Land Tour
12 days
$AUD 1,041 per day
Departure: Tokyo, Japan
Arrival: Tokyo, Japan
Traverse the highlights of Japan in style on a luxury 12-day holiday. Experience the iconic wonders of Tokyo before admiring the beauty of Hakone and the culture of Takayama and Kanazawa. Finish in Kyoto, where you’ll take part in a tea ceremony and enjoy a private dinner with a maiko or geisha.
Welcome to Tokyo. Be met on arrival and transferred to your luxurious hotel. Tonight, meet your Tour Director and fellow travellers at a welcome dinner at your hotel, savouring Japanese flavours with a modern flair.
Following breakfast, meet your guide and head to Roppongi, where you’ll soak in the scenery at the Tokyo City View observation deck at Mori Tower, which on a clear day provides outstanding panoramic views of the vast capital city. Next up is Tokyo’s old town of Asakusa, which is home to the city’s oldest temple, Sensoji. Visit the iconic Buddhist temple and stroll through the Namikase shopping street indulging in snacks and souvenirs. Following lunch, embark on your exciting Freedom of Choice activity.
Freedom of Choice – Shibuya and Harajuku Exploration
You can experience the incredible energy and efficiency of Tokyo’s vast underground metro as you delve into the buzzing districts of Shibuya and Harajuku.
Freedom of Choice – Japanese Gardens Discovery
Explore quaint parts of Tokyo as you discover the beauty of the Japanese gardens at Hamarikyu and the Imperial Palace East Gardens.
Freedom of Choice – Tokyo National Museum Visit
Learn more about the history of Japan at the Tokyo National Museum, which is home to a collection of approximately 110,000 objects.
Visit Meiji Shrine this morning, a Shinto shrine dedicated to the deified spirit of Emperor Meiji. Following your delectable Signature Experience, be guided to Ginza, Tokyo’s most famous upmarket shopping district. Marvel at the presentation and diversity of the food at a local department store before experiencing the fascinating Kabukiza Gallery, dedicated to the traditional performance art of Kabuki. The rest of the day is at your leisure.
Signature Experience – Sushi-Making Class
Take part in a sushi-making class and learn to prepare maki sushi (rolled sushi) and nigiri sushi (sushi rice topped with a slice of raw fish) before savouring your creations for lunch.
Depart for Hakone following breakfast and catch glimpses of iconic Mount Fuji if it’s a clear day. Your first stop is at Hakone Shrine, a beautiful, historic Shinto shrine nestled in the forest by the shores of Lake Ashi. Enjoy a cruise on the picturesque lake and arrive at Togendai before taking in the scenery on the way to the volcanic valley of Owakudani via the Hakone Ropeway. Follow the walking trails around the bubbling pools and steam vents and perhaps try one of the famous black eggs boiled in the area’s natural hot springs. Head to your luxury hotel, which boasts access to a naturally heated onsen, and delight in a kaiseki-style dinner, a traditional multi-course meal, this evening.
Set out this morning for a Signature Experience Following your lunch, continue to Matsumoto and embark on your chosen activity before being transferred to your new hotel in Takayama, where you’ll indulge in dinner tonight.
Signature Experience – Soba Noodle Cooking Lesson
Try your hand at creating some traditional cuisine today with a soba buckwheat noodle cooking lesson and savour your creations for lunch.
Freedom of Choice – Matsumoto Castle
Visit the spectacular Matsumoto Castle, one of Japan’s most complete original castles with a structure dating back to the 16th century. You’ll have the chance to tour the castle and its pristine grounds.
Freedom of Choice – Matsumoto City Museum of Art
Visit the Matsumoto City Museum of Art to admire fantastic works from artists born in the city or inspired by its surroundings, including iconic contemporary pieces by artist Yayoi Kusama.
Start off the day with a morning visit to the Miyagawa morning market, one of the largest in Japan. All of the market’s traders are independent farmers and craftspeople from the region, so it’s the perfect opportunity to try some of the area’s best produce. You’ll also take a stroll through Takayama Jinya, a beautifully preserved 17th-century building built for a noble family and the Tokugawa shonugate. Following your Signature Experience, wander along the stunning streets of the city’s old town on the way to the Festival Floats Museum, where you’ll admire the ornamental floats of the Takayama Festival. For dinner, you’ll have the chance to try the region’s famous Hida beef at a local restaurant.
