Land Tour
21 days
$AUD 471 per day
Departure: Hanoi, Vietnam
Arrival: Siem Reap, Cambodia
Explore Vietnam and Cambodia from Hanoi to Siem Reap, home to majestic Angkor Wat. Spend three days cruising Ha Long Bay and discover Hoi An, Hue and Ho Chi Minh City before seven nights aboard the Mekong Serenity, cruising to Siem Reap. See Phnom Penh and charming riverside villages along the way.
Touchdown at Hanoi’s and receive Fast Track Service on arrival. Transfer to your hotel and settle in before an informal gathering this evening.
Signature Experience – VIP Fast Track Service
Start your holiday as soon as possible when you receive Fast Track Service for a seamless arrival in Hanoi, Vietnam. Be whisked through immigration and customs, before meeting your APT representative, who will transfer you to your accommodation.
A guided tour of Hanoi takes you to the city’s most famous historical and cultural sites. Highlights include Ho Chi Minh’s Mausoleum, Ba Dinh Square and the Temple of Literature, a beautiful example of Vietnamese architecture and the first university in Vietnam. Nearby is the iconic One Pillar Pagoda, one of Vietnam’s most significant attractions, marking a notable development of Buddhism in the country. Constructed on a single pillar of stone in the middle of a lotus pond, this pagoda is a religious stop for local pilgrims.
You’ll also enjoy a cyclo ride through the Old Quarter. Explore the maze-like streets of this charming area where each street conveys the name of the type of business that once operated there, such as Bamboo Street, Sugar Street and Silver Street. Then, explore more of this vibrant city on your selected Freedom of Choice experience. Tonight, choose your dining experience.
Freedom of Choice - Bat Trang Pottery Village
Journey to Bat Trang, a village where porcelain and pottery of the highest quality haves been made for over 700 years. Step out with your guide on an insightful walk and hear stories about the rich clay.
Freedom of Choice – Head, Hand or Foot Massage
Indulge in a relaxing massage and soak in the atmosphere of Le Spa du Metropole overlooking the charming garden courtyard and pool of the iconic Sofitel Legend Metropole.
Freedom of Choice - Walking Tour of Hanoi
Explore Hanoi on foot. Step inside the Neo-Gothic St. Joseph’s Cathedral, admire Hanoi Opera House and view exhibits at Hoa Lo Prison. Learn about Vietnam’s struggle for independence from France.
Freedom of Choice - Water Puppet Performance
Set off by foot to one of Hanoi’s most renowned water puppet theatres. Learn about the art of water puppetry and its place in Vietnamese culture, including its beginnings in the villages.
Freedom of Choice – Vietnam’s Coffee Culture
Discover the importance of coffee in Vietnam, one of the country’s largest exports. Learn about the history and cultivation of coffee and try your hand at making some unique drinks.
Freedom of Choice – La Terrasse
Savour the atmosphere of a Parisian cafe at La Terrasse at the Sofitel Legend Metropole. With its classic Parisian-inspired furniture, this is the perfect place to relax.
Freedom of Choice – La Table Hanoia
Located in the heart of the French Quarter, and previously known as the Press Club, La Table Hanoia takes you on a journey of discovery. Enjoy a fine selection of gourmet food accompanied by seamless service.
Freedom of Choice – KOTO Van Mieu
Dine on soulful Vietnamese cuisine at KOTO Van Mieu, a training restaurant for disadvantaged and at-risk youth in Vietnam. This not-for-profit social enterprise empowers the
After your first Signature Experience of the day, set off by coach to Ha Long and set sail among thousands of limestone islets. Savour an assortment of Vietnamese dishes during lunch as the Au Co slowly glides towards the southeast of Ha Long Bay, passing Trong Mai Islet. Visit Trinh Nu area and explore one of the finest sunlight-filled caves in Ha Long Bay before spending some time swimming or kayaking in its emerald waters.
Signature Experience – Exclusive Access to a Bomb Shelter
Join a local historian for a private tour of the hotel’s bomb shelter. Hear stories of its chance discovery and learn about the famous guests who sought shelter during air raids.
Signature Experience – Ha Long Bay Cruise
See Ha Long Bay on a two-night cruise on board Bhaya Classic. World Heritage-listed Ha Long Bay is made up of over 1,600 limestone pillars, and is an ideal playground for exciting activities and relaxation.
