River/Barge Cruise
21 days
$AUD 587 per day
Departure: Bordeaux, France
Arrival: Lyon, France
River/Small ship/Barge
Discover the magic of France by river
Your journey starts in Bordeaux on a luxurious river cruise. Your friendly crew are ready to receive you on board the luxurious Scenic Diamond.
Bordeaux is one of the most desirable places in France to live and visit, with its waterfront rich in architecture and bustling with locals and visitors promenading, sipping coffee or wine from the surrounding renowned vineyards, a landscape that’s also dotted with beautiful castles.
This morning is spent on board relaxing as you cruise into the beautiful 13th century port of Libourne. Head up to the Sun Deck to bask in the sunshine and enjoy the scenery along the Dordogne River rolling by. Or perhaps drop into Scenic Culinaire for a French cooking class.
Spend the afternoon in the nearby town of Saint-Émilion, a World Heritage-listed medieval village with world-famous wineries, beautiful architecture and historic monuments. You will enjoy a guided tour of the caves and catacombs beneath the city, including a Monolithic church built from limestone, whose 38-metre-long bell tower can be seen above ground.
This evening your Scenic Space-Ship will be docked overnight in Libourne.
Freechoice:
Choose from one of these Scenic Freechoice activities:
Walking tour of Libourne: Join your local guide for a walking tour of Libourne, the fortified harbour town with a rich history linked to the trade of wool, wine, salt and wood.
Wine tasting at Château Siaurac: Located in the prestigious Pomerol wine-growing region, Château Siaurac is the largest and most iconic estate of the appellation.
Biking and tasting at Château Siaurac: Cycle through this acclaimed wine-growing region to the impressive estate of Château Siaurac where you will learn about the wines produced at this property and enjoy a tasting.
Paint and Pour: Join a local artist for a class on the Sun Deck of Scenic Diamond. Enjoy the magnificent river views, learn watercolour techniques and create your own masterpiece while sipping on delicious local wines.
This afternoon your Scenic Space-Ship will sail onwards to Fort Medoc where you will dock overnight.
The name Médoc is synonymous with exceptional wines. Considered the world’s leading red wine producer, Médoc has been a winemaking region since the 18th century. Today you will have the chance to explore this remarkable wine region.
Freechoice:
Explore your way with a Scenic Freechoice excursion:
Medoc wine tasting by coach: With more than 16,000 hectares of vineyards across eight appellations, Medoc is home to the epic ‘Route des Chateaux’, or ‘Route of Castles’. On this coach tour you will travel through this scenic region to a local winery and enjoy a tasting of their wines.
Medoc wine tasting by bicycle: Discover the spectacular Médoc countryside by e-bike today and see many grand aristocratic châteaux in the world’s leading red wine producing region. Afterwards, sample the region’s finest at one of the prestigious estates.
Enrich
Tonight, enjoy an exclusive Scenic Enrich experience:
Classical Concert at Chateau d’Agassac: Set in spectacular surrounds in the Médoc countryside, Château d'Agassac is truly enchanting. Dating back to the 13th century the Château is one of the oldest winemaking establishments in the region and is the venue for your unforgettable evening concert.
Wander through the château and its gardens and soak in the ambiance of this magnificent property before a string quartet performs classical masterpieces for your enjoyment.
This morning will be spent cruising towards Cadillac.
Founded in the 13th century, the charming, fortified city of Cadillac is centred around its magnificent château. Seventeenth century French explorer Anthony Laumet rose high in the French fur trade and in 1701 established the port of Fort Pontchartrain du Détroit, which would become modern day Detroit where the American auto industry began. The Cadillac car is named in his honour.
Today you have the choice between many different experiences in the region surrounding Cadillac, from its bucolic countryside to its historic castles.
Freechoice:
This morning explore your way with one of these Scenic Freechoice excursions:
Sauternes by coach: Venture into the Sauternes region with a visit to either Château Rayne Vigneau or Château La Tour Blanche (the group will be split into two). Enjoy a delicious tasting of the chateau’s fine wines as you take in the stunning views of the vineyard and surrounds.
Sauternes by bike: Cycle through the rolling vineyards of Sauternes to the Grand Cru Classé estate of Chateau Mayne la Merci for a tasting. Learn the history of winemaking here and the process involved in production from time of harvest, grape to wine, length of maturing and, of course, the tasting pleasure.
