• Personal one-to-one service.
  
• Tailor-made itineraries to suit your budget and interests.
• A full list of inclusions and exclusions (no cost surprises).
• Advice on flights, connections, transfers, experiences, accommodation, car hire etc. Fully-inclusive options.
• Travel and health updates, visa and entry requirements.
• Full advice on travel insurance and cancellation risk.
• Peace of mind that you are dealing with an AFTA & ATAS accredited agency with all payments held in a Client Trust Account.

• Full transparency of our Advisory & Booking Services as well as our suppliers’ terms and conditions, including payment schedules. 
• Hotline for 24-hour emergency assistance.
• Detailed itinerary with local contact numbers for the travel products and services in your trip.
• Special needs assistance (e.g. wheelchairs, child & baby assist).
• Local knowledge about what to do, places to eat, weather and logistics.



Deposits

You have a 5-day cooling off period to confirm that the Terms and Conditions for any travel are acceptable to you. We want to make sure you know what you are buying before you are locked in. This money is held in trust by us and within that 5-day window, will be refunded, if you are not satisfied. Standard deposits are usually 20% of the final price but this can vary, depending on Travel Provider.



Final Payments

Final payments are usually 60 days before you travel but do vary. On some occasions, Travel Providers may even ask for full payment upfront. We will advise you of the full Terms and Conditions before your deposit becomes non-refundable, so you don't need to worry. We will advise you of everything at the time of booking.  

Payment Terms

NOTE: It is important that you are informed about all T&Cs before any finance is exchanged. See below for the list of services you get from us as standard.

Our full terms and conditions can be read online here.