Awake as the sun rises, perhaps rejuvenate your body and soul with a Tai Chi class. Later this morning, gain a first glimpse of Cat Ba Island before disembarking to discover Viet Hai Village. Following a village-style lunch, a secluded swim or chance to sunbathe is on the cards. Return to the ship and cruise towards the heart of Ha Long Bay. Sightsee around Cua Van Floating Village by kayak or traditional rowing boat. The area is considered one of the most beautiful destinations in the world by Travel + Leisure magazine. A barbeque dinner aboard the Au Co caps off an exciting day.
Set off for an early visit to Sung Sot Cave, the largest cave of the bay with 10,000 square meters of space holding thousands of stalactites and stalagmites in fascinating shapes and sizes. Enjoy brunch on board as your ship makes its way back to port.
Disembark and transfer to Hanoi airport for your included flight to Da Nang, from where you’ll travel to historic Hoi An.
Set out on a guided discovery of Hoi An this morning, taking in sights such as the Japanese Covered Bridge and the 19th-century Chinese Temple. Visit a handicraft workshop to see local artisans making silk lanterns and other traditional crafts. You will also stop off at a local cafe to try a Vietnamese specialty, coconut coffee. This afternoon, a boat cruise along the Thu Bon River takes you to where your special Signature Experience awaits.
Signature Experience – Red Bridge Cooking School
Discover Hoi An’s colourful market and find local ingredients you’ll use during an exclusive cooking class with the Red Bridge Cooking School before sitting down to enjoy your creations.
Set out on your Signature Experience. Visit a local garden and meet the farmers who work there while taking part in a number of different farming activities. You’ll then set out on an exploration of the water coconut palm jungle by basket boat. Depart Hoi An bound for Hue, the former Imperial Capital. Travel via Da Nang and up and over the stunning Hai Van Pass, with views across Lang Co Beach. This scenic mountain stretch is voted by some travellers as one of the world's most picturesque drives. Tonight, dine on authentic Hue cuisine at Nam Phuong Restaurant inside the hotel. The restaurant is named after Vietnam’s last queen.
Signature Experience – Hoi An Eco Tour
Visit a local garden and meet the farmers who work there, while taking part in several different farming activities. You'll then set out on an exploration of the water coconut palm jungle by basket boat.
Venture to the Imperial Citadel which served as the nation’s political capital and religious hub. Stroll among the citadel’s monuments and hear stories of its construction under the Nguyen Dynasty, which ruled Vietnam from 1802 to 1945. Next, visit the historical Tien Mu Pagoda, an active Buddhist monastery that dates to 1601, which at seven storeys is the tallest pagoda in Vietnam. Marvel at the seven successive tiers, each of which is dedicated to a human form taken by the Buddha before exploring the gardens, flowers and ornamental plants surrounding the pagoda. Soak in the beautiful landscapes and passes some of Hue’s most important monuments during your Signature Experience.
Signature Experience – Private Perfume River Cruise
Glide along Hue's Perfume River, while savouring a delicious afternoon tea featuring an assortment of sweet and savoury treats, along with a range of teas and coffees.
Fly to Ho Chi Minh City and enjoy the rest of the day at your leisure before dinner.
Leave the city behind and enjoy your Signature Experiences today. Tonight, relish a delectable dinner during another Signature Experience.
Signature Experience – Cu Chi Tunnels Visit
Set off on a thrilling speedboat journey along the Saigon River to the Cu Chi tunnels, built by Vietnamese resistance fighters during the war.
Signature Experience – Private Gin Tasting
Meet a Master Distiller at Lady Trieu Gin Distillery and enjoy a guided tour and private tasting of the multi-award-winning gin. Follow up your tour with a light lunch, accompanied by a refreshing Lady Trieu gin and tonic.
Signature Experience – Dinner at Vietnam House
Savour dinner at the highly acclaimed restaurant Vietnam House, and delight in a special cocktail designed specifically for APT guests.
Wake early this morning to witness sunrise at the magnificent Angkor Wat, the world’s largest religious monument. As the sun rises, soak up the atmosphere as you marvel at this ancient wonder. After the sun has risen, delve into the history and significance of this sacred site with a guided tour inside the vast temple complex and the sprawling grounds before returning to the hotel for a late breakfast.
Continue your exploration of the World Heritage-listed Angkor Archaeological Park with a visit to Angkor Thom, the last and most enduring capital of the Khmer Empire. Built during the heyday of the Empire in the 12th century, this is an extraordinary complex of Hindu and Buddhist monuments. Head to the intriguing Bayon temple, with its carved stone smiling faces of gods, goddesses and other mythological beings. Visit the Terrace of Elephants, which used to be the base for the king’s grand audience hall, and the Terrace of the Leper King, which housed the royal crematory.