Freechoice:
Choose from this afternoon’s Scenic Freechoice activities:
Roquetaillade Castle: The first fortress here was built by Charlemagne, or Charles the Great, in the 10th century. Today, the architectural jewel of Roquetaillade Castle, which comprises two castles and a chapel, dates from around the 13th century. You'll tour the castle with the family whose ancestors have resided here for more than 700 years.
Biking to Château Benauge: Join a local guide as you cycle through the landscapes of the Gironde towards the impressive Château Benauge. The Château, which dates to the 11th century, maintains a strategic position at one of the highest points of the Gironde allowing for breathtaking views.
Château Toulouse-Lautrec: This historic estate dates back over five centuries and is considered one of the oldest estates in the region. Château Toulouse-Lautrec was the family home of renowned French artist Henri de Toulouse-Lautrec. During a guided tour you will discover the historic rooms of the estate including the apartments of the famous painter, which still house some of his greatest works.
This morning you will wake in the fascinating city of Bordeaux, which you can explore by foot, bike or through a cooking class. It has been an important trading port since the Middle Ages, thanks to its strategic location on the river flowing to a sea port.
Freechoice:
The choice is yours with this morning’s Scenic Freechoice:
Guided tour of Bordeaux: Join your local guide on a tour of Bordeaux. Discover the highlights of the city by coach and on foot, such as the magnificent Gothic cathedral and Place de la Bourse, which is home to the famous ‘Water Mirror.’ Along the way, you’ll learn interesting facts about the city’s history, culture and way of life. Afterwards you'll have free time to explore the streets and go shopping at your leisure.
Cycling tour of Bordeaux: Pedal through historic Bordeaux on a guided cycling tour. Cross bridges to see the Royal Gate and the Palais Rohan, relax in pretty public gardens and sample delicious treats such as canelé, a custard cake.
Shop with a chef & Scenic Culinaire: Gourmands can join Scenic’s on board chef on a visit to a local food market where you will have an opportunity to shop for and taste the best ingredients this region has to offer. Upon returning to your Scenic Space-Ship, head to the Scenic Culinaire cooking school for an interactive cooking demonstration making some of France’s most popular and delicious dishes using the ingredients you have just bought.
Back on board, your Cruise Director will organise a special treat for you, with a tasting of fresh Oysters delivered straight from the waters of Arcachon Bay.
Enrich
This evening’s Scenic Enrich:
Les Bassins de Lumiere: You will be given after-hours access to Les Bassins de Lumierès this evening, Bordeaux's former submarine base which has been transformed into an impressive art installation. On arrival, you will be welcomed with a glass of champagne and be immersed in the exhibit with an exclusive show.
Today you’ll continue your exploration of Bordeaux and its surrounding regions.
Freechoice:
Explore your way with one of this morning’s Scenic Freechoice excursions:
Cité du Vin Museum: Take a local tram to the Cité du Vin Museum and enjoy an interactive journey of wine discovery. The Cité du Vin gives a different view of wine, across the world, across the ages, across all cultures and all civilisations.
Tour Bordeaux by Motorbike & Sidecar: Join your host as you cruise through Bordeaux in the side car and/or on the back of a motorcycle. Starting in the Chartrons district you will see the Place de la Bourse, the Porte Cailhau and Saint Croix before crossing to the right bank where you will explore the Saint-Pierre district.
Visit Arcachon: Join your local guide for a walking tour of the charming bayside town of Arcachon, finishing your visit at Baltard market, an undercover food hall where stallholders tout local delicacies. Enjoy some time at leisure to explore this elegant town yourself or wander to the seven-kilometre-long beach Plage d’Arcachon, which borders the main shopping and dining precinct.
This afternoon you’ll enjoy time at leisure on board as you sail towards Bourg.
Your ultra-luxury Scenic Space-Ship will be docked in Bourg today, a picturesque town set on a rocky promontory. Built as a defensive château, it’s a maze of ancient alleyways, moats and bell towers on the Dordogne.
Freechoice:
Choose from today’s Scenic Freechoice activities:
Bourg tour with carriages Museum: Situated inside the grounds of Bourg Castle, visit the carriages Museum with a local guide and discover the unique collection of horse-drawn carriages on display. In addition, visit the 16th-century passageway to the guard’s rooms and immense WWII oil tanks.