Signature Experience – Sarubobo-Making Experience
Enjoy a Sarubobo-making experience. An amulet particularly common in Takayama and the nearby Hida region, Sarubobo are red dolls with no facial features. Learn how to make the dolls yourself.
Today you’ll visit the World Heritage-listed village of Shirakawa-go en route to Kanazawa. Some of the village’s famous gassho-zukuri farmhouses date back more than 250 years, and you’ll stop at Kanda House to gain a deeper insight into the traditional homes before strolling around the peaceful village. Continue to Kanazawa and the marvellous Kenroku-en garden, one of the Three Great Gardens of Japan. Later, stroll through the Nagamachi Samurai district and the traditional Nomura Samurai House. Enjoy your choice of restaurant for dinner.
Freedom of Choice Dining – Benkay
Enjoy Kanazawa’s best seasonal produce in a relaxing setting at Japanese restaurant Benkay. This traditional sushi, grill and tempura counter presents an incredible range of dishes that offer a true taste of Japan.
Freedom of Choice Dining – La PLAGE
Indulge in an elegant European dinner at La PLAGE, nestled on the top floor of your luxury hotel in Kanazawa.
Start your day in the Higashi Chaya District, Kanazawa’s largest geisha district. Enjoy a special Signature Experience before visiting the traditional Shima teahouse. Following lunch, be transferred to the train station to board a bullet train to Tsuruga, then change to a limited express train to Kyoto. Upon arrival, walk to your nearby accommodation and settle in before savouring a delicious dinner at the restaurant of your choice.
Signature Experience – Gold Leaf-Making Experience
Relish a gold leaf-making experience, decorating a small lacquer plate with this fragile and precious product. The production of gold leaf in Kanazawa began 400 years ago, and since then, the artform has played a role in restoring national and cultural treasures.
Freedom of Choice Dining – Le Un
Be treated to a dinner of delicious French cuisine at Le Un, located in the heart of Gion. Sit down for an elegant meal made with the freshest and highest quality ingredients, while you overlook fantastic views of the surrounding neighbourhood from the restaurant’s top-floor terrace.
Freedom of Choice Dining – Chiriri
Savour exceptional local produce at Japanese restaurant Chiriri, which specialises in shabu-shabu, a Japanese hotpot dish of thinly sliced meat and fresh vegetables served with dipping sauces, that melts in your mouth.
An exciting day of sightseeing lies ahead. Set out for Arashiyama this morning, climbing aboard a rickshaw for a ride past the Nonomiya Shrine and the spectacular Arashiyama Bamboo Grove. Following your rickshaw experience, stop off at the World Heritage-listed Tenryuji Temple, one of the Five Great Zen Temples of Kyoto, which was founded in 1339. After lunch at a local restaurant, head to the famous Kinkakuji temple, commonly known as the Golden Pavilion for its gold-leaf-covered upper floors. You’ll then visit historic Nijo Castle before returning to your hotel and spending the evening at your leisure.
Begin your day with a special Signature Experience. In the afternoon, head out on your chosen Freedom of Choice activity before returning to your hotel.
Signature Experience – Japanese Tea Ceremony
Delve into traditional Japanese culture with a special tea ceremony experience. Learn all about tea varieties and the importance and process of serving tea to guests in Japan. Enhance your experience by taking part in the ceremony wearing a festive kimono and gain a better understanding of the variety of kimonos used across different occasions.
Freedom of Choice – E-Bike Cycling Tour
Ride an E-bike through the Miyagawacho and Gion geisha districts, stop off at the Imperial Palace Park and cycle along the Shirakawa Canal and Kamogawa River.
Freedom of Choice – Market and Sake Tour
Embark on a tour of Nishiki Market, often referred to as ‘Kyoto’s Kitchen’, before delighting in a sake-tasting tour.
Freedom of Choice – Japanese Sweets Workshop
Take part in a sweets workshop learning how to make wagashi sweets before visiting the Kyoto Confectionary Museum.