Journey to Ta Prohm, known for the thick jungle of fig trees and vines that have enveloped the structure, creating a feeling akin to stepping into a lost world. Ta Prohm is commonly referred to as the 'Tomb Raider Temple' due to it being used as a location in the blockbuster 2001 film ‘Lara Croft: Tomb Raider’, which starred Angelina Jolie. The temple offers a captivating glimpse into the past and is a testament to a bygone era. Tonight, enjoy your Freedom of Choice dinner.
Signature Experience – Sunrise at Angkor Wat
Visit Angkor Archaeological Park to witness a spectacular sunrise at the magnificent Angkor Wat. Observe the iconic temple complex shimmer in the reflective ponds in front of this World Heritage-listed monument, while brilliant shades of orange and pink light up the sky.
Freedom of Choice – Sokkhak River Restaurant
Feast on a fusion of classic French recipes and modern Khmer dishes in beautifully landscaped gardens overlooking the river. At Sokkhak River Restaurant, the chefs add a modern twist to Cambodian classics.
Freedom of Choice – Mouhot’s Dream
Sit down to dinner at Mouhot’s Dream in the Sofitel Angkor Phokeethra Golf & Spa Resort. Set beside the tranquil Sala Lake, the restaurant pays homage to renowned French explorer Henri Mouhot.
Freedom of Choice – Malis
Be treated to a delightful ambience in a stunning garden setting overlooking the Siem Reap River. Offering exquisite Cambodian cuisine, Malis restaurant has created a menu of traditional dishes adapted to the present.
Freedom of Choice – Butterfly Pea
Dine in an intimate traditional Khmer house, one of the few remaining in Siem Reap. Dining is also available in the tropical garden. Delight in authentic Cambodia cuisine mixed with Thai and Chinese influences.
Freedom of Choice – Fellini
Savour authentic Italian
Bid farewell to the crew and disembark the Mekong Serenity early at Kampong Cham. Travel to Siem Reap, the gateway to Angkor Wat, passing through picturesque countryside and remote villages, where you can observe rural life. On arrival at your hotel, enjoy a light lunch and some relaxation time before a Signature Experience. Later, indulge in another captivating Signature Experience.
Signature Experience – Local Charity Visit
Visit Opportunities of Development through Art (ODA), a OneTomorrow partner. ODA provides free English education and an introduction to computer skills to children living in Siem Reap’s remote villages, with the aim to improve future employment opportunities.
Signature Experience – VIP Circus Show and Backstage Visit
Be welcomed backstage at Phare Circus to meet some of the performers and witness a mesmerising performance from your VIP seats. This unforgettable spectacle showcases the country’s rich culture and talent by combining captivating acrobatics, theatre, and storytelling.
If you are feeling active this morning, set out on a walk to the hilltop pagoda of Wat Hanchey. From here, enjoy views over the Mekong, making it well worth the climb. You’ll find many temples, pagodas and stupas, some dating back to the 8th century. Lunch is back on board, before taking your Signature Experience. On your ship this evening, toast the end of your cruise during a final farewell dinner.
Signature Experience – Tuk Tuk Tour of Koh Pen
Journey by local tuk tuk around a riverside village and gain an insight into village life. Travel along the shaded lanes, past stilted houses and see a varying range of crops growing.
Sail to Angkor Ban, where you'll disembark and enjoy a captivating walking discovery of this historic village. Remarkably, Angkor Ban stands as one of the rare Cambodian villages that remained unscathed during the tumultuous Khmer Rouge regime of the 1970s. Here, people still live in traditional wooden homes and keep ancient cultural traditions alive. This afternoon, your ship continues sailing upstream to Wat Hanchey.
Choose your sightseeing this morning, then be transferred to your river ship. Set sail from My Tho and soak in the scenery during your cruise towards Cai Be. Tonight, a Vietnamese welcome dinner awaits, showcasing the diverse flavours from the region.
Freedom of Choice – City Walking Tour
Discover the city’s iconic landmarks and French Colonial architecture on an informative guided walk. Stroll by the Saigon Opera House, the Central Post Office and Notre Dame Cathedral.
Freedom of Choice – Motorbike Ride
Jump on the back of a motorbike like a local for a thrilling sightseeing adventure. Weave through the streets past the Central Post Office and Independence Palace. Visit Chinatown and Thien Hau pagoda.
