Land Tour
12 days
$AUD 232 per day
Departure: Bergen, Norway
Arrival: Bergen, Norway
Virtuoso
Experience the amazing coast of Norway on a Round Voyage from Bergen to Kirkenes return. Sailing from the magical fjord landscape in the west to the Arctic Ocean in the north is the ultimate way to experience peace as well as nature up close.
The Round Voyage starts in the Hanseatic city of Bergen, continues its journey up north sailing through narrow fjords, cute towns, majestic mountains all the way to Kirkenes and then back again. All this whilst being comfortable in your large cabin, sitting in the jacuzzi or enjoying Norway's best local food in the restaurant.
The 12-days Round Voyage can be done any time of the year, but your experience will no doubt change with the season and give you a completely different voyage if done in spring, summer, autumn or winter. From sitting on the deck watching the midnight sun in Lofoten Islands to sitting under the glass roof enjoying the spectacular Aurora borealis on your way to Tromsø you will not be disappointed.
You can join a special Astronomy voyage to learn more about the Arctic night sky and the greatest lightshow on Earth, the Aurora Borealis. An expert lecturer is on board and a visit the Northern lights Planetarium is included on these particular voyages.
All prices are for your voyage only, FROM PRICES per person, based on two people travelling together and sharing a twin cabin. Your voyage price includes: Voyage in a cabin grade of your choice including all meals.
Rates fluctuate daily and we can often find discounts up to 25% depending on departure date and proximity to travel. Please ask us for a specific quote for your preferred dates.
Ports visited today: Bergen
Welcome to Bergen, once the bustling trading centre of the Hanseatic League in the North. Bergen is the perfect strolling town and a free detailed guide of Bergen is available from the Tourist Office centrally located on Fisketorget. As you explore the historical centre of Bergen you'll be transported back to a time when Bergen was the centre of political power and trade for the entire North Atlantic. It was the Capital of the Kingdom of Norway for a short period, before the capital was moved to Oslo in 1299, and the town grew to become the largest in Scandinavia. The Hanseatic League established itself here in 1350 and had a trade monopoly that lasted 200 years. While in Bergen you might wish to visit the UNESCO heritage listed historical area around the harbour known as the Bryggen district, and the home of Edvard Grieg, Troldhaugen, Norway's internationally famous composer. Be sure to visit the new Bergen Fish Market - a fantastic modern architectural designed building.
Representative Service in Norway
Hurtigruten's representative service in Norway in based in Bergen and may be contacted on +47 9094 6905
24-Hour Emergency number +61 280 695 866
Havila's representative service in Norway is based in Fosnavåg and can be contacted on 24 Hour emergency number
Getting to your ship:
Your ship will sail from the Hurtigruten Terminalen, located at Nostegarten 30, 5010 Bergen. Telephone +47 5554 3631. Please ask us about the transfer shuttle.
Embarkation:
The terminal is staffed from 13:00 (1pm) and is open from 15:00 (3pm) for baggage check- in. Embarkation takes place from 16:00 (4pm) and your cabin will be available from approximately 18:00 (6pm).
Should you arrive early to the terminal, you are free to explore Bergen independently until embarkation time. Lockers are available in the terminal, however you will need local currently to access. Please note, you carry your own luggage onboard from the pier to your cabin.
Your ship departs at 20:00 (8pm)
An information meeting is usually held on the evening of departure from Bergen and includes details of safety onboard. There is an information folder in each cabin and safety procedures are illustrated on the back of your cabin door and in public areas. The Tour Leader on board will assist with general information and the shore excursion programme.
Ports visited today: Florø, Måløy, Torvik, Ålesund, Molde.
Your ship continues north past skerries and islands before reaching Ålesund. Enjoy examples of Art Nouveau style in the Apotekergate and Kongensgate pedestrian precinct. Make sure you see Ålesund from above, taking 418 steps to the top of Mount Aksla. The Atlantic Sea Park (Atlanterhavsparken)-one of the largest saltwater aquariums in Europe is also worth a visit.
In the summer months you will enter the UNESCO protected Geirangerfjord. Surrounded by majestic mountain peaks, lush green vegetation and beautiful waterfalls, it is truly one of the most spectacular places in the world.
At other times of the year you can experience Hjørlundsfjord amidst the magnificent Sunnmøre Alps. Its unspoiled nature and natural landscape are what gives this fjord its special character.