After breakfast, board a private coach for the nearby town of Nara, once the Japanese capital for 74 years in the eighth century. Visit the incredible Todaiji Temple, one of the world’s largest wooden structures and home to the country’s largest statue of Buddha. Stroll through the fascinating temple before exploring the surrounding Nara Park, which is freely roamed by a large population of friendly deer who will generally bow their heads for a treat. Next, see Nara’s most celebrated shrine, Kasuga Taisha, which was established in AD768. Return to the hotel with free time this afternoon before savouring a special Signature Experience for dinner.
Signature Experience – Dinner with a Maiko or Geisha
A special night of private entertainment with a maiko or geisha awaits. Enjoy a wonderful dinner and drinks and have the chance to learn more about geisha and their daily life, all accompanied by music played on a shamisen, a traditional stringed instrument.
Your journey comes to an end after breakfast this morning with a transfer to Osaka’s Kansai International Airport.
These Booking & Advisory Services Terms and Conditions are designed to protect your rights under Australian Consumer law by ensuring that you are fully aware of all Travel Providers' terms and conditions, including payment schedules, before you commit to purchasing travel. These Booking & Advisory Services Terms and Conditions (below) are owned by our "Travel Affiliate" Darebin Travel. If there is any doubt as to your rights or obligations, our Travel Affiliate will answer your questions.
When you accept these terms and conditions, you agree that DeluxeLife Pty Ltd (ACN: 647 484 115) and its associates and suppliers (except our Travel Affiliate, as prescribed in the Booking & Advisory Services Terms and Conditions, below) shall not be liable for any loss and/or damage (including without limitation incidental or consequential damages and/or lost profits) resulting from your access to and/or inability to use the travel services provided by our Travel Affiliate Darebin Travel.
Summary
1. References to "us", "we" and/or "our" in these Booking & Advisory Services Terms and Conditions means Darebin Travel Pty Ltd (ABN: 70 005 763 208) trading as Darebin Travel.
2. We are a travel agent. We arrange travel services and sell a Travel Product on behalf of Third Party Travel Providers (Providers) including airlines, tour and cruise operators, car hirers and accommodation providers. We may charge a service fee for providing this service (outlined in the Schedule of Professional Service Fees).
3. Once we have booked a Travel Product on your behalf, your contract is then with the Provider of those services.
4. Your rights to amend or cancel your Travel Booking and the cost of doing so will be governed by the Provider's terms and conditions. The Provider’s terms and conditions may be non-refundable or may have amendment and cancellation fees. It is important that you understand this when entering into a contract with us. These fees are in addition to amendment and cancellation fees charged by us, outlined in the Schedule of Professional Service Fees.
Agency
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Fees and Commissions
7. We charge a fee for providing the Booking & Advisory Services to you. The fee is non-refundable, even if the Travel Product is not used.
8. All fees are outlined in the Schedule of Professional Service Fees.
9. We may receive a commission, fee, rebate, gift or financial incentives from Providers, in respect of your booking. Any commission, gift, fee, rebate and/or financial incentive received by us from Providers in relation to your booking is non-refundable in the event of cancellation.
Liability of Agency and Limitations of Liability
10. We are liable to you for providing Booking & Advisory Services in accordance with these terms and conditions.
11. Our travel Booking & Advisory Services come with guarantees under the Australian Consumer Law which cannot be excluded. These guarantees include that the services:
a. will be provided with due care and skill;
b. will be reasonably fit for the specified purpose;
c. can reasonably be expected to achieve the desired result; and
d. will be provided within a reasonable time.
12. If we do not meet any of the expectations set out in paragraph 11, you have rights under the Australian Consumer Law.
13. Subject to the Australian Consumer Law, we are not liable for any technical errors, corruption of any data, unauthorised access to your personal data, inaccuracies in information supplied by you or third parties, or failure to complete bookings when that failure is due to circumstances beyond our control.
14. Subject to the application of consumer guarantees which may be implied into the supply of Booking & Advisory Services to you, we are not otherwise liable to you or anyone else for any loss or damage which is suffered directly or indirectly in connection with the:
a. the delivery or non-delivery of the Travel Product; or
b. any act or omission of Providers or other third parties.
15. Apart from the rights you have under the Trade Practices Act that cannot be lawfully excluded, we shall not be liable for any inconvenience, delay, loss, death, injury or damage to you or your belongings or otherwise caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party suppliers, force majeure or any other event which is beyond our control.
16. Nothing in these terms and conditions is intended to exclude or restrict the application of consumer guarantees under consumer protection law.