Freedom of Choice – Cooking Class
Meet your chef, visit the market and discover Vietnamese ingredients. Continue to a villa and relax in the outdoor garden before you create your dishes. Learn the intricacies of Banh Mi Xiu Mai.
Freedom of Choice – Ho Chi Minh City Shopping Adventure
Seek out the city’s boutiques and discover high-quality handmade goods on a visit to Mekong Quilts. Saigon Kitsch sells quirky souvenirs, while L’Usine is a trend-setting lifestyle store.
Enjoy your Freedom of Choice activity then spend the remainder of the afternoon at leisure. You may wish to head ashore and explore more of Phnom Penh independently or simply relax on board.
Freedom of Choice – Killing Fields and Genocide Museum
On this sombre excursion, learn about a confronting part of Cambodian history duringwith a sobering visit to the Killing Fields and Tuol Sleng Genocide Museum.
Freedom of Choice – Cyclo Ride
Explore Phnom Penh by what was the most popular form of transportation throughout Southeast Asia in the 1960s, the cyclo. Weave past some of the city’s most iconic sites.
Freedom of Choice – Visit the National Museum
Accompanied by your private museum guide, discover the most important pieces within the National Museum of Cambodia. The collection includes the world’s finest display of Khmer sculptures, art and relics.
Freedom of Choice – Royal Palace and Silver Pagoda
Discover Cambodia’s Royal Palace, the official residence of the King. Completed in 1870, the palace is a fine example of Khmer architecture with elements of French influence. The palace also houses the Silver Pagoda.
Freedom of Choice – Craft Brewery Tour
off on an adventure to two microbreweries, beginning with a visit to Hops Brewery, the city’s most popular. Enjoy a craft beer tasting and learn about the brewing process before continuing to Himawari Microbrewery.
Transfer to a small boat to cruise the tiny tributaries around the town of Tan Chau. Pass a floating fish farm, then step ashore for a fun rickshaw tour and a visit to a local silk and rattan weaving workshop. Later, step back in time as you experience authentic rural Mekong life on a nearby Evergreen Island. The remainder of today is yours to relax on board and soak up views of the Mekong. Upon entering Cambodia, you’ll cruise towards its enthralling capital, Phnom Penh.
Board your traditional sampan for your first excursion on the banks of the Mekong. Step ashore to visit Cai Be Catholic Church and the colourful port area filled with crumbling colonial buildings and flowering gardens. Built in the Roman architectural style, the bell tower, with its set of four bells cast in France in 1931, is the tallest of all the churches in the Mekong Delta. Afterwards, you’ll visit rice paper and coconut candy manufacturers and learn how these Vietnamese staples are made.
Head back to the ship to refresh before sitting down to savour a delicious lunch whilst continuing to cruise to the quaint town of Sa Dec. Upon arrival, explore Sa Dec by foot and meet some of the sellers at the colourful market. Continue to where French writer Marguerite Duras met her Vietnamese-Chinese lover, Huynh Thuy Le. Tour his former home and learn the story behind Duras’ best-selling novel, The Lover. After, visit a traditional Cao Dai temple. Watch visitors and pilgrims come and go and appreciate the beauty of the colourful building. Dinner is served as you cruise towards Tan Chau.
Explore Siem Reap your way today. Tonight, your Signature Experience awaits. Set amid a stunning garden this promises to be an enchanting and memorable evening.
Signature Experience – Gallery Visit with Khmer Dinner and Apsara Performance
Treat yourself to a private visit to Theam's Gallery and discover this talented Cambodian artist known for his unique sculptures, paintings, and intricate crafts. Indulge in a tantalising five-course Khmer dinner, while enjoying a traditional Apsara dance performance accompanied by live musicians.
Freedom of Choice – Tuk Tuk Ride to Senteurs d’Angkor
Perhaps enjoy an exciting tuk tuk ride to the Senteurs d’Angkor workshop, a handicraft centre where you can observe the artisans in their workshops and gain an appreciation for their ancient crafts. Discover how they integrate contemporary designs inspired by Khmer know-how.
Freedom of Choice – Quad Bike Adventure
Embark on an exhilarating quad biking experience in the Cambodian countryside outside Siem Reap. Venture along quiet off-road tracks, see rice fields, forgotten temples and local communities.
Freedom of Choice – Bicycle Tour
Journey to the countryside villages next to Siem Reap. Surrounded by rice paddies and ancient ponds, you’ll cycle along quiet back trails to experience local rural life at its most picturesque. Observe daily farming activities.