Molde- known as the 'Town of Roses' is another exceptional place to catch beautiful views of 222 mountain peaks at the Molde Panorama.
Ports visited today: Kristiansund, Trondheim, Rørvik.
When visiting the old royal city of Trondheim, be sure to get a good view from the Old Town Bridge (Gamle Bybrua). Dating from 1861, this neo-gothic wooden bridge used to be the only way into the town centre. Nidaros Cathedral, built between 1070 and 1300 is Norway's largest Gothic religious edifice. In the neighbouring Archbishop's Palace, the Norwegian Crown Jewels are kept. In the city of Trondheim, the Hanseatic, waterside storehouses built on wooden stilts are just as charming as Stiftsgården- the largest wooden building in Norway and residence for the Royal Family when visiting Trondheim.
When leaving Trondheim you set course for the beautiful Kjerungskjær lighthouse and thousands of little islands and picturesque rocky outcrops. After passing through the narrow Stokksund, the ship will arrive at After passing through the narrow Stokksund, the ship will arrive at charismatic Rørvik.
Ports visited today: Brønnøysund, Sandnessjøen, Nesna, Ørnes, Bodø, Stamsund, Svolvær.
This morning, between Nesna and Ørnes you will pass a globe on a small islet, which heralds your crossing of the Arctic Circle. The Arctic Circle marks the border to the Arctic region. In summer this means 24-hour daylight- often referred to as the Midnight Sun. During autumn and winter, being above this degree of latitude give you the best chance of experiencing the Northern Lights. Passengers sailing in Arctic waters for the first time are given an Arctic Circle Babtism by Njord, the ruler of the Seven Seas. This comes in the form of an ice cube down you front or back but is entirely optional and great fun to watch if you don't want to participate.
Heading towards Bodø the ship sails along the Helgeland coast where you will pass the unique Torghatten mountain with its 30-metre-high, 25-metre-wide and 160-metre-deep hole through the middle.
In the afternoon, your ship gradually closes in on the Lofoten wall mountains towering above the tiny and colourful fishing villages of the Lofoten Islands. This is an extraordinary place to disembark and take a stroll.
These islands are renowned for their small, picturesque fishing villages with their bohemian atmosphere surrounded by majestic granite cliffs and white sandy beaches. Complete your visit with a stroll between the stockfish racks and 'rorbuer', the traditional red fisherman's residences.
Ports visited today: Stokmarknes, Sortland, Risøyhamn, Harstad, Finnsnes, Tromsø, Skjervøy.
During the night the ship navigates the narrow Raftsund strait. After a stop in Harstad situated on the largest island of Norway- Hinnøya, you continue via Finnsnes to Tromsø for a extended stay.
Many of the epic Arctic expeditions used Tromsø as a starting point- the famous explorer Roald Amundsen sourced both crew and suppliers here. With the presence of the Norwegian Polar Institute, the city has cemented its position as the Polar Capital of Norway.
Ishavskatedralen, the Arctic Cathedral is a unique landmark well worth visiting. Experience Tromsø's best views by taking the Fjellheisen cable car to the top of the mountain ledge Storsteinen and maybe enjoy a beer from the worlds northernmost brewery.
After Tromsø we continue our northbound journey into the area along the coast where you have the best chance of seeing the Northern Lights (if you travel between September and March) Gather on deck or under the glass roof to search for this breathtaking phenomenon.
Ports visited today: Øksfjord, Hammerfest, Havøysund, Honningsvåg, Kjøllefjord, Mehamn, Berlevåg.
Today you sail through Magerøysund and after an early stop in Hammerfest, you arrive in Honningsvåg. This small port is the gateway to the wonders of the spectacular North Cape, which rises 300m from the ocean, and at 71° 10' 21" north ocean puts you a mere 2,000 km from the Geographical North Pole. Standing atop the North Cape Plateau you will feel like you are at the end of the world.
This area is also known for its birdlife, and Gjesværstappen, a bird sanctuary with up to 250,000 seabirds is home to some High Arctic species that can only be observed here on the Norwegian mainland, including the gorgeous puffins.
In summer you might see herds of reindeer and campsites belonging to the indigenous Sámi people. In winter and spring, sometimes local fishermen from the village of Kjøllefjord visit us to share their catch of the day- Cod and King Crab. And make sure as you approach Kjøllefjord you take note of the prominent and sacred to indigenous Sámi people, Finnkirka rock formation.