Liability of the Provider
17. Once you have acquired Booking & Advisory Services from us, the Provider will provide you with the Travel Product on the terms and conditions agreed between you and the Provider. You should obtain and read the Provider's terms and conditions before acquiring Booking & Advisory Services from us.
18. The Provider is liable to you for a breach of obligations in providing you with the Travel Product.
19. As an agent of the Provider, we have no control over or liability for, the services provided by Providers. We cannot guarantee the performance of the Provider and we have no liability in respect of the supply of any Travel Products including any liability in contract, tort or otherwise, for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by any provider of travel services or products by Providers. All bookings with us are subject to the terms and conditions and limitations of liability imposed by the Provider.
Booking Terms
20. The Travel Products offered are subject to availability and can be withdrawn without notice by the Provider. Travel Products may also change at any time in accordance with any Provider's terms and conditions.
21. When making a booking, you must provide details of each traveller correctly. We have no responsibility for any loss or damage arising from the incorrect entry of a traveller's details.
22. Travel Products obtained through the Booking & Advisory Services are not guaranteed until payment has been made in full and documents have been processed.
23. It is your responsibility to contact the Provider prior to departure to ensure there is no change to the scheduled departure time.
24. Most airlines offer only electronic confirmation of your reservation, or 'e-ticketing'. We cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number after making a booking. It is your responsibility to advise us if you have not received your e-ticket confirmation.
25. When making a booking you must advise your consultant of any medical, dietary or mobility conditions you may have.
26. When making a booking you must advise us if you are pregnant.
Payment Terms
27. All pricing is reflected in Australian Dollars unless otherwise specified.
28. All pricing is inclusive of goods and services tax (GST), or other such value added taxes where applicable.
29. Payments processed in foreign currency (currency other than the original card holders country of issue), may incur a currency conversion fee. Please refer to your financial institution for applicable fees.
30. We sell Travel Products in two different ways:
a. as merchant, where we take payment directly from you at the time of booking confirmation; or
b. as retail, where your Travel Product will either be paid to the Provider directly at the time of booking or payable to the Provider on the date of travel.
31. Travel Products purchased in accordance with the 'retail' method, will not be bound by these terms and conditions and you are responsible for pursuing any claims of cancellation, re-scheduling, refunds or chargebacks directly with the merchant.
32. As the merchant we are governed by the terms and conditions of the Provider of the merchant facility.
33. A credit card or debit card fee may also be charged by certain Providers and low cost carriers. You will be notified of such charges prior to your purchase.
34. All charges, including the credit card fees, may be in another currency (e.g. EUR), which we will provide an estimate for in Australian dollars.
Refunds and Credits
35. If you cancel your Travel Product, your right to a refund or credit is subject to the terms and conditions of the Provider.
36. If the Provider is required to provide you with a refund or credit for the Travel Product, we will liaise with the Provider to arrange that refund. Where you are entitled to a refund, we are unable to provide you with this refund until we receive it from the Provider. Please note that most Providers take 60 – 90 days to process any refund.
37. Any refund or credit will be subject to these terms and conditions and will not include the Booking & Service Advisory fee, credit card fees or any commissions received. You may also be charged a cancellation fee by the Provider.
38. Where refunds for unused services are allowed, a service fee may be charged by the Provider against the value of the refund.
No Show
39. If you have a booking for a Travel Product (including flights and accommodation) but you do not show up to check-in or otherwise do not avail yourself of such Travel Product, you will not be entitled to any refund from us.
Cancellation and Amendments
40. If you amend or cancel your Travel Product, we reserve the right to charge the cancellation and amendment fees as per the Schedule of Professional Service Fees.
41. The Provider may charge cancellation and amendment fees in accordance with the terms and conditions agreed between you and the Provider. These will be in addition to the fees charged by us. We are not liable for any cancellation fees or refusals to refund made by the Provider.
42. Many Providers treat name changes and route and/or itinerary alterations as a full cancellation and these can incur full cancellation charges.
43. We will not charge a cancellation or amendment fee if you cancel or amend your booking due to a breach by us of our obligations to you or due to our fault.
Cancellations and Amendments for Online Low Cost Carrier Bookings Only
44. If your flight booking is with a low cost carrier, you can only cancel or change your booking by contacting the Provider directly.