Freedom of Choice – Horse and Cart Ride
Climb aboard a hand-made horse cart and set off on an authentic journey into the heart of rural Cambodia. Travel off the beaten path, navigating a variety of terrain through the beautiful countryside.
Freedom of Choice – Khmer Cooking Class
Travel to a market and meet your Khmer chef, then continue to Lum Orng, Cambodia’s first farm-to-table restaurant, famed for its New Mekong cuisine, to prepare a selection of dishes to taste.
Freedom of Choice – Siem Reap Shopping Adventure
Explore Siem Reap’s vibrant arts and crafts scene, starting at the Angkor Handicraft Association. This Fair-Trade Village is home to a wide variety of artisans who produce handmade goods using traditional techniques.
Freedom of Choice – Khmer Massage
Let your cares melt away and be rejuvenated by the healing powers of traditional Khmer massage. This oil free 60-minute massage uses firm acupressure and muscular stretching to rebalance your energy.
Today, journey to historic Oudong, which was Cambodia’s fascinating royal capital from 1618 until 1866. During your time here, you’ll enjoy a Signature Experience. On the way back to Phnom Penh, take a leisurely stroll through the village of Koh Chen and visit some home workshops that manufacture copperware. Later, your ship glides along the lush banks of the Mekong to Oknha Tey, which is renowned for its silk manufacturing traditions, preserved over centuries. Stroll among the stilt houses and gain an insight into the traditional silk weaving process. Watch as the village women create the beautiful Khmer fabrics from their wooden looms. Return to your river ship to relax before enjoying delicious onboard dining tonight.
Signature Experience – Buddhist Blessing Ceremony
Take part in a traditional Buddhist blessing ceremony for good luck, health and safe journey, with resident monks at a monastery in Oudong.
Farewell Siem Reap after breakfast this morning, as you transfer to Siem Reap–Angkor International Airport for your onward flight.
These Booking & Advisory Services Terms and Conditions are designed to protect your rights under Australian Consumer law by ensuring that you are fully aware of all Travel Providers' terms and conditions, including payment schedules, before you commit to purchasing travel. These Booking & Advisory Services Terms and Conditions (below) are owned by our "Travel Affiliate" Darebin Travel. If there is any doubt as to your rights or obligations, our Travel Affiliate will answer your questions.
When you accept these terms and conditions, you agree that DeluxeLife Pty Ltd (ACN: 647 484 115) and its associates and suppliers (except our Travel Affiliate, as prescribed in the Booking & Advisory Services Terms and Conditions, below) shall not be liable for any loss and/or damage (including without limitation incidental or consequential damages and/or lost profits) resulting from your access to and/or inability to use the travel services provided by our Travel Affiliate Darebin Travel.
Summary
1. References to "us", "we" and/or "our" in these Booking & Advisory Services Terms and Conditions means Darebin Travel Pty Ltd (ABN: 70 005 763 208) trading as Darebin Travel.
2. We are a travel agent. We arrange travel services and sell a Travel Product on behalf of Third Party Travel Providers (Providers) including airlines, tour and cruise operators, car hirers and accommodation providers. We may charge a service fee for providing this service (outlined in the Schedule of Professional Service Fees).
3. Once we have booked a Travel Product on your behalf, your contract is then with the Provider of those services.
4. Your rights to amend or cancel your Travel Booking and the cost of doing so will be governed by the Provider's terms and conditions. The Provider’s terms and conditions may be non-refundable or may have amendment and cancellation fees. It is important that you understand this when entering into a contract with us. These fees are in addition to amendment and cancellation fees charged by us, outlined in the Schedule of Professional Service Fees.
Agency
5. We provide you with Booking & Advisory Services that allow you to acquire Travel Products from a Provider. We act as an agent for the Provider.
6. By acquiring Booking & Advisory Services from us, you agree that you have read and understood our terms and conditions and the terms and conditions of the Providers.
Fees and Commissions
7. We charge a fee for providing the Booking & Advisory Services to you. The fee is non-refundable, even if the Travel Product is not used.
8. All fees are outlined in the Schedule of Professional Service Fees.
9. We may receive a commission, fee, rebate, gift or financial incentives from Providers, in respect of your booking. Any commission, gift, fee, rebate and/or financial incentive received by us from Providers in relation to your booking is non-refundable in the event of cancellation.
