About
Gallery
Itinerary
Location

$AUD 368 per day

Departure: San Jose, Costa Rica

Arrival: San Jose, Costa Rica

Family

Get off the beaten track on this two-week family holiday in Costa Rica, exploring all the best highlights and hidden secrets. Starting in subtropical San Jose, you'll explore Tortuguero National Park – home to 13 of Costa Rica’s 16 endangered mammals and the nesting ground of the green turtle. Spend some time in biodiverse Sarapiqui and maybe take on a few fun, active adventures with the kids. Stay in La Fortuna under the mighty gaze of Arenal Volcano and soak in your onsite hot springs before heading to the cloud forest in Monteverde. Learn how to cook authentic local Costa Rican food in Dominical with three generations of locals and then take a day trip to the popular Manuel Antonio National Park. After a huge adventure full of natural wonders and wildlife, meet the Indigenous community along the Terraba River and learn about their matriarchal society before ending it all back in San Jose.

IMPORTANT INFORMATION

1. Age restrictions apply to this trip: minimum age 5 years old. Please note that anyone aged under 18 must be accompanied by (and share accommodation with) a parent or legal guardian.

2. A discount of 10% applies on this trip to children 17 or younger at the time of travel.

3. Full passport details are required at the time of booking in order to purchase entrance tickets to Manuel Antonio National Park. Delays to provide this information may result in changes to your itinerary, and we will not be able to guarantee entry. Details provided must be accurate as per your passport bio page.

4. First day - there will be a group meeting at 6pm on Day 1
Last day - no activities are planned for your last day, so you can depart at any time.

5. A single supplement is available on this trip

6. Costa Rica is a tropical country, so rain can be excepted at any time. The rainy season in Costa Rica runs from May – November. While July and some of August ds experience dry spells, families need to be prepared for the rain. Rain ds usually come in the afternoons, and it can pour. So you will need to be prepared with wet weather gear. Hurricane season in this region is from June to November, when landslides, mudslides, flooding and disruptions to essential services can occur. Intrepid monitors any situations that arise and may need to change itineraries or activities in response to these natural weather occurrences.

7. Many hotels outside of San Jose have been built further out from the centre of town so travellers can enjoy the countryside, rainforests and views, where people can wake up to birds, not cars. Many of the hotels we use are in such locations.

8. Costa Rican food is known for being fairly mild, with high reliance on fresh fruit and vegetables. Rice and black beans are a staple of most traditional Costa Rican meals. Meals in Costa Rican are more expensive than its neighbouring countries.

About

What's included

Meals: 13 breakfasts, 4 lunches, 2 dinners.
Transport: Private vehicle, Boat, Public Transportation.
Accommodation: Hotels (13 nights).
Tortuguero - Boat ride to Tortuguero.
Tortuguero - National Park Entrance.
Tortuguero - Boat tour of the canals.
Sarapiqui - leader led rainforest night walk.
La Fortuna - Los Laureles Hot Springs.
Monteverde - Sky Walk (Entrance).
Monteverde – Hands on breakfast activity & Farm tour.
Manuel Antonio - Homecooked lunch.
Terraba community - Indigenous Community Visit & Mask Carving Lesson.
Terraba community- Chocolate making.
Manuel Antonio National Park - Tour with a Naturalist Guide.
Manuel Antonio National Park - (Entrance fee).

Gallery

Itinerary

Day 1: San Jose

Bienvenidos! Welcome to Costa Rica. Your adventure starts in subtropical San Jose, with a welcome meeting at 6 pm tonight at the hotel. If you arrive early, there’s plenty to see in this bustling city. Maybe take the kids to the Spirogyra Butterfly Garden – the perfect way to introduce the family to Costa Rican biodiversity (while also getting respite from the clamour of the city). After the meeting tonight, maybe get a taste of Tico food (and get to know the other families and your trip leader) with an optional group dinner.

Day 2: Tortuguero

This morning, you’ll descend to the Caribbean lowlands on a scenic (and slightly bumpy) bus journey that ends at the port of La Pavona – this rustic port is your entry point to Tortuguero. Hop aboard a small boat and journey into the depths of the Costa Rican wilderness. Arrive in the middle of this biodiverse area, where freshwater lagoons rest under the canopy of rainforest bordering the ocean. Many animals call this place home, so look out for jaguars, various birds and turtles as you sail quietly across the water and traverse the lush jungle.