Full day excursion to Cognac: The fortified city of Cognac is renowned for producing some of the world’s finest brandy. You’ll be taken on a walking tour of the town and have some free time to explore on your own, followed by lunch at a local restaurant. After lunch, you will travel to the breathtaking estate of famed Rémy Martin, which you will tour before sampling some of the cognacs.
This morning you will sail towards Blaye. Most famously, this petite hamlet is home to a World Heritage-listed citadel that was constructed to protect Bordeaux city, from enemy attacks.
Freechoice:
This morning, choose your Scenic Freechoice activity:
Walking tour of Blaye: Stroll through the charming city of Blaye with a local guide, a World Heritage-listed monument that overlooks the Gironde Estuary.
Active walking tour of Blaye: Tour the fascinating citadel of Blaye on an active walking tour with a local guide. Gain an understanding of the defence system created by the famous architect Sébastien Vauban.
Guided cycling along the Captain’s Road: Join an active cycling tour along the Captain’s Road, which is named in honour of the WWI captains who chose to purchase their homes along this beautiful stretch of waterway in the early 20th century.
Visit Chateau de la Roche Courbon:In the 15th century, Château La Roche Courbon was built on a high cliff overlooking the River Bruant. Guests will discover this fortified castle transformed into a historic château with sprawling manicured gardens during a guided visit.
This afternoon your Scenic Space-Ship will make its way back to Bordeaux for your final evening on board.
Enjoy watching a rolling tapestry of the Rhône River as you sail towards Lyon, the gastronomic heart of France, where you will arrive this evening. Soak up the uninterrupted vistas from your luxury suite, many of which have a window that converts into a Scenic Sun Lounge.
Perhaps you’d like to spend time in the state-of-the-art gym doing an invigorating workout or if you’d prefer to wind down, head to the wellness centre for a relaxing massage^. Savour regional cuisine in Crystal Dining or sharpen your skills on French cookery at a lesson in Scenic Culinaire.
Enrich
Tonight, admire the beauty of one of the city’s grandest Baroque buildings, Trinity Chapel. Built in the 17th century, the interior is decadently covered in Carrera marble. As a special Scenic guests, you will be treated to an exclusive experience, join your fellow guests for a breath-taking acapella choir performance in this wonderful setting.
This morning you will arrive in Viviers, often described as an open-air museum for its rich medieval heritage and architecture.
Freechoice:
Make your selection for this morning’s Scenic Freechoice experiences:
Walking tour of Viviers: Enjoy a walking tour with your local guide to explore Viviers, a town with an important heritage and rich past. Admire the many monuments and architectural treasures such as the Cathedral of St. Vincent, which was first built in the 11th century and is resplendent in 18th-century gothic style and a Renaissance facade. Afterwards, enjoy some free time to explore Viviers at your leisure.
French Resistance Walking Tour: During a walking tour of Viviers, learn about the French Resistance, who fought against the Nazi Occupation of France during World War II. Hear local stories of heroism and daring missions as you explore the historic town.
Freechoice:
This afternoon, choose to explore your way with these Scenic Freechoice options:
Ardèche Nature Park with Caverne du Pont-d'Arc Museum: Explore the Ardèche Nature Park, which stretches from the Rhône Valley to the Ardeche Mountains and contains medieval fortress ruins. You will also be immersed in the Caverne du Pont-d’Arc Museum, the largest decorated Palaeolithic cave replica in the world. The original site was deemed too fragile for public access, so this replica cave was built only a few kilometres from the actual cave.
Explore the caves in the Ardeche Nature Park: Drive through the rugged natural beauty of Ardeche Nature Park, from the Ardeche Gorge to the equally impressive Madeleine Caves, where you can admire the intricate rock formations, stalagmites and stalactites, and underground lakes. (The Madeline caves are located underground and comprise of numerous steps, a moderate degree of fitness and sturdy shs are required for this tour).
Excursion to Grignan de Provence: Join your local guide in an exploration of this beautiful town; see the mighty castle that dominates from a hilltop, as well as the Collegiate Church of the Holy Saviour, before enjoying some time at leisure.
Leaving Avignon early this morning, your Scenic Space-Ship will depart for Arles. Founded by Julius Caesar, this city is rich in Roman history and is thought to have the largest number of Roman ruins after The Eternal City itself. It was also home to Vincent Van Gogh in 1888, who drew inspiration from the landscape for a multitude of his paintings and drawings.
