Land Tour
15 days
$AUD 592 per day
Departure: Vienna, Austria
Arrival: Venice, Austria
From Imperial Vienna and the stunning Schönbrunn Palace, to Lake Bled in Slovenia, enjoy exciting activities such as horse and carriage rides, a trip on a historic boat to a church in the middle of a lake, ride high in a cable car, deep into mountainous caverns on a train, and take in the stunning views across Corinthian Lakes from the top of Europe’s highest wooden tower. Visit lovely castles, picturesque Rovinj on the Istrian Peninsula and explore Plitvice’s frozen cascades and leaping waterfalls. Discover some of Europe’s finest Christmas Markets in UNESCO listed Graz, lovely Ljubljana, classic Zagreb and Trieste in Italy. Stay 3 nights over Christmas in a 5-star hotel in the heart of Opatija’s ‘Belle Époque’ parks, promenade gardens all gorgeously illuminated with Christmas decorations, displays and brightly lit trees. To cap it all off, savour the leisurely champagne Christmas breakfasts that will make your Christmas dreams become memories to last a lifetime.
Your tour commences this evening in the Imperial city of Vienna. If you have arrived today on your international flight, experience tells us it is best to keep active through this afternoon and Vienna is such a wonderful city at this time of year with so much to see and do. Dinner tonight is included, but first enjoy a welcome drink. This is an ideal opportunity to meet your fellow Christmas travellers.
This morning we are joined by a local guide for a panoramic city drive past all the sights, gardens and monuments of this Imperial City, from the State Opera House to the Hofburg Palace. We have included entrance and a guided tour through the State Apartments of the magnificent Royal summer residence – Schönbrunn Palace. Afterwards you have time to explore the Christmas Markets in the Palace courtyard.
Your afternoon is completely free. Relax and enjoy this enchanting city of museums and style. You simply must indulge in the world of the traditional Viennese coffee houses. How about a tall aromatic coffee and a calorie-busting apfel strudel? Maybe a rich chocolate torten cake? Mmmm! The Christmas shopping is excellent under the beautiful illuminations of the broad, pedestrian mall. Try the excellent Christmas Markets outside the Town Hall where you will find mulled wine, ginger biscuits, music, stunningly decorated trees and folklore displays.
Arriving into Graz, capital of Styria, late morning we have included a funicular ride to the castle complex on top of the Schlossberg Hill. This was once the most formidable fortress in Europe, before being razed by Napoleon. The views from the Stallbastei bastion down over the medieval city are tremendous. The Bell Tower dates from the 16th century, the Türkenbrunnen (Turkish well) is 94 metres deep.
This afternoon we have included a guided tour of the Landeszeughaus, the Styrian Armoury - the world's largest historic armoury.
Your beautiful Schloss Hotel is in the heart of this UNESCO World heritage listed city, and your afternoon is at leisure in the medieval town. The Christmas Markets, rated as one of the very best in Austria, are in the Hauptplatz (main square) surrounding the Archduke Johann fountain. Dinner is included tonight.
A highlight of today will be a visit to the astonishing Pyramidenkogel viewing observation tower. Situated on top of the 850-metres-high Pyramidenkogel mountain, near Klagenfurt in Carinthia, it is the highest wooden tower in the world. 100 metres high this wonderfully designed, helix-shaped tower is an amazing feat of structural engineering. Yes, there is a lift, and the views are second to none – from the Hohe Tauern in the north, across picturesque lake valleys, to the neighbouring countries of Italy and Slovenia in the south. For those wanting to descend quickly, there is also Europe’s longest covered slide which, with a total length of 120 metres, wraps around the tower’s central core! Most will opt to take the lift!
In the afternoon we enter the Julian Alps and arrive at the natural wonder of Lake Bled, in Slovenia, where the tranquil waters are surrounded by impressive snow-covered peaks and overlooked by the imposing castle. On arrival we will visit the cliff top, medieval Bled Castle dramatically perched 130 metres above the lake. Dating back 1,000 years it is a symbol of Bled and Slovenia. We stay here in Bled in Lake View rooms, right beside the lake, in the heart of town for the next 3 nights. Dinner is included tonight in the hotel.