Ports visited today: Båtsfjord, Vardø, Vadsø, Kirkenes, Berlevåg.
You will arrive in Vadsø early in the morning. Located in the Varanger region this is one of the most attractive and popular bird-watching areas in the Arctic due to it being directly in the path of the birds migrating from east to west.
The last port on the Voyage North is Kirkenes. The well policed Russian border and the Kola peninsula are close by which explains why the road signs are written in both Norwegian and Russian.
Depending on the season, there are several ways to make a visit to the Russian border. You can either go by bus, enjoy a river boat safari or an action filled trip on a ATV/Quad bike.
Make sure you experience a King Crab Safari where you get up close to the fascinating king crab that inhabit the Northern Norwegian coast whilst in Kirkenes.
As you turn south, northbound ports visited at night will now be seen during the day offering a new and different impression.
In the afternoon, the ship docks again at Vardø, Norway's easternmost port. Weather permitting, you may be invited to experience ice bathing in the Arctic Ocean during the winter season before heading to Berlevåg- a small active fishing village.
Ports visited today: Mehamn, Kjøllefjord, Honningsvåg, Havøysund, Hammerfest, Øksfjord, Skjervøy, Tromsø.
In the middle of the night we dock at Mehamn- a small fishing village that had the biggest whaling statin in all of Finnmark in the past.
Next stop is Hammerfest which was a settlement dating back to the Stone Age and is still playing an important role as a fishing port. Founded in 1789 to develop trade with Russia, Hammerfest reconfirmed its position as Norway's Polar capital of its time, acting as a base for hunting expeditions in the High Arctic.
Make sure you visit the The Meridian Column, erected in 1854- now a UNESCO World Heritage Site. As early as 1891, wave energy provided power to the first electric street lighting in Northern Europe and energy innovation is still a signature for Hammerfest with its large Liquid Gas Plant just outside town.
As you continue south from Øksfjord after crossing open water we have a quick stop at Skjervøy before sailing through Lyngenfjord- surrounded by the gorgeous Lyngen Alps.
From here we head to Tromsø yet again, but this time at night. If you have a chance, the Arctic Cathedral Midnight in Ishavskatedralen is a wonderful experience not to be missed.
Ports visited today: Tromsø, Finnsnes, Harstad, Risøyhamn, Sortland, Stokmarknes, Svolvær, Stamsund.
Today you will pass through Risøyrenna, a channel providing vessels an 'inside route' between Harstad and Sortland. Coming into Sortland- the blue city, local artist Bjørn Elvenes came up with the idea of turning the city into a three-dimensional artwork using a blue colour palette. You then continue onto Stokmarknes, where you will see the MS Finnmarken as a monument as you come into port. You can also learn about Norway's coastal history at the Hurtigruten museum.
Continuing south from Stokmarknes it looks as if you are sailing straight through the mountain wall, but you wail through an opening in the narrow Raftsundet, a picturesque narrow channel between the Vesterålen and Lofoten islands. If time and weather permits, you will take a detour into the spectactular Trollfjord where steep cliffs hug the ship's sides, home to the majestic sea eagles. The daylight sailing through the Lofoten Islands is a highlight for many as the Lofoten region is renowned for its natural beauty with steep mountains, fishing villages and beautiful scenery.
Svolvær is the main settlement on the Lofoten Island followed by Stamsund where the majestic peaks of the huge Lofoten Wall can be viewed.
Ports visited today: Bodø, Ørnes, Nesna, Sandnessjøen, Brønnøysund, Rørvik.
The Helgeland coast with hundreds of islets, fertile farmland and steep granite walls is worth getting up early to experience. Today will also be the last one north of the Arctic Circle as you cross it between Ørnes and Nesna. This part of the coast is rich in local lore with stories including the legend of the Seven Sisters, a picturesque row of peaks, and the myth about how the arrow formed the hole in Torghatten mountain.
On our way from Sandessjøen to Brønnøysund, the Vega Archipelago, a UNESCO World Heritage Site, is on the list due to the unique interaction between man and nature as the local population have protected the eider duck nests in return for the highly valuable down from the birds.