Day 3: Tortuguero

This morning, head to Tortuguero National Park for a boat tour of the canals. This park, established in 1970, is now home to 13 of Costa Rica’s 16 endangered mammals, including manatees, ocelots and jaguars. This is also the nesting ground of the green turtle, which comes ashore between July and October to lay its eggs on the beach. The hawksbill turtle, loggerhead turtle and giant leatherback turtles also nest within the park, but at different times of the year. This afternoon, maybe wander around some of the park’s walking trails or just kick back and relax at your lodge. Tonight, you might want to head out on a turtle-watching tour – part of the cost of this optional activity will support a program to patrol the beach for poachers, keeping the turtles and their eggs safe.

Day 4: Sarapiqui

This morning, say goodbye to the evergreen rainforest and make the journey to Sarapiqui – a town known for its rich biodiversity. When you arrive you'll have time to settle into your hotel. This evening join your leader for a walk through the rainforest, crossing trails as you look out for wildlife, an excursion to learn about the region’s nocturnal creatures – including sloths, howler monkeys, snakes and frogs.

Day 5: Sarapiqui

Today is a free day to explore Sarapiqui. Maybe you and your family could take a trip down the river on a float or get adventurous and go white water rafting through the rapids. Maybe you’d like to jump in a kayak and discover the lush surroundings on a more leisurely on-water experience. If you need to recharge, maybe you’d like to just relax by the pool at your accommodation.

Day 6: La Fortuna

Today, you’ll cross west through the north of the country to the Arenal volcano area, which lies beneath the volcano of the same name. Rising from verdant plains, Arenal Volcano shoots up 1633 m in a perfect cone and in certain lights, it resembles a storybook drawing. The landscape is mainly cloud forest and rainforest, cut through with rivers, lakes and (thanks to the volcano’s inner workings) thermal hot springs. When you arrive in La Fortuna, you’re free to explore the area at your own pace. Maybe just unwind by the hotel pool in view of the mighty Arenal volcano and get the kids to practice their drawing skills.

Day 7: La Fortuna

Today is a free day to explore La Fortuna and all it has to offer. Maybe grab the kids and head to the La Fortuna Waterfall – at the base of the dormant Chato volcano, the waterfall is surrounded by lush tropical rainforest, and you can even swim at the base of the cascades! Maybe the kids would rather get a new perspective of Arenal Volcano from the 1968 trail, where you can also explore lava trails.

Day 8: Monteverde

Today, you’ll take the scenic route to Monteverde. Travel by minibus to Lake Arenal, then cross the water by boat. On the other side of the lake, re-board a minibus and continue to your destination. In 1951 North American Quakers founded the nearby Monteverde Cloud Forest Biological Reserve – a sanctuary for the unique flora and fauna of Costa Rica. More than 2000 species of plants, 320 bird species and 100 different types of mammals call the reserve home, and over the next few days, you’ll get acquainted with some of them. Tonight you will be able to relax in your boutique accommodation on a family-run farm, surrounded by spectacular cloud forest, gardens, coffee fields and views of the Nicoya gulf.

Day 9: Monteverde

Start the day experiencing life on the small family run farm of the Torres family. The farm has been in the family since 1954, and is the current home of 2 grandparents, their 5 children and 9 grandchildren, all of whom are comitted to sustainably managing the farm and conserving the forest. Learn more about small-scale farming and campesino life, in this hands-on breakfast & farm visit in which you can feed chickens, harvest eggs, and meet the family.
Mid-morning, see the forest from a different perspective on an included canopy walk across the suspended bridges of the cloud forest. The variety of bird life in Monteverde is enough to make an ornithologist out of anyone, so don’t be surprised if younger children have a new answer to the question – what do you want to do when you grow up? While you’re up among the treetops, look (or listen) out for the reclusive quetzal, the blue-crowned motmot or the emerald toucanet. The rest of the day is free to relax or partake in some optional activities. You could visit an orchid farm or whizz through the trees on ziplines. If conditions are right, there might be a chance to hike through the forest at dusk – a unique opportunity to see the area’s nocturnal creatures begin to stir.

Day 10: Dominical

Wave adios to Monteverde and hit the Pan-American Highway for a southward journey past beaches and palm plantations to the beachside town of Dominical. Along the way, you’ll stop at a local family home where you’ll have the opportunity to learn how to cook authentic local Costa Rican food. Spend some time with the three generations of Costa Ricans here and learn about their stories as you enjoy the essence of the Pura Vida lifestyle. Your accommodation while in Dominical is an eco-hotel, surrounded by lush rainforest, with all the comforts you could want.