Liability of Agency and Limitations of Liability
10. We are liable to you for providing Booking & Advisory Services in accordance with these terms and conditions.
11. Our travel Booking & Advisory Services come with guarantees under the Australian Consumer Law which cannot be excluded. These guarantees include that the services:
a. will be provided with due care and skill;
b. will be reasonably fit for the specified purpose;
c. can reasonably be expected to achieve the desired result; and
d. will be provided within a reasonable time.
12. If we do not meet any of the expectations set out in paragraph 11, you have rights under the Australian Consumer Law.
13. Subject to the Australian Consumer Law, we are not liable for any technical errors, corruption of any data, unauthorised access to your personal data, inaccuracies in information supplied by you or third parties, or failure to complete bookings when that failure is due to circumstances beyond our control.
14. Subject to the application of consumer guarantees which may be implied into the supply of Booking & Advisory Services to you, we are not otherwise liable to you or anyone else for any loss or damage which is suffered directly or indirectly in connection with the:
a. the delivery or non-delivery of the Travel Product; or
b. any act or omission of Providers or other third parties.
15. Apart from the rights you have under the Trade Practices Act that cannot be lawfully excluded, we shall not be liable for any inconvenience, delay, loss, death, injury or damage to you or your belongings or otherwise caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party suppliers, force majeure or any other event which is beyond our control.
16. Nothing in these terms and conditions is intended to exclude or restrict the application of consumer guarantees under consumer protection law.
Liability of the Provider
17. Once you have acquired Booking & Advisory Services from us, the Provider will provide you with the Travel Product on the terms and conditions agreed between you and the Provider. You should obtain and read the Provider's terms and conditions before acquiring Booking & Advisory Services from us.
18. The Provider is liable to you for a breach of obligations in providing you with the Travel Product.
19. As an agent of the Provider, we have no control over or liability for, the services provided by Providers. We cannot guarantee the performance of the Provider and we have no liability in respect of the supply of any Travel Products including any liability in contract, tort or otherwise, for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by any provider of travel services or products by Providers. All bookings with us are subject to the terms and conditions and limitations of liability imposed by the Provider.
Booking Terms
20. The Travel Products offered are subject to availability and can be withdrawn without notice by the Provider. Travel Products may also change at any time in accordance with any Provider's terms and conditions.
21. When making a booking, you must provide details of each traveller correctly. We have no responsibility for any loss or damage arising from the incorrect entry of a traveller's details.
22. Travel Products obtained through the Booking & Advisory Services are not guaranteed until payment has been made in full and documents have been processed.
23. It is your responsibility to contact the Provider prior to departure to ensure there is no change to the scheduled departure time.
24. Most airlines offer only electronic confirmation of your reservation, or 'e-ticketing'. We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number after making a booking. It is your responsibility to advise us if you have not received your e-ticket confirmation.
25. When making a booking you must advise your consultant of any medical, dietary or mobility conditions you may have.
26. When making a booking you must advise us if you are pregnant.
Payment Terms
27. All pricing is reflected in Australian Dollars unless otherwise specified.
28. All pricing is inclusive of goods and services tax (GST), or other such value added taxes where applicable.
29. Payments processed in foreign currency (currency other than the original card holders country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.
30. We sell Travel Products in two different ways:
a. as merchant, where we take payment directly from you at the time of booking confirmation; or
b. as retail, where your Travel Product will either be paid to the Provider directly at the time of booking or payable to the Provider on the date of travel.
31. Travel Products purchased in accordance with the 'retail' method, will not be bound by these terms and conditions and you are responsible for pursuing any claims of cancellation, re-scheduling, refunds or chargebacks directly with the merchant.
32. As the merchant we are governed by the terms and conditions of the Provider of the merchant facility.
33. A credit card or debit card fee may also be charged by certain Providers and low cost carriers. You will be notified of such charges prior to your purchase.
34. All charges, including the credit card fees, may be in another currency (e.g. EUR), which we will provide an estimate for in Australian dollars.
Refunds and Credits
35. If you cancel your Travel Product, your right to a refund or credit is subject to the terms and conditions of the Provider.
36. If the Provider is required to provide you with a refund or credit for the Travel Product, we will liaise with the Provider to arrange that refund. Where you are entitled to a refund, we are unable to provide you with this refund until we receive it from the Provider. Please note that most Providers take 60 – 90 days to process any refund.
37. Any refund or credit will be subject to these terms and conditions and will not include the Booking & Service Advisory fee, credit card fees or any commissions received. You may also be charged a cancellation fee by the Provider.