Brønnøysund is a vibrant and pretty little town- nice for a stroll through Havnegata looking at the small boats and bustling life of the archipelago.
Ports visited today: Trondheim, Kristiansund, Molde, Ålesund.
Today gives you another opportunity to explore the city of Trondheim. Nidaros Cathedral is Scandinavia's largest medieval building and three Queens, and seven Kings have been crowned here.
The town of Kristiansund, located on the scenic Atlantic Road, holds the rather obscure title of Norway's klipfisk (dry and salted cod) capital because of the nature of its main export. Whilst in Kristiansund you can visit the Atlantic Road, one of Norway's most picturesque and frequently visited tourist destinations.
Passing the islands of Munkholmen and Hitra you cross the open sea to Molde, known as the 'city of roses' due to its lush Gulf Stream locations. When leaving Molde you can see the pointed peaks of the Romsdal Alps.
Ports visited today: Ålesund, Torvik, Måløy, Florø, Bergen.
As your voyage comes towards the end, you pass Ålesund, Torvik and Måløy during the night and in the morning you might want to enjoy the last leg of your journey seeing the picturesque Nordfjord below the enormous Jostedalsbreen glacier, Norway's longest fjord- the mighty Sognefjord and the gorgeous Bergen Archipelago.
As you disembark in Bergen we hope you have made friends along the way and created memories that you will cherish forever.
These Booking & Advisory Services Terms and Conditions are designed to protect your rights under Australian Consumer law by ensuring that you are fully aware of all Travel Providers' terms and conditions, including payment schedules, before you commit to purchasing travel. These Booking & Advisory Services Terms and Conditions (below) are owned by our "Travel Affiliate" Darebin Travel. If there is any doubt as to your rights or obligations, our Travel Affiliate will answer your questions.
When you accept these terms and conditions, you agree that DeluxeLife Pty Ltd (ACN: 647 484 115) and its associates and suppliers (except our Travel Affiliate, as prescribed in the Booking & Advisory Services Terms and Conditions, below) shall not be liable for any loss and/or damage (including without limitation incidental or consequential damages and/or lost profits) resulting from your access to and/or inability to use the travel services provided by our Travel Affiliate Darebin Travel.
Summary
1. References to "us", "we" and/or "our" in these Booking & Advisory Services Terms and Conditions means Darebin Travel Pty Ltd (ABN: 70 005 763 208) trading as Darebin Travel.
2. We are a travel agent. We arrange travel services and sell a Travel Product on behalf of Third Party Travel Providers (Providers) including airlines, tour and cruise operators, car hirers and accommodation providers. We may charge a service fee for providing this service (outlined in the Schedule of Professional Service Fees).
3. Once we have booked a Travel Product on your behalf, your contract is then with the Provider of those services.
4. Your rights to amend or cancel your Travel Booking and the cost of doing so will be governed by the Provider's terms and conditions. The Provider’s terms and conditions may be non-refundable or may have amendment and cancellation fees. It is important that you understand this when entering into a contract with us. These fees are in addition to amendment and cancellation fees charged by us, outlined in the Schedule of Professional Service Fees.
Agency
5. We provide you with Booking & Advisory Services that allow you to acquire Travel Products from a Provider. We act as an agent for the Provider.
6. By acquiring Booking & Advisory Services from us, you agree that you have read and understood our terms and conditions and the terms and conditions of the Providers.
Fees and Commissions
7. We charge a fee for providing the Booking & Advisory Services to you. The fee is non-refundable, even if the Travel Product is not used.
8. All fees are outlined in the Schedule of Professional Service Fees.
9. We may receive a commission, fee, rebate, gift or financial incentives from Providers, in respect of your booking. Any commission, gift, fee, rebate and/or financial incentive received by us from Providers in relation to your booking is non-refundable in the event of cancellation.
Liability of Agency and Limitations of Liability
10. We are liable to you for providing Booking & Advisory Services in accordance with these terms and conditions.
11. Our travel Booking & Advisory Services come with guarantees under the Australian Consumer Law which cannot be excluded. These guarantees include that the services:
a. will be provided with due care and skill;
b. will be reasonably fit for the specified purpose;
c. can reasonably be expected to achieve the desired result; and
d. will be provided within a reasonable time.
12. If we do not meet any of the expectations set out in paragraph 11, you have rights under the Australian Consumer Law.