Day 11: Dominical

Today is a free day in Dominical. Flanked by the Baru River, this town is known for its surfing beach and tropical forest hiking trails, so there are plenty of options if you and the kids want to get outdoors (and who wouldn’t when you’re in this natural paradise?).

Day 12: Terraba community / Dominical

This morning visit a small Indigenous community with a rich cultural heritage – The Terraba (or Teribe). Located on approximately 34.7 square miles (9000 hectares) along the Terraba River, they have survived off the land for over 500 years. The community consider themselves matriarchal, and women are the teachers responsible for passing information down through the generations. Here, you’ll learn how to carve your own wooden mask and participate in some chocolate-making before sitting down for a shared local lunch with the community. Arrive back to Dominical in the afternoon to enjoy some free time and perhaps a swim in the pool.

Day 13: Manuel Antonio National Park / San Jose

Today on the return to San Jose, you'll make a stop at Manuel Antonio National Park – the most popular national park in Costa Rica, to enjoy a guided walk along the trails with a Naturalist guide. Immerse yourself in nature and learn more about the area’s diverse flora and fauna. Look and listen carefully, and you may just be able to spot howler monkeys, two and three-td sloths, iguanas and heaps of various birds. Then continue on to San Jose, arriving to the hotel in the late afternoon. You may like to head out with the other families for a final group dinner together to toast to an amazing adventure.

Day 14: San Jose

After breakfast today your trip comes to an end. As there are no further activities planned you are free to depart anytime. If you’d like to extend your stay, just speak to your booking agent.

Location

Read all Terms and Conditions

Your rights

These Booking & Advisory Services Terms and Conditions are designed to protect your rights under Australian Consumer law by ensuring that you are fully aware of all Travel Providers' terms and conditions, including payment schedules, before you commit to purchasing travel. These Booking & Advisory Services Terms and Conditions (below) are owned by our "Travel Affiliate" Darebin Travel. If there is any doubt as to your rights or obligations, our Travel Affiliate will answer your questions.

When you accept these terms and conditions, you agree that DeluxeLife Pty Ltd (ACN: 647 484 115) and its associates and suppliers (except our Travel Affiliate, as prescribed in the Booking & Advisory Services Terms and Conditions, below) shall not be liable for any loss and/or damage (including without limitation incidental or consequential damages and/or lost profits) resulting from your access to and/or inability to use the travel services provided by our Travel Affiliate Darebin Travel.

Booking & Advisory Services Terms and Conditions

Summary

1. References to "us", "we" and/or "our" in these Booking & Advisory Services Terms and Conditions means Darebin Travel Pty Ltd (ABN: 70 005 763 208) trading as Darebin Travel.
2. We are a travel agent. We arrange travel services and sell a Travel Product on behalf of Third Party Travel Providers (Providers) including airlines, tour and cruise operators, car hirers and accommodation providers. We may charge a service fee for providing this service (outlined in the Schedule of Professional Service Fees).
3. Once we have booked a Travel Product on your behalf, your contract is then with the Provider of those services.
4. Your rights to amend or cancel your Travel Booking and the cost of doing so will be governed by the Provider's terms and conditions. The Provider’s terms and conditions may be non-refundable or may have amendment and cancellation fees. It is important that you understand this when entering into a contract with us. These fees are in addition to amendment and cancellation fees charged by us, outlined in the Schedule of Professional Service Fees.

Agency

5. We provide you with Booking & Advisory Services that allow you to acquire Travel Products from a Provider. We act as an agent for the Provider.
6. By acquiring Booking & Advisory Services from us, you agree that you have read and understood our terms and conditions and the terms and conditions of the Providers.

Fees and Commissions

7. We charge a fee for providing the Booking & Advisory Services to you. The fee is non-refundable, even if the Travel Product is not used.
8. All fees are outlined in the Schedule of Professional Service Fees.
9. We may receive a commission, fee, rebate, gift or financial incentives from Providers, in respect of your booking. Any commission, gift, fee, rebate and/or financial incentive received by us from Providers in relation to your booking is non-refundable in the event of cancellation.

