full cancellation charges.
43. We will not charge a cancellation or amendment fee if you cancel or amend your booking due to a breach by us of our obligations to you or due to our fault.
Cancellations and Amendments for Online Low Cost Carrier Bookings Only
44. If your flight booking is with a low cost carrier, you can only cancel or change your booking by contacting the Provider directly.
Cancellations and amendments for hotel bookings only
Cancellations and Amendments for Hotel Bookings Only
45. Please review the cancellation policy for your hotel booking for any penalties that may apply.
Force Majeure
46. We will not be liable for any failure or delay in performing our obligations in booking the Travel Product that is due to events beyond our control.
47. If a force majeure event occurs that affects your booking, your entitlement to a refund, a credit or re-scheduled travel booking will depend on the Provider's terms and conditions.
48. If your booking is impacted by a force majeure event and you are entitled to a refund or credit from the Provider, we will facilitate this refund or credit.
49. The Booking & Service Advisory fee, credit card fees or any commissions received are non-refundable in the circumstance that a force majeure event occurs.
Low Cost Flights
50. If you book a low cost flight with us, we will make the booking on your behalf and your contract for your low cost flight will also be subject to the airline's booking terms and conditions.
51. It is your responsibility to ensure that all details of the booking are correct before proceeding. For any changes or cancellations, please contact the airline directly, quoting your reference.
Additional Airline Charges
52. Some Providers may also charge additional fees. Please check with the Provider for their full terms and conditions.
Hotel/Accommodation Bookings
53. Some Providers will require an additional charge to be paid locally (e.g. a resort fee) at the time of check in or check out. This amount is in addition to the amount shown during the booking process under the 'total booking cost' amount.
54. There may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking (e.g. local taxes, sales tax etc.). Any local taxes will be payable by you directly to the Provider at the time of check in/check out.
Changes in Price and Itineraries
55. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent.
56. If a Provider changes any part of your booking for reasons beyond its control, we will use our reasonable endeavours to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Any refund would be subject to the Travel Provider terms and conditions.
57. These terms and conditions are subject to variation at any time. Any variation will be displayed here, and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.
Your Obligations and Warranties
58. You warrant to us that:
a. you are at least 18 years old and have the power, capacity and authority to enter into a binding contract with us and with the Providers of the Travel Products that you acquire;
b. you have read and understood these terms and conditions and if booking on behalf of third parties, you have conveyed these terms and conditions to them;
c. the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process;
d. you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire adequate insurance cover; and
e. you will use the Booking & Advisory Services in accordance with these terms and conditions and you will not use the Booking & Advisory Services in any way to breach any laws or defame anyone.
Jurisdiction and Law
59. All matters arising out of or in connection with the Booking & Advisory Services and these terms and conditions are governed by the laws of Victoria, Australia. By acquiring the Booking & Advisory Services, you consent and submit to the exclusive jurisdiction of the laws of Victoria, Australia.
Definitions
" We" and "us" means Darebin Travel.
" You" or "your" means any user of our Website or any person who acquires the Booking & Advisory Services, including any person who acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person).
" Booking & Advisory Services" means services provided by us to you in assisting you to acquire a Travel Product from a Provider and includes advisory and consulting services.
"Force Majeure” means, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, adverse weather conditions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion and generalised lack of availability of raw materials or energy.
“ Travel Provider” or "Provider" or "Providers" means the company or person who provides you with the Travel Product on terms and conditions agreed with you.
" Travel Product" means the service or product provided by a Provider, for example, an airline or a hotel.