Cancellations and amendments for hotel bookings only
Cancellations and Amendments for Hotel Bookings Only
45. Please review the cancellation policy for your hotel booking for any penalties that may apply.
Force Majeure
46. We will not be liable for any failure or delay in performing our obligations in booking the Travel Product that is due to events beyond our control.
47. If a force majeure event occurs that affects your booking, your entitlement to a refund, a credit or re-scheduled travel booking will depend on the Provider's terms and conditions.
48. If your booking is impacted by a force majeure event and you are entitled to a refund or credit from the Provider, we will facilitate this refund or credit.
49. The Booking & Service Advisory fee, credit card fees or any commissions received are non-refundable in the circumstance that a force majeure event occurs.
Low Cost Flights
50. If you book a low cost flight with us, we will make the booking on your behalf and your contract for your low cost flight will also be subject to the airline's booking terms and conditions.
51. It is your responsibility to ensure that all details of the booking are correct before proceeding. For any changes or cancellations, please contact the airline directly, quoting your reference.
Additional Airline Charges
52. Some Providers may also charge additional fees. Please check with the Provider for their full terms and conditions.
Hotel/Accommodation Bookings
53. Some Providers will require an additional charge to be paid locally (e.g. a resort fee) at the time of check in or check out. This amount is in addition to the amount shown during the booking process under the 'total booking cost' amount.
54. There may be taxes levied abroad but not paid at the point of purchase that are payable in relation to your hotel booking (e.g. local taxes, sales tax etc.). Any local taxes will be payable by you directly to the Provider at the time of check in/check out.
Changes in Price and Itineraries
55. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent.
56. If a Provider changes any part of your booking for reasons beyond its control, we will use our reasonable endeavours to notify you. If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Any refund would be subject to the Travel Provider terms and conditions.
57. These terms and conditions are subject to variation at any time. Any variation will be displayed here, and you will be deemed to have accepted a variation if you have made a booking after it has been displayed.
Your Obligations and Warranties
58. You warrant to us that:
a. you are at least 18 years old and have the power, capacity and authority to enter into a binding contract with us and with the Providers of the Travel Products that you acquire;
b. you have read and understood these terms and conditions and if booking on behalf of third parties, you have conveyed these terms and conditions to them;
c. the information you provide us about yourself is true, accurate, current and complete (apart from any optional items) as required by any registration process;
d. you have considered acquiring comprehensive travel insurance and we are not responsible for any failure by you to acquire adequate insurance cover; and
e. you will use the Booking & Advisory Services in accordance with these terms and conditions and you will not use the Booking & Advisory Services in any way to breach any laws or defame anyone.
Jurisdiction and Law
59. All matters arising out of or in connection with the Booking & Advisory Services and these terms and conditions are governed by the laws of Victoria, Australia. By acquiring the Booking & Advisory Services, you consent and submit to the exclusive jurisdiction of the laws of Victoria, Australia.
Definitions
" We" and "us" means Darebin Travel.
" You" or "your" means any user of our Website or any person who acquires the Booking & Advisory Services, including any person who acquires a Travel Product (whether or not the Booking & Advisory Services were acquired by another person).
" Booking & Advisory Services" means services provided by us to you in assisting you to acquire a Travel Product from a Provider and includes advisory and consulting services.
"Force Majeure” means, but not limited to: acts of God, accident, riot, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious disease or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, adverse weather conditions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion and generalised lack of availability of raw materials or energy.
“ Travel Provider” or "Provider" or "Providers" means the company or person who provides you with the Travel Product on terms and conditions agreed with you.
" Travel Product" means the service or product provided by a Provider, for example, an airline or a hotel.
" Website" means our website https://deluxelife.com.au/
Schedule of Professional Service Fees
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Planning Fee |
$125 per itinerary. Creating unique travel itineraries is our specialty. For detailed quotations providing tailored recommendations for custom designed tours, a non-refundable planning fee applies. Should you proceed with booking, this fee is credited towards your trip.