Freechoice:
Decide how you will spend your day with todays’ selection of Scenic Freechoice options:
Guided tour of Arles: Take a short walk from your Scenic Space-Ship to the heart of Arles. The city is home to some impressive Roman ruins, including Las Arenas, an amphitheatre that seats 20,000 and is still in use today. Experience the vibrant colours and striking quality of Arles' light - it will be easy to see why the city has inspired so many artists.
Visit Les Baux with Carrières de Lumières: Journey to the stunning medieval village of Les Baux, perched on a rocky outcrop and often regarded as one of France’s most beautiful villages. Visit a former quarry in the Les Baux region that is now the site of Carrières de Lumières, an enormous 7,000 square-metre site that hosts a visual and musical production highlighting the works of notable world-famous artists.
Ancestry of the Kitchen: Visit a local olive farm where you will learn the techniques of olive oil production. Here you will meet with a local who’s family have worked the land on this Olive Farm for centuries and who will share insight into everyday life in the region, as well as divulge traditional Provencal recipes.
Cosmetics Workshop: The Provence region is renowned for its spectacular scenery, the production of aromatic herbs and lavender that at certain times throughout the year (typically late June to Mid-August) cover the region in beautiful shades of purple. During this excursion, visit a local organic farm that produces a variety of essential oil from lavender, thyme, rosemary and many more herbs. Learn about the health benefits of these plants, how to produce the essential oils and make your own lavender-based cream to take home with you.
This afternoon is free to explore Arles at your own pace or return to your Scenic Space-Ship and indulge in an on board painting class. Vincent Van Gogh once said that 'The whole future of art is to be found in the South of France' this is just one example of the high regard this region is held by artists the world over. Learn about the artistic heritage of this region while painting a masterpiece of your own.
Avignon is known as the gateway to Provence, a region blanketed in vineyards and lavender fields, rolling hills and historic villages. Today you will have the chance to explore more of this captivating part of southern France.
Freechoice:
Explore your way with one of today’s Scenic Freechoice options:
Excursion to Luberon villages and Senanque Abbey: Visit the village of Gordes, considered “one of the most beautiful villages in France”. Teetering high above the hills of Luberon, Gordes’ stone buildings spiral around the rock on which it is perched, its church and castle at the apex. After Gordes, you will visit nearby Senanque Abbey, a picturesque Cistercian Abbey.
Wine tasting in Chateauneuf du Pape: The fertile banks of the Rhône are peppered with Côte du Rhône vineyards, including at the village of Châteauneuf-du-Pape, where centuries of wine production make for a very fascinating history. Take this opportunity to sample some of the region’s most celebrated wines.
Lavender Museum with visit to the village of Roussillon: Roussillon and its Ochre Trail are among the main attractions on Luberon's ochre circuit, a landscape of ochre cliffs. Take a guided tour through this charming village before a visit to a local lavender producer where you will learn how lavender is grown, harvested and utilised in this region.
Shop with a chef & Scenic Culinaire: Gourmands can join Scenic’s on board chef on a visit to a local food market where you will have an opportunity to shop for and taste the best ingredients this region has to offer. Upon returning to your Scenic Space-Ship, head to the Scenic Culinaire cooking school for an interactive cooking demonstration making some of France’s most popular and delicious dishes using the ingredients you have just bought. (Please note: Avignon Markert is closed on a Monday)
Board an included flight from Bordeaux to Lyon where you will be welcomed on board by the friendly crew of the Scenic Sapphire.
This morning your Space-Ship will arrive in Tournon, a hillside village with terraced vineyards, an enchanting castle dating back to the 10th century and quaint cobblestoned streets.
Freechoice:
Spend this morning at your preferred pace with one of the following Scenic Freechoice experiences:
Walking tour of Tournon: Explore the riverside town of Tournon by foot. Discover its fascinating history and make a stop at the impressive castle built between the 10th and 16th centuries that dominates the town. Afterwards you have free time to wander the narrow streets of Tournon or cross France's oldest suspension bridge to the neighbouring town of Tain l'Hermitage, home to prestigious chocolatiers Valrhona Chocolate, which has been operating here since 1922.