" Website" means our website https://deluxelife.com.au/
Schedule of Professional Service Fees
|
Planning Fee |
$125 per itinerary. Creating unique travel itineraries is our specialty. For detailed quotations providing tailored recommendations for custom designed tours, a non-refundable planning fee applies. Should you proceed with booking, this fee is credited towards your trip.
|
|
Service Fees |
$40 Domestic/Trans-Tasman airfare per person or as discounted
|
|
$150.00 International airfare per person or as discounted
|
|
|
$50.00 Domestic/Trans-Tasman business class airfare per person or as discounted
|
|
|
$200.00 International business class airfare per person or as discounted |
|
|
NIL Domestic/Trans-Tasman package, tour, or cruise per booking
|
|
|
NIL International package, tour, or cruise per booking |
|
|
$ Other Services dependent on service explained to you |
|
|
$200 to $500 Itinerary planning per booking (credited towards reservation once booked) |
|
|
Deposit & Balance |
For all bookings, the initial deposit is 20% and the balance of payment is due 60 days before departure. If Travel Provider terms and conditions vary, we may request an additional deposit from you, after the initial deposit is paid, plus the balance payment date may also vary. After you have paid your initial deposit, you will have five days cooling off period to accept these Booking & Advisory Terms and Conditions, during which time your deposit is refundable. After 5 days has passed, or you have accepted the Terms and Conditions, the deposit will automatically become non-refundable. Note, some Travel Products must be paid in full at time of booking. Service Fees must also be paid at time of booking and are non-refundable. After you pay the balance of payment this will become fully non-refundable 60 days before travel, or earlier, if specified by the supplier. |
|
Amendment Fees |
Changes to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
|
|
Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
|
|
|
Cancellation Fees |
Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $75 per passenger per booking in addition to Provider and credit card fees.
|
|
Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $150 per passenger per booking in addition to Provider and credit card fees.
|
|
|
Credit Card Fees |
Visa - an additional 2.0% applies
|
|
Mastercard - an additional 2.0% applies
|
|
|
American Express - an additional 2.0% applies
|
(All fees exclude GST, where applicable).
Privacy Notice
Darebin Travel collects your personal information to enable us to respond to your queries and provide you with the Booking & Advisory Services, including assisting in arrangements with Providers (such as hotels and flights).
We will also use your personal information to personalise the service we provide you, including your experience on our, and other, websites, and to provide you with information about our, and our partners’, business, products and services. Your personal information may be shared between entities within Darebin Travel and with DeluxeLife Pty Ltd (ACN: 647 484 115), disclosed to suppliers, Providers, our cloud infrastructure, our contractors and to others where authorised or required by law. Some of these entities may be located overseas.
ANNEXURE – TRAVEL TIPS FOR TRAVEL PRODUCTS
These tips set out below are NOT legally binding terms and conditions.
Passports, Visas and Health Requirements
It is your responsibility to ensure that you have the required documents, including visas and passports, before travelling to a destination. For more information please log on to www.dfat.gov.au and www.smarttraveller.gov.au. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australians and non-Australian passport holders. For more information, log on to www.visalink.com.au. You need to ensure that you have at least 6 months validity on your passport from the date of your departure return.
For International travellers booked on flights to the USA, including Hawaii, it is now mandatory, under the Visa Waiver Program to receive an electronic authorisation known as ESTA (Electronic System for Travel Authorisation) no less than 72 hours before travel to the USA. This can be obtained from the following website: https://esta.cbp.dhs.gov/esta/ .
For international travellers booked on flights to Canada, you either need a visitor visa or an Electronic Travel Authorization (eTA) to fly to, or transit through, a Canadian airport. An eTA can be obtained from the following website: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. You need to contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended before your travel departure date.
Travel Advice
We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website at www.dfat.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit.
Ticketing
For international and domestic departure, e-tickets will be issued upon payment and completion of the booking process. All other travel documentation, such as hotel booking confirmations, will be emailed to the email address you provided as an e-document. Should the Provider issue paper vouchers, these will be posted to the address you provided.
Baggage Allowance
Baggage allowance varies from airline to airline and in many cases the airfare you have paid may not include the cost to cover checked baggage. Please check with your Travel Advisor and/or the airline providing your flights for the allowances.
Frequent Flyers & Special Requests
For more information on whether your airfare is eligible for Frequent Flyer rewards, please contact the airline directly. When booking online, please ensure that you have entered your correct number. For bookings made by telephone via our Customer Service Team, please advise of your Frequent Flyer details and these will be added to your reservation. We do not take any responsibility should an airline not register your trip. You should retain copies of your air ticket and boarding pass.
Special requests will be passed on to the Providers but cannot be guaranteed.