Liability of Agency and Limitations of Liability

10. We are liable to you for providing Booking & Advisory Services in accordance with these terms and conditions.
11. Our travel Booking & Advisory Services come with guarantees under the Australian Consumer Law which cannot be excluded. These guarantees include that the services:
a. will be provided with due care and skill;
b. will be reasonably fit for the specified purpose;
c. can reasonably be expected to achieve the desired result; and
d. will be provided within a reasonable time.
12. If we do not meet any of the expectations set out in paragraph 11, you have rights under the Australian Consumer Law.
13. Subject to the Australian Consumer Law, we are not liable for any technical errors, corruption of any data, unauthorised access to your personal data, inaccuracies in information supplied by you or third parties, or failure to complete bookings when that failure is due to circumstances beyond our control.
14. Subject to the application of consumer guarantees which may be implied into the supply of Booking & Advisory Services to you, we are not otherwise liable to you or anyone else for any loss or damage which is suffered directly or indirectly in connection with the:
a. the delivery or non-delivery of the Travel Product; or
b. any act or omission of Providers or other third parties.
15. Apart from the rights you have under the Trade Practices Act that cannot be lawfully excluded, we shall not be liable for any inconvenience, delay, loss, death, injury or damage to you or your belongings or otherwise caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party suppliers, force majeure or any other event which is beyond our control.
16. Nothing in these terms and conditions is intended to exclude or restrict the application of consumer guarantees under consumer protection law.

Liability of the Provider

17. Once you have acquired Booking & Advisory Services from us, the Provider will provide you with the Travel Product on the terms and conditions agreed between you and the Provider. You should obtain and read the Provider's terms and conditions before acquiring Booking & Advisory Services from us.
18. The Provider is liable to you for a breach of obligations in providing you with the Travel Product.
19. As an agent of the Provider, we have no control over or liability for, the services provided by Providers. We cannot guarantee the performance of the Provider and we have no liability in respect of the supply of any Travel Products including any liability in contract, tort or otherwise, for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by any provider of travel services or products by Providers. All bookings with us are subject to the terms and conditions and limitations of liability imposed by the Provider.

Booking Terms

20. The Travel Products offered are subject to availability and can be withdrawn without notice by the Provider. Travel Products may also change at any time in accordance with any Provider's terms and conditions.
21. When making a booking, you must provide details of each traveller correctly. We have no responsibility for any loss or damage arising from the incorrect entry of a traveller's details.
22. Travel Products obtained through the Booking & Advisory Services are not guaranteed until payment has been made in full and documents have been processed.
23. It is your responsibility to contact the Provider prior to departure to ensure there is no change to the scheduled departure time.
24. Most airlines offer only electronic confirmation of your reservation, or 'e-ticketing'. We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number after making a booking. It is your responsibility to advise us if you have not received your e-ticket confirmation.
25. When making a booking you must advise your consultant of any medical, dietary or mobility conditions you may have.
26. When making a booking you must advise us if you are pregnant.

Payment Terms

27. All pricing is reflected in Australian Dollars unless otherwise specified.
28. All pricing is inclusive of goods and services tax (GST), or other such value added taxes where applicable.
29. Payments processed in foreign currency (currency other than the original card holders country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.
30. We sell Travel Products in two different ways:
a. as merchant, where we take payment directly from you at the time of booking confirmation; or
b. as retail, where your Travel Product will either be paid to the Provider directly at the time of booking or payable to the Provider on the date of travel.
31. Travel Products purchased in accordance with the 'retail' method, will not be bound by these terms and conditions and you are responsible for pursuing any claims of cancellation, re-scheduling, refunds or chargebacks directly with the merchant.
32. As the merchant we are governed by the terms and conditions of the Provider of the merchant facility.
33. A credit card or debit card fee may also be charged by certain Providers and low cost carriers. You will be notified of such charges prior to your purchase.
34. All charges, including the credit card fees, may be in another currency (e.g. EUR), which we will provide an estimate for in Australian dollars.

Refunds and Credits

35. If you cancel your Travel Product, your right to a refund or credit is subject to the terms and conditions of the Provider.
36. If the Provider is required to provide you with a refund or credit for the Travel Product, we will liaise with the Provider to arrange that refund. Where you are entitled to a refund, we are unable to provide you with this refund until we receive it from the Provider. Please note that most Providers take 60 – 90 days to process any refund.
37. Any refund or credit will be subject to these terms and conditions and will not include the Booking & Service Advisory fee, credit card fees or any commissions received. You may also be charged a cancellation fee by the Provider.
38. Where refunds for unused services are allowed, a service fee may be charged by the Provider against the value of the refund.