13. Subject to the Australian Consumer Law, we are not liable for any technical errors, corruption of any data, unauthorised access to your personal data, inaccuracies in information supplied by you or third parties, or failure to complete bookings when that failure is due to circumstances beyond our control.
14. Subject to the application of consumer guarantees which may be implied into the supply of Booking & Advisory Services to you, we are not otherwise liable to you or anyone else for any loss or damage which is suffered directly or indirectly in connection with the:
a. the delivery or non-delivery of the Travel Product; or
b. any act or omission of Providers or other third parties.
15. Apart from the rights you have under the Trade Practices Act that cannot be lawfully excluded, we shall not be liable for any inconvenience, delay, loss, death, injury or damage to you or your belongings or otherwise caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party suppliers, force majeure or any other event which is beyond our control.
16. Nothing in these terms and conditions is intended to exclude or restrict the application of consumer guarantees under consumer protection law.
Liability of the Provider
17. Once you have acquired Booking & Advisory Services from us, the Provider will provide you with the Travel Product on the terms and conditions agreed between you and the Provider. You should obtain and read the Provider's terms and conditions before acquiring Booking & Advisory Services from us.
18. The Provider is liable to you for a breach of obligations in providing you with the Travel Product.
19. As an agent of the Provider, we have no control over or liability for, the services provided by Providers. We cannot guarantee the performance of the Provider and we have no liability in respect of the supply of any Travel Products including any liability in contract, tort or otherwise, for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by any provider of travel services or products by Providers. All bookings with us are subject to the terms and conditions and limitations of liability imposed by the Provider.
Booking Terms
20. The Travel Products offered are subject to availability and can be withdrawn without notice by the Provider. Travel Products may also change at any time in accordance with any Provider's terms and conditions.
21. When making a booking, you must provide details of each traveller correctly. We have no responsibility for any loss or damage arising from the incorrect entry of a traveller's details.
22. Travel Products obtained through the Booking & Advisory Services are not guaranteed until payment has been made in full and documents have been processed.
23. It is your responsibility to contact the Provider prior to departure to ensure there is no change to the scheduled departure time.
24. Most airlines offer only electronic confirmation of your reservation, or 'e-ticketing'. We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number after making a booking. It is your responsibility to advise us if you have not received your e-ticket confirmation.
25. When making a booking you must advise your consultant of any medical, dietary or mobility conditions you may have.
26. When making a booking you must advise us if you are pregnant.
Payment Terms
27. All pricing is reflected in Australian Dollars unless otherwise specified.
28. All pricing is inclusive of goods and services tax (GST), or other such value added taxes where applicable.
29. Payments processed in foreign currency (currency other than the original card holders country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.
30. We sell Travel Products in two different ways:
a. as merchant, where we take payment directly from you at the time of booking confirmation; or
b. as retail, where your Travel Product will either be paid to the Provider directly at the time of booking or payable to the Provider on the date of travel.
31. Travel Products purchased in accordance with the 'retail' method, will not be bound by these terms and conditions and you are responsible for pursuing any claims of cancellation, re-scheduling, refunds or chargebacks directly with the merchant.
32. As the merchant we are governed by the terms and conditions of the Provider of the merchant facility.
33. A credit card or debit card fee may also be charged by certain Providers and low cost carriers. You will be notified of such charges prior to your purchase.
34. All charges, including the credit card fees, may be in another currency (e.g. EUR), which we will provide an estimate for in Australian dollars.
Refunds and Credits
35. If you cancel your Travel Product, your right to a refund or credit is subject to the terms and conditions of the Provider.
36. If the Provider is required to provide you with a refund or credit for the Travel Product, we will liaise with the Provider to arrange that refund. Where you are entitled to a refund, we are unable to provide you with this refund until we receive it from the Provider. Please note that most Providers take 60 – 90 days to process any refund.
37. Any refund or credit will be subject to these terms and conditions and will not include the Booking & Service Advisory fee, credit card fees or any commissions received. You may also be charged a cancellation fee by the Provider.
38. Where refunds for unused services are allowed, a service fee may be charged by the Provider against the value of the refund.
No Show
39. If you have a booking for a Travel Product (including flights and accommodation) but you do not show up to check-in or otherwise do not avail yourself of such Travel Product, you will not be entitled to any refund from us.