First activity of the day will be a relaxing horse and carriage ride along the shores of Lake Bled. Next, we board a traditional ‘Pletna’ boat to cross the placid lake waters to the picturesque Church of the Assumption on the small island. Then it is time at leisure - ‘My Time’ - to relax and savour the beauty of Lake Bled. Mid-afternoon we visit the nearby quaint, walled town of Radovljica. After time to explore we enjoy a gingerbread baking demonstration, before settling in for a dinner of regional specialties in a historic restaurant right in the heart of town.
There is nothing quite like a day playing in the mountains! After a leisurely start, driving into the Bohinj Valley, which stretches through the Triglav National Park, we reach the beautiful Lake Bohinj. Following the pretty shore to the far end we board a cable car which whisks us up the mountain to the ski resort of Vogel. Time to relax and enjoy lunch in one of the mountain restaurants and marinate yourself in the views down across the lake and across the snowy peaks.
Later, back in Bled, in the classic, lakeside Kavarna Café, we have included a coffee and cake - Kremna Rezina – known simply as 'Bled Cake'. It is like a vanilla slice, but the way they make it... mmm... delicious! Your evening is at leisure. Make sure you wander through the lively, colourful Bled Christmas Markets romantically set on your doorstep, along the lakeside, with a backdrop of Bled Castle strikingly illuminated high on the cliffs.
This morning we are joined by a local guide to visit Slovenia’s capital, Ljubljana, which means ‘beloved’ in Slovene. Retaining the charm and warmth of a small town, it is filled with baroque churches, palaces, museums, and quaint bridges traversing the canals and rivers. Afterwards, you will have ‘My Time’ to explore the pedestrian areas in the historic Old Town filled with cafes and the fantastic Christmas Markets.
Later we reach Croatia’s capital, Zagreb, where we stay the next 2 nights. Our hotel is in the heart of town on the main square filled with Christmas trees, entertainment and Christmas Markets that spin off into the smaller back streets. Dinner tonight is included.
This morning we are joined by a local guide who will take us on a walking tour through this vibrant city. Yor afternoon and evening will be free. ‘My Time’ to explore. The shopping is excellent, and Zagreb’s Christmas Markets have consistently been voted Europe’s very best! You see, it is not just the mass of markets in the main square, nearby there are also 3 giant town squares set in a line, each with its own Christmas Market theme and style. One with entertainment, one devoted to food and drink and one which is a monstrous ice rink. All within easy walking distance.
On our way to Plitvice today, we first visit a truffle shop, and then also stop briefly in Rastoke where the little village houses are split and surrounded by numerous tiers of small waterfalls spilling and tumbling right through town. Later we arrive at Plitvice, famous for its majestic, grand cascades and enormous waterfalls set in a stunning, scenic gorge. Your afternoon is at leisure walking along the riverside boardwalks, in and amongst the pretty cascades. Depending on the weather, quite often the cascades and waterfalls are frozen in motion. Spectacular! Your hotel is located in the National Park and dinner tonight is included.
A leisurely start. Heading to the coast we reach Rijeka where we enjoy time at leisure for some last-minute Christmas shopping over lunchtime. Later, high above Opatija, we will make a stop at Trsat Castle, a 13th century fortress which overlooks the city. The whole castle has been magically draped by a 12-kilometre chain of half a million lights, and it feels like the scene of a fairy tale.
Next stop, Opatija, where we stay 3 magical nights over Christmas. In the 19th century Opatija evolved as a fashionable riviera where the elite of the Habsburg Empire and Russia partied. Opatija’s ‘Belle Époque’ (Beautiful Age) is attested by its seaside parks and promenade gardens, and its grand style architecture dotted with Habsburg-era villas. Along the boardwalk is an enchanting 12 km sea front promenade called the Lungomare, which snakes its way past little inlets and coves. Your excellent 5-star hotel is set in a brilliant location right in the heart of town, beside the Lungomare and the small Christmas Markets. With the seafront promenade directly in front, the extensive parklands on one side are gorgeously illuminated with Christmas decorations and displays, brightly lit trees and even an old-style bandstand with live music and entertainment. Make sure you follow the meandering pathways through the woods filled with red and white ‘Gonks’ – gnome like Christmas decorated characters hiding amongst the trees and bushes. A surreal Christmas World luring you for romantic evening walks. Dinner tonight is included.