No Show

39. If you have a booking for a Travel Product (including flights and accommodation) but you do not show up to check-in or otherwise do not avail yourself of such Travel Product, you will not be entitled to any refund from us.

Cancellation and Amendments

40. If you amend or cancel your Travel Product, we reserve the right to charge the cancellation and amendment fees as per the Schedule of Professional Service Fees.
41. The Provider may charge cancellation and amendment fees in accordance with the terms and conditions agreed between you and the Provider. These will be in addition to the fees charged by us. We are not liable for any cancellation fees or refusals to refund made by the Provider.
42. Many Providers treat name changes and route and/or itinerary alterations as a full cancellation and these can incur full cancellation charges.
43. We will not charge a cancellation or amendment fee if you cancel or amend your booking due to a breach by us of our obligations to you or due to our fault.

Cancellations and Amendments for Online Low Cost Carrier Bookings Only

44. If your flight booking is with a low cost carrier, you can only cancel or change your booking by contacting the Provider directly.
Cancellations and amendments for hotel bookings only

Cancellations and Amendments for Hotel Bookings Only

45. Please review the cancellation policy for your hotel booking for any penalties that may apply.

Force Majeure

46. We will not be liable for any failure or delay in performing our obligations in booking the Travel Product that is due to events beyond our control.
47. If a force majeure event occurs that affects your booking, your entitlement to a refund, a credit or re-scheduled travel booking will depend on the Provider's terms and conditions.
48. If your booking is impacted by a force majeure event and you are entitled to a refund or credit from the Provider, we will facilitate this refund or credit.
49. The Booking & Service Advisory fee, credit card fees or any commissions received are non-refundable in the circumstance that a force majeure event occurs.

Low Cost Flights

50. If you book a low cost flight with us, we will make the booking on your behalf and your contract for your low cost flight will also be subject to the airline's booking terms and conditions.
51. It is your responsibility to ensure that all details of the booking are correct before proceeding. For any changes or cancellations, please contact the airline directly, quoting your reference.

Additional Airline Charges

52. Some Providers may also charge additional fees. Please check with the Provider for their full terms and conditions.

Hotel/Accommodation Bookings

53. Some Providers will require an additional charge to be paid locally (e.g. a resort fee) at the time of check in or check out. This amount is in addition to the amount shown during the booking process under the 'total booking cost' amount.
54. There may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking (e.g. local taxes, sales tax etc.). Any local taxes will be payable by you directly to the Provider at the time of check in/check out.

Changes in Price and Itineraries

55. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent.
56. If a Provider changes any part of your booking for reasons beyond its control, we will use our reasonable endeavours to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Any refund would be subject to the Travel Provider terms and conditions.
57. These terms and conditions are subject to variation at any time. Any variation will be displayed here, and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.

Your Obligations and Warranties

58. You warrant to us that:
a. you are at least 18 years old and have the power, capacity and authority to enter into a binding contract with us and with the Providers of the Travel Products that you acquire;
b. you have read and understood these terms and conditions and if booking on behalf of third parties, you have conveyed these terms and conditions to them;
c. the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process;
d. you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire adequate insurance cover; and
e. you will use the Booking & Advisory Services in accordance with these terms and conditions and you will not use the Booking & Advisory Services in any way to breach any laws or defame anyone.

Jurisdiction and Law

59. All matters arising out of or in connection with the Booking & Advisory Services and these terms and conditions are governed by the laws of Victoria, Australia. By acquiring the Booking & Advisory Services, you consent and submit to the exclusive jurisdiction of the laws of Victoria, Australia.

Definitions

" We" and "us" means Darebin Travel.

" You" or "your" means any user of our Website or any person who acquires the Booking & Advisory Services, including any person who acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person).

" Booking & Advisory Services" means services provided by us to you in assisting you to acquire a Travel Product from a Provider and includes advisory and consulting services.

"Force Majeure” means, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, adverse weather conditions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion and generalised lack of availability of raw materials or energy.

“ Travel Provider” or "Provider" or "Providers" means the company or person who provides you with the Travel Product on terms and conditions agreed with you.

" Travel Product" means the service or product provided by a Provider, for example, an airline or a hotel.