Cancellation and Amendments
40. If you amend or cancel your Travel Product, we reserve the right to charge the cancellation and amendment fees as per the Schedule of Professional Service Fees.
41. The Provider may charge cancellation and amendment fees in accordance with the terms and conditions agreed between you and the Provider. These will be in addition to the fees charged by us. We are not liable for any cancellation fees or refusals to refund made by the Provider.
42. Many Providers treat name changes and route and/or itinerary alterations as a full cancellation and these can incur full cancellation charges.
43. We will not charge a cancellation or amendment fee if you cancel or amend your booking due to a breach by us of our obligations to you or due to our fault.
Cancellations and Amendments for Online Low Cost Carrier Bookings Only
44. If your flight booking is with a low cost carrier, you can only cancel or change your booking by contacting the Provider directly.
Cancellations and amendments for hotel bookings only
Cancellations and Amendments for Hotel Bookings Only
45. Please review the cancellation policy for your hotel booking for any penalties that may apply.
Force Majeure
46. We will not be liable for any failure or delay in performing our obligations in booking the Travel Product that is due to events beyond our control.
47. If a force majeure event occurs that affects your booking, your entitlement to a refund, a credit or re-scheduled travel booking will depend on the Provider's terms and conditions.
48. If your booking is impacted by a force majeure event and you are entitled to a refund or credit from the Provider, we will facilitate this refund or credit.
49. The Booking & Service Advisory fee, credit card fees or any commissions received are non-refundable in the circumstance that a force majeure event occurs.
Low Cost Flights
50. If you book a low cost flight with us, we will make the booking on your behalf and your contract for your low cost flight will also be subject to the airline's booking terms and conditions.
51. It is your responsibility to ensure that all details of the booking are correct before proceeding. For any changes or cancellations, please contact the airline directly, quoting your reference.
Additional Airline Charges
52. Some Providers may also charge additional fees. Please check with the Provider for their full terms and conditions.
Hotel/Accommodation Bookings
53. Some Providers will require an additional charge to be paid locally (e.g. a resort fee) at the time of check in or check out. This amount is in addition to the amount shown during the booking process under the 'total booking cost' amount.
54. There may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking (e.g. local taxes, sales tax etc.). Any local taxes will be payable by you directly to the Provider at the time of check in/check out.
Changes in Price and Itineraries
55. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent.
56. If a Provider changes any part of your booking for reasons beyond its control, we will use our reasonable endeavours to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Any refund would be subject to the Travel Provider terms and conditions.
57. These terms and conditions are subject to variation at any time. Any variation will be displayed here, and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.
Your Obligations and Warranties
58. You warrant to us that:
a. you are at least 18 years old and have the power, capacity and authority to enter into a binding contract with us and with the Providers of the Travel Products that you acquire;
b. you have read and understood these terms and conditions and if booking on behalf of third parties, you have conveyed these terms and conditions to them;
c. the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process;
d. you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire adequate insurance cover; and
e. you will use the Booking & Advisory Services in accordance with these terms and conditions and you will not use the Booking & Advisory Services in any way to breach any laws or defame anyone.
Jurisdiction and Law
59. All matters arising out of or in connection with the Booking & Advisory Services and these terms and conditions are governed by the laws of Victoria, Australia. By acquiring the Booking & Advisory Services, you consent and submit to the exclusive jurisdiction of the laws of Victoria, Australia.
Definitions
" We" and "us" means Darebin Travel.
" You" or "your" means any user of our Website or any person who acquires the Booking & Advisory Services, including any person who acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person).
" Booking & Advisory Services" means services provided by us to you in assisting you to acquire a Travel Product from a Provider and includes advisory and consulting services.
"Force Majeure” means, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, adverse weather conditions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion and generalised lack of availability of raw materials or energy.
“ Travel Provider” or "Provider" or "Providers" means the company or person who provides you with the Travel Product on terms and conditions agreed with you.
" Travel Product" means the service or product provided by a Provider, for example, an airline or a hotel.