Hiking through the vineyards in Tournon: Get close to nature as you hike through the sloping vineyards that overlook the Rhône River above Tournon. Learn about the local wine production and taste some of the delicious drops of the region.
Biking along the Rhône: Enjoy a guided cycling tour along the banks of the Rhône through picturesque villages to the charming recreational village of Glun.
This afternoon enjoy a refreshing drink on the terrace of Tournon Castle. This ancient castle holds prime position overlooking the Rhône river and the surrounding terraced vineyards.
Your Scenic Space-Ship will depart Chalon-sur-Saône early this morning and sail to Tournus, a riverside town founded by the Romans, its dominating abbey a splendid example of Romanesque architecture.
Freechoice:
Make your selection for today’s Scenic Freechoice experiences:
Excursion to Chateau de Cormatin: Transfer by coach from Tournus to the historic Château de Cormatin, built in 1606. The castle boasts a fascinating history and has been lovingly restored back to its original glory. Admire the castle’s gilded rooms, moat, water features and more than 10 hectares of manicured gardens on a guided tour.
Truffle Tasting: Meet a local truffle farmer and his dog and learn the tricks and techniques of truffle farming before enjoying a tasting of his delicious produce.
Cooking Class at the restaurant of Georges Blanc: Take a short coach transfer to the villages of Vonnas where you will have a short orientation tour before visiting the restaurant of the three star Michelin Chef, Georges Blanc for a cooking demonstration. After the cooking demonstration, take the opportunity to visit the village museum, the Museum has been loving created by Georges Blanc in dedication to his family who have lived and worked in this region of France for 150 years, with his great-grandparents first settling in Vonnas in 1872 where they opened a lemonade cafe.
Cooperage demonstration: Just steps from your Space-Ship, witness the long-standing tradition of barrel making. Admire a skilled artisan as they show you the secret of this art and learn how this craft still plays a crucial role in wine and spirit making.
Tonight, your on board Chef has specially sourced local Truffles and will cook an extraordinary welcome dinner showcasing the regions Truffles.
Perhaps wake up to a coffee delivered to your suite by your personal butler and enjoy a leisurely breakfast at Crystal Dining as your Scenic Space-Ship cruises along the Saône River. You will be sailing towards Chalon-sur-Saône. An idyllic base for exploring the Burgundy wine region, Chalon-sur-Saône is a charming town with half-timbered houses and a magnificent Gothic cathedral just south of Beaune, often referred to as the epicentre for nophiles.
Freechoice:
Explore your way with a choice from these Scenic Freechoice experiences:
Guided tour of Beaune and Les Hospices: From Chalon-sur-Saône, you will travel through spectacular countryside past stone houses and vineyards to the beautiful town of Beaune, where you will join a guided tour. The highlight will be the spectacular Les Hospices de Beaune, a Gothic-style hospital founded in the Middle Ages, with decorative flamboyant roof tiles, surrounded by vineyards producing prestigious wine and now housing a museum. You will have free time to explore the town at your own leisure before returning to your Scenic Space-Ship.
Local Estate Visit; Visit a local estate situated in the heart of Burgundy. This Burgundy wine domain is a place full of history where you will be able to taste the wines from Côte de Beaune surrounded by unique architecture.
Photography Museum; Learn the history of photography in the town where it was first invented. The museum aims to explain photography since its invention through to the digital image, with a collection including almost three million photographs and objects, which you will observe during a guided tour. (Please note: This is closed on a Tuesday).
Wake up this morning in Lyon. This fascinating city rivals Paris in the culinary stakes, was home to prestigious chef Paul Bocuse and the Lumiere brothers who invented the cinematograph, has a long history of silk production, and comprises ancient Roman ruins and fascinating subterranean passageways that date to the 4th century.
Freechoice:
Make your selection for today’s Scenic Freechoice:
Guided tour of Lyon: Traverse Lyon’s hidden traboules, secret passageways that were built for easy transport of silk and other textiles. There are hundreds in the region and some date to the 4th century; they were used in World War II by the Resistance. You will also visit Notre Dame de Fourviere, a majestic basilica built in 1872 that also offers a fabulous vantage point for views across Lyon.
Silk painting workshop: Lyon has a rich heritage in silk production that dates back almost five centuries when Louis XI chose the city as a potential base for the silk weaving industry. In the 19th century, silk was one of the city’s largest industries. During a workshop, learn about the history and process of its production.