Make sure you take your cameras to breakfast! Displayed in a white walled, grand style palatial room with painted ceilings, the usually extensive 5-star buffet breakfast is extravagantly enhanced over the next 2 mornings with tables of Christmas cakes, Christmas snacks, Christmas flans and puddings, and yummy Christmassy sweets. To start, maybe help yourself to a glass of champagne laced with pomegranate seeds. Take your time as today is mostly free - ‘My Time’ to relax, walk along the promenade and do some last-minute shopping. Late afternoon we will gather at Gastro World for you to see exhibits of what can actually be created out of chocolate! You will have a demonstration of chocolate making, chocolate art, and of course an extensive tasting. This is Christmas Eve and tonight we have included a special dinner in your grand hotel.
A leisurely start before jumping on the coach and travelling across the Istrian peninsula to the Adriatic Sea. Our destination is the gorgeous fishing port and old town of Rovinj. Standing on a headland, the cobbled streets and alleys wind their way up to the hilltop church of St Euphema. Lunchtime will be at leisure here in this delightful, picturesque harbour town. Back in Opatija your evening is free.
An early start today as we have an incredible day planned for you! Crossing back into Slovenia we reach Postojna where we enjoy a mesmerizing train ride deep into to a stupendous labyrinth of massive caves. Our guided walking tour will then take us along easy, winding walkways amongst gorgeously illuminated, enormous caverns, stalagmites and stalactites. World renowned, the Postojna Caves are an astonishing experience. Afterwards we also visit one of the most extraordinary castles in the world. Predjama Castle is set dramatically in the gaping mouth of a cavern halfway up a 123m cliff, is listed as the world’s largest cave castle. Dating back 800 years, most of what you will see is 500 years old and its armory, halls, living quarters and dungeons take you back to the 16th century. Later we reach the coastal city of Trieste, and we enjoy an orientation drive, including a stop on San Giusto Hill. The first inhabitants here go back as far as prehistoric times, and here you will see the medieval castle and ruins of an ancient Roman basilica sitting next to a 14th century cathedral. Inside, the Byzantine inspired mosaics are exquisite.
We stay our last two nights in Trieste in a grand old-style hotel right on Trieste’s waterfront. The main city square of Piazza Unità d'Italia (the Unity of Italy Square) is just one block away and the remainder of your afternoon and evening is here at leisure. This huge square overlooking the sea is surrounded by truly grand buildings and cafes and in the evenings, it is gorgeously illuminated. Connected to the square, Trieste’s large Christmas Markets are still alive and bustling and the wide canal that cuts through the pedestrian streets is lined with numerous Italian restaurants.
A leisurely start as we travel just outside of Trieste to visit the delightful Castello di Miramare. Set in a spectacular location on a rocky spur jutting out into the Gulf of Trieste, Miramare (meaning “look at the sea”) was built in the mid-19th century for the Austrian Archduke Ferdinand Maximilian (House of Habsburg) and his wife, Charlotte of Belgium. They later became the Emperor and Empress of Mexico. Miramare is not really a castle, but rather a fantastic example of a magnificent, princely residence of the 19th century. ‘Maximilian’s Rooms’ include the archduke’s bedroom designed and furnished like a ship’s cabin, and the ‘Throne Room’. The ‘castle’ is set in a large Italian- English-style garden, with sculptures and plants and trees collected by Maximillian on his travels. Your afternoon will be free back in Trieste, and this evening we have arranged a farewell dinner.