38. Where refunds for unused services are allowed, a service fee may be charged by the Provider against the value of the refund.
No Show
39. If you have a booking for a Travel Product (including flights and accommodation) but you do not show up to check-in or otherwise do not avail yourself of such Travel Product, you will not be entitled to any refund from us.
Cancellation and Amendments
40. If you amend or cancel your Travel Product, we reserve the right to charge the cancellation and amendment fees as per the Schedule of Professional Service Fees.
41. The Provider may charge cancellation and amendment fees in accordance with the terms and conditions agreed between you and the Provider. These will be in addition to the fees charged by us. We are not liable for any cancellation fees or refusals to refund made by the Provider.
42. Many Providers treat name changes and route and/or itinerary alterations as a full cancellation and these can incur full cancellation charges.
43. We will not charge a cancellation or amendment fee if you cancel or amend your booking due to a breach by us of our obligations to you or due to our fault.
Cancellations and Amendments for Online Low Cost Carrier Bookings Only
44. If your flight booking is with a low cost carrier, you can only cancel or change your booking by contacting the Provider directly.
Cancellations and amendments for hotel bookings only
Cancellations and Amendments for Hotel Bookings Only
45. Please review the cancellation policy for your hotel booking for any penalties that may apply.
Force Majeure
46. We will not be liable for any failure or delay in performing our obligations in booking the Travel Product that is due to events beyond our control.
47. If a force majeure event occurs that affects your booking, your entitlement to a refund, a credit or re-scheduled travel booking will depend on the Provider's terms and conditions.
48. If your booking is impacted by a force majeure event and you are entitled to a refund or credit from the Provider, we will facilitate this refund or credit.
49. The Booking & Service Advisory fee, credit card fees or any commissions received are non-refundable in the circumstance that a force majeure event occurs.
Low Cost Flights
50. If you book a low cost flight with us, we will make the booking on your behalf and your contract for your low cost flight will also be subject to the airline's booking terms and conditions.
51. It is your responsibility to ensure that all details of the booking are correct before proceeding. For any changes or cancellations, please contact the airline directly, quoting your reference.
Additional Airline Charges
52. Some Providers may also charge additional fees. Please check with the Provider for their full terms and conditions.
Hotel/Accommodation Bookings
53. Some Providers will require an additional charge to be paid locally (e.g. a resort fee) at the time of check in or check out. This amount is in addition to the amount shown during the booking process under the 'total booking cost' amount.
54. There may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking (e.g. local taxes, sales tax etc.). Any local taxes will be payable by you directly to the Provider at the time of check in/check out.
Changes in Price and Itineraries
55. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent.
56. If a Provider changes any part of your booking for reasons beyond its control, we will use our reasonable endeavours to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Any refund would be subject to the Travel Provider terms and conditions.
57. These terms and conditions are subject to variation at any time. Any variation will be displayed here, and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.
Your Obligations and Warranties
58. You warrant to us that:
a. you are at least 18 years old and have the power, capacity and authority to enter into a binding contract with us and with the Providers of the Travel Products that you acquire;
b. you have read and understood these terms and conditions and if booking on behalf of third parties, you have conveyed these terms and conditions to them;
c. the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process;
d. you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire adequate insurance cover; and
e. you will use the Booking & Advisory Services in accordance with these terms and conditions and you will not use the Booking & Advisory Services in any way to breach any laws or defame anyone.
Jurisdiction and Law
59. All matters arising out of or in connection with the Booking & Advisory Services and these terms and conditions are governed by the laws of Victoria, Australia. By acquiring the Booking & Advisory Services, you consent and submit to the exclusive jurisdiction of the laws of Victoria, Australia.
Definitions
" We" and "us" means Darebin Travel.
" You" or "your" means any user of our Website or any person who acquires the Booking & Advisory Services, including any person who acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person).
" Booking & Advisory Services" means services provided by us to you in assisting you to acquire a Travel Product from a Provider and includes advisory and consulting services.
"Force Majeure” means, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, adverse weather conditions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion and generalised lack of availability of raw materials or energy.
“ Travel Provider” or "Provider" or "Providers" means the company or person who provides you with the Travel Product on terms and conditions agreed with you.
" Travel Product" means the service or product provided by a Provider, for example, an airline or a hotel.