Excursion to Perouges: Visit the medieval walled village of Perouges, perched atop a hill overlooking the Ain River. The village has been well-preserved since the 14th century and is one of the most picturesque villages in the region.
The afternoon is free to wander the cobbled streets of Lyon. Perhaps you’d like to spend time sampling local dishes in a bouchon ‘local eating houses’ or head to the Le Halles de Lyon Paul Bocuse, an undercover gourmet market that will tickle your tastebuds.
This evening, a local pâtissier will come on board with a selection of their finest desserts for your dining pleasure.
This morning you’ll have time to relax on board as your Scenic Space-Ship cruises towards the city of Avignon in Provence. Known as the City of the Popes, Avignon is rich in history and astounding medieval architecture but has a youthful energy to it with a buzzing arts scene. The former 14th century papal capital is circled by city walls, home to the magnificent World Heritage-listed Palais des Papes (Pope’s Palace), one of the largest surviving Gothic palaces in Europe, and the remaining four arches of the famous Pont d’Avignon bridge, which was once the only way to cross the Rhône between Lyon and the Mediterranean Sea.
Freechoice:
Choose from a selection of Scenic Freechoice options this afternoon:
Guided walking tour: From the ship, you will be guided on a walk in Avignon, to the historic city walls and the Pope’s Palace, home to the Papacy and seat of Western Christianity in the 14th century. Avignon is filled with cobblestoned streets and the palace comprises numerous steps, so a moderate degree of fitness is required for this tour.
Excursion to Pont Du Gard: Visit the ancient Roman aqueduct, Pont du Gard, on a guided tour. Dating to the middle of the first century, this engineering masterpiece was designed to carry water to the city of Nîmes.
Kayaking at Pont du Gard: Paddle along the Gardon River towards the impressive and well-preserved Pont du Gard, the ancient aqueduct which dates to the Roman empire.
Enrich
This evening’s Scenic Enrich:
Private classical concert and dinner at the Pope’s Palace: You will be treated to a truly unforgettable classical concert at the prestigious Pope’s Palace of Avignon. When the doors are closed to the general public, you’ll have one of the most visited sites in France to yourself. Upon arrival, you will be ushered into the grandiose palace for an exclusive gala dinner and a concert by a trio of musicians. Be immersed in the beauty of famous classical pieces, which gain a new fascinating dimension inside the palace’s walls.
Depart after a wonderful farewell breakfast. Lyon is the end of your cruise, but it will be the start of a lifetime of wonderful memories.
This itinerary is a guide only and may be amended for operational reasons such as high and low water. As such, the cruise may operate altered from that stated above. Please refer to our terms and conditions.
^Massage/spa treatments at additional cost.
Please note: Scenic Culinaire capacity is limited.
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a. as merchant, where we take payment directly from you at the time of booking confirmation; or
b. as retail, where your Travel Product will either be paid to the Provider directly at the time of booking or payable to the Provider on the date of travel.
31. Travel Products purchased in accordance with the 'retail' method, will not be bound by these terms and conditions and you are responsible for pursuing any claims of cancellation, re-scheduling, refunds or chargebacks directly with the merchant.
32. As the merchant we are governed by the terms and conditions of the Provider of the merchant facility.
33. A credit card or debit card fee may also be charged by certain Providers and low cost carriers. You will be notified of such charges prior to your purchase.
34. All charges, including the credit card fees, may be in another currency (e.g. EUR), which we will provide an estimate for in Australian dollars.
Refunds and Credits
35. If you cancel your Travel Product, your right to a refund or credit is subject to the terms and conditions of the Provider.
36. If the Provider is required to provide you with a refund or credit for the Travel Product, we will liaise with the Provider to arrange that refund. Where you are entitled to a refund, we are unable to provide you with this refund until we receive it from the Provider. Please note that most Providers take 60 – 90 days to process any refund.
37. Any refund or credit will be subject to these terms and conditions and will not include the Booking & Service Advisory fee, credit card fees or any commissions received. You may also be charged a cancellation fee by the Provider.
38. Where refunds for unused services are allowed, a service fee may be charged by the Provider against the value of the refund.
No Show
39. If you have a booking for a Travel Product (including flights and accommodation) but you do not show up to check-in or otherwise do not avail yourself of such Travel Product, you will not be entitled to any refund from us.