Sadly, your Christmas tour is complete. This morning we will take you to Venice to arrive late in the morning. We will make stops at Venice Marco Polo airport and Mestre railway station. We recommend that you book flights or trains that depart Venice after 2pm today.
These Booking & Advisory Services Terms and Conditions are designed to protect your rights under Australian Consumer law by ensuring that you are fully aware of all Travel Providers' terms and conditions, including payment schedules, before you commit to purchasing travel. These Booking & Advisory Services Terms and Conditions (below) are owned by our "Travel Affiliate" Darebin Travel. If there is any doubt as to your rights or obligations, our Travel Affiliate will answer your questions.
When you accept these terms and conditions, you agree that DeluxeLife Pty Ltd (ACN: 647 484 115) and its associates and suppliers (except our Travel Affiliate, as prescribed in the Booking & Advisory Services Terms and Conditions, below) shall not be liable for any loss and/or damage (including without limitation incidental or consequential damages and/or lost profits) resulting from your access to and/or inability to use the travel services provided by our Travel Affiliate Darebin Travel.
Summary
1. References to "us", "we" and/or "our" in these Booking & Advisory Services Terms and Conditions means Darebin Travel Pty Ltd (ABN: 70 005 763 208) trading as Darebin Travel.
2. We are a travel agent. We arrange travel services and sell a Travel Product on behalf of Third Party Travel Providers (Providers) including airlines, tour and cruise operators, car hirers and accommodation providers. We may charge a service fee for providing this service (outlined in the Schedule of Professional Service Fees).
3. Once we have booked a Travel Product on your behalf, your contract is then with the Provider of those services.
4. Your rights to amend or cancel your Travel Booking and the cost of doing so will be governed by the Provider's terms and conditions. The Provider’s terms and conditions may be non-refundable or may have amendment and cancellation fees. It is important that you understand this when entering into a contract with us. These fees are in addition to amendment and cancellation fees charged by us, outlined in the Schedule of Professional Service Fees.
Agency
5. We provide you with Booking & Advisory Services that allow you to acquire Travel Products from a Provider. We act as an agent for the Provider.
6. By acquiring Booking & Advisory Services from us, you agree that you have read and understood our terms and conditions and the terms and conditions of the Providers.
Fees and Commissions
7. We charge a fee for providing the Booking & Advisory Services to you. The fee is non-refundable, even if the Travel Product is not used.
8. All fees are outlined in the Schedule of Professional Service Fees.
9. We may receive a commission, fee, rebate, gift or financial incentives from Providers, in respect of your booking. Any commission, gift, fee, rebate and/or financial incentive received by us from Providers in relation to your booking is non-refundable in the event of cancellation.
Liability of Agency and Limitations of Liability
10. We are liable to you for providing Booking & Advisory Services in accordance with these terms and conditions.
11. Our travel Booking & Advisory Services come with guarantees under the Australian Consumer Law which cannot be excluded. These guarantees include that the services:
a. will be provided with due care and skill;
b. will be reasonably fit for the specified purpose;
c. can reasonably be expected to achieve the desired result; and
d. will be provided within a reasonable time.
12. If we do not meet any of the expectations set out in paragraph 11, you have rights under the Australian Consumer Law.
13. Subject to the Australian Consumer Law, we are not liable for any technical errors, corruption of any data, unauthorised access to your personal data, inaccuracies in information supplied by you or third parties, or failure to complete bookings when that failure is due to circumstances beyond our control.
14. Subject to the application of consumer guarantees which may be implied into the supply of Booking & Advisory Services to you, we are not otherwise liable to you or anyone else for any loss or damage which is suffered directly or indirectly in connection with the:
a. the delivery or non-delivery of the Travel Product; or
b. any act or omission of Providers or other third parties.
15. Apart from the rights you have under the Trade Practices Act that cannot be lawfully excluded, we shall not be liable for any inconvenience, delay, loss, death, injury or damage to you or your belongings or otherwise caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party suppliers, force majeure or any other event which is beyond our control.
16. Nothing in these terms and conditions is intended to exclude or restrict the application of consumer guarantees under consumer protection law.