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Service Fees |
$40 Domestic/Trans-Tasman airfare per person or as discounted
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$150.00 International airfare per person or as discounted
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$50.00 Domestic/Trans-Tasman business class airfare per person or as discounted
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$200.00 International business class airfare per person or as discounted |
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NIL Domestic/Trans-Tasman package, tour, or cruise per booking
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NIL International package, tour, or cruise per booking |
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$ Other Services dependent on service explained to you |
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$200 to $500 Itinerary planning per booking (credited towards reservation once booked) |
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Deposit & Balance |
For all bookings, the initial deposit is 20% and the balance of payment is due 60 days before departure. If Travel Provider terms and conditions vary, we may request an additional deposit from you, after the initial deposit is paid, plus the balance payment date may also vary. After you have paid your initial deposit, you will have five days cooling off period to accept these Booking & Advisory Terms and Conditions, during which time your deposit is refundable. After 5 days has passed, or you have accepted the Terms and Conditions, the deposit will automatically become non-refundable. Note, some Travel Products must be paid in full at time of booking. Service Fees must also be paid at time of booking and are non-refundable. After you pay the balance of payment this will become fully non-refundable 60 days before travel, or earlier, if specified by the supplier. |
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Amendment Fees |
Changes to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
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Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $50 per passenger per booking in addition to Provider and credit card fees.
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Cancellation Fees |
Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $75 per passenger per booking in addition to Provider and credit card fees.
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Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $150 per passenger per booking in addition to Provider and credit card fees.
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Credit Card Fees |
Visa - an additional 2.0% applies
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Mastercard - an additional 2.0% applies
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American Express - an additional 2.0% applies
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(All fees exclude GST, where applicable).
Privacy Notice
Darebin Travel collects your personal information to enable us to respond to your queries and provide you with the Booking & Advisory Services, including assisting in arrangements with Providers (such as hotels and flights).
We will also use your personal information to personalise the service we provide you, including your experience on our, and other, websites, and to provide you with information about our, and our partners’, business, products and services. Your personal information may be shared between entities within Darebin Travel and with DeluxeLife Pty Ltd (ACN: 647 484 115), disclosed to suppliers, Providers, our cloud infrastructure, our contractors and to others where authorised or required by law. Some of these entities may be located overseas.
ANNEXURE – TRAVEL TIPS FOR TRAVEL PRODUCTS
These tips set out below are NOT legally binding terms and conditions.
Passports, Visas and Health Requirements
It is your responsibility to ensure that you have the required documents, including visas and passports, before travelling to a destination. For more information please log on to www.dfat.gov.au and www.smarttraveller.gov.au. Please check with the respective Embassy or Consulate of each country that you are travelling to, as many destinations require visas for both Australians and non-Australian passport holders. For more information, log on to www.visalink.com.au. You need to ensure that you have at least 6 months validity on your passport from the date of your departure return.
For International travellers booked on flights to the USA, including Hawaii, it is now mandatory, under the Visa Waiver Program to receive an electronic authorisation known as ESTA (Electronic System for Travel Authorisation) no less than 72 hours before travel to the USA. This can be obtained from the following website: https://esta.cbp.dhs.gov/esta/ .
For international travellers booked on flights to Canada, you either need a visitor visa or an Electronic Travel Authorization (eTA) to fly to, or transit through, a Canadian airport. An eTA can be obtained from the following website: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/eta/apply.html
It is your responsibility to ensure that you are aware of any health requirements for your travel destinations. Vaccinations are strongly recommended for certain destinations. You need to contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended before your travel departure date.
Travel Advice
We recommend that you contact the Department of Foreign Affairs and Trade (DFAT) or visit their website at www.dfat.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit.
Ticketing
For international and domestic departure, e-tickets will be issued upon payment and completion of the booking process. All other travel documentation, such as hotel booking confirmations, will be emailed to the email address you provided as an e-document. Should the Provider issue paper vouchers, these will be posted to the address you provided.
Baggage Allowance
Baggage allowance varies from airline to airline and in many cases the airfare you have paid may not include the cost to cover checked baggage. Please check with your Travel Advisor and/or the airline providing your flights for the allowances.
Frequent Flyers & Special Requests
For more information on whether your airfare is eligible for Frequent Flyer rewards, please contact the airline directly. When booking online, please ensure that you have entered your correct number. For bookings made by telephone via our Customer Service Team, please advise of your Frequent Flyer details and these will be added to your reservation. We do not take any responsibility should an airline not register your trip. You should retain copies of your air ticket and boarding pass.
Special requests will be passed on to the Providers but cannot be guaranteed.