Cancellation and Amendments
40. If you amend or cancel your Travel Product, we reserve the right to charge the cancellation and amendment fees as per the Schedule of Professional Service Fees.
41. The Provider may charge cancellation and amendment fees in accordance with the terms and conditions agreed between you and the Provider. These will be in addition to the fees charged by us. We are not liable for any cancellation fees or refusals to refund made by the Provider.
42. Many Providers treat name changes and route and/or itinerary alterations as a full cancellation and these can incur full cancellation charges.
43. We will not charge a cancellation or amendment fee if you cancel or amend your booking due to a breach by us of our obligations to you or due to our fault.
Cancellations and Amendments for Online Low Cost Carrier Bookings Only
44. If your flight booking is with a low cost carrier, you can only cancel or change your booking by contacting the Provider directly.
Cancellations and amendments for hotel bookings only
Cancellations and Amendments for Hotel Bookings Only
45. Please review the cancellation policy for your hotel booking for any penalties that may apply.
Force Majeure
46. We will not be liable for any failure or delay in performing our obligations in booking the Travel Product that is due to events beyond our control.
47. If a force majeure event occurs that affects your booking, your entitlement to a refund, a credit or re-scheduled travel booking will depend on the Provider's terms and conditions.
48. If your booking is impacted by a force majeure event and you are entitled to a refund or credit from the Provider, we will facilitate this refund or credit.
49. The Booking & Service Advisory fee, credit card fees or any commissions received are non-refundable in the circumstance that a force majeure event occurs.
Low Cost Flights
50. If you book a low cost flight with us, we will make the booking on your behalf and your contract for your low cost flight will also be subject to the airline's booking terms and conditions.
51. It is your responsibility to ensure that all details of the booking are correct before proceeding. For any changes or cancellations, please contact the airline directly, quoting your reference.
Additional Airline Charges
52. Some Providers may also charge additional fees. Please check with the Provider for their full terms and conditions.
Hotel/Accommodation Bookings
53. Some Providers will require an additional charge to be paid locally (e.g. a resort fee) at the time of check in or check out. This amount is in addition to the amount shown during the booking process under the 'total booking cost' amount.
54. There may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking (e.g. local taxes, sales tax etc.). Any local taxes will be payable by you directly to the Provider at the time of check in/check out.
Changes in Price and Itineraries
55. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent.
56. If a Provider changes any part of your booking for reasons beyond its control, we will use our reasonable endeavours to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Any refund would be subject to the Travel Provider terms and conditions.
57. These terms and conditions are subject to variation at any time. Any variation will be displayed here, and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.
Your Obligations and Warranties
58. You warrant to us that:
a. you are at least 18 years old and have the power, capacity and authority to enter into a binding contract with us and with the Providers of the Travel Products that you acquire;
b. you have read and understood these terms and conditions and if booking on behalf of third parties, you have conveyed these terms and conditions to them;
c. the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process;
d. you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire adequate insurance cover; and
e. you will use the Booking & Advisory Services in accordance with these terms and conditions and you will not use the Booking & Advisory Services in any way to breach any laws or defame anyone.
Jurisdiction and Law
59. All matters arising out of or in connection with the Booking & Advisory Services and these terms and conditions are governed by the laws of Victoria, Australia. By acquiring the Booking & Advisory Services, you consent and submit to the exclusive jurisdiction of the laws of Victoria, Australia.
Definitions
" We" and "us" means Darebin Travel.
" You" or "your" means any user of our Website or any person who acquires the Booking & Advisory Services, including any person who acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person).
" Booking & Advisory Services" means services provided by us to you in assisting you to acquire a Travel Product from a Provider and includes advisory and consulting services.
"Force Majeure” means, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, adverse weather conditions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion and generalised lack of availability of raw materials or energy.
“ Travel Provider” or "Provider" or "Providers" means the company or person who provides you with the Travel Product on terms and conditions agreed with you.
" Travel Product" means the service or product provided by a Provider, for example, an airline or a hotel.
" Website" means our website https://deluxelife.com.au/
Schedule of Professional Service Fees
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Planning Fee |
$125 per itinerary. Creating unique travel itineraries is our specialty. For detailed quotations providing tailored recommendations for custom designed tours, a non-refundable planning fee applies. Should you proceed with booking, this fee is credited towards your trip.