Liability of the Provider
17. Once you have acquired Booking & Advisory Services from us, the Provider will provide you with the Travel Product on the terms and conditions agreed between you and the Provider. You should obtain and read the Provider's terms and conditions before acquiring Booking & Advisory Services from us.
18. The Provider is liable to you for a breach of obligations in providing you with the Travel Product.
19. As an agent of the Provider, we have no control over or liability for, the services provided by Providers. We cannot guarantee the performance of the Provider and we have no liability in respect of the supply of any Travel Products including any liability in contract, tort or otherwise, for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by any provider of travel services or products by Providers. All bookings with us are subject to the terms and conditions and limitations of liability imposed by the Provider.
Booking Terms
20. The Travel Products offered are subject to availability and can be withdrawn without notice by the Provider. Travel Products may also change at any time in accordance with any Provider's terms and conditions.
21. When making a booking, you must provide details of each traveller correctly. We have no responsibility for any loss or damage arising from the incorrect entry of a traveller's details.
22. Travel Products obtained through the Booking & Advisory Services are not guaranteed until payment has been made in full and documents have been processed.
23. It is your responsibility to contact the Provider prior to departure to ensure there is no change to the scheduled departure time.
24. Most airlines offer only electronic confirmation of your reservation, or 'e-ticketing'. We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number after making a booking. It is your responsibility to advise us if you have not received your e-ticket confirmation.
25. When making a booking you must advise your consultant of any medical, dietary or mobility conditions you may have.
26. When making a booking you must advise us if you are pregnant.
Payment Terms
27. All pricing is reflected in Australian Dollars unless otherwise specified.
28. All pricing is inclusive of goods and services tax (GST), or other such value added taxes where applicable.
29. Payments processed in foreign currency (currency other than the original card holders country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.
30. We sell Travel Products in two different ways:
a. as merchant, where we take payment directly from you at the time of booking confirmation; or
b. as retail, where your Travel Product will either be paid to the Provider directly at the time of booking or payable to the Provider on the date of travel.
31. Travel Products purchased in accordance with the 'retail' method, will not be bound by these terms and conditions and you are responsible for pursuing any claims of cancellation, re-scheduling, refunds or chargebacks directly with the merchant.
32. As the merchant we are governed by the terms and conditions of the Provider of the merchant facility.
33. A credit card or debit card fee may also be charged by certain Providers and low cost carriers. You will be notified of such charges prior to your purchase.
34. All charges, including the credit card fees, may be in another currency (e.g. EUR), which we will provide an estimate for in Australian dollars.
Refunds and Credits
35. If you cancel your Travel Product, your right to a refund or credit is subject to the terms and conditions of the Provider.
36. If the Provider is required to provide you with a refund or credit for the Travel Product, we will liaise with the Provider to arrange that refund. Where you are entitled to a refund, we are unable to provide you with this refund until we receive it from the Provider. Please note that most Providers take 60 – 90 days to process any refund.
37. Any refund or credit will be subject to these terms and conditions and will not include the Booking & Service Advisory fee, credit card fees or any commissions received. You may also be charged a cancellation fee by the Provider.
38. Where refunds for unused services are allowed, a service fee may be charged by the Provider against the value of the refund.
No Show
39. If you have a booking for a Travel Product (including flights and accommodation) but you do not show up to check-in or otherwise do not avail yourself of such Travel Product, you will not be entitled to any refund from us.
Cancellation and Amendments
40. If you amend or cancel your Travel Product, we reserve the right to charge the cancellation and amendment fees as per the Schedule of Professional Service Fees.
41. The Provider may charge cancellation and amendment fees in accordance with the terms and conditions agreed between you and the Provider. These will be in addition to the fees charged by us. We are not liable for any cancellation fees or refusals to refund made by the Provider.
42. Many Providers treat name changes and route and/or itinerary alterations as a full cancellation and these can incur full cancellation charges.
43. We will not charge a cancellation or amendment fee if you cancel or amend your booking due to a breach by us of our obligations to you or due to our fault.