" Website" means our website https://deluxelife.com.au/
Schedule of Professional Service Fees
|
Planning Fee |
$125 per itinerary. Creating unique travel itineraries is our specialty. For detailed quotations providing tailored recommendations for custom designed tours, a non-refundable planning fee applies. Should you proceed with booking, this fee is credited towards your trip.
|
|
Service Fees |
$40 Domestic/Trans-Tasman airfare per person or as discounted
|
|
$150.00 International airfare per person or as discounted
|
|
|
$50.00 Domestic/Trans-Tasman business class airfare per person or as discounted
|
|
|
$200.00 International business class airfare per person or as discounted |
|
|
NIL Domestic/Trans-Tasman package, tour, or cruise per booking
|
|
|
NIL International package, tour, or cruise per booking |
|
|
$ Other Services dependent on service explained to you |
|
|
$200 to $500 Itinerary planning per booking (credited towards reservation once booked) |
|
|
Deposit & Balance |
For all bookings, the initial deposit is 20% and the balance of payment is due 60 days before departure. If Travel Provider terms and conditions vary, we may request an additional deposit from you, after the initial deposit is paid, plus the balance payment date may also vary. After you have paid your initial deposit, you will have five days cooling off period to accept these Booking & Advisory Terms and Conditions, during which time your deposit is refundable. After 5 days has passed, or you have accepted the Terms and Conditions, the deposit will automatically become non-refundable. Note, some Travel Products must be paid in full at time of booking. Service Fees must also be paid at time of booking and are non-refundable. After you pay the balance of payment this will become fully non-refundable 60 days before travel, or earlier, if specified by the supplier. |
|
Amendment Fees |
Changes to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
|
|
Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
|
|
|
Cancellation Fees |
Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $75 per passenger per booking in addition to Provider and credit card fees.
|
|
Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $150 per passenger per booking in addition to Provider and credit card fees.
|
|
|
Credit Card Fees |
Visa - an additional 2.0% applies
|
|
Mastercard - an additional 2.0% applies
|
|
|
American Express - an additional 2.0% applies
|
(All fees exclude GST, where applicable).
Privacy Notice
Darebin Travel collects your personal information to enable us to respond to your queries and provide you with the Booking & Advisory Services, including assisting in arrangements with Providers (such as hotels and flights).
We will also use your personal information to personalise the service we provide you, including your experience on our, and other, websites, and to provide you with information about our, and our partners’, business, products and services. Your personal information may be shared between entities within Darebin Travel and with DeluxeLife Pty Ltd (ACN: 647 484 115), disclosed to suppliers, Providers, our cloud infrastructure, our contractors and to others where authorised or required by law. Some of these entities may be located overseas.
ANNEXURE – TRAVEL TIPS FOR TRAVEL PRODUCTS
These tips set out below are NOT legally binding terms and conditions.
Passports, Visas and Health Requirements
It is your responsibility to ensure that you have the required documents, including visas and passports, before travelling to a destination. For more information please log on to www.dfat.gov.au and www.smarttraveller.gov.au. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australians and non-Australian passport holders. For more information, log on to www.visalink.com.au. You need to ensure that you have at least 6 months validity on your passport from the date of your departure return.
For International travellers booked on flights to the USA, including Hawaii, it is now mandatory, under the Visa Waiver Program to receive an electronic authorisation known as ESTA (Electronic System for Travel Authorisation) no less than 72 hours before travel to the USA. This can be obtained from the following website: https://esta.cbp.dhs.gov/esta/ .
For international travellers booked on flights to Canada, you either need a visitor visa or an Electronic Travel Authorization (eTA) to fly to, or transit through, a Canadian airport. An eTA can be obtained from the following website: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. You need to contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended before your travel departure date.
Travel Advice
We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website at www.dfat.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit.
Ticketing
For international and domestic departure, e-tickets will be issued upon payment and completion of the booking process. All other travel documentation, such as hotel booking confirmations, will be emailed to the email address you provided as an e-document. Should the Provider issue paper vouchers, these will be posted to the address you provided.
Baggage Allowance
Baggage allowance varies from airline to airline and in many cases the airfare you have paid may not include the cost to cover checked baggage. Please check with your Travel Advisor and/or the airline providing your flights for the allowances.
Frequent Flyers & Special Requests
For more information on whether your airfare is eligible for Frequent Flyer rewards, please contact the airline directly. When booking online, please ensure that you have entered your correct number. For bookings made by telephone via our Customer Service Team, please advise of your Frequent Flyer details and these will be added to your reservation. We do not take any responsibility should an airline not register your trip. You should retain copies of your air ticket and boarding pass.
Special requests will be passed on to the Providers but cannot be guaranteed.