" Website" means our website https://deluxelife.com.au/
Schedule of Professional Service Fees
|
Planning Fee |
$125 per itinerary. Creating unique travel itineraries is our specialty. For detailed quotations providing tailored recommendations for custom designed tours, a non-refundable planning fee applies. Should you proceed with booking, this fee is credited towards your trip.
|
|
Service Fees |
$40 Domestic/Trans-Tasman airfare per person or as discounted
|
|
$150.00 International airfare per person or as discounted
|
|
|
$50.00 Domestic/Trans-Tasman business class airfare per person or as discounted
|
|
|
$200.00 International business class airfare per person or as discounted |
|
|
NIL Domestic/Trans-Tasman package, tour, or cruise per booking
|
|
|
NIL International package, tour, or cruise per booking |
|
|
$ Other Services dependent on service explained to you |
|
|
$200 to $500 Itinerary planning per booking (credited towards reservation once booked) |
|
|
Deposit & Balance |
For all bookings, the initial deposit is 20% and the balance of payment is due 60 days before departure. If Travel Provider terms and conditions vary, we may request an additional deposit from you, after the initial deposit is paid, plus the balance payment date may also vary. After you have paid your initial deposit, you will have five days cooling off period to accept these Booking & Advisory Terms and Conditions, during which time your deposit is refundable. After 5 days has passed, or you have accepted the Terms and Conditions, the deposit will automatically become non-refundable. Note, some Travel Products must be paid in full at time of booking. Service Fees must also be paid at time of booking and are non-refundable. After you pay the balance of payment this will become fully non-refundable 60 days before travel, or earlier, if specified by the supplier. |
|
Amendment Fees |
Changes to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
|
|
Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
|
|
|
Cancellation Fees |
Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $75 per passenger per booking in addition to Provider and credit card fees.
|
|
Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $150 per passenger per booking in addition to Provider and credit card fees.
|
|
|
Credit Card Fees |
Visa - an additional 2.0% applies
|
|
Mastercard - an additional 2.0% applies
|
|
|
American Express - an additional 2.0% applies
|
(All fees exclude GST, where applicable).
Privacy Notice
Darebin Travel collects your personal information to enable us to respond to your queries and provide you with the Booking & Advisory Services, including assisting in arrangements with Providers (such as hotels and flights).
We will also use your personal information to personalise the service we provide you, including your experience on our, and other, websites, and to provide you with information about our, and our partners’, business, products and services. Your personal information may be shared between entities within Darebin Travel and with DeluxeLife Pty Ltd (ACN: 647 484 115), disclosed to suppliers, Providers, our cloud infrastructure, our contractors and to others where authorised or required by law. Some of these entities may be located overseas.
ANNEXURE – TRAVEL TIPS FOR TRAVEL PRODUCTS
These tips set out below are NOT legally binding terms and conditions.
Passports, Visas and Health Requirements
It is your responsibility to ensure that you have the required documents, including visas and passports, before travelling to a destination. For more information please log on to www.dfat.gov.au and www.smarttraveller.gov.au. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australians and non-Australian passport holders. For more information, log on to www.visalink.com.au. You need to ensure that you have at least 6 months validity on your passport from the date of your departure return.
For International travellers booked on flights to the USA, including Hawaii, it is now mandatory, under the Visa Waiver Program to receive an electronic authorisation known as ESTA (Electronic System for Travel Authorisation) no less than 72 hours before travel to the USA. This can be obtained from the following website: https://esta.cbp.dhs.gov/esta/ .
For international travellers booked on flights to Canada, you either need a visitor visa or an Electronic Travel Authorization (eTA) to fly to, or transit through, a Canadian airport. An eTA can be obtained from the following website: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. You need to contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended before your travel departure date.
Travel Advice
We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website at www.dfat.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit.
Ticketing
For international and domestic departure, e-tickets will be issued upon payment and completion of the booking process. All other travel documentation, such as hotel booking confirmations, will be emailed to the email address you provided as an e-document. Should the Provider issue paper vouchers, these will be posted to the address you provided.
Baggage Allowance
Baggage allowance varies from airline to airline and in many cases the airfare you have paid may not include the cost to cover checked baggage. Please check with your Travel Advisor and/or the airline providing your flights for the allowances.
Frequent Flyers & Special Requests
For more information on whether your airfare is eligible for Frequent Flyer rewards, please contact the airline directly. When booking online, please ensure that you have entered your correct number. For bookings made by telephone via our Customer Service Team, please advise of your Frequent Flyer details and these will be added to your reservation. We do not take any responsibility should an airline not register your trip. You should retain copies of your air ticket and boarding pass.
Special requests will be passed on to the Providers but cannot be guaranteed.