Cancellations and Amendments for Online Low Cost Carrier Bookings Only
44. If your flight booking is with a low cost carrier, you can only cancel or change your booking by contacting the Provider directly.
Cancellations and amendments for hotel bookings only
Cancellations and Amendments for Hotel Bookings Only
45. Please review the cancellation policy for your hotel booking for any penalties that may apply.
Force Majeure
46. We will not be liable for any failure or delay in performing our obligations in booking the Travel Product that is due to events beyond our control.
47. If a force majeure event occurs that affects your booking, your entitlement to a refund, a credit or re-scheduled travel booking will depend on the Provider's terms and conditions.
48. If your booking is impacted by a force majeure event and you are entitled to a refund or credit from the Provider, we will facilitate this refund or credit.
49. The Booking & Service Advisory fee, credit card fees or any commissions received are non-refundable in the circumstance that a force majeure event occurs.
Low Cost Flights
50. If you book a low cost flight with us, we will make the booking on your behalf and your contract for your low cost flight will also be subject to the airline's booking terms and conditions.
51. It is your responsibility to ensure that all details of the booking are correct before proceeding. For any changes or cancellations, please contact the airline directly, quoting your reference.
Additional Airline Charges
52. Some Providers may also charge additional fees. Please check with the Provider for their full terms and conditions.
Hotel/Accommodation Bookings
53. Some Providers will require an additional charge to be paid locally (e.g. a resort fee) at the time of check in or check out. This amount is in addition to the amount shown during the booking process under the 'total booking cost' amount.
54. There may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking (e.g. local taxes, sales tax etc.). Any local taxes will be payable by you directly to the Provider at the time of check in/check out.
Changes in Price and Itineraries
55. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent.
56. If a Provider changes any part of your booking for reasons beyond its control, we will use our reasonable endeavours to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Any refund would be subject to the Travel Provider terms and conditions.
57. These terms and conditions are subject to variation at any time. Any variation will be displayed here, and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.
Your Obligations and Warranties
58. You warrant to us that:
a. you are at least 18 years old and have the power, capacity and authority to enter into a binding contract with us and with the Providers of the Travel Products that you acquire;
b. you have read and understood these terms and conditions and if booking on behalf of third parties, you have conveyed these terms and conditions to them;
c. the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process;
d. you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire adequate insurance cover; and
e. you will use the Booking & Advisory Services in accordance with these terms and conditions and you will not use the Booking & Advisory Services in any way to breach any laws or defame anyone.
Jurisdiction and Law
59. All matters arising out of or in connection with the Booking & Advisory Services and these terms and conditions are governed by the laws of Victoria, Australia. By acquiring the Booking & Advisory Services, you consent and submit to the exclusive jurisdiction of the laws of Victoria, Australia.
Definitions
" We" and "us" means Darebin Travel.
" You" or "your" means any user of our Website or any person who acquires the Booking & Advisory Services, including any person who acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person).
" Booking & Advisory Services" means services provided by us to you in assisting you to acquire a Travel Product from a Provider and includes advisory and consulting services.
"Force Majeure” means, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, adverse weather conditions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion and generalised lack of availability of raw materials or energy.
“ Travel Provider” or "Provider" or "Providers" means the company or person who provides you with the Travel Product on terms and conditions agreed with you.
" Travel Product" means the service or product provided by a Provider, for example, an airline or a hotel.
" Website" means our website https://deluxelife.com.au/
Schedule of Professional Service Fees
Planning Fee |
$125 per itinerary. Creating unique travel itineraries is our specialty. For detailed quotations providing tailored recommendations for custom designed tours, a non-refundable planning fee applies. Should you proceed with booking, this fee is credited towards your trip.