" Website" means our website https://deluxelife.com.au/

Schedule of Professional Service Fees

Planning Fee	$125 per itinerary. Creating unique travel itineraries is our specialty. For detailed quotations providing tailored recommendations for custom designed tours, a non-refundable planning fee applies. Should you proceed with booking, this fee is credited towards your trip.
Service Fees	$40 Domestic/Trans-Tasman airfare per person or as discounted
	$150.00 International airfare per person or as discounted
	$50.00 Domestic/Trans-Tasman business class airfare per person or as discounted
	$200.00 International business class airfare per person or as discounted
	NIL Domestic/Trans-Tasman package, tour, or cruise per booking
	NIL International package, tour, or cruise per booking
	$ Other Services dependent on service explained to you
	$200 to $500 Itinerary planning per booking (credited towards reservation once booked)
Deposit & Balance	For all bookings, the initial deposit is 20% and the balance of payment is due 60 days before departure. If Travel Provider terms and conditions vary, we may request an additional deposit from you, after the initial deposit is paid, plus the balance payment date may also vary. After you have paid your initial deposit, you will have five days cooling off period to accept these Booking & Advisory Terms and Conditions, during which time your deposit is refundable. After 5 days has passed, or you have accepted the Terms and Conditions, the deposit will automatically become non-refundable. Note, some Travel Products must be paid in full at time of booking. Service Fees must also be paid at time of booking and are non-refundable. After you pay the balance of payment this will become fully non-refundable 60 days before travel, or earlier, if specified by the supplier.
Amendment Fees	Changes to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
Amendment Fees	Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
Cancellation Fees	Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $75 per passenger per booking in addition to Provider and credit card fees.
Cancellation Fees	Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $150 per passenger per booking in addition to Provider and credit card fees.
Credit Card Fees	Visa - an additional 2.0% applies
	Mastercard - an additional 2.0% applies
	American Express - an additional 2.0% applies

(All fees exclude GST, where applicable).

Privacy Notice

Darebin Travel collects your personal information to enable us to respond to your queries and provide you with the Booking & Advisory Services, including assisting in arrangements with Providers (such as hotels and flights).

We will also use your personal information to personalise the service we provide you, including your experience on our, and other, websites, and to provide you with information about our, and our partners’, business, products and services. Your personal information may be shared between entities within Darebin Travel and with DeluxeLife Pty Ltd (ACN: 647 484 115), disclosed to suppliers, Providers, our cloud infrastructure, our contractors and to others where authorised or required by law. Some of these entities may be located overseas.

ANNEXURE – TRAVEL TIPS FOR TRAVEL PRODUCTS

These tips set out below are NOT legally binding terms and conditions.

Passports, Visas and Health Requirements

It is your responsibility to ensure that you have the required documents, including visas and passports, before travelling to a destination. For more information please log on to www.dfat.gov.au and www.smarttraveller.gov.au. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australians and non-Australian passport holders. For more information, log on to www.visalink.com.au. You need to ensure that you have at least 6 months validity on your passport from the date of your departure return.

For International travellers booked on flights to the USA, including Hawaii, it is now mandatory, under the Visa Waiver Program to receive an electronic authorisation known as ESTA (Electronic System for Travel Authorisation) no less than 72 hours before travel to the USA. This can be obtained from the following website: https://esta.cbp.dhs.gov/esta/ .

For international travellers booked on flights to Canada, you either need a visitor visa or an Electronic Travel Authorization (eTA) to fly to, or transit through, a Canadian airport. An eTA can be obtained from the following website: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html

It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. You need to contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended before your travel departure date.

Travel Advice

We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website at www.dfat.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit.

Ticketing

For international and domestic departure, e-tickets will be issued upon payment and completion of the booking process. All other travel documentation, such as hotel booking confirmations, will be emailed to the email address you provided as an e-document. Should the Provider issue paper vouchers, these will be posted to the address you provided.

Baggage Allowance

Baggage allowance varies from airline to airline and in many cases the airfare you have paid may not include the cost to cover checked baggage. Please check with your Travel Advisor and/or the airline providing your flights for the allowances.

Frequent Flyers & Special Requests

For more information on whether your airfare is eligible for Frequent Flyer rewards, please contact the airline directly. When booking online, please ensure that you have entered your correct number. For bookings made by telephone via our Customer Service Team, please advise of your Frequent Flyer details and these will be added to your reservation. We do not take any responsibility should an airline not register your trip. You should retain copies of your air ticket and boarding pass.

Special requests will be passed on to the Providers but cannot be guaranteed.

Where do you want to travel next?

Best of Costa Rica Family Holiday