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Service Fees |
$40 Domestic/Trans-Tasman airfare per person or as discounted
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$150.00 International airfare per person or as discounted
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$50.00 Domestic/Trans-Tasman business class airfare per person or as discounted
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$200.00 International business class airfare per person or as discounted |
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NIL Domestic/Trans-Tasman package, tour, or cruise per booking
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NIL International package, tour, or cruise per booking |
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$ Other Services dependent on service explained to you |
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$200 to $500 Itinerary planning per booking (credited towards reservation once booked) |
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Deposit & Balance |
For all bookings, the initial deposit is 20% and the balance of payment is due 60 days before departure. If Travel Provider terms and conditions vary, we may request an additional deposit from you, after the initial deposit is paid, plus the balance payment date may also vary. After you have paid your initial deposit, you will have five days cooling off period to accept these Booking & Advisory Terms and Conditions, during which time your deposit is refundable. After 5 days has passed, or you have accepted the Terms and Conditions, the deposit will automatically become non-refundable. Note, some Travel Products must be paid in full at time of booking. Service Fees must also be paid at time of booking and are non-refundable. After you pay the balance of payment this will become fully non-refundable 60 days before travel, or earlier, if specified by the supplier. |
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Amendment Fees |
Changes to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
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Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
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Cancellation Fees |
Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $75 per passenger per booking in addition to Provider and credit card fees.
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Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $150 per passenger per booking in addition to Provider and credit card fees.
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Credit Card Fees |
Visa - an additional 2.0% applies
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Mastercard - an additional 2.0% applies
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American Express - an additional 2.0% applies
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(All fees exclude GST, where applicable).
Privacy Notice
Darebin Travel collects your personal information to enable us to respond to your queries and provide you with the Booking & Advisory Services, including assisting in arrangements with Providers (such as hotels and flights).
We will also use your personal information to personalise the service we provide you, including your experience on our, and other, websites, and to provide you with information about our, and our partners’, business, products and services. Your personal information may be shared between entities within Darebin Travel and with DeluxeLife Pty Ltd (ACN: 647 484 115), disclosed to suppliers, Providers, our cloud infrastructure, our contractors and to others where authorised or required by law. Some of these entities may be located overseas.
ANNEXURE – TRAVEL TIPS FOR TRAVEL PRODUCTS
These tips set out below are NOT legally binding terms and conditions.
Passports, Visas and Health Requirements
It is your responsibility to ensure that you have the required documents, including visas and passports, before travelling to a destination. For more information please log on to www.dfat.gov.au and www.smarttraveller.gov.au. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australians and non-Australian passport holders. For more information, log on to www.visalink.com.au. You need to ensure that you have at least 6 months validity on your passport from the date of your departure return.
For International travellers booked on flights to the USA, including Hawaii, it is now mandatory, under the Visa Waiver Program to receive an electronic authorisation known as ESTA (Electronic System for Travel Authorisation) no less than 72 hours before travel to the USA. This can be obtained from the following website: https://esta.cbp.dhs.gov/esta/ .
For international travellers booked on flights to Canada, you either need a visitor visa or an Electronic Travel Authorization (eTA) to fly to, or transit through, a Canadian airport. An eTA can be obtained from the following website: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. You need to contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended before your travel departure date.
Travel Advice
We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website at www.dfat.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit.
Ticketing
For international and domestic departure, e-tickets will be issued upon payment and completion of the booking process. All other travel documentation, such as hotel booking confirmations, will be emailed to the email address you provided as an e-document. Should the Provider issue paper vouchers, these will be posted to the address you provided.
Baggage Allowance
Baggage allowance varies from airline to airline and in many cases the airfare you have paid may not include the cost to cover checked baggage. Please check with your Travel Advisor and/or the airline providing your flights for the allowances.
Frequent Flyers & Special Requests
For more information on whether your airfare is eligible for Frequent Flyer rewards, please contact the airline directly. When booking online, please ensure that you have entered your correct number. For bookings made by telephone via our Customer Service Team, please advise of your Frequent Flyer details and these will be added to your reservation. We do not take any responsibility should an airline not register your trip. You should retain copies of your air ticket and boarding pass.
Special requests will be passed on to the Providers but cannot be guaranteed.