|
Service Fees |
$40 Domestic/Trans-Tasman airfare per person or as discounted
|
$150.00 International airfare per person or as discounted
|
|
$50.00 Domestic/Trans-Tasman business class airfare per person or as discounted
|
|
$200.00 International business class airfare per person or as discounted |
|
NIL Domestic/Trans-Tasman package, tour, or cruise per booking
|
|
NIL International package, tour, or cruise per booking |
|
$ Other Services dependent on service explained to you |
|
$200 to $500 Itinerary planning per booking (credited towards reservation once booked) |
|
Deposit & Balance |
For all bookings, the initial deposit is 20% and the balance of payment is due 60 days before departure. If Travel Provider terms and conditions vary, we may request an additional deposit from you, after the initial deposit is paid, plus the balance payment date may also vary. After you have paid your initial deposit, you will have five days cooling off period to accept these Booking & Advisory Terms and Conditions, during which time your deposit is refundable. After 5 days has passed, or you have accepted the Terms and Conditions, the deposit will automatically become non-refundable. Note, some Travel Products must be paid in full at time of booking. Service Fees must also be paid at time of booking and are non-refundable. After you pay the balance of payment this will become fully non-refundable 60 days before travel, or earlier, if specified by the supplier. |
Amendment Fees |
Changes to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
|
Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
|
|
Cancellation Fees |
Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $75 per passenger per booking in addition to Provider and credit card fees.
|
Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $150 per passenger per booking in addition to Provider and credit card fees.
|
|
Credit Card Fees |
Visa - an additional 2.0% applies
|
Mastercard - an additional 2.0% applies
|
|
American Express - an additional 2.0% applies
|
(All fees exclude GST, where applicable).
Privacy Notice
Darebin Travel collects your personal information to enable us to respond to your queries and provide you with the Booking & Advisory Services, including assisting in arrangements with Providers (such as hotels and flights).
We will also use your personal information to personalise the service we provide you, including your experience on our, and other, websites, and to provide you with information about our, and our partners’, business, products and services. Your personal information may be shared between entities within Darebin Travel and with DeluxeLife Pty Ltd (ACN: 647 484 115), disclosed to suppliers, Providers, our cloud infrastructure, our contractors and to others where authorised or required by law. Some of these entities may be located overseas.
ANNEXURE – TRAVEL TIPS FOR TRAVEL PRODUCTS
These tips set out below are NOT legally binding terms and conditions.
Passports, Visas and Health Requirements
It is your responsibility to ensure that you have the required documents, including visas and passports, before travelling to a destination. For more information please log on to www.dfat.gov.au and www.smarttraveller.gov.au. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australians and non-Australian passport holders. For more information, log on to www.visalink.com.au. You need to ensure that you have at least 6 months validity on your passport from the date of your departure return.
For International travellers booked on flights to the USA, including Hawaii, it is now mandatory, under the Visa Waiver Program to receive an electronic authorisation known as ESTA (Electronic System for Travel Authorisation) no less than 72 hours before travel to the USA. This can be obtained from the following website: https://esta.cbp.dhs.gov/esta/ .
For international travellers booked on flights to Canada, you either need a visitor visa or an Electronic Travel Authorization (eTA) to fly to, or transit through, a Canadian airport. An eTA can be obtained from the following website: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. You need to contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended before your travel departure date.
Travel Advice
We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website at www.dfat.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit.
Ticketing
For international and domestic departure, e-tickets will be issued upon payment and completion of the booking process. All other travel documentation, such as hotel booking confirmations, will be emailed to the email address you provided as an e-document. Should the Provider issue paper vouchers, these will be posted to the address you provided.
Baggage Allowance
Baggage allowance varies from airline to airline and in many cases the airfare you have paid may not include the cost to cover checked baggage. Please check with your Travel Advisor and/or the airline providing your flights for the allowances.
Frequent Flyers & Special Requests
For more information on whether your airfare is eligible for Frequent Flyer rewards, please contact the airline directly. When booking online, please ensure that you have entered your correct number. For bookings made by telephone via our Customer Service Team, please advise of your Frequent Flyer details and these will be added to your reservation. We do not take any responsibility should an airline not register your trip. You should retain copies of your air ticket and boarding pass.
Special requests will be passed on to the Providers but cannot